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Orders on TikTok Shop can originate from various channels:

TikTok App: Customers place orders directly within the TikTok app.

Website Integration: If a business has integrated its website with TikTok Shop, orders placed there are automatically synced to TikTok's order management system.

API Integration: Orders from other platforms connected via APIs to TikTok Shop are also managed within the same system.

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Add the item you want to buy to the cart.

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Fill in your shipping address and add vouchers (optional), then place your order.

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Initial Status: New orders are marked as "New".

Confirmation Process: Sales or customer service representatives confirm orders by contacting customers, changing the order status to "Confirmed" or other relevant statuses like "Pending Confirmation" if the customer needs more time.

Stock Check: Orders are checked against inventory. If items are out of stock, customers are informed and can choose to wait, select alternative products, or cancel the order.

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Packing: Once confirmed, orders are moved to the "Packing" stage where warehouse staff pick items, pack them, and attach shipping labels.

Printing: Necessary documents such as invoices and shipping labels are printed during this stage.

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Classification: Orders are classified based on shipping carriers.

Handover: Packed orders are handed over to the respective shipping carriers with detailed handover documents.

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Step 5: Monitoring and Handling Complaints

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Step 5: Monitoring and Handling Complaints

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Delivery Tracking: Orders are tracked until delivered to customers.

Issue Resolution: Any issues like failed deliveries, customer complaints, or returns are managed through a dedicated complaint handling system.

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Carrier Selection: Based on order details, appropriate logistics partners are selected.

Shipping Preparation: Orders are prepared for shipment according to the carrier’s requirements.

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Dispatch: Orders are dispatched to the shipping carriers.

Tracking: Shipping status is updated in real-time and customers are provided tracking information.

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Customer Notification: Customers receive notifications about the delivery status.

Confirmation of Receipt: Upon successful delivery, customers confirm receipt, and the order status is updated to "Delivered".

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Return Process: In the case of returns, the process is initiated by the customer, and the logistics for return shipping are arranged.

Refunds/Exchanges: Upon receipt of returned items, refunds or exchanges are processed as per the company's policy.

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Delivery Time: Typically 1-3 business days within urban areas and 3-5 business days for suburban or rural areas.

Speed: Fast.

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Delivery Time: Typically 1-3 business days within urban areas and 3-5 business days for suburban or rural areas.

Speed: Average.

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Delivery Time: Typically 1-3 business days within urban areas and 3-5 business days for suburban or rural areas.

Speed: Fast.

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Delivery Time: Typically 1-3 business days within urban areas and 3-5 business days for suburban or rural areas.

Speed: Fast.

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Delivery Time: Typically 1-3 business days within urban areas and 3-5 business days for suburban or rural areas.

Speed: Average.

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Delivery Time: Typically 1-3 business days within urban areas and 3-5 business days for suburban or rural areas.

Speed: Fast.

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Delivery Time: Typically a few hours to 1 business day within urban areas.

Speed: Very fast.

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Delivery Time: Typically a few hours to 1 business day within urban areas.

Speed: Very fast.