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Borang Semakan Penyelia LI - Vanessa.pdf

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Total marks: 16/20

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VANESSA LIM YEE SHUEN (A14A1131) LI Report Writing FULL-21-6-2018

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VANESSA LIM YEE SHUEN (A14A1131) LI Report Writing FULL-21-6-2018

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This is PDF version.

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VANESSA LIM YEE SHUEN (A14A1131) LI Report Writing FULL-21-6-2018.pdf

# data[].attributes.headline
VANESSA LIM YEE SHUEN (A14A1131) LI Report Writing FULL-21-6-2018

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VANESSA LIM YEE SHUEN (A14A1131) LI Report Writing FULL-21-6-2018

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This is Word document version.

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VANESSA LIM YEE SHUEN (A14A1131) LI Report Writing FULL-21-6-2018.docx

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FHPK PRACTICAL TRAINING VIDEO Feb-June 2018 

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FHPK PRACTICAL TRAINING VIDEO Feb-June 2018 

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https://youtu.be/420MPCFaZBQ

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DAY 104, Tuesday [5-6-2018] Last DAY of Internship

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DAY 104, Tuesday [5-6-2018] Last DAY of Internship

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1. Do China Visa Application and fill in the form for walk in customers or follow our company's tour customers.

2. Pick up incoming calls.

3. Call for past customers who are following our company tours and the purpose is to inform them will have the MITM travel fair on 14/7 & 15/7.

4. Record all the receipt into each country of payment list.

# data[].attributes.body
1. Do China Visa Application and fill in the form for walk in customers or follow our company's tour customers.

2. Pick up incoming calls.

3. Call for past customers who are following our company tours and the purpose is to inform them will have the MITM travel fair on 14/7 & 15/7.

4. Record all the receipt into each country of payment list.

# data[].attributes.body
1. Do China Visa Application and fill in the form for walk in customers or follow our company's tour customers.

2. Pick up incoming calls.

3. Call for past customers who are following our company tours and the purpose is to inform them will have the MITM travel fair on 14/7 & 15/7.

4. Record all the receipt into each country of payment list.

# data[].attributes.body
1. Do China Visa Application and fill in the form for walk in customers or follow our company's tour customers.

2. Pick up incoming calls.

3. Call for past customers who are following our company tours and the purpose is to inform them will have the MITM travel fair on 14/7 & 15/7.

# data[].attributes.body
1. Check AXA Insurance details which the senior staffs sell to customers yesterday. And key in into the computer system if they have new details. Such as travel insurance beneficial person.

2. Do China Visa Application and fill in the form for walk in customers or follow our company's tour customers.

3. Pick up incoming calls.

4. Call for past customers who are following our company tours and the purpose is to inform them will have the MITM travel fair on 14/7 & 15/7.

# data[].attributes.body
1. Check AXA Insurance details which the senior staffs sell to customers yesterday. And key in into the computer system if they have new details. Such as travel insurance beneficial person.

2. Do China Visa Application and fill in the form for walk in customers or follow our company's tour customers.

3. Pick up incoming calls.

4. Call for past customers who are following our company tours and the purpose is to inform them will have the MITM travel fair on 14/7 & 15/7.

# data[].attributes.body
1. Check AXA Insurance details which the senior staffs sell to customers yesterday. And key in into the computer system if they have new details. Such as travel insurance beneficial person.

2. Do China Visa Application and fill in the form for walk in customers or follow our company's tour customers.

3. Pick up incoming calls.

4. Call for past customers who are following our company tours and the purpose is to inform them will have the MITM travel fair on 14/7 & 15/7.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List of Penang branch into each country's file.

3. Do China Visa Application to walk in customers and also do for following our tour packages' customers.

4. Check AXA Insurance details and information of customers whether correct or not.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List of Penang branch into each country's file.

3. Do China Visa Application to walk in customers and also do for following our tour packages' customers.

4. Check AXA Insurance details and information of customers whether correct or not.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List of Penang branch into each country's file.

3. Do China Visa Application to walk in customers and also do for following our tour packages' customers.

4. Check AXA Insurance details and information of customers whether correct or not.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List of Alor Setar branch into each country's file.

3. Do China Visa Application to walk in customers and also do for following our tour packages' customers.

4. Check AXA Insurance details and information of customers whether correct or not.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List of Alor Setar branch into each country's file.

3. Do China Visa Application to walk in customers and also do for following our tour packages' customers.

4. Check AXA Insurance details and information of customers whether correct or not.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List of Alor Setar branch into each country's file.

