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Year 2025 saw a healthy financial increase vs target expectations and life-for-like sales vs last year.

Concluding my first year as Acting Manager, the store saw:

£91,377 (6.49%) above target expectations.
and
£191,393 (13.64%) increase vs last year’s 2024 earnings.

This was met with our store being one out of seven for a standout mention for sale achievements by the Regional Manager.

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During my employment with Sunglass Hut in 2021, after my first financial year, the UK General Director rewarded the store in October for being the most profitable financial year since 2020.

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Business project report prior to presentation for End-Point Assessment

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Second Trustpilot review at the Clark's Village store

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Over 3000 items sold throughout the week

+£10986 above week's target

+£16738 above LY's Black Friday

With a 20.11% conversion week

And 3731 customers entered the shop over the weekend alone.

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During my time in the retail industry, I came to conclude that Visual Merchandising was my weakness. Upon establishing this, I took the following measures. 

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During my time in the retail industry, I came to conclude that Visual Merchandising was my weakness. Upon establishing this, I took the following measures. 

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After attending my first VM training by Mountain Warehouse, these were the notes and evaluations I concluded on the session.

With these notes, I endeavour to take the intermediate session once available.

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Enhancing My Knowledge Of VM Within Competitive Stores

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Enhancing My Knowledge Of VM Within Competitive Stores

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To gain a more expansive knowledge of how stores within a similar market merchandised, I visited local stores within the shopping centre, enquired about how their companies' visual merchandising policies operated, and gained a comprehension as a consumer of what grabbed my attention and what did not.

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During my Retail Team Leader Apprenticeship course, I was required to make a PowerPoint presentation about a technological feature that I believed would benefit the company in revenue and technological advancement market.

The project idea I proposed was to integrate PDQ machines into our till system. I decided on this feature because I frequently witnessed discrepancies in payments due to human error during my employment in the company. With this feature, the possibility of human error is significantly reduced, as is the frequency of payment discrepancies that affect company revenue.

After presenting this project, improvements were made to increase the number of pictures and animations throughout the project and change the colours to make it more pleasing to the listener's attention.

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Trustpilot review after delivering customer service to a couple

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Trustpilot review during my employment at the Wells store

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Awarded Student Of The Year For Level 3 Health And Social Care Extended Diploma 

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Awarded Student Of The Year For Level 3 Health And Social Care Extended Diploma 

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Graduation From Junior Cadet To Second Class Cadet Within The Royal Air Force Air Cadets

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Graduation From Junior Cadet To Second Class Cadet Within The Royal Air Force Air Cadets

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Graduated to first-class cadet until prioritising Health and Social Care Studies.

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Within my Retail Team Leader Apprenticeship course, I was asked to make a PowerPoint presentation about an initiative that will help drive better revenue for Mountain Warehouse.

The initiative I decided on was introducing RFID security tags to our products. I decided on this initiative to combat product waste, such as internal and external theft, products lost in transport, and incorrect management of stockpiles.

After presenting this project, improvements were to be made to ensure font size was readable and within the same size range. Add a graph with financial figures for better visual explanation and satisfaction. The ‘SMART’ chart does not have to be in a table but can be separated into slides to break down each factor and make it easier to read. Ensure there is more branding in the PowerPoint.

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During the beginning of the summer period, the company brought in many lines for our addon selection. Due to the season and available lines, I decided to redesign the display, consisting of socks only, as these lines were easy to promote, and customers frequently asked about our sock selections, where their winter socks were too warm.

I did this by having the left row consist of men's and boy's selections of socks. And the right row is women and girls. This was to ensure customers could quickly identify the choices available to them and simplify explaining to them.

Furthermore, to ensure the display looked exciting to the customer, I minimised where possible, putting similar colours together to ensure it stood out and did not look dull.

We found that our addon percentages increased quickly afterwards to 17% to 21%

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Sleeping bag wall after collaborating with the visual merchandise team

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After a store visit with the director of England, we were instructed to design a new store layout, decreasing the kid's department and increasing the hardware department.

