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Are the services on Joy free of charge? 

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Are the services on Joy free of charge? 

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how is the info on services kept up to date? Are these commissioned/grant funded services, or do providers update themselves?

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initially called an app but the demo showed a website - which is it?

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Is this an add-on to existing services? How do you ensure it is accessible or that people who are not literate or tech literate can still access services

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And assuming you can get an appointment to see a GP…….

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And assuming you can get an appointment to see a GP…….

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How do you identify schemes to pilot or organisations to partner with? Do you publicise the availability of BCF funding?

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What are some of the main reasons for the small proportion of referrals that are rejected?

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how did you convince your ambulance provider to have access to the stack, and has it made a big difference to your referrals to UCR

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Outcome measures / monitoring risk scores

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Outcome measures / monitoring risk scores

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What are the main local outcome measures that are monitored to help spot any changes in risk levels to help prevent admissions?  E.g. Are frailty index scores monitored?  Falls indicators?

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demand across the day and impacts to 2hr response

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demand across the day and impacts to 2hr response

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do you have any way to manage high demand times of day and still maintain your ability to meet the 2hr response time?

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What customer, as in service user,  feedback do you receive?

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What customer, as in service user,  feedback do you receive?

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If you do, how has this helped shape/improve services?

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has it been easy to recruit to new posts?

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comment - looks like some great outcomes

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comment - looks like some great outcomes

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in terms of avoided admissions, callouts and conveyances - well done!

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100% conversion of pilots to BAU - where do they fund that from?

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100% conversion of pilots to BAU - where do they fund that from?

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There was no reference to data poverty - nor everyone can access the app or choose to use it

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BCF board was mentioned with tests against VFM and impact but how is this done and when is this done and how does this work?

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BCF board was mentioned with tests against VFM and impact but how is this done and when is this done and how does this work?

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How do you keep community resources up to date in the system.

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Was this built or a bought packaged? We would like to know a bit more about the development process

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the organisations that were part of it did they get funding to be part of it? What are the waiting times like for the referrals and services

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Was it built internally or procured externally.

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Joy app-did you consider other systems for example Elemental? There are other providers out there and we are interested if you looked at others

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who runs the platform/built it and maintains it - i.e. is it an external software company?

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Who commissioned/built it? What was the initial investment for it?

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Cost of joy

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How long did it take to get Joy implemented? Did you have preexisting directories to link with? Is it funded through BCF? M

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Could you identify the savings for local authority through the prevention services

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integrating social care team into the hub

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integrating social care team into the hub

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how do you manage to integrate social care into your rapid response hub, so that those issues can be picked up too?

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Is there an opportunity to join up services across boroughs to gain economies of scale and a consistent approach, particularly for people on borders of more than one authority?

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How do you measure admission avoidance? Is there a checklist / or measures to confirm whether a person would have been admitted? How do you ensure consistency of approach?