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Good day,

My name is Lucas Monsalve and last month I bougth a T Shirt in the Tesoro' store. I only put on the T Shirt twice and then the original color wast lost. I appreciated to investigate the quality of the fabric and I ask you too the next steps to obtain the guaranty.

Best regards,

Lucas

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Dear Sir/Madam,

I want to express my dissatisfaction with the dress I bought on your website last week. As the pictures and the receipt attached to this e-mail show, the dress came in a different size from the one I ordered.

How can I replace it with the one I actually bought? Is it possible to collect the item at my house and deliver me the right one?

I am looking forward to knowing the next steps of this transaction.

Sincerely,
Ágatha

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Dear Sir/ Madam,

Hello. I am Mariana and I bought from you yesterday a smartphone from the store. During the time I was using it, i realized that the phone has a sound disfunction, and I can not hear very well. During a call, sometimes people can not hear me too, but I don not have any idea why.

How can you help me? Should I come back to the store and ask if they could replace it? Or you are giving my money back?

I am looking forward of any directions that you can give me from now. If you want to call me, my number is: XXX.

Thank you for your attention.

Hopefully,
Mariana.

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I am writing to make a complaint about a product that I acquired from your store last week. I bought a Bluetooth headset and at first, it worked perfectly. However when I was conected throught the bluetoth on my pc and went to the internet my conection desapeared. I thouht it was broken but after some research i found out that the bluethooth and the wifi connection work at the same frequency and because of that the connection of one can interfere with the other. So my recomedention is to put it in the product's description, then the custurmes can be aware of the problems that they might come across.

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I am writing a letter to complain about the Instant Pot that I have purchased.

Let me explain in more details. I read the the information about that product from the newspaper saying, "it could easily cook the food just like you use the regular pot, but unfortunately it did not happened. My food was almost mashed-up. Would it be possible to return the item and switch to another item?

I am looking forward to receiving response to this issue. Please kindly reach me at 8888-111. Thank you.

Sincerely yours,
Divine

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Dear Mr, Mrs,
My name is Zeinaba and I am writing about the product with the reference "14256KJ". I ordered the dress referenced above but unfortunately I did not received the right item. Instead I received a totally different dress with the reference "735479LP". As you can see the dresses are really different and I am not happy about it. Please find inclosed the pictures of the dress I received.

Best regards,
Zeinaba

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I don't know if I am right about it, but addressing to someone like "Dear Sir/Madam" or "To whom it may concern" sounds more polite than just wishing them a "Good day" or "Good morning".

I think you meant "was lost" where you typed "wast lost".

"Let me know about the next steps" sounds more polite too.