3. Call to customers to pay the balance of payment for their upcoming trip in next month.

4. Do China Visa Application to walk in customers and also do for following our tour packages' customers.

5. Check AXA Insurance details and information of customers whether correct or not.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List of Alor Setar branch into each country's file.

3. Call to customers to pay the balance of payment for their upcoming trip in next month.

4. Do China Visa Application to walk in customers and also do for following our tour packages' customers.

5. Check AXA Insurance details and information of customers whether correct or not.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List into each country's file.

3. Call to customers to pay the balance of payment for their upcoming trip in next month..

4. Do China Visa Application to walk in customers and follow our tour packages' customers.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List into each country's file.

3. Call to customers to pay the balance of payment for their upcoming trip in next month..

4. Do China Visa Application to walk in customers and follow our tour packages' customers.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List into each country's file.

3. Pick up incoming calls when senior staffs are busy.

4. Do China Visa Application to walk in customers and follow our tour packages' customers.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List into each country's file.

3. Pick up incoming calls when senior staffs are busy.

4. Do China Visa Application to walk in customers and follow our tour packages' customers.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List into each country's file.

3. Pick up incoming calls when senior staffs are busy.

4. Do China Visa Application to walk in customers and follow our tour packages' customers.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List.

3. Pick up incoming calls when senior staffs are busy.

4. Open passport cover for customers who are following our company's tours.

5. Do balance payment for customers.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List.

3. Pick up incoming calls when senior staffs are busy.

4. Open passport cover for customers who are following our tours.

5. First time explained travel itinerary to customers.

6. Do credit card settlement before back home.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List into the according country's tour file.

3. Do credit cards settlement before end work.

4. Arranged files and according to the travel tour date.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs record the Payment List.

3. Pick up incoming phone calls and answer customers questions.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Served customers and help them fill in China Visa Application Form when the customers are following our China Beijing and Silk Road tours.

3. Help senior staffs record the Payment List.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Served customers and help them fill in China Visa Application Form when the customers are following our China tours.

3. Help senior staffs record the Payment List.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Open Vreceipt as Visa for customer when they came to do China Visa and i need to help them fill in the China Visa Application Form.

3. Served customers and help them fill in China Visa Application Form when the customers are following our China tours.

4. Help senior staffs record the Payment List.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Open Vreceipt as Visa for customer when they came to do China Visa and i need to help them fill in the China Visa Application Form.

3. Served customers and help them fill in China Visa Application Form when the customers are following our China tours.

4. Help senior staffs record the Payment List.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Open Vreceipt as Visa for customer when they came to do China Visa and i need to help them fill in the China Visa Application Form.

3. Served customers and help them fill in China Visa Application Form when the customers are following our China tours.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Fill in China Visa Application Form for customers who are following our China tours.

3. Do AXA Travel Insurance for customers who follow our company's tour.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Open Vreceipt as Visa for customer when they came to do China Visa and i need to help them fill in the China Visa Application Form.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Open Vreceipt as Visa for customer when they came to do China Visa and i need to help them fill in the China Visa Application Form.

3. Do AXA Travel Insurance for customers who follow our company's tour.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs print out Insurance of Vreceipt when the customers want to buy AXA Travel Insurance by following our company's tour.

3. Help senior staffsopen tour booking form and receipt when customer came to register the tour package.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs print out Insurance of Vreceipt when the customers want to buy AXA Travel Insurance by following our company's tour.

3. Help senior staff do AXA Travel Insurance for customers who are following our company tours.

4. Help senior staffs record the Tour Booking Form into the tour payment list after the customer registered to follow our company tours.

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DAY 66, Monday [23-4-2018] First Time Do Balance Payment for Customers

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DAY 66, Monday [23-4-2018] First Time Do Balance Payment for Customers

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1. Key in customers list information and details on computer system.

2. First time serve customer when they came to make their balance of payment. I need to issued tax invoice of receipt, print it out after done issued, count cautiously with customer's money, took one travel bag for customer as a gift from Lye Peng Travel & Tours company.

3. Help senior staffs print out Insurance of Vreceipt when the customers want to buy AXA Travel Insurance by following our company's tour.

4. Help senior staffs record the Tour Booking Form into the tour payment list after the customer registered to follow our company tours.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Arranged payment list of each China tours files and make sure it is well arranged according to date.

3. Help senior staffs print out Vreceipt when their customers came to make payment. And help them serve customers.

4. Do AXA Travel Insurance for customers who are following our company tours and they want to buy insurance.

5. Do China Visa and fill in China Visa Application Form for the customers who follow our company tours in next month.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Arranged payment list of each China tours files and make sure it is well arranged according to date.

3. Help senior staffs print out Vreceipt when their customers came to make payment. And help them serve customers.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Key in customers details of AXA Travel Insurance into i-Travelution system this morning.