In our collective pursuit of maximising product availability and driving sales, we enlisted the support of our esteemed visual merchandising team. Recognising the potential of the sleeping bags section, we underscored the need for an eye-catching display to attract customers.

Kids' rucksacks were placed at the bottom for easy customer access, and they were met with indoor sleeping bags and others that sold quickly and easily.

Our traveller sleeping bags were placed in the bottom left row, which was great for DofE needs. We met with our Summit 250/300 in the middle rows, which were heavier-weight sleeping bags designed for colder seasons.

Our microlight sleeping bags were in the top left row. These sleeping bags tend to be more sought after than a quick buy, so they were placed at the top, where customers were likelier to ask for them and have questions about these products.

To the top right row were our Down Fill sleeping bags. These were placed at the top right as they are our best sleeping bags, and they are more sought after in addition to RRP and theft risk.

We introduced a waterfall' display to optimise the placement of our sleeping bags. This arrangement allows customers to easily view and feel our diverse range, with the more premium Down Fill sleeping bags at the bottom and the microlight, traveller, and seasons variants at the top. This strategic layout caters to different customer preferences, increasing the likelihood of a successful sale.

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In this independent study, I wanted to understand further the similarities of products and what clauses are involved with copyright laws. For this instance, how similar products can be branded and sold with shareholding is involved.

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In this independent study, I wanted to understand further The Rule of Law and how this correlates with the fashion industry and the doctrine of British Values.

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Independent Studying Before Commercial Finance Module 

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Independent Studying Before Commercial Finance Module 

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Commercial Finance is one of the main foundations within a multitude of industries. To gain a suitable understanding before the beginning of the module, I conducted independent studying to prepare myself for a major topic within the retail sector.

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Business Project PowerPoint presentation for End-Point Assessment

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During Period 1 of the financial year 2025, the store faced a 13.4% decrease in addon sales. This issue was discussed with myself and the SM and ASM, leading to the decision to replace the placement of Marino socks with torches and outdoor socks. This decision prompted the design of a new add-on display for the till. The process involved careful consideration of the placement layout, customer preferences, and product visibility. The result was a display that significantly improved our sales figures, which have consistently remained at the top of the area, at 18.9%, compared to the previous average of 14.6%.

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It is crucial to understand that despite Merino socks not being in high demand, their display is essential. Merino socks are a year-round popular choice, and their visibility can significantly boost sales and customer awareness. To ensure this, I strategically placed Merino socks within the till display. This arrangement allows for easy identification and explanation of the product. Despite not being in the immediate customer view, this display has proven effective, leading to sales both with and without a colleague's assistance.

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For the remaining promotions that can improve the add-on percentage in-store, the company's lowest-priced socks were placed next to our footwear department, separated by male and female sizes. It is important to note that these socks were placed in front of the stool for men, where customers can sit to try on shoes. By considering these three placements, we have optimised the possibility of adding a KPI percentage, despite the variety of options given by the company.

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During my time as Acting Manager, from August 25th to August 31st, my team and I achieved a rank of 14 in weekly sales among 70 other stores. Vs last year’s sales, the store gained fourteen positions higher in the centre's rankings.

In terms of weekly sales per square foot, we achieved 13 positions higher than last year.

Conversion rates also saw an increase of upwards of 5% compared to last year.

Company store figures saw a 43% vs target and 52% vs last year's figures. A combined +£22000 above expectations

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During my time as Acting Manager, from October 29th to November 5th, my team and I achieved a rank of 10 in weekly sales among 70 other stores. Vs last year’s sales, the store gained 20 positions higher in the centre’s ranking.

In terms of weekly sales per square foot, we achieved 11 positions higher than last year.

Cumulative sales for the financial year, the store gained 2 positions in centre rankings vs last year.

Finally, per square footage annualised, the store gained 2 positions high vs last year.

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Sales & Density Ranking (For Category Group) (2)

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As part of my probation, I was asked to do an agreed mystery shopper to gain an understanding of my team and their skills/weaknesses. This was my conclusion. (Names, gender and dates have been redacted to protect privacy)

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Final submission to my EPA Business Project Proposal