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ยอดขายเริ่มต้น ด้วยความเงียบเหงา

สำหรับคนที่ผมยาว ยางรัดผมห้ามเกลียว  ยกเลิกไปแล้ว ให้ใช้สีดำหรือน้ำตาลแบบธรรมดาเท่านั้น

Plan เดือนนี้ พยายามช่วยกันขาย Top Uplens Prestige Gold หรือไม่ก็ 25% ให้ไว ถ้าเราปิดเคสไว เราจะได้รับลูกค้าคนอื่นได้

Targe ต่อคน 10,500 บาทต่อวัน

ถ้ามีการแจ้งเรื่องต่างๆ กับทาง Trainer ให้แจ้งฟอเวิดด้วยจ้า

การ Transfer แว่น ให้เช็คดีๆ ด้วยจ้า

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Inventory  ห้าดิฟ ถ้ามีกรดิฟ จะต้องจ่ายเงินเอง จะมี Memo

Budget for November
Weekday 40,000
Weekend 75,000
Total 1,480,000

Christmas decoration start 15 November / Post VDO 1 Dec / Budget 2,500 / Red&Green Theme

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Budget for September

Weekday 40,000 THB / Weekend 75,000 THB Total 1,520,000 THB

Supervisor

-Be careful about communication and make appointments with customers.

- GSV will have a new joiner from September and maintain sales.

- ส่งตัวเรื่องการเช็คดิฟ ระหว่างชิฟก่อนกลับบ้านด้วย A กับ C เซ็นรับทราบกันด้วย

Sales

-  Uniform must be full like the first time.

-  Contact lenses have a promotion discount from 9-31 August  50% discount for 2 series all colors except Petal Cho-co, Brown discount only 30%

- The thermal paper role will launch a new model starting next month the old model using with Customer info, and the new model used in POS

Optician

Pre-Cal

-  Lens SV เลนส์สายตายาวขัดเลนส์ด้านเดียว ความโค้งจะไม่นูนออก ถ้า Dia เล็ก ความนูนตรงกลางจะไม่เยอะ Dia ใหญ่ Curve ไม่ได้
- Lens progressive ขัดเลนส์ด้านหน้า ทำให้มันสามารถขัดได้บางกว่า เพราะ มีพื้น Add อยู่แล้ว

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Sales up to date  425,191 THB

OWNDAYS Plastic frame 1,990 lot 2022 สามารถขายที่หน้าร้าได้เลย

Lens ที่ไม่ได้ตัดประกันให้ใส่ (No Warranty claim) ไปในไฟล์ด้วย

วันที่ 15 เริ่มจัดคิดมาด

Pre-cal ให้เช็คเลข แล้วโทรไปถาม Essilor ได้เลย ไม่ให้ถาม Optician

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Up to date Sales 900,981 THB (-749,019)

New Shop: Terminal Rama 3 Promotions Frame + Lens -500 THB / Top Up -500 Only 20-24 OCT

Best Sales Achevement: Siam Center / 7D-Siam / Hatyai

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แว่นรุ่น Snap ที่อยู่ใน POP ยังไม่มีขายหน้าร้าน บอกลูกค้าได้เลยว่าสินค้า โมเดลใหม่ Coming soon !!

ขั้นตอน  Register
กดบัตรคิว ลูกค้า สแกน QR ลงทะเบียน ให้ลูกค้า Recheck ในไอแพท
เขียน ชื่อคนรับลูกค้า เลนส์ที่ลูกค้าสนใจ ส่วนลด ลงไปด้วย

ตั้งแต่วันที่ 15 ใบ Customer Card จะไม่โชว์เบอร์โทรของลูกค้าในใบ Customer Card และตอน Cashier ใ
ห้แจ้งลูกค้าได้เลยว่าจะติดต่อลูกค้าผ่าน SMS Line เท่านั้น เพื่อลดงาน Shilt เช้าในการโทรหาลูกค้า ถ้าลูกค้า Request ต้องการให้โทร ก็  Noed เบอร์โทรให้ด้วย

Code refer friend สามารถใช้ได้ทั้ง Line และ web

การ Order Tolling เครื่องมือ Edging
ถ่ายภาพตัวเก่าที่ชำรุดแนบส่งด้วย  Request  QT ละครั้ง
Nose Pads ทาง Optician จะสั่งให้ QT ละครั้งเหมือนกัน