3. Open passport cover today for following our company tours and do credit card settlement before back home.

4. Arranged payment list of each China tours files and make sure it is well arranged according to date.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Japan, Taiwan and Hokkaido tours' passports which are following our company tours. Make sure all the important details are key in and record into i-Travelution system. And remind to those customers which their passport are expired and remind them to renew their passport and send to us the latest.

3. Record today's tour booking form into each tour payment list.

4. Key in customers details of AXA Travel Insurance into i-Travelution system this morning.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Japan, Taiwan and Hokkaido tours' passports which are following our company tours. Make sure all the important details are key in and record into i-Travelution system. And remind to those customers which their passport are expired and remind them to renew their passport and send to us the latest.

3. Fill in China Visa Application Form for customers who are following our tours.

4. Key in customers details of AXA Travel Insurance into i-Travelution system this morning.

5. Help senior staff to print out Booking Form and Vreceipt to customers who are just registered our company tour package.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Japan, Taiwan and Hokkaido tours' passports which are following our company tours. Make sure all the important details are key in and record into i-Travelution system. And remind to those customers which their passport are expired and remind them to renew their passport and send to us the latest.

3. Fill in China Visa Application Form for customers who are following our tours.

4. Key in customers details of AXA Travel Insurance into i-Travelution system this morning.

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1. Arrived at SPICE Arena at 9.15am in the morning, i need to set up 4 company's laptops and arranged company's name card box at each tables.

2. I need to distribute flyers to customers and introduce some packages to them but not until so details. If they interested, i will guide them to the counter which they want to know more detail of the country's package.

3. Key in the booking form data into i-Travelution system.

4. After the MITM Fair ended, all the tour department staffs will go to boss's house for meeting and record how many customers are registered today for which country's tour.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Japan, Taiwan and Hokkaido tours' passports which are following our company tours. Make sure all the important details are key in and record into i-Travelution system. And remind to those customers which their passport are expired and remind them to renew their passport

3. Fill in China Visa Application Form for customers who are following our tours.

4. Key in customers details of AXA Travel Insurance into i-Travelution system this morning.

5. Open passport cover for following our company tours. This duty will be starting from today and i need to do it every Thursday.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Beijing, KunMing, Vietnam, Japan, Taiwan and Hokkaido tours' passports which are following our company tours. Make sure all the important details are key in and record into i-Travelution system. And remind to those customers which their passport are expired and remind them to renew their passport .

3. Make sure all the tours record payment paper are well arranged in each file and all are filling in correctly according to date and tour name.

4. Key in customers details of AXA Travel Insurance into i-Travelution system this morning.

5. Open booking form and Vreceipt which are want to registered following our tours of Korea.

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DAY 57, Thursday [12-4-2018] Key in AXA Travel Insurance Details, Check Passport Expiry Date, Open passport cover & Do Credit Card Settlement 

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DAY 57, Thursday [12-4-2018] Key in AXA Travel Insurance Details, Check Passport Expiry Date, Open passport cover & Do Credit Card Settlement 

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Beijing, KunMing, Vietnam, Japan, Taiwan and Hokkaido tours' passports which are following our company tours. Make sure all the important details are key in and record into i-Travelution system. And remind to those customers which their passport are expired and remind them to renew their passport .

3. Make sure all the tours record payment paper are well arranged in each file and all are filling in correctly according to date and tour name.

4. Do China Visa single entry to customer and open Vreceipt.

5. Key in customers details of AXA Travel Insurance into i-Travelution system this morning.

6. Open passport cover for following our company tours. This duty will be starting from today and i need to do it every Thursday.

7. Do credit card settlement and record in the white colour log book before finished work and go back home. This duty also start from today and i need to do it every Thursday.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Beijing, KunMing, Vietnam, Japan, Taiwan and Hokkaido tours' passports which are following our company tour. Make sure all the important details are key in and record into i-Travelution system. And remind to those passport are expired and remind them to renew their passport .

3. Make sure all the tours record payment paper are well arranged in each file and all are filling in correctly according to date and tour name.

4. Do balance of Vreceipt to customers when they came to make payment.

5. Key in customers details of AXA Travel Insurance into i-Travelution system.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Beijing, KunMing, Vietnam tours' passports which are following our company tour. Make sure all the important details are key in and record into i-Travelution system. And remind to those passport are expired and remind them to renew their passport .

3. Make sure all the tours record payment paper are well arranged in each file and all are filling in correctly according to date and tour name.

