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Ok, now I'm going to end the chat. Let us know if you need any assistance in the future

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Always welcome!

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My biggest pleasure, you did a great job, Goran!

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I'm sorry you've encountered such an experience with using our platform, and thank you for sharing your emotions with me. Please be advised that since the auto-renewal for your Business Unlimited plan was still active, this caused the automatic charge. I’m afraid this condition won't let our billing system issue a refund, however, what we can do now is making sure the auto-renewal is disabled to avoid future charges

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Our system shows that you didn't cancel your Business Unlimited plan's renewal. If you don't want to use it, you can cancel it now and wait for the plan to expire

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I'm so sorry if this is frustrating! Kindly note that as you didn't cancel your plan 2 months ago, it renewed automatically, as it always happens to plans purchased from Wix. Premium Plans can be refunded within first 14 day, so now it's not possible to issue a refund for your plan renewal. Again, I'm really sorry for that and hope you understand the situation occurred

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I know how important it is to have your site active for clients to visit it and purchase your products, and I understand your frustration in this case. Tom, upon checking your domain settings, I see it's properly connected to Wix, that's why I'd like to ask you to get in touch with GoDaddy, and check the issue on their end

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Tom, I really want to help you and I'd feel the same way if I experienced this issue, but I don't see any issues on our end. You can simply contact GoDaddy as they're your domain registrar, ask what happened and why they cannot solve the issue

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Unfortunately, I cannot help you with https://admin.limefox.app/admin/login. This is out of my scope.

Probably, they are experiencing some technical issues, so contact GoDaddy

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Oh, I understand your concern. Will do my best to check what's happening to your live site, and hope your day'll become better

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Got it, let's check what can be done in this case. Can you please tell me more details about your issue first?

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I see you can't bring up your Wix sites, right?

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I understand it might be confusing, will do my best to check the issue further and share my findings, Rosie

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Yes, it's really confusing. But no worries, I'll try to solve it asap

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They expressed compassion in response to the user’s confusion, language gap, slow pace. When needed, they showed admiration of their success.

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They expressed compassion in response to the user’s confusion, language gap, slow pace. When needed, they showed admiration of their success.

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You noticed the expert's attempt to express empathy, but they didn't look & sound organic in that conversation.

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You noticed the expert's attempt to express empathy, but they didn't look & sound organic in that conversation.

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The expert's tone was too assertive / robotic / inert without empathetic phrases meant to support a concerned user.

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The expert's tone was too assertive / robotic / inert without empathetic phrases meant to support a concerned user.

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Rosie, as I've mentioned, I don't know, but let me check