# data[].attributes.headline
Good issue acknowledgment, all details are clarified, empathy added

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Good issue acknowledgment, all details are clarified, empathy added

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Proper roadmap and absence time frame set

# data[].attributes.subject
Proper roadmap and absence time frame set

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Issue findings shared so user understands what happenned and why

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Issue findings shared so user understands what happenned and why

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General tone of the conversation is always positive and polite

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General tone of the conversation is always positive and polite

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You work at the Payments by Wix bundle that handles different products, and WP is one of them, users get in touch with Customer Care department

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You work at the Payments by Wix bundle that handles different products, and WP is one of them, users get in touch with Customer Care department

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Explain the details the way every user understands + in a more official way

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Explain the details the way every user understands + in a more official way

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If it happens that you take the case offline or escalate it, please avoid stating an ETA

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If it happens that you take the case offline or escalate it, please avoid stating an ETA

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"Kindly note that, I cannot provide you with the exact timeframe as it depends on the case. Still, I will transfer all the information carefully right away and will make sure to inform the team about the case urgency"

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"I totally understand that it's important to receive your payout asap and will do my best to review the issue on our end"

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This is an overwhelming and long message + no "goodbye" from the user

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This is an overwhelming and long message + no "goodbye" from the user

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1st message: "It was an absolute pleasure to cooperate with you today, Maria. I'm glad I was able to answer your questions"

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2nd message: "Please don't hesitate to contact us in the future with any questions or concerns!"

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we don't make users to leave a feedback "please find time

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we don't make users to leave a feedback "please find time

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3rd message: "There will also be the survey once the chat ends, and I'd really appreciate it if you could fill it out and tell how we did today. Stay safe and have a lovely day!"