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The receptionist was not professional at all and his behaviour was not helpful for the customers because it was an unacceptable or improper behaviour from him

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The organisational culture was not good because you can see in the video there is no teamwork and respect between colleagues in front of theirs customers.

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Unacceptable or improper behaviour especially by the receptionist.

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In my opinion, the management of the hospital is very loose. In the video, besides the operator, I also saw a worker handing paper towels. They were all very casual and did not show much enthusiasm for their work. I think if the hospital organizes and strengthens the training, there will be no such problem.

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The operator was not warm to the customers and was irresponsible in his work. This kind of behavior should not be seen in the hospital and in my opinion his work should be taken seriously rather than so casually.

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Bureaucratic，Instead of treating patients first and last on a humanitarian basis, they should make seriously ill patients wait for doctors, which is wrong.

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The hospital didn't do anything, didn't train staff and didn't have managers to manage the operators.

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AShe was very rude and uncustomer oriented

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This hospital is too rigid

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Hospital rules and regulations are too rigid, reception staff too few

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I think the receptionist should take humanitarianism when receiving customers. After all, life should be the most important thing in a place like a hospital

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I think the receptionist's reception task is very unqualified. He can't help anyone who needs help, such as pregnant women. She seems to be very anxious, but the receptionist still registers her calmly.

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The receptionist's behavior was very unfriendly and didn't work for the customers

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No, the staff have no organizational behavior

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Not polite and do not dealing with customers' problems correctly

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The approach is bureaucratic

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The approach is bureaucratic because he was treating the customers who needed hel with no respect.

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The receptionist was rude.