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cheerfulness is the quality of being noticeably happy and optimistic.
being cheerful is an important part of volunteering for St. John Ambulance as it shows to people that not only can you do a good job you also enjoy and look forward to being there. also being cheerful and pleasant when dealing with a patient gives the patient a more calming and trusting pronoun of the volunteer which will result in the volunteer being able to administrate treatment easier.

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empathy is the ability to understand and share feeling with other people
empathy is an extremely important quality for a volunteer to have when they are working with St.John Ambulance as they will be working with people that have all different types of back stories or conditions. Having empathy will help a volunteer contact with their patient and allow for a better understanding. Empathy is also important as at times of need sometimes all someone needs is just maybe a shoulder to cry on and for someone there to listen to them for them to vent to. In situations like this all they needed is for a volunteer to show empathy and allow them to tell their story this can be the difference in them being able to solver their problem or the problem becoming bigger.

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honestly is when a person can act or speak in a truthful, fair or honourable manner.
Honestly is important quality for anyone to have as it helps to build trust between yourself and other people. for volunteering in St. John Ambulance it is important to have the quality of honesty to help build relationships between you and the people you work with as well as be able to build a good level of honesty between the first aider and the patient this will help with delivering the best level of care.

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being non-judgemental is that ability to listen to someone's situation without passing remarks or judgement on it.
it is so important to be able to have a non-judgemental attitude when working as a volunteer. an example of this is when a person volunteers for a homeless shelter it is extremely important that the volunteer doesn't pass remarks on a person's story as everyone's circumstances and situations are  different. by not passing remarks and being their for the person/people it can result in a better outcome for everyone involved it can lead to that person trusting in the service which in turn can help the receive the treatment or care that they need.

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communication is the ability to communicate with other people through writing, messages, speaking or using other methods.
when taking part in volunteering it is important to be able to communicate not only with team members but also with the people you are trying to help. an example of this is when a person would be volunteering with a person who is venerable should they be a child, have special needs or anything else it is important that you are able to meet their communication needs to be able to understand them and try your upmost to be able to help and support them. having a good level of communication skills also allows you to be able to talk and discuss issues without organisation or services to be able to deliver a good level of care and support to the people you are trying to help. it is important that a volunteer can use many different forms of communication as they could be place in a number of different situations in which they have to use it. example of types they may have to use could involve face to face, telephone, email, letters and through social media. it is important that they try their best with every form of communication as this can lead to someone getting the best use out of the service.

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Definition-'an opportunity of employment.'
through volunteering a person can open so many different doors which can help them progress into their career of choice. through volunteering they can gain extremely important skills and also develop on skills they have already gained. through volunteering with St. John Ambulance a person will gain inside knowledge of what it is like to work alongside the emergency ambulance crew. they will gain the experience of working with patients and handling paper work. they will learn how all of their skills and knowledge can be put to the test at any time whether this be during a simulation or in a real emergency. they will also work out how they would handle a high pressured situation and how best to calm themselves to be able to deliver the best care possible. through volunteering they will also find that they will meet new people and possible make new contacts with the emergency ambulance service this can be beneficial in helping them gain inside knowledge about they job, their roles and responsibilities and what it takes to be part of the service.

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Reliability is a quality a person has when they are trustworthy or perform consistently well.
Reliability is an important quality to have when volunteering as a person could be volunteering to help child, venerable people, animals etc. for those people or animals you are their support system and they rely on you to be there for them to help them, comfort and support them in what ever way they need and you have volunteered to do. by not being reliable you then break their level of trust and this can be for someone else to try and gain from them as they may put a guard up as a way of protecting themselves. this can result in them not receiving the care or support they may need.

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giving instructions is that ability to give orders. taking instructions is the ability to follow rules.
when volunteering for an organisation it is extremely important that person knows how to give and take instructions. this could play a massive role in how you deliver the service. an example of this would be volunteering for St. John Ambulance when administrating  first aid to a patient it is extremely important that a volunteer follow instructions and remember the instructions they were given during training this could be the DRSABC method or the recovery position. following these instructions could be the difference in life or death of a patient. this works as well when giving instructions it is important that a leader volunteering that is giving instructions either to someone in training or in an emergency situation has the able to give clear and well lead out instructions for that person to follow. without this a mistake could be made and a incident could occur.

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confidence is the feeling or belief that someone can trust or believe in someone or something.
it is extremely important that volunteers have confidence in themselves, the organisation  and the people they work with. by having this confidence it will lead to the public have confidence in the service in which they are providing. without confidence the originations wouldn't be able to provide the service in which they do and people would have anyone to turn to. this could lead to more people having to battle with mental health, homelessness, animals wouldn't have any support when or after being abandoned or abused etc. having organization that people can have confidence in such as dog shelters, homeless shelters and PIPES opens the doors for people and animals to get the help and support they need at the highest level.

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confidentiality is the ability to keep a secret or not share personal information about someone or something.
confidentiality is an extremely important part of volunteering as while volunteering volunteers may have to handle and deal with important and sensitive information such as records. an example of this would be when volunteering for St. John Ambulance a volunteer may have to handle patient information such as previous medical conditions and treatments. it is important that when a volunteer leaves the base that they don't share this information with other people outside the organisation. it is also important that they receive permission to share information about anything that is confidential with other members of the organisation as if they don't they could lose their place as part of the team. having this skill can be brought in to everyday normal life and can be used in a number of situations so it is a great skill to have.

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teamwork is the ability to work with others as part of a team to complete a task or work towards a goal together
when taking part in volunteering a volunteer is working as part of an overall team as well as maybe a more close net team. being able to communicate and support your team is extremely important as it leads to tasks and goals being completes and targets being met. it is important that everyone feels that they are being included in the team and that all members feel valued and they know their worth. without being able to work in a team the organisation wouldn't be able to give the level of dedication that they do the cause or the people seeking help from them.

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first aid is the ability and having the skill set to be able to help someone who may be injured or sick until someone with full medical treatment ability is available.
when volunteering for an organisation such as St. John Ambulance or the Red Cross it is important to have a basic understand and knowledge of first aid these skills can be developed on and a volunteer can be become more advanced through their training. by having these skills it allows for a volunteer to be able to perform their job to the best of their ability and to a high standard as well as help save a life or give a person the best possible chance until the emergency service arrive. having first aid as a skill is one that can be used outside of volunteering for the service it is also something that can be added to a CV which could help with someone who wants to join the emergency ambulance service or a job within the NHS.

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punctual is when a person works to always be on time for an activity or appointment
Punctuality s an important quality for a person to have. when volunteering for any organisation showing that you want to be on time for classes or activities shows that you really care about the standard of dedication you are giving to that organisation. by being on time it allows for a volunteer to get the most out their time spent with service and it also shows that a person is disciplined, organised and reliable. it also give the organisation a good impression of you as a volunteer which will result in them trust you. punctuality is a skill that will be carried with a volunteer throughout their life which will help with many different situations.

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Dedication is a quality of being dedicated or committed to a task or activity and can find the purpose to do it.
Dedication is a massive quality to have when giving up your time to volunteering. Being dedicated shows that a volunteer really cares about the service they are aim to provide and the organisation that they are giving their time up to help.