4. Open Vreceipt for doing China Visa for customers.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Beijing, KunMing, Vietnam tours' passports which are following our company tour. Make sure all the important details are key in and record into i-Travelution system. And remind to those passport are expired and remind them to renew their passport .

3. Arrange all the tours record payment paper are well arranged and all are filling in according to date and tour name.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Beijing, KunMing, Vietnam tours' passports which are following our company tour. Make sure all the important details are key in and record into i-Travelution system. And remind to those passport are expired and remind them to renew their passport .

3. Make sure all the tours record payment paper are well arranged and all are filling in correctly according to date and tour name.

4. Had meeting of training us how to say and explain the Northern Europe tour schedule and Eastern Europe schedule.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Checked all the Beijing, KunMing, Vietnam tours' passports which are following our company tour. Make sure all the important details are key in and record into i-Travelution system. And remind to those passport are expired and remind them to renew their passport .

3. Make sure all the tours record payment paper are well arranged in each file  and all are filling in correctly according to date and tour name.

4. Open Vreceipt of balance by paying cheque and do AXA Travel Insurance for customers.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Open Vreceipt and served customer who wanted to do double entry of China Visa so is cost RM160. I need to complete whole process of asking and filling China Visa Application Form, print out Vreceipt, get the money and write the passport claim back form.

3. Open booking form for new registered customers and issued Vreceipt also.

# data[].attributes.body
1. Record the passport cover which are opened after the customers' sent their passport cover to us. And make sure don't duplicate open the passport cover.

2. Arranged back the travel itinerary to the rack according to the tour code and each countries.

# data[].attributes.body
1. Open passport cover for the customers who are registered the company's tours during MITM Fair.

2. After done write all customers' name and finished open the passport cover,  need to separate the depart date of tour.

3. Count and record the free gifts amount after the MITM Fair. This is because the company need to know still left how many of each gift after given away to customers.

4. Separate all the travel itinerary and put it into plastic file and then put it into box.

# data[].attributes.body
1. Open passport cover for the customers who are registered the company's tours during MITM Fair.

2. After done write all customers' name and finished open the passport cover,  need to separate the depart date of tour.

3. Count and record the free gifts amount after the MITM Fair. This is because the company need to know still left how many of each gift after given away to customers.

# data[].attributes.body
1. Arrived at SPICE Arena at 9.15am in the morning, i need to set up 4 company's laptops and arranged company's name card box at each tables.

2. I need to distribute flyers to customers and introduce some packages to them but not until so details. If they interested, i will guide them to the counter which they want to know more detail of the country's package.

3. Key in the booking form data into i-Travelution system.

# data[].attributes.body
1. Key in customers list information and details on computer system (i-Travelution).

2. Do travel insurance for customers who follow our tour toJapan and open Vreceipt for them.

3. Open booking form for customers who just registered and they paid the deposit with cash.

4. Meeting for tomorrow MITM Fair after 7pm. Boss will tell us what packages are updated and the prices.

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DAY 43, Wednesday [28-3-2018] Travel Insurance, Open Booking Form, Make payment of balance

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DAY 43, Wednesday [28-3-2018] Travel Insurance, Open Booking Form, Make payment of balance

# data[].attributes.body
1. Key in customers list information and details on computer system (i-Travelution).

2. Do travel insurance for customers who follow our tour to Taiwan and Europe and open Vreceipt for them.

3. Open booking form for customers who just registered and they paid the deposit with instant bank transfer.

# data[].attributes.body
1. Key in customers list information and details on computer system (i-Travelution).

2. Do travel insurance for customers who follow our tour toJapan and open Vreceipt for them.

3. Open booking form for customers who just registered and they paid the deposit with cash.

# data[].attributes.body
1. Key in customers list information and details on computer system (i-Travelution).

2. Help senior staffs fill in China Visa Application Form for customers.

3. Do travel insurance for customers who only buy travel insurance for their traveling to Eastern Europe country.

4. Open booking form for customers by paying deposit with instant bank transfer.

5. Meeting at 7.30pm with all staffs for the upcoming MITM fair on

# data[].attributes.body
1. Check all the passports which follow our company tours. Check properly whether got expired or not and remember remind customers to renew it.

2. Key in customers list information and details on computer system (i-Travelution).

3. Help senior staffs fill in China Visa Application Form for customers.

4. Open Vreceipt of balance and do insurance for customers.

# data[].attributes.headline
DAY 41, Monday [26-3-2018] Do travel insurance & Do balance payment Vreceipt 

# data[].attributes.subject
DAY 41, Monday [26-3-2018] Do travel insurance & Do balance payment Vreceipt 

# data[].attributes.body
1. Key in customers list information and details on computer system (i-Travelution).

2. Help senior staffs fill in China Visa Application Form for customers.

3. Do travel insurance for customers who are following our company Eastern Europe tour.

4. Open Vreceipt as a balance payment for customers who are paid by cheque.

# data[].attributes.body
1. Check all the passports which follow our company tours. Check properly whether got expired or not and remember remind customers to renew it.

