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Amazon.com: Design Thinking (Library Futures): 9780838917923: Clarke, Rachel Ivy: Books

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Creative Confidence
Make It
Learn from Failure
Empathy
Embrace Ambiguity
Optimism
Iterate, Iterate, Iterate

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Design Thinking For Libraries http://designthinkingforlibraries.com/workshops

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Workshops

Getting started: a 2 hour introduction to design thinking

One way to introduce the design thinking mindset and get started using design methods is to try out the Wallet Exercise. The exercise is developed at d.school

Get the handout here - and the facilitators guide here. You can find translations of the exercise here.

A one-day workshop: run it on your own

As part of the Design Thinking for Libraries Toolkit we developed " Design thinking in a day". You can use it to get your team started. Download copies and learn the basic steps in this guide!

Design thinking-workshops: get help to get your hands dirty

If you want to implement design thinking you might consider having a workshop to kickoff design thinking as an approach at your library. Aarhus Public Libraries and Chicago Public Libraries have hosted a number of workshops in Europe, South America, North America, China, Africa, Russia etc. We have collected a number of resources for you. If you want to learn more about how we can help you, you can reach out to us at: hello@designthinkingforlibraries.com
Design Thinking-workshops: how could it look?

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Workshops - Design Thinking for Libraries

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One way to introduce the design thinking mindset and get started using design methods is to try out the Wallet Exercise. The exercise is developed at d.school Get the handout here - and the facilitators guide here. You can find translations of the exercise here.

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If you're new to facilitating a workshop, give yourself a few hours to prepare. Co-facilitating a virtual workshop takes the same amount of prep time as an in-person workshop, and sometimes more.

In the slides, you'll find everything you need: from Zoom set up directions to facilitator's notes. We recommend going through each slide on your own before you facilitate with the group.

- Watch the videos

- Practice the activities

- Read though the question and answer slides

*This resource is specially designed for facilitators. If you're using this solo, then just know some of these steps may not apply to you, however you can still view all the materials in the slide deck at your own pace.
Assemble your team
Design work is meant to be collaborative, and this workshop is built for people to work together in pairs.

We suggest no more than 40 participants. It becomes incredibly difficult to manage at that number even if you are a Zoom facilitator pro. We've found the sweet spot to be 20 participants. Since the activities need partners to work, people can't come late or leave early, as it will negatively impact the learning experience. In the slide deck, you'll find text you can copy and paste into an email to invite your participants.

We suggest 3 facilitators run the workshop. 1 person leads the activities. The 2nd is on tech and makes sure Zoom is working. The 3rd can partner up with someone if you have an odd number.
Set up Zoom
The gray slides have specific tips, tricks and techniques to optimize your setup for virtual facilitation.

You'll find a few quick links to help you get the most out of Zoom so this all runs relatively smoothly.
The Kick-off
Remember, you don't need to be an expert to run this workshop-you just need to be what we call, "lead learners." It's your job to lead the experience but it is also designed to allow you to learn alongside everyone else if you so desire!

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d.school Starter Kit - Stanford d.school

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If you're new to facilitating a workshop, give yourself a few hours to prepare. Co-facilitating a virtual workshop takes the same amount of prep time as an in-person workshop, and sometimes more. In the slides, you'll find everything you need: from Zoom set up directions to facilitator's notes.

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More from the Design Thinking for Libraries YouTube: https://www.youtube.com/channel/UCZCHdmLnoeWZIg8DOzyGHeQ

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Ideo's Venn diagram is one of the founding pillars of design as we know it, and it's had a huge influence on my career.

I'm not alone. Along with the double diamond, it's at the forefront of every design thinking or human-centred design handbook. Junior designers get excited discovering it for the first time, and I've even had clients describe it to me as if I might not have heard of it.

It takes what we do as designers away from just "nice to have", to being really practical. And it's an easy sell for business - your product is going to be better because we look at not just what people want and need, but at what is technically feasible and economically viable for you. That's talking their language. You can't go wrong.

Except you can. For the last little while at Meld Studios, we've added in a fourth element - ethical. We wanted to ask ourselves "should we be doing this" at every stage in the process.

We think about this, and we ask our clients to think about this, at every stage of the journey.

This is better, but it's still not enough.

In light of what's happened recently with the global pandemic and the Black Lives Matter movement, we need to rethink the entire framing. Because things that have always been impossible - so not viable, or not feasible, or both - are overnight starting to happen. For example:

Could our entire organisation work from home?

2019 = We'd love to, but it's just not practical.

2020 = Well yes, we all do, all the time.

Could we not have a police force?

2019 = It's a far left wing fantasy.

2020 = We're working towards a police-free Minneapolis.

What's changed is not feasibility or viability. These things have always been technically possible, and could have been done in a way that didn't send anyone broke. What's changed is the appetite for them.

The rules about what's possible are set by the people in power. Yes, that's the people who are invested in the status quo. Who don't want anything to change.

I can't believe I ever thought that was a good thing to kow-tow to.

Basically what I've been doing my whole design career, is helping people and businesses make what they offer better, in a way that doesn't put them out too much.

Now that's not a bad thing in some ways - I have made things better for people. And that's our mission at Meld, to improve the everyday lives of people as they interact with the world around them.

I'm also conscious that I earn a living by working for those people and businesses, so I can't suddenly just start pushing the idealistic "right" thing to do, without caring what they have the technical ability for or whether they can afford it. I'd quickly stop getting work.

But I can't ignore that my adherence to the DVF model has helped prop up the patriarchal, racist, capitalist society we are a part of.

That needs to change. We need a new frame that encourages us to push harder and question more. To bring more idealism into our pragmatism. To focus more on the outcome we're aiming for, and to recognise the discriminatory nature of so many day-to-day things we surround ourselves with.

I don't know what that looks like yet. But here's some things I'm thinking about.
The Benefit / Effort matrix
Even if you don't use this particular matrix, I expect you're doing some kind of evaluation of how much benefit your concepts bring, versus how hard they will be to implement. This is where DVF hits the road - and there's lots of ways we could make it better.

How could we broaden the concept of "benefit" so it's not just what's defined by the project as valuable, but includes a perspective on bigger-picture impact?

Rather than just jump to quick wins, how could we focus on everything in the top half, and use our energy to explore making the major projects less effort?

Or, what could we use instead of this matrix?

Cynefin
I'm not quite sure that this fits in as a replacement to DVF, but Dave Snowden's model