ส่วน การสั่งของใช้แล้วหมดไป  Lens Protective Tape  3M  สามารถสั่งได้ เดือนละครั้งปกติได้เลย

ปากกา Dot ตา และ POSCA ซื้อเองได้เลย B2S

เอาปากกาเลเซอร์ กับที่เช็ค Antifog ไปวางที่กล่องเลนส์ด้วย

ห้ามให้ Code แนะนำเพื่อนของพนักงานกับลูกค้า และห้าม staff สะสมคะแนน member

ส่ง Clip-on ที่ไม่มีคู่ส่งกลับ Office Location 73

ATK ตรวจอาทิตย์ละครั้ง

Please take like

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February budget
Weekday 45,000
Weekend 75,000
Total 1,500,000

Man power only 5

Contact lens update 10-15 นาที

Appraisal soon

Ask for who want to move the shop

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Minutes Report OWNDAYS (THAILAND) CO., LTD.

Date & Time: 14 February  2023(10:30am) | Meeting called to order by Management

In Attendance

Managers, Trainers and Supervisors.

Managers’ Report

Owndays February 2023:

Up to Date Budget: 29,046,000

Up to Date Sales: 34,408,073

Sale different:+ 5,362,073

Seven Days Optic February 2023:

Up to Date Budget: 3,052,000

Up to Date Sales :3,165,347

Sale different: +113,347

MBP

Weekday sales decrease from last week.

1990 frame cannot be the same no. of 1490 frame but still high.

Unit price better from many types of top up especially transition and PTS lens.

Customers come to buy with us before our shop close because they worry that they will not have glasses in the renovation period.

Many shops in shopping mall already closed and the shopping mall environment seem already closed also.

RLB

Customer decrease but unit price increase from double top-up and PAL.

Customers come late and this group of customers bought with high price top up.

SP006/SP007 have many screw issue from user error but staff have to take time to fix it for customer.

Valentine event in front of our shop let customer use receipt more than 500 THB exchange valentine gift. This event is effective.

Shopping mall change the regulation about staff entrance.

LBN

CX & Sales increase especially weekend sales was very high.

Top up lens for the past week was various including color lens, PAL, PC, Transition and PTS lens.

Mostly customers came from introducing. They came when their familiar pick up the glasses and request to get eye checking. After that, we got this group of customers buying new pair and use membership point of their friend.

There are many tax invoice cases but customer didn’t want to key their information by themselves via QR code. They ask staff to key anyway.

Yellow glasses cases are not popular for LBN customer.

Shopping mall still have power outage 2-3 hours in the past week.

SQ1

Hit budget almost everyday.

Every staff in shop want to get reward 2000 THB so they set 110% quarter in their working goal cause shop sales grow up more.

Most of PAL case are first time addition and first time PAL.

“Ton” can make customer that want to buy reading glasses change to buy PAL the most.

Influencers come to visit shop but some cases still haven’t used their coupon yet.

Event in shopping mall make more customer traffic in front of our shop but not effect to our shop because customer in shop come directly to shop not from event.

Customer use our service lately. Many cases come to pick up glasses after we turn off the light.

Many reserved cases not come back to buy then shop cleared cases by calling customer already.

There are family groups this week come to ask for eye checking for their kids and buy glasses in case their kids have myopia.

Lens stock shortage again. Some cases were passed to other shop and some cases can wait for lens.

Senior can help SM deal with customer cases so this week has no big case that cannot handle.

SCP

Sales and Customer no. not bad but still not achieve the up-to-date budget.

Top up still good. PAL quite high, half from repeaters and half customers from introducing.

Customer come to shop as 2 waves. One wave before noon and another one after 5 pm. That cause A shift must work OT.

Many customers come from The Market to get service and to buy also.

Can grab attention from new bubble tea shop customer but they just visit only, cannot get sales from them yet.

Feedback from customer ask for pink color on glasses case.

SYM

Sales quite good on weekday.

Customer come to shop lately cause A or B shift must work OT many times.

We got many pairs of PAL premium this week.

Repeating customer still come to ask for contact lens with old power and color but we have not enough stock case we lost a bit.

ICS

Sales still maintain. On the weekend can get 3 pairs of Tr8 in same day.