2. Key in customers list information and details on computer system (i-Travelution).

3. Help senior staffs fill in China Visa Application Form for customers.

# data[].attributes.body
1. Check all the passports which follow our company tours. Check properly whether got expired or not and remember remind customers to renew it.

2. Key in customers list information and details on computer system (i-Travelution).

3. Help Alor Setar branch manager Ms. Chin to type something for her customer about Russia Visa Application Documents Requirements.

# data[].attributes.body
1. Start from today, I changed to sit beside Ms. Khor (another head of tour department). She will teach me how to do insurance and how to open Vreceipt insurance for customers.

2. Check all the passports which follow our company tours. Check properly whether got expired or not and remember remind customers to renew it.

3. Key in customers list information and details on computer system (i-Travelution).

4. Had booking form test for upcoming MITM Fair.

# data[].attributes.headline
DAY 36, Tuesday [20-3-2018] First time do Booking Form

# data[].attributes.subject
DAY 36, Tuesday [20-3-2018] First time do Booking Form

# data[].attributes.body
1. Open a new booking form for those  newly registered customer. Ms. Khor teach me the steps how to click and fill in those important details first then only printed out together with receipt.

2. Check tours' passport and key in into computer system (i-Travelution). If got customer passport which are expired, we need to call them and remind them to renew their passport and send to us the latest passport. I need to check Beijing, KunMing and FIT tours' passports.

# data[].attributes.headline
DAY 35, Monday [19-3-2018] Checking Passport Expired Date

# data[].attributes.subject
DAY 35, Monday [19-3-2018] Checking Passport Expired Date

# data[].attributes.body
1. Check tours' passport and key in into computer system (i-Travelution). If got customer passport which are expired, we need to call them and remind them to renew their passport and send to us the latest passport. I need to check Beijing, KunMing and FIT tours' passports.

2. Open Vreceipt and do China Visa for customers.

# data[].attributes.headline
DAY 34, Saturday [18-3-2018] AXA Travel Insurance

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DAY 34, Saturday [18-3-2018] AXA Travel Insurance

# data[].attributes.body
1. Do AXA Insurance for customer who want to go Taiwan. I need to get all the important details from customers(name, address, contact number, IC and nominees contact number, relationship and IC). After that I need to print out receipt.

2. Then do AXA Insurance for following our tours. The steps for filling in are same and just the receipt part is different.

# data[].attributes.headline
DAY 33, Friday [16-3-2018] Computer System BOOKING FORM & Receipt of Balance

# data[].attributes.subject
DAY 33, Friday [16-3-2018] Computer System BOOKING FORM & Receipt of Balance

# data[].attributes.body
1. Learn how to fill in BOOKING FORM on computer system.

Tour country, tour name, tour date

Sales and issued by who

Fill in passenger details(IC, name, contact number, address)

Fill in deposit amount

Type "tour needs 16 pass and above to confirm depart(YS2/the date)"

Then only press save

1. Learn how to open receipt for those customers come to pay for their tour packages balance payment.

Count the Money which paid by customers

✔the customers name which they paid and write the amount

Remark: (if)#see how many bags they no taken and discount for them/ how many bags they are taken

The customers paid by cash, TT, cheque, or credit card and key in the total/sum of amount.

1. Had test again for hand written booking form for upcoming MITM Fair.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staff filled in China Visa Application Form.

3. Open new covers for following our company tours.

4. Booking Form Test
(New Rules)

Only adults need to brackets as 3P1R if they mentioned they want same room.

# data[].attributes.headline
DAY 31, Wednesday [14-3-2018] Booking Form Test for MITM Fair

# data[].attributes.subject
DAY 31, Wednesday [14-3-2018] Booking Form Test for MITM Fair

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Do and filled in AXA Insurance for customer. Did this is only my second time.
Mistake/Problem
Count wrong travel duration days for customer.

3. Booking Form Test
(New Rules)

the tour name need to write travel to where and how many days and night. Must know how to count how many night which are staying on flight before arrive that country.

need to make sure the travel code is it same exactly with customer itinerary, then only start write on the booking form.

start from now we only accept those name who are confirm to travel on this date, then only can registered to pay us the deposit and write on the booking form.

if the customer are over 8 person, we need to separate and open a new booking form receipt to them. Better make it even number in the name list.

