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The two who mentioned similar said that they did not have really poor experiences with current perishables delivered so those delivered during the test are largely similar

Nevertheless, they still enjoyed the new feature and felt that it was a necessary addition to our current online grocery shopping "way of life".

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Those who found that the quality were significantly better cited that it could be due to the fact that extremely poor experiences with the perishables that are delivered currently have caused a huge fall in expectations. Since they were pleasantly surprised with the quality of perishables delivered during this concierge test, they rated it 5.

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4 mentioned significantly better
3 mentioned better
3 mentioned similar

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However, 6 early adopters mentioned that touch and smell are important factors for certain perishables, and sight may be irrelevant. Some doubted the effectiveness of the solution. Still, the average score of these 6 respondents is 8.5, largely because a majority of perishable quality can be determined through sight, and therefore, the feature does indeed solve the most part of their problems

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it helps ensure that perishables received will be of quality and standard, greatly improving the reliability and desire to purchase such products online. It essentially solves the problems entirely

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Early adopters mentioned that the product delivered were generally free of dents, looked appealing, and most importantly, looked almost identical to what they saw through the camera. A few mentioned that it would likely lead to increased trust in the brand

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4 mentioned highly satisfied,
5 mentioned satisfied,
1 mentioned content

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The only person who did not want to pay said that they expected the feature to be a free, quality of life improvement

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3 were willing to pay $5
4 were willing to pay $10
2 were willing to pay $15

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9 out of 10 were willing to pay.

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Q4. How would u compare it with the quality current delivered perishables? (Delivered Items) Rate 1 to 5

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Q4. How would u compare it with the quality current delivered perishables? (Delivered Items) Rate 1 to 5

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1: Significantly Worse
2. Worse
3. Similar
4. Better
5. Significantly better

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4 rated 10
2 rated 9
3 rated 8
1 rated 7

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None mentioned that they felt the experience was unenjoyable

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3 were less optimistic and gave milder comments such as "it was ok", "I am content". When asked further, they mentioned that the camera quality was not that great causing them to be unable to see the perishables in perfect quality.
Furthermore, they were concerned that because the 'claw' covered quite a bit of the perishables, it may conceal defects and result in sub-par goods being delivered

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7 mentioned that that it was fun, exciting, convenient and seamless. The novelty of the feature gave a new spin to online grocery shopping, greatly improving the experience

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Responses are a brief summary of actual response. Most responded similarly and therefore are combined in categories

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Q4. Would you be willing to pay a monthly subscription for this feature? If so, how much? 

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Q4. Would you be willing to pay a monthly subscription for this feature? If so, how much? 

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Option 1: $5 a month
Option 2: $10 a month
Option 3: $15 a month

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Q3. How satisfied or dissatisfied are you with the end product? 1 to 5

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Q3. How satisfied or dissatisfied are you with the end product? 1 to 5

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1: Highly Dissatisfied
2. Dissatisfied
3. Content
4. Satisfied
5. Highly Satisfied

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Q2. How effective/useful was being able to see and pick your own perishables? Rate on a scale of 1 to 10

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Q2. How effective/useful was being able to see and pick your own perishables? Rate on a scale of 1 to 10

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Q1. How enjoyable was the overall experience?

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Q1. How enjoyable was the overall experience?