Weekday customer not crowded. There is no bill on Thursday.

Contact lens can grab attention on customers.

Shop got sales from customer that try our eyecheck service.

Shopping mall quite good on helping us to promote our shop and promote shopping mall also.

More Chinese customers in shopping mall.

SU003/SU004 stock not enough.

Staff take time to serve customer then customer impress on our service and give many good reviews for us on google map.

A brownout always happens when open shop.

FHI – Unit price lower on weekday but customer number still a lot if compare with last month.

Progressive top up lens are sellable , for Signature mostly new customer brought it  , Enhance will be existing customer brought it.

Contact lens we can sell for new customer for this week.

Have customer complain our staff about service wording and voice tone ,SM have to talk to all staff and fix this problem immediately.

MKR – For this week we can grab sales on weekend including unit price that higher if compare with weekday.

Any type of top up lens Korat can push up and customer can  purchase as well.

Customer interested with 1.74 lens , and do top up with this type also.

Customer shopping time mostly they will come in the evening after A shift get off from work.

Customer have problem with prescription can not use glasses . need to recheck with customer again on 18th February.

CPT – Situation in Phuket similar with last month, Chinese customer have buying power to buy .

New customer and existing customer for this week 50/50

Foreigner customer 70 % , Thai 30 %

Rx lens that need to order quite a lot , Especially progressive signature lens that easy to push up.

Senichi ,Base, and sunglasses less stock waiting for new shipment coming.

Contact lens number volume quite high per week

CTW – Customer keep coming to our shop in Central world , Event in shopping mall attach customer come to shopping mall a lot at this period.

Unit price lower than last week little bit , Mostly customer do single lens.

Customer came to shopping since we open shop till close shop .

Customer ask for discount and promotion ,especially existing customer.

CCR new joiner over all performance can do any par for A and D Shift .

CTW new joiner need to monitor due to slow need to active more to help team serve customer.

GWB – Unit price little drop for this ,hard to push up sales for hold week as well.

ESL top up lens decrease if compare with last week .

Progressive lens help a lot to push up sales and unit price by recommend and searching shop near by Gateway bangsue.

Old customer age group 40 years old up that we can grab more and recommend them to progressive lens.

Maintenance quite a lot for this week , New joiner need to echo and approach customer more to improve on sales floor part.

CVL – This week unit price and customer number increase a lot especially unit price

On weekend traffic in shopping mall very good , shopper coming a lot in weekend .

Customer asking for this discount from AIS and Dtac.

Pomelo store already close down but bunny jelly store  will open in outlet soon.

Shutter but have customer use the service more than last time.

CPK – Customer feedback  MM 1009 the product quality not good . already feed back  about this issue.

Have problem with point that mix up between new point and expire point from last year.

Unit price a little drop from last week especially weekday

Progressive lens still higher than other type of top up.

CLY – Customer and unit price increase in this week if compare with last week .

-Majority top up lens is Progressive which is percentage higher than other.

- Recommendation is very important to let people well know our shop in this area.

MGB

Weekday after 7 pm was quiet.

Saturday have enough manpower who can serve customers well but Sundays are a bit short of manpower due to cx came like a bomb. Mostly cx came to get the queue and eye test later.

Customers age 30-40 are looking for the light frame without nose pad so, it made Air Ultem collections are sellable.

Elder customers who were used Bifocal before design to purchase 2nd pairs of glasses.

The Mall Event is about woman accessories.

Refer friends process may stuck due to cx need to contact back to their friend and family for discount.

Karn NJ able to do cashier and eyetest (Far distance)

CEV

Weekend lack of manpower due to staff take SL, ask for support from another branch.

Air Ultem also sellable because customers need a glasses without the nose pad and light frame.

NJ Songkarn able to cashiers, edging full frames and try to do 10 step.

Stock frame lack of Memory Metal collections.

GSV

Tourist customers from Dubai, China, and Myanmar.

SNAP frame short of stock.

CL short of some power need to be fulfilled because cx asking for it.

25% of progressive made the sales increase.

Ultimate progressive able to push up to the customers who wearing progressive before.

For refer friends (QR code refer friends) easily for processing.

DKM

Top up lens can be top up and sales.

Weekend customers came for maintenance, adjustment and redeemed.

Old Japanese customers came back to buy progressive lens.