# data[].attributes.headline
DAY 30, Tuesday [13-3-2018] Booking Form Test for MITM Fair

# data[].attributes.subject
DAY 30, Tuesday [13-3-2018] Booking Form Test for MITM Fair

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs filled in China Visa Application Form.

3. Booking Form Test
Mistake/Problem Faced

need to mention INFANT-child no bed or with bed and how many months are they.

INFANT price put RM? because is not sure yet but for the deposit is must be RM500

# data[].attributes.headline
DAY 29, Monday [12-3-2018] Training Day for MITM Fair

# data[].attributes.subject
DAY 29, Monday [12-3-2018] Training Day for MITM Fair

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Help senior staffs filled in China Visa Application Form.

3. Booking Form Test
Mistake/Problem Faced

must mention "RQ full board vegetarian but is serving with vegetables only"

Transportation part need to mention #include RTN TRF BM/Pen Airport/BM Pick up point at:_____ x ? paxs

if the list is odd number, the last customer in the list need to mention (single/单), then need to write try arrange roommate/ 3P1R (1 twin bed + 1 extra bed)/ 1P1R price if can't find a roommate.

other country citizen register for following our tour need to mention which country passport and make sure they travel to that country need to apply visa or not. Example: SIN pp/MYNMAR pp/AUS pp

# data[].attributes.headline
DAY 28, Saturday [10-3-2018] AXA Insurance & Record Money List

# data[].attributes.subject
DAY 28, Saturday [10-3-2018] AXA Insurance & Record Money List

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Open Vreceipt for doing China Visa Application Form for normal entry who wants to go Fuzhou,China and served customers.

3. Learn how to do and fill in the AXA Insurance.

4. Learn how to write and record all the amounts of payments and customers' name into each tour money list.

# data[].attributes.headline
DAY 27, Friday [9-3-2018] Open Passport Cover & Booking Form Test for MITM Fair

# data[].attributes.subject
DAY 27, Friday [9-3-2018] Open Passport Cover & Booking Form Test for MITM Fair

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Opened passport cover to those who are sending to us their passport via computer today or new registered today. I opened new passport cover of Japan tour, China tour and Australia tour.

3. Booking Form Test

Mistake/Problem Faced

didn't arrange roommates into rooms.

joined the rest deposit which need to top up. I shouldn't join them.

see wrong depart date & prices.

wrote wrong discount prices at wrong column.

Infant (INF) forget mentioned"No bed, No meal, No seat".

Forget write the pick up point exactly venue.

if one adult & one child go to travel is 2P1R, means the adult is under 2P1R price and the infant is With Bed(WB) price. But i did it wrongly, i counted the child is no bed price.

# data[].attributes.headline
DAY 26, Wednesday [7-3-2018] Training Day For MITM Fair

# data[].attributes.subject
DAY 26, Wednesday [7-3-2018] Training Day For MITM Fair

# data[].attributes.body
1. Fill in date and time. Example: 08 Mar 2018

2. Fill in tour code, tour name, depart date.

3. Fill in customer's name(see one family registered got how many people means got how many names), each person's contact number, and each customers requested what kind of free gifts, which type of room, customers got eat vegetarian or not.

4. Children who are 1-11 years old need to mention how old are they and need to stated their birthday date. For INFANT need to mention birthday date and how many months.

5. Second part need to fill in the prices and count total prices. Fill in deposit & balance need to pay before one month of depart date.

6. Deposit payment: Asia RM2000, Non-Asia RM 3000,RM4000.

7. The sum of deposit paid on that day, the amount must write it into full English.

8. Ask customers want pay by cash, cheque(fill in company name, fill in all, photocopy for paid safe,write cheque number & receipt number) or credit card(photocopy card holder, merchant copy we keep but need to fill the rest card holder number, no charging %). After done, need to write out the customers pay how much for cash, cheque and card.

9. Explain the important below part. Ask customers sign for three parts which are remark, signature for that booking form receipt and behind the T&C.

10. Ask customers to top up their deposit on Monday.

# data[].attributes.body
1. As usual, key in data and customers list information and details on computer system.

2. Open Vreceipt for doing China Visa Application Form for normal double entry, top urgent double entry and served customers.

3. Do China Visa for Zhang Jia JIe China tour.

# data[].attributes.body
1. As usual, key in data and customers list information and details on computer system.

2. Open Vreceipt for doing China Visa Application Form for double entry and served customers.

3. Do China Visa for Beijing, Shang Hai tour.

# data[].attributes.body
1. As usual, i key in customers list information and details on computer system.

2. Open 3 Vreceipts for doing China Visa single and double entry for customers.

3. After 4pm worked, meeting with boss and colleagues about the tactics to attract customers for signing travel packages during upcoming MITM Fair 2018 (31/3 & 1/4).

