# data[].attributes.body
1. Making Things Overly Complicated,
Consumers are much more sophisticated, experienced and technically savvy, but they still expect that the process of contacting your customer service is easy and straightforward.
2. Don't be Indifferent
Indifference kills customer service. It means you just don’t care anymore.
Any software problem will be answered by the rep.
3. Don't Ignore Customer Feedback
The people who have feedback want your company to perform better, so let them share their opinion about their experience with you.

4. Don't View Customers As Transactions
Don’t treat people coming to your website or office as one-time transaction, do all your best to build strong and long-lasting relationship.

# data[].attributes.body
The customer service representative will have  basic acting skills necessary to maintain their usual cheery persona in spite of dealing with people who may be just plain grumpy. He will also have a very calming persona. He will know that he cannot let a heated customer force them to lose their cool; in fact it is his job to try to be the "rock" for a customer who thinks the world is falling down due to their current problem. The man will also be very professional and knowledgeable of software. Any negative customers expressing hate for a product will be handled professionally, and be fair about prices, additional fees and extra charges and establish clear return policies.

# data[].attributes.headline
What are Customer Service Representatives?

# data[].attributes.subject
What are Customer Service Representatives?

# data[].attributes.body
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns. Many customer service representatives work in customer contact centers.

# data[].attributes.body
The man will have a modulated voice: it will be steady, with each word being clearly enunciated and a somewhat deep but pleasant sound.
If a customer speaks in another language, then he will direct it to another rep. with the respective language.

# data[].attributes.body
The representative would be a middle-aged, fairly tan man, brown hair, normal features, with business casual clothes (i.e. tie, expensive suit). He will always have a computer with him.