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Salovey, P. & Mayer, J. (1990). Emotional intelligence. Baywood Publishing Co. 

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Salovey, P. & Mayer, J. (1990). Emotional intelligence. Baywood Publishing Co. 

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This article is great for understanding how emotionally intelligent individuals are assets to team. The article breaks down the key components of an emotional intelligent person and exemplifies how and when to use these skill sets.

This article will provide a lot of foundational and supportive research into conflict resolution, self-awareness, and self-recognition component of research.

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Henkel, T., Ade, A. M., & Schmid, C. (2025). The necessity for advancing supportive professional communication in the workplace. Business 7 Professional Communication Quarterly, 88(3), 473-488.  

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Henkel, T., Ade, A. M., & Schmid, C. (2025). The necessity for advancing supportive professional communication in the workplace. Business 7 Professional Communication Quarterly, 88(3), 473-488.  

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This article demonstrates the interpersonal relationship techniques needed to handle and communicate with a difficult boss/supervisor in a professional manner. Such techniques involve active listening, being approachable, and displaying empathy towards employees to increase productivity within the workplace and trust between colleagues/work relationships.

This topic connects to my research because it shows the importance of professional communication within the workplace, through communication skills, like active listening, empathy, and understanding.

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The Necessity for Advancing Supportive Professional Communication in the Workplace - Tom Henkel, Ann Marie Ade, Celeste Schmid, 2025

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Managers who are seen as approachable by their employees are the key drivers of building an excellent organizational workplace where supportive communication is…

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Jenkins, G. T., Shafer, M. S., & Janich, N. (2020). Critical issues in leadership development for peer support specialists. Community Mental Health Journal, 56(6), 1085-1094. 

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Jenkins, G. T., Shafer, M. S., & Janich, N. (2020). Critical issues in leadership development for peer support specialists. Community Mental Health Journal, 56(6), 1085-1094. 

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A study was conducted amongst six individuals who provide PSS (peer support specialists) in which data was collected over a two-hour window, seven different themes were identified: the push and pull of leadership, managing dual relationships, having difficult conversations, taking responsibility for others, taking responsibility for self-care, addressing stigma in the workplace, and spirituality.

This study will help consider a more hands-on approach into some of the issues of leader development, carefully considering the ability to have difficult conversations, managing dual relationships, and the push and pull of leadership.

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Critical Issues in Leadership Development for Peer Support Specialists - PubMed

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This paper is a qualitative analysis of perspectives on leadership development among working peer support specialists and highlights the challenges, needs and efficacy these individuals experience in their work settings. Six participants engaged in a 2 h semi-structured focus group. Participants wer …

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Clemmer, J. (2018). Five strategies for dealing with a difficult boss. Globe & Mail [Toronto, Canada], B10. 

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Clemmer, J. (2018). Five strategies for dealing with a difficult boss. Globe & Mail [Toronto, Canada], B10. 

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In this article by Clemmer (2018), the author discusses five main tactics for dealing with a difficult boss; Like strengthening your credibility and relationships, check timing and approach, don’t wait- initiate, speaking up, and fire a bully boss. Everyone has dealt with difficult bosses and this article agrees and advocates for those individuals in how to prevent being bullied by your boss.

This study can help the underlying causes of why interpersonal relationships an having effective communication are so important in the workplace. This article also instructs one how to become a better manager/supervisor/boss should the opportunity present itself.

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Five strategies for dealing with a difficult boss - Document - Gale In Context: Environmental Studies

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Larger documents may require additional load time.

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Arora, B. (2017). Importance of emotional intelligence in the workplace. International Journal of Engineering and Applied Sciences, 4(4), 257492.

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Arora, B. (2017). Importance of emotional intelligence in the workplace. International Journal of Engineering and Applied Sciences, 4(4), 257492.

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The definition of emotional intelligence within this article provides a base line application for workplace research.

The author Dr. Arora simplifies emotional intelligence to an understanding that many individuals will find understandable and comprehensible, this will allow me to better apply this study within my research.

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Saliu, S., & Asani, T. (2024). Emotional Intelligence in the Workplace and the Role of Managers. Vizione, 43, 297–317.

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Saliu, S., & Asani, T. (2024). Emotional Intelligence in the Workplace and the Role of Managers. Vizione, 43, 297–317.

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In the article by Saliu & Adani (2024), the authors explain the importance of managers, supervisors, and bosses having emotional intelligence, and in the benefits for the company's employees and organization.

This article can showcase how individuals who want to move up or be promoted must attain this important skillset in order to forge strong relationships and trusting bonds.

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Lima, D., Spahi, J., & Shala, V. (2022). The Management of Emotional Intelligence in The Workplace Impact on Improving Employee Performance. Quality - Access to Success, 23(188), 297–301. https://doi.org/10.47750/Qas/23.188.40

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Lima, D., Spahi, J., & Shala, V. (2022). The Management of Emotional Intelligence in The Workplace Impact on Improving Employee Performance. Quality - Access to Success, 23(188), 297–301. https://doi.org/10.47750/Qas/23.188.40

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Improving employee performance and production is one of the most important aspects to management, but how can one accomplish this without the emotional intelligence skillset?

This article explains why EI is important to an organizations employees and how to improve ones skill set.