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Open 7 passports for China Visa single entry for customers.

# data[].attributes.headline
DAY 21, Thursday [01-03-2018] Vreceipt with Credit Card Visa Payment Settlement

# data[].attributes.subject
DAY 21, Thursday [01-03-2018] Vreceipt with Credit Card Visa Payment Settlement

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Need to restock and photocopy many sets of China Visa Application Form when you are having some free time or no customers.

3. Open Vreceipt and served customer who wanted to do single entry of China Visa so is cost RM140. I need to complete whole process of asking and filling China Visa Application Form, print out Vreceipt, get the money and write the passport claim back form.

4. But today is the first time i did with the customer wants to pay by credit card (Visa).

5. If is Visa need to add 2%

Knowledge Gain Example:
RM 140 + 2% = RM 142.80
After printed out, the merchant company copy need to write:
i) Vreceipt No. (on top)
ii) Cardholder No.
iii) Nett: RM140.66 is the amount which is minus 1.5% from the final amount which added by 2%.

After done all, need to record inside Credit Card White Logbook.

Problem Faced
Forget asked about customers' last name & first name because this customer i served today is a malay customer. I don't know how to fill in the form so i need to call and asked her again.

Skill Used
Communication skills & Credit Card Machine

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Open Vreceipt and served customer who wanted to do single entry of China Visa so is cost RM140. I need to complete whole process of asking and filling China Visa Application Form, print out Vreceipt, get the money and write the passport claim back form.

3. Do and filling in China Visa Application Form for Beijing tour, Kunming of China tour.

# data[].attributes.body
1. Checking customers list which are corrected.

2. Key in and checking customers list information and details on computer system.

3. Open Vreceipt for Visa and served customers for doing China Visa for going to Cheng Du, China.

4. Filling in China Visa Application Form for Beijing tour.

# data[].attributes.body
1. Key in customers list information and details on computer system.

2. Do China Visa Application Form for Zhang Jia Jie tour of China, Kun Ming tour of China which are following our travel agency tour.

# data[].attributes.headline
DAY 17, Saturday [24-2-2018] Do China Visa & Open Vreceipt Day

# data[].attributes.subject
DAY 17, Saturday [24-2-2018] Do China Visa & Open Vreceipt Day

# data[].attributes.body
1.  Do China Visa for Beijing tour.
2.  Some customers came back to claim back       their passport and need to help them and         complete the whole process.
Problem Faced
3.  Served walk in customers for doing China Visa again. Some mistakes is another intern worker help me keep the money and me open Vreceipt but me forget this things. Then when senior staff asked me, me shocked because I thought me forget get the money from customers. Another intern get said that she shouldn't help me because this will affected me next time will forget get money from customers. Senior staffs want me used to it the process.
4.  Last Vreceipt I open for last customers. Whole process are going smoothly. I will do my best and faster used to it and handle it!

# data[].attributes.body
1. Continue settled the China Visa Application Form yesterday and hand in to Visa Department.

2. Help Visa Department settle the tour passport which need to be send to embassy Penang in the afternoon. Today need to be send because many are going to depart in next month.

3. As usual, key in data and customers list information and details.

# data[].attributes.headline
DAY 15, Thursday [22-2-2018] Do Beijing & Guang Zhou, China Visa and Handle customers with Vreceipt for the first time

# data[].attributes.subject
DAY 15, Thursday [22-2-2018] Do Beijing & Guang Zhou, China Visa and Handle customers with Vreceipt for the first time

# data[].attributes.body
1. Key in and updated customers list information and details. (December 2016 tours)
2. Do Beijing tour China visa.
3. Do China Visa for Changsha,China tour with 10 family pax.
4. Today is the first day and first time handle customers with no senior staffs. I need to handle the whole process of doing China Visa Application Form and Vreceipt payment.
5. Felt like not so confidence on the Vreceipt payment on computer system. And different China Visa entry have different prices. And the problem I faced is I don't have the price list, luckily Visa department senior staff came back and told me.
6. But the big problem is I forgot to ask the customers is paid by cash or credit card. I really did a big mistake! Get scolded by senior staff. They scolded me in front of customer. Me keep on apologize to the customers. Because is different prices is paid by card.

Problem Faced
* Must check their passport date whether got expired or not.
* Picture is it approve
* I should ask customer is paid by cash/card/cheque.
* Must know the price of double/single entry's prices.
* Must get all the customers' contact no., address and emergency contact number, when want to depart, flight ticket itinerary, if got child must have parents' passport photocopy and birth cert.

