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maximise efficiency and reach a common goal
increase financial savings, innovation and morale
take gretaer responsibility for decision making
create a work environment which excels at creativity

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Effective leaders demonstrate a sense of security in themselves, and know their own strengths and weaknesses.

They are able to manage their feelings and impulses, and possess the knowledge and interpersonal skills necessary to encourage the team to become an energetic, dynamic unit.
The benefits of having an efective team leader:
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- Communication is key to the development of good personal and working relationships.
- Effective communication helps employees to form highly efficient teams.
- Effective communication can also help improve employee morale.

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Knowing what type of questions to use to suit
a particular situation is beneficial in obtaining
the information required, gaining a deeper
understanding of a person’s feelings, needs or
behaviours, and encouraging involvement.

Effective questioning can help you:

Connect with your clients in a more meaningful way

Better and more fully understand your client's problem

Have clients experience you as an understanding, competent lawyer

Work with your staff more effectively

Help your staff take responsibility for their actions and solve problems within the workplace more easily

Cross examine more effectively

Take revealing depositions

Gather better information

Do more solution oriented problem solving

Improve your negotiating skills

Reduce mistakes

Take the sting out of feedback

Defuse volatile situations

Get cooperation

Plant your own ideas

Persuade people

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Interpersonal skills relate to self-understanding and self-awareness, such as their own habits of thinking, emotional and behavioural processes, motivations and beliefs.

Good interpersonal skills result in
- reduce workplace friction thus creating

happier work environments
- reduce supervisor/manager’s time dealing with conflict
- improve productivity by minimising mistakes and the need to redo tasks
- reduce complaints from customers
- save the business money through efficiency

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Researches in communication suggest that many more feelings and intentions are sent and received non-verbally than verbally.
The non verbal method can assist people with poor communication skills, compliment and accent verbal messages and present a stronger argument which in turn receives a better response.

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The communication style used

by an individual is principally dependent on parental modelling and requires considered practice to change

Four main styles of verbal communication include Assertive, Aggressive, Passive & Manipulative.
Assertive communication is the most productive style as assertive communicators have their own opinions but respect the opinions of others and are prepared to learn from others.
Assertive communication can help you:
- improve communication
- gain self-confidence
- earn respect from others
- gain more job satisfaction
Although assertive communication maximises the possibility of successful communication, it is important to remember that while one person may use assertive skills, the other person could have very poor interpersonal skills and may, therefore, be unable or unwilling to respond respectfully.

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Listening skills are an integral part of
communication.
communication allows employees to :
• build trust and respect
• reduce misunderstanding and therefore
reduce confl ict
• form better relationships
• develop greater insight into people
• broaden their knowledge.
reflective listening skills are essential when communicating in team situations. Reflective listening is a skill applied to situations where another person needs to deal with a specific problem. It is used in an attempt
to get that person to solve their own problem.

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The benefits of effective teams are:
-  They take responsiblilty for any outcomes.
- They acknowledge that they are accountable for archiving outcomes
- They are high-performing in dynamic environments where members are aware of the expectations to archieve a goal