PC frame and CL short of stock.

CR3

Cx no. and the sales increase.

Customers came in early morning.

Elder customers bought Progressive 70-80% on Sunday

Weekend was crowded by customers so some of them came back to buy on weekday instead.

Sozen didn’t get the name tag and gold badge.

CRC

Food event very effective to grab customers who walk pass.

This week hard to push top up.

Elders’ customer design to buy reading.

Mostly of customers are 20-30 years old and going with HMC lens.

Customers came late night almost every day.

CYY

The mall has an event about Valentines seem like it made the traffic crowded in the mall.

There is food event outside the mall (งานวัด)

The sales were able to grab from local Ayutthaya and other provinces customers.

The majority top up be ESL and PAL.

Customers compare the price with another brand.

CTR

The sales and customers number better than the 1st week.

Progressive lens was the highest top up than ESL.

Mostly customers are new for Progressive lens.

Focusing more on sales and unit price.

CUD

Can do a great sale, a chance to get a highest sales record.

Frame stock was low, OWNDAYS plastic comes a lot.

CCM

Jojo(ICS) comes to support after Belle takes ML. He quite fast and support.

Ceegame can did handle with customer well, keep learning other part.

CWG

1 case progressive lens with Plano power for far, power was different

Old customers, some inconvenience to do registration by LINE. Some didn’t link email with LINE. Inform customers well about the benefit.

Very low of frame stock, always ask for a transfer.

TMP

Lesser stock for sunglasses, need to increase the stock number of sunglasses.

Russian and Chinese people more, Russian is resident some is tourist. Chinese almost come with s tour company

Local Thai waiting for new promotions.

CRG

The event attract to the customers, fashion week.

1 customer needs to buy Prestige Ultimate, inform that OWNDAYS have only 3 shop sells. This customer is a new customer.

Overall sales are good.

SPO

Most of the customers for this week are local Thai, the tourist come with group tour is not much. Walk around but didn’t buy at our shop.

ESL was hard to sell, but Prestige Gold is selling well. It’s a repeat customer, also new customers do a survey many times.

1st time progressive buy Enhance.

SCT

Garn quite fast, but lack of multitasking sometimes.

First is a woman’s style but keep learning, didn’t speak out much.

Sales was good even weekday.

CR2

Low stock number, this period didn’t need a display. Waiting for transfer new from other shop.

Manpower, staff often got sick also has new joiner. He’s confidence but cannot do well, let him practice more.

Air For Men, after change layout to display. Attract to customers more.

ESL was selling well.

CRM

Transitions GEN8 is selling well, also SNAP frame.

Customers that high buying power, easy to do a top up lens, lower buying power just buy SNP frame design.

Old customer comes to ask about -25% discount on same spec.

Push new joiner to do more on the weakest part of them.

Customers are a local from the shopping mall area.

FPR

One staff infected covid so some day we lack manpower, but we have customers waiting for eye test quite a lot then we make the appointment to do the eye test, we make about 3 hours. Some of customer complain that it’s too long for waiting.

SNP is very salable now some of customer buy it to make reading glasses.

Remote eye test can’t use due to has the connecting problem.

We’re waiting for the new shipment to refill our stock. Some of customer still prefer the new one and waiting for transfer.

SBK

Unit price a bit decreases but our customer is increase.

Most of our customer are request Tax invoice.

The new customer will spend time to choose the glasses but if the regular customer will choose quite easy.

The Valentine event doesn’t attract customer.

SSQ

Our Stock not enough for customer some of them are compare the display glasses and choose the better one.

In the day that our sale is good, the edging machine is suddenly stop working due to its overheat but after it’s cooldown, it’s work working as usual.

CMC

This week still have customer ask for tax invoice.

ESL and Prestige Gold make the unit price not too low.

ICS

A customer from Seacon come to make the PAL with us, when he tries the trial lens first time it’s fine but after taking off and try it again, he can’t use it and complain that the remote eye test is not good for eye test.

Customers complain that the refer friend so complicate.

CHY

After customer receipt the unsmooth coting lens he can’t use it then we claim the new one for him.

This week we found 2 cases of customer that can’t use refer friend, even they have points in the system.

This week less customer issue the Tax invoice.

CKK

Due to new joiner are training in BKK now so some say we have staff working in the shop only 3 persons.

