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Student Money and Accommodation Advice provides advice and support  on financing student’s full time and part time studies in the main by enabling students to make the most of the student Loan scheme offered by the Student Loan Company via Student Finance England and its regional subsidiaries

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Student Money and Accommodation Advice provides advice and support  on financing student’s full time and part time studies in the main by enabling students to make the most of the student Loan scheme offered by the Student Loan Company via Student Finance England and its regional subsidiaries

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The service provides a university regulated accommodation on-line search facility (StudentPad) available to registered LMU students.

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The service provides a university regulated accommodation on-line search facility (StudentPad) available to registered LMU students.

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Our key SMAA priorities are here in detail with key priorities summarised in the boxes below:-

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Referrals are made:
Via Supportworks
Email referrals to a named service
Manual referral forms
All actions recorded on Supportworks

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Links to professional debt advisers (Totnbee Hall)

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Links to professional debt advisers (Totnbee Hall)

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Landlord owned and student Halls infortmation via webite and info to both Landlords and owon  to use Student accommodation service.

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As well as utilising the SMAA website, we write and update most of the Home/EU funding pages on the University's external site - londonmet.ac.uk/funding SMAA provides social media updates to the University's Facebook and Twitter page

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As well as utilising the SMAA website, we write and update most of the Home/EU funding pages on the University's external site - londonmet.ac.uk/funding SMAA provides social media updates to the University's Facebook and Twitter page

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Information on undergraduate and postgraduate student loan entitlement

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Information on undergraduate and postgraduate student loan entitlement

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Sources of alternative student funding.

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In 2017/18 94% of those receiving assistance from the Hardship Fund have remained on course

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In 2017/18 94% of those receiving assistance from the Hardship Fund have remained on course

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The 2018/19 PSD survey is a key measure of success of the advice given showing a marked increase in satisfaction levels for the autumn 2018/19. 

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The 2018/19 PSD survey is a key measure of success of the advice given showing a marked increase in satisfaction levels for the autumn 2018/19. 

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Blue cards
Complaints/compliments records held by Student Support management.

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Provides additional support for those from a local authority care system background or those estranged from their parents.

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Provides additional support for those from a local authority care system background or those estranged from their parents.

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Number of advice sessions given using various methods and whether advice sessions increase retention.

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Number of advice sessions given using various methods and whether advice sessions increase retention.

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Number of students assisted with money/accommodation at enrollment that successfully go on to enroll thus increasing recruitment/retention figures.

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Number of students assisted with money/accommodation at enrollment that successfully go on to enroll thus increasing recruitment/retention figures.

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The Student Money and Accommodation Advice Service (SMAA) was formed in July 2017 from the amalgamation of the former Advice and Information Service (AIFS) and the Accommodation Bureau (AB) following the reorganisation of the university departmental structure. SMAA forms one of the teams within the Student Services department of the Directorate of Student Journey (also see departmental structure chart attached). The SMAA team consists of 1 Manager and a small team of experienced advisers (5 FTE – 1 of whom is on limited period contracts ending November 2019 and who specialise in assisting care-leavers and event delivery). There are no volunteer staff.
Rob Everett - SMAA Manager                                           1.0 FTE
Ian McLachlan - SMAA Adviser                                        0.8 FTE
Isabel Patrick –  SMAA Adviser                                        1.0 FTE
Susie McLoughlin – SMAA Adviser                   0.6 FTE
Victor Campbell-MacDonald – SMAA Adviser       0.6 FTE
Neil Parsons – SMAA Adviser                     1.0 FTE – fixed term contract
SMAA has direct working links/internal partnerships with: Fees and funding team; Finance Dept; Other teams within the Student Support service i.e Counselling Service, DDS; The Careers and Employment Service; Hubs;  Academic Registry; University Schools (faculties); ; University Secretary’s Office, Buttle Trust. On student accommodation matters SMAA also works with the International Office, study abroad and Marketing; external Hall providers/landlords/agents.

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Funding/accommodation advice and information is provided by email, and by face-to-face and telephone appointments which can be self-booked online or booked via the student hub. SMAA provides additional support for student parents.

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Funding/accommodation advice and information is provided by email, and by face-to-face and telephone appointments which can be self-booked online or booked via the student hub. SMAA provides additional support for student parents.

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The Student Money & Accommodation Service will continue to contribute to the ‘Head Start’ programme (September 2018) and ongoing inductions, providing support to the SLA team, with a view to enhancing the student experience and enhancing engagement.

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The Student Money & Accommodation Service will continue to contribute to the ‘Head Start’ programme (September 2018) and ongoing inductions, providing support to the SLA team, with a view to enhancing the student experience and enhancing engagement.

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The Student Money & Accommodation Service will continue to contribute to the ‘Head Start’ programme (September 2018) and ongoing inductions, providing support to the SLA team, with a view to enhancing the student experience and enhancing engagement.

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The Student Money & Accommodation Service will continue to contribute to the ‘Head Start’ programme (September 2018) and ongoing inductions, providing support to the SLA team, with a view to enhancing the student experience and enhancing engagement.

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The Student Money & Accommodation Service will continue to contribute to enrolment activities and to the improvement of the student experience with various student-targeted events throughout the year.

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The Student Money & Accommodation Service will continue to contribute to enrolment activities and to the improvement of the student experience with various student-targeted events throughout the year.

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The Student Money & Accommodation Service will continue to contribute to enrolment activities and to the improvement of the student experience with various student-targeted events throughout the year.

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The Student Money & Accommodation Service will continue to contribute to enrolment activities and to the improvement of the student experience with various student-targeted events throughout the year.

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The Student Money & Accommodation Service will continue to market and promote Studentpad externally in order to recruit new hall providers, landlords and argents to advertise their properties on the site

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The Student Money & Accommodation Service will continue to market and promote Studentpad externally in order to recruit new hall providers, landlords and argents to advertise their properties on the site

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The Student Money & Accommodation Service will process eligible Hardship  funds in accordance with local/national guidelines & policies

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The Student Money & Accommodation Service will process eligible Hardship  funds in accordance with local/national guidelines & policies