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SIEP 3 Business Model Canvas-Mansion1969 Sdn Bhd

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MANSION 1969 SDN BHD

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The second day, Mr Arif teach me how to use their own system to help customers to order and payment. Just started use the system, I feel that it was difficult to remember all the step to use the system because we have sell different type of food for example noodle, rice, vegetarian food, fried rice, coffee, tea and dessert. Besides that, our shop also have sell artworks and literature. But Mr Arif was very patient to teach me and remind me when I do wrong things. Beside that, I need to learn to close sell and make sure the amount is collect.

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The third day,  Mr Arif arrange me to serve clients. need me to use multiple languages to serve different races of clients. I have learnt the importance of multiple languages as it might bring convenience for clients. This might improve a lot in customers evalution. Customer first impression is much more important than anything. A professional service is a need to win a customers attention.

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The fourth day,  Mr Arif teach me how to check the stock before operation.  She taught me the steps of checking ingredients and list out the items had been used and need to order and confirm with the kitchen.After confirm with the kitchen, we will send order to our suppliers. I had learnt how to understanding the human behaviour and the inside operation of a company through checking the stock. I also need to arrange the date of the goods send with the suppliers especially during public holiday. This is because some of our suppliers will off during the public holiday so need to make sure the goods send before out of stock.

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The fifth day, I already can remember all the food and beverage of menu. Mr Arif also teach me to collect customer feedback and categories into week by week. Through collecting the feedbacks, I understand that how to satisfy customers satisfaction. For example,  some vegetarian customer did not eat egg or mushroom. So if have customers order the vegetarian food, I will double confirm with customers. Besides that,  I had receive the customer suggestion about the food and I will discuss with kitchen to improve our food quality and satisfy their prefer.

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The sixth day, Mr Arif arranged me to take charge of bar. He wants me to learn to do the different types beverages. Our company has classified three types of beverage which are coffee, hot drink and cold drink. Our company use three type of coffee bean which are Java , Brazil and Arabica coffee beans. In the beginning, it was difficult for me to remember all the steps and ingredient for all beverage. Mr Arif was patient to teach me. During free time, Mr Arif also teach me how to make a latte art. Although i was not success to make the latte art because it need around 6 month training, I can do other drinks like jasmine tea, alovera juice, lemon grass tea, blue lagoon sparkling milk and etc.

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The seventh day, I has answer phone call from different customer.Some of the customer ask about the operation time and the location. On the day, I help a customer to take a reserve for 26 people. Mr Arif teach me the skill to answer customer and need to record the detail information of customer. We need to known about customer name, phone number, number of people, time and date. So we can arrange the seats to customer especially during peak hour. If have any changes, we also need to know how arrange properly on time to satisfy our customers.

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The eight day, Mr Arif was calling me to give his suggestion to improve the quality of the company. He wants me to share the experience of these few days and share the BMC of the company. After a an hours of discussion, I back to my position to continue my job which is serve customer, take order, clean table and check the stock.

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The first day, the manager of the Mansion 1969, Mr. Arif was introduced and explained the background of the company to me. Mr. Arif took me to visit the working environment.  After look around the cafe, I raised that Mansion 1969 is a typical Chinese village hut, surrounded by dense trees, all kinds of fruit trees and crops. An elegant environment with a historical corridor displayed traditional cultural relics and precious old photos. Mansion 1969 dedicated to promote local cuisine, fusion cuisine, special snacks, all kinds of mellow coffee and vegetarian food available. There is a courtyard provide to organize various activities, such as wedding ceremony, exhibition etc.

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On the day, I need go early to clean the environment. I and my partner, Daniel devide job to clean the cafe. I was responsible to mop all table and chair and he was sweep the floor. Because today 8TV has reserved for adverstement shooting. Through this experience, I have a chance to see the behind scene of adverstement shooting. Beside that, I need to prepare and cut lemon and lemongrass use for beverages. Before close business, we will clean the place and throw all rubbish at rubbish station to make sure it was clean to avoid pest come.

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The thenth day, Mr Arif asked me Tom write a report of evaluating the overall performances of the hotel and the employee feedback to improve the management of the company. Besides that, he wants me share the experience that I gain this 10 days so can improve in employees training. Moreover, today we have a small event for family at garden. Many parents bring their children come to take part this event. After the event finish, they dining at out cafe.