Customers ask for E-Tax

This week ESL is hard to sale and OD plastic is salable.

TM3

Insurance company call to our shop and say that our tax invoice can’t claim the insurance due to it doesn’t have the price of lens.

This period customer quite hurry to get the glasses then we must be urgent for them.

Supervisors

Owndays

-Print out and inform shopping mall about shop closing time on summit day.

-Defective from human error must inform Supervisor.

-Defective file manager have to CC supervisor together when sent the file  to P’ Tor

-Prepare stock arrangement, manpower arrangement and document as accounting team request for counting stock year end.

-Keep PACE POP first until further notice.

Seven Days

-Promotion for new shop opening 7D Pop-Up@Seacon Square: Discount 500 for PC lens/ Discount 15%     for Sunglasses and Tuna Dunn.

- Withholding is required for receipts of all service charges

Trainers

OWNDAYS:

Sales Trainer

No feedback

Optician

Becarefull with the Urgent case. Try to not make the appointment lesser than 5 days. If not sure can contact optician first.

Seven Days

Sales Trainer

SM must check and fix standard appearance of new joiner. In case Trainer see NJ appearance not reach standard, it must be fixed immediately or take day off to change.

Take serious on SDC Sheet especially checker.

Try to clear yellow glasses case for changing new color.

Optician

Ess cannot make Urgent order on this period. Don’t accept urgent order from customer in case Ess lens.

Jajha will follow up stock lens from Apollo again

Annoucement

Next Meeting

21st February 2023 All Manager Meeting by zoom 11:00 am.

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Minutes Report  OWNDAYS (THAILAND) CO., LTD.

Date & time 21st February 2023(11:00am) Meeting called to order by Management In Attendance by Area

Managers, Trainers and Supervisors

Report

OWNDAYS:

Up to Date Total Budget: 45,338,500

Up to Date Total Monthly Sales: 52,000,080

Sales different: +6,661,580

SevenDays Optic:

Up to Date Total Budget: 4,784,000

Up to Date Total Monthly Sales: 4,718,747

Sales different: -65,253

CUD

- TranGEN8 is selling well.

- Customers' age group is getting low.

- Customer feedback about PAL lens after use for 2 and half years, coating peel off. Might be  because of using.

- After the government campaign running out, lesser customers.

CCM

- Contact lens selling well, many repeat customers. New customers can do eye health well. - Many types of lenses but not much for quantity.

- Customers do ask about buying a new clip on, it’s not convenient.

- Ceegame got improved, more helpful.

CWG

- Lesser customers after the government campaign, some ask for e-tax invoice. - 1 case complaining about lens replacement cost, it feels like double charge for a customer to do  lens replacement with a top up lens. Customers still bought with us, but doesn’t satisfy much. - Try to control loss lens cost.

TMP

- Foreigner customers still do not do registration, many customers bought sunglasses. - 1 case that customer always did the bridge broke. 2–3 years 1 time, back to buy new. Just  feedback to us.

- Customers on weekdays increase, weekends lesser.

- Sunglasses still selling well, need to increase more stock of sunglasses.

CRG

- Lesser customers after runout government campaign, sales drop little bit.

- MM glasses, bridge got spoiled. Do warranty to change new ones for customers. - Don’t forget to push up ESL lenses.

SPO

- Can sell Prestige Gold to customers, it’s a repeat customer from other areas. Up from Enhance  to Gold.

- Customer numbers increase, but cannot push up much for top up lenses.

- Tax invoice, some can claim at the company.

SCT

- After has no government campaign, it is hard to push the top up lens to the customers. - Charles & Keith renovation, made a lot of dust around that area.

- Sign at the shop, still can be put in front of the shop.

- First is a helpful person, Garn gets slow when a person stands behind. Let both of them be more confident.

CR2

- Feedback that cannot buy SNP slip-on by online.

- Same customer repeats to buy a lens replacement, and we're rejected many times because the  frame condition is not good.

- The Aldo shop seemed like it was moving out because the staff didn’t refill stock in the shop  anymore.

- Sab, seems like has not very energetic.

CRM

- Lost customers on weekdays, grab on weekends.

- Lesser unit price, customers come with a family. Buy a sunglasses for the whole family. - Shopping malls come to ask for promotions to advertise more.

- Grab local and other area customers with half and half.

