# data[].attributes.body
BMC HOTEL INAP

# data[].attributes.body
HOTEL INAP

# data[].attributes.body
Page 1

# data[].attributes.body
Page 2

# data[].attributes.body
~ The first day I work at Inap Hotel, I learn how to manage the customer check in and out  from hotel room.

~ Beside that, I also need to know the type of room that include in this hotel such as triple window room, double window room, couple room, twin room, double room and quadruple room.
~ Miss Macy who is the bos in Inap Hotel ask me to double check each room that had clean up by housekeeper who name Nurul and Siti, to see whether it is clean enough for the next customer to stay.
~ While working in Inap Hotel I need to make sure that customer is satisfied with Inap Hotel service, the person who play role as front counter must take a serious not on it.

# data[].attributes.body
~ The next day, I need to in charge at receptionist which i need to pick up phone and answering the call from customer.
~ When customer call to book at room, I need to check in the booking room book list to see whether there are any available room to stay according to customer required date.
~ If there are  available room to stay, I need to write down customer name, phone number, how many day they want to book room and how many person at the required date.
~ If customer success to book their room, they need to bank in RM50 of deposit to the Inap Hotel bank and this deposit is refundable while they check out from room.
~ The deposit is to make sure customer confirm to book the room, however if some customer that has book online with Agoda, they will call Inap Hotel to confirm their booking are successful.
~ Moreover I need to call customer on 12pm to make sure they are confirm to book the room and I also need to call customer who need to check out before 12pm to know whether they want to stay over to another day or what time they want to check out, because late check out they need to pay RM10 per hour.
~ During check out customer must bring along air-conditional and television remote control to receptionist, then only they will get back they deposit RM50.

# data[].attributes.body
~ On day 3, I learn how to do house keeping which need to change all the bed sheet, towel and pillow case.
~ Beside that, the cleanliness of toilet is must too and I also need to sweep and mop the floor by helping from the housekeeper.
~ Furthermore, the daily routine that I need to do is to check the customer status which I need to make sure they check out on time, or else they need to pay extra or charge RM10 per hour.
~ Daily checking the item that contain in the hotel room and make sure all the item function is working include air-conditional, showers and television.
~ If it not working or broken, we will call maintenance come and repair it.

# data[].attributes.body
~ On day 4, I will do my daily routine which is check the cleanliness of the room, do the customer check out progress, check in of customer.
~ I need to pick up call from customer that ask for a booking room or confirmation room which they want to double check the booking status.
~ Beside that, I need to count all the dirty bed sheet, towel and pillow case and write down in laundry record book to know how many item that need to send to laundry for a wash.
~ Every time need to count money in the drawer to know the sale of today.

# data[].attributes.body
~ On day 5, I do or check the customer check in and out checklist of the hotel.
Since it is weekend so the price range will be higher then weekday, for example the price for double room cost RM70 on weekday but on weekend it cost RM115.
~ The room and front desk are all slowly be renovate into a new look for customer to stay in a comfortable area.

# data[].attributes.body
~ At this day, Miss Macy has ask my favor which help her to search some agency such as restaurant, travel agency or any interested person to collaborate with Inap Hotel to in crease their sale.
There are quite lot of theft case happen in Inap Hotel such as towel missing.
~ Therefore, Miss Macy try to composing new rules of Inap Hotel which whenever customer check out we will provide them a paper bag for them.
~ The paper bag use which before they check out, they need to put or return all remote control and towel that have been given during check in.
~ This is to avoiding theft occurs, if there is one of the item in the room missing, the deposit will not give back to customer and if something has loss from the room, we will cut the customer money from the deposit RM50 to paid back the item that has loss from the room

# data[].attributes.body
~ Since it is very difficult for us to contact with housekeeper when we need them, because they might be doing housekeeping at upstairs, so our assistance manager Mr Mon suggest that using walkies talkie to communicate with the housekeeper in far distance, it it easier for us to ask them to clean up the room or to check the item in the room whether it is missing or not.
~ A routine job for me which need to answer customer call as usual to know what they need and make sure that we need fulfill customer needs.

# data[].attributes.body
~ Early in the morning, I need to check the hygiene of each room and the cleanliness of washroom.
Housekeeper separate the pillow case, towel and bed sheet and I need to count the how many of it that need to be wash at laundry and record at laundry book.
~ After record in the laundry book, I need to cop it with Inap Hotel cop. If the laundry people come and send the clean pillow case, towel and bed sheet, I need to count all the item and confirm there is no missing item then only I will cop and sign the laundry book.

# data[].attributes.body
~ Inap Hotel is in nearly go into brand new look, every single day Miss Macy will think or provide an Idea for the new renovation and I'm also help to provide any idea for the new renovation of the Hotel.
~ Miss Macy trying hard to build this Inap Hotel in a new look is just to make customer to feel more comfortable when stay at there and to get good comment and review through the web, so that it can attract more people come and stay at Inap Hotel.

# data[].attributes.body
~ Inap Hotel provide an iron room for customer use, which they can use the room to iron their cloth when they need it.
~ Ironing cloth is self service.
~ Beside that the is also a room that keep all the things like pillow case, bed sheet and blanket.
~ The room need to clean up everyday to avoid dust.