# data[].attributes.headline
DAY 14, Wednesday [21-2-2018] Visa Day, Served customers with filling China Visa Application Form and Typing Itinerary

# data[].attributes.subject
DAY 14, Wednesday [21-2-2018] Visa Day, Served customers with filling China Visa Application Form and Typing Itinerary

# data[].attributes.body
1. As usual, key in data and customers list information and details. (December 2016 tours)

2. First time served customers by filling application form but for the Vreceipt payment is another senior staff did it.

# data[].attributes.headline
DAY 13,Tuesday [20-2-2018] China Visa Day---Shanghai & Beijing

# data[].attributes.subject
DAY 13,Tuesday [20-2-2018] China Visa Day---Shanghai & Beijing

# data[].attributes.body
1. Today I did a lot of China visa. I did filled in China Visa Application Form for Shanghai tour trip. Need to photocopy all the stuffs such as passport, birth cert, flight itinerary.

2. Key in and updated customers list information and details.

3. The senior staff  start let me serve the customers when they enter and want to do China Visa.

4. I served them and ask for their simple personal details such as job, emergency contact person, address, mobile phone number and want to do for single entry or double entries.

5. After that Visa department ask me help them to do and fill in China Visa Application Form for travelling to Beijing.

# data[].attributes.headline
Chinese New Year Public Holiday [15~19/2/2018]

# data[].attributes.subject
Chinese New Year Public Holiday [15~19/2/2018]

# data[].attributes.body
20-2-2018 (Tuesday) start working again.

# data[].attributes.headline
DAY 12, Wednesday [14-2-2018] Check Passport Copy, Printing Flight itinerary

# data[].attributes.subject
DAY 12, Wednesday [14-2-2018] Check Passport Copy, Printing Flight itinerary

# data[].attributes.body
1. Checking passport copy and make sure their passport expired date are haven't expired yet.

2. Served walk in customers for paying and doing China Visa.

3. Printing out flight itinerary for following tour trip to Shanghai. Make sure passengers name, tour depart date are correct.

# data[].attributes.headline
DAY 11,Tuesday [13-2-2018] Type itinerary & Print out

# data[].attributes.subject
DAY 11,Tuesday [13-2-2018] Type itinerary & Print out

# data[].attributes.body
1. Key in customers list information and details.

2. Checking passport copy and make sure their passport expired date are haven't expired yet.

3. Checking files arrangement.

4. Typing itinerary of Hainan Island of China with Chinese version.

# data[].attributes.headline
DAY 10,Monday [12-2-2018] Listened to senior staffs and learn from them how to serve customers

# data[].attributes.subject
DAY 10,Monday [12-2-2018] Listened to senior staffs and learn from them how to serve customers

# data[].attributes.body
1. Filled in China Visa Application Form.

2. Served customers such as serving them with water and some biscuits.

3. Sit beside senior staff and listen to them how they served and explained to customers.

4. Key in customers list and do updated.

5. Key in latest customer's passport information into computer system for upcoming tour trip.

# data[].attributes.body
1. Today I filled in 5 China Visa Application Form.

2. Key in and updated customers list.

3. Checking Hong Kong Trip passport copy.

4. Checking and arrange well the China Files according to tour depart date before go back home.

# data[].attributes.body
1. When the customers is not following the company tour trip, they come and do visa only for their business. So we need to open Vreceipt.

2. Need to filled in the is issued by WHO

3. This receipt is open and received by for Visa or Insurance.

4. Must fill in all the traveler's FULL NAME & CONTACT NO. then only can press "Add Name" if still got more travelers.

Second Part

China Visa/Normal/Single or Double Entry/30days, click and fill in Price (see the price list) and Quantity (how many passport need to do).

China service center charges & handling fees, in the small cube box need to write ✔.

Then it will auto load out the total cost.

Payment type: cash/cheque

Received sum: ? (Count total are how much)

Description

#May collect passport ON / After ____(the date) must ask Visa department (Ms. Li Ling) for further information only can tell customers when can come to collect it.

# data[].attributes.headline
DAY 7,Thursday [8-2-2018] Checking passport copy & Checking China Files

# data[].attributes.subject
DAY 7,Thursday [8-2-2018] Checking passport copy & Checking China Files

# data[].attributes.body
1. Checking Hong Kong passport copy every morning when start working. These Hong Kong Trip are departing during Chinese New Year. So, I need to check properly.

2. Key in and updated on customers list.

3. Got one customers walk want to pay for doing China Visa but is not following our tour package. He is going for outstation. I need to fill in and photocopy all the needs. After done pass it to Visa Department.

4. As usual before end work I need to check China Files according to depart tour date.