FHI

- Customers call back to the shop for exchange product , shop front need to explain more  information to customer about term and condition.

- Air Forman glasses to big some model not fit for the case.

- New joiner can do on eyes test part during weekday that not busy time.

Page 2

MKR

- New Optical store open nearby which is Lux Optic.

- This week we have glasses to send out to customer more if compare with last week.  - We can grab customer from other province come to brought our glasses from Korat. - Niche metal frame is sellable item but stock in the shop lesser.

CPT

- Customer drop if compare with last week, mostly the majority of customer are Thai for this  week.

- Customer doesn’t like sunglasses white case due to the size very big, they will turn to the  shop.

- Male customer need sunglasses for male stye. And ask for PC kid more  - Maintenance for luxury brand come to our shop for fix and cleaning a lot in this week.

- Contact lens are sellable in Phuket since beginning of this month until now we already sold  45 boxes.

- Staff have to stand by in front of shop to take care the glasses to aware glasses lose.

CTW

- Customer lesser that last week especially on weekend.

- This week mostly are new customer do just single vision lens only.

- On weekday majority of customer are new and existing customer came to shopping. - 25% number that we can sell quite high.

- Chinese customer like to brough contact lens but some product no stock. - Customer asked for discount with bank.

- CCR NJ Back to Chiang Rai, need to follow up about detail, step dispensing that still not  follow step by step.

- CTW NJ need to focus more in detail.

GWB

- No Customer feedback in this week.

- Sales, customer number and unit price still good in third week.

- New joiner good to sell top up lens and can answer customer question.

- Need to arrange shift and manpower well due to have 2 new joiners in this period for  Gateway Bangsue.

CVL

- Customer lesser than last week. especially local customer that we can grab big bill from  them.

- Mostly this week we can grab just customer who pass by to our shop.

CLY

- Existing customer asking for discount incase that their point expire cannot use for discount. - Event in shopping mall will start northern food next week,

- Progressive prestige gold percentage very high to help push up sales for Salaya.

Page 3

CPK

- Customer number drop if compare with last week.

- Customer asked for progressive ultimate, staff already recommend shop that sell this  product.

- From January – Now we can see foreigner customer who live around there came to brough  our product.

- Remote eyes test still have problem with router need to fix with this part.

MGB

- Customers number decrease after end of tax claim.

- Prestige GOLD keep increasing that made the unit price higher.

- 25% promotions lesser than last week but the volume of it’s not bad.

- Sunglasses and Memory frame are lack of stock.

- Karn NJ able to do eye test with reasonable prescriptions but need to add more knowledge  on RX lens and Diameter, He worry himself on cashier process because he needs to do it  faster without stuck.

CEV

- SNAP clip-on feedback which is customers can’t buy separate clip-on even though online  also don’t have stock.

- Customers need to do FOP on Progressive lens but no need to came in the shop, cx keep  contact to the shop and CS. In the end came to the shop and requested Nook to serve her.

- Songkarn NJ – after 1st check list, he knows his weakness on duty. Keep pushing up more  on knowledge and cashier process more detail.

GSV

- Customers number remain but the 25% promotions increasing.

- SNAP/NICHE/Air ultem are sellable.

- Customers asking for clear contact lens and PAL COM with ESL.

- Customers came for maintenance sometimes it was lacking manpower.

DKM

- Tourist customers aren’t comforted to register on LINE applications because there are no  English on process.

- Less top up, it made the sales was drop.

- Customers purchased 50% without top up.

CR3

- Less of customers during last week.

- Grab a group of family purchased progressive lens.

- NC sunglasses defect the color isn’t balance and fade.

- SOzen NJ isn’t confident to do Progressive eye test.

Page 4

CRC

- Customers number decrease after the tax claim end.

- Mostly the customers are passing and purchasing sunglasses frame.

- Customers came for maintenance on weekend.

- Manpower still enough.

CYY

- No customers feedback but customers number drop.

- Clear sunglasses are sellable because changing the lay out to full shelf.

- Keep pushing the unit price.

CTR

- Customers mostly purchased only sunglasses.

- 50% of warranty are increase.

- Student customers keep remain.

FPR

- A customer bough single vison lens but comeback to use warranty 50% for progressive lens.  That time SM make sure with customer already, so customer want to use 50% for lens only  then the day lather she come back and want frame also and want to pass this warranty to  her family also.

- We spend time to explain the customer about refer friend quite a lot so it would be great if  we have POP that can show customer that would help us to support our customer.

- VS700 has connection problem.

- Edging can’t polish lens clear and smoot. We must claim the new one for customer

SBK

- We found that has one model is KM1140G-0S-2 Lot. 22K13 and Lot. 22E8.  - Some customers ask about promotion with credit card.

- POS is out of order.

- After transfer the system not cut in the system

SSQ

- Customer bough the glasses with us since 2019 then the glasses was break and want to find  the new frame, but it was broken and he want us to find the new one and we can’t fine it.

- A customer broke the glasses’ case and want to get the new one”

CMC

- A customer bough the glasses with us for 7 months ago and this month come back and buy  the same product with the last time but it’s not the same.

ICS

- Customer bring the brand name glasses to let us adjust for them. We must be careful before  do it.

Page 5

- Still have the foreigners but they can’t wait for RX lenses.

- Promotion for credit card with shopping mall does not attack that much.

CHY

- JU2028-3 break after customer bough only 10 days then they comeback to use warranty.  After making the new one, it’s broken again so customer prefer to check the model.

- Customers ask for contact lens 1-2 persons a day.

- Sunglasses is very salable for this period.

- Malaysia customer come with the family.

CKK

- A customer wants to use warranty but infect covid then can’t come to the shop, so we make  the extend for them not over 7 days.

- New joiner can support the shop. May quite active. Mo looks like technician in the shop.

TM3

- Color of Polarize sunglasses is uneven every pair and model.

- Last week less customer in the shopping mall even though has the event it doesn’t affect

MBP

- There is a tourist case that come to claim the power but our stock lens for claim is short.  Shop borrow lens from other branch to give this customer on next few days but the customer  seems not okay because they expect that they can receive glasses on the claim date.

- CS case about lens peel off will come to change lens within February.

- Sincere performance on sales still good but stuck a bit when do cashier.

- Pupae continue develop her performance. Dispensing process still not smooth.

RLB

- SU002 new piece that we pick for customer has many defects.

- Shopping mall still strict about staff entrance.

LBN

- Staff adjust glasses for customer and make the hinge part come off but this model always  has issue on this part.

- Many male customers don’t like purple glasses case.

- Customer recommend to use only phone no. to give point.

- Customer request to switch clip on with the color they want.

SQ1

- Recommended customer ask to collect point via phone no. because their familiar already  registered for membership and didn’t come together.

- Feedback about tax invoice. Is it possible to generate from old data in case repeater?

- Feedback on shape and design of FR new model is very good but customer still worry about  nose pad then customers don’t decide to buy.

- Customer that got yellow glasses case often ask to change color.

Page 6

- Front door switch hard to push again.

SCP

- Customers concern about nose pad of FR new model so they decide not to buy.  - Glasses case too small for some glasses.

- Lookmoo has good performance but still have to improve on personal look.

- Akin also has good performance. Some updated knowledge about keeping document must  be add on to him.

SYM

- Shop sell display glasses many pieces because no more stock at any branch that make  cases more difficult to close.

- Customer suggest our company to join e-tax invoice.

- Customer complain about lens stock management because they come back one more time  but we still don’t have lens to serve them.

ICS

- Customer ask staff to clean in side clear temporal tip (SP006) but shop didn’t accept the  case.

- Shop use the yellow glasses cases on weekend and RX cases but many customers ask to  change color

Supervisors

- Transfer in/out is not allowed during the inventory date, make sure that SM clear the transfer  in/out in the system before the inventory date to avoid the different stock.

- Minutes report tracking. Do print and let staff sign, to acknowledge everyone the same  information with other. Minute report will issue to PDF, can share to everyone

- Hit budget party are NOT allowed for the person who has no participants in the shop!

Trainers

OWNDAYS

Sale

- Updated glasses case for Prestige collection, change the whole set for this collection. - After doing a survey, uniform is not enough to give. Postpone until further notice.

Contact Lens

- Must indicated date of open for multipurpose solution, 3 months after the first day of opening.  Don’t forget to change new bottle after 3 months.

- Refill contact lens stock.

Optician

- Recheck (especially coating of the lens) when doing an order, the lens.