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Hi! I am Nur Hasanah Hadzjaiel (284992). I am currently undergoing a four-month internship at Daeng Travel, where I work as a Sales Promoter and Umrah Consultant.

As a Tourism Management student, this placement provides practical exposure to the travel and religious tourism industry. My responsibilities include promoting Umrah packages, assisting clients, and learning about the operational aspects of pilgrimage arrangements.

This internship is a valuable opportunity for me to apply what I've learned in class to real-life situations and to better prepare myself for the tourism industry.

Thank You.

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HR explain about the company policy and show us to every department.

Explain Umrah Department by the Team Leader.

Created Payment Voucher

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Payment Voucher to submitted to account department.

Arrange Umrah file documentation by year and month.

Learn how to create new invoice for customer.

Reply customer messages.

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E-mail Scoot Airlines to ask about the full itinerary of the passenger for upcoming flight.

Conducting TikTok Live sessions to attract more customers and introduce our Umrah packages to a wider audience.

Ongoing Umrah file documentation in progress

Reply customer messages.

Eid al - Adha Holiday & The Yang di-Pertuan Sabah's Governer Birthday ( 31st March - 2nd April).

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Still processing Umrah File Packages.

Promoting packages through TikTok Live.

Created payment voucher

Reply customer messages.

Eid al-Adha company celebration.

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Arranging marketing department's package files in preparation for MATTA Fair KL.

Booth selection meeting with MATTA Fair organizer. The selection for Matta Fair Sabah Event.

Studying how to close sales with customers through YouTube videos.

Making a confirmation letter to acknowledge that the Jemaah is no longer managed by our agency.

Ongoing Umrah file documentation in progress.

Reply customer messages.

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Completing Umrah file documentation.

Updating flight booking details in Google Sheets.

Making instructional slides: 'A Guide to Login to RHB Reflex' for Daeng Umrah Terengganu Branch.

Creating a payment voucher and updating the details in Notion.

Meeting with the superior to review MATTA Fair progress and Umrah updates.

Reply customer messages

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Preparing for Matta Fair Sabah

Meeting Umrah Department

Updating Umrah packages and printing the latest versions to fill in to the file.

Designing MATTA Fair sticker for social media use.

Preparing and packing essentials for MATTA Fair: bags, goodies, brochures, and roll-up banners.

Preparing and arranging the exhibition booth at SICC.

Matta Fair Sabah (3 Days).

Engaging with potential customers, promoting available packages, answering inquiries.

Comparing Umrah packages by visiting other travel booths. (e.g. Andalusia Travel, Tiram Travel, MKM Travel)

Visiting and approached airline booths to seek prospects for future cooperation.

Sales target for MATTA Fair was not achieved.

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Create payment voucher to pay for marketing materials. (e.g. Canva pro and printing).

Customer meeting and sales discussion for Daeng Umrah luggage sets (28 units sold).

Sent an email to Scoot Airlines requesting the payment link.

Customer cancellation from performing Umrah due to health issues.

Total number of people: 5

As only one individual is affected by a medical issue, Daeng Travel will proceed with a refund for that person. However, the remaining four participants are not eligible for a refund, in accordance with the initial agreement stating that payments are non-refundable.

Reply customer messages.

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Engaged in a presentation meeting with the Saudi Tourism Authority (STA) regarding their Saudi Destination initiative.

Meeting with the Saudi Tourism Authority (STA) to introduce their 'Saudi Destination' packages to travel companies involved in the Umrah business, with the aim of exploring potential collaborations and including their packages as part of Umrah travel offerings to customers.

Reply customer messages

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Editing and improving Umrah package details.

Updating the Umrah Semenanjung packages, including itinerary days, hotel details, pricing, and additional sightseeing locations.

Package adjustments were made based on seasonal changes and are set by Umrah Daeng Travel Terengganu

Reply customer messages

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Making an official letter to confirm the customer’s participation in Umrah.

A confirmation letter is usually issued to customers once they have made a booking, to assist them in using it for other official purposes if needed. (e.g. applying for leave)

Preparing a quotation and sending it to the customer. (send it to Hisar Travel & Tours company).

Reply customer messages

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Reply customer messages.

Tiktok Live session

It is an effective marketing strategy to promote our travel packages, as it allows us to engage directly with a wider audience in real time, showcase our offerings more interactively, answer questions instantly, and build trust with potential customers.

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Virtual meeting via Google Meet with Saudi Tourism Authority (STA) and various travel agencies.

The purpose of this Google Meet session with the Saudi Tourism Authority (STA) and other travel agencies was to reintroduce and promote their travel packages, with more detailed information about destinations around Saudi Arabia.

Submitted registration for participation in MATTA Fair Terengganu.

Umrah representative for joining 'Karnival Kerjaya Perkeso'.

The aim of participating is to raise awareness that Daeng Travel also offers Umrah services, while engaging with visitors and answering their questions.

Gaining insight into recruitment processes from Daeng Human Resources, as part of the goal to join these program is to hire individuals to join Daeng Travel.

Updating customer invoice and send it to them.

Reply customer messages.

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preparing a professional slide presentation detailing the Umrah Package offerings for October.

Holding a meeting with representatives from immigration.

We are presenting our October Umrah package slides to clients from the Immigration Kota Kinabalu, who are currently surveying packages from various companies for their upcoming Umrah company trip.

From this experience, students can learn how to engage with customers, develop negotiation skills, and apply effective strategies to capture client interest. Ultimately aiming to secure their decision in choosing our company for their upcoming trip.

Send an E-mail to Scoot Airlines to request for downsized the seats for upcoming flight.

The downsized are requested by Kasih Travel since Daeng Travel are selling the flight and ticketing.

Create Payment Voucher for Flight Deposit Payment and send it to the finance department.

Reply customer messages.

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Send an E-mail to Amal (Malaysia Airlines) to proceed with the new changes date.

Due to the lack of customer registrations for the September Umrah trip under Daeng Travel’s Terengganu branch, we plan to extend or reschedule our flight bookings to alternative available dates.

Following that, we received a response from Amal stating that they can provide new travel dates; however, the deposit made for the September flight will be forfeited and cannot be transferred or reused for the revised dates.

Reply customer messages.

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Our Umrah team was invited to SK Melawa to deliver a talk on Umrah packages and simultaneously promote our offerings to the teachers of SK Melawa.

'Kembara Amal' Programme.

As part of Daeng Travel's monthly corporate social responsibility (CSR) initiative, the Umrah team is in charge of this month’s program. We contributed financial support to SK Melawa to assist with the purchase of items such as computers and televisions for classroom use. In return, the school kindly invited us to deliver a talk on Umrah packages and promote our services to their teachers.

Participated in a discussion with the management regarding the MATTA Fair in Kuala Lumpur and Terengganu.

Compiled all 2024 Umrah client invoices as requested by the Finance Department in preparation for the upcoming audit, during which the auditors will review and verify the documents.

Reply customer messages.

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Participated in the PERKESO Career Carnival at Likas.

The aim of promoting our Umrah packages and raising awareness among the public that Daeng Travel also offers Umrah services, in addition to inbound and outbound travel.

We printed our brochures and distributed them to other participating companies at the carnival to further promote our Umrah packages.

Compiled all 2025 Umrah client invoices as requested by the Finance Department in preparation for the upcoming audit, during which the auditors will review and verify the documents.

Handled customer issues related to the cancellation of their Umrah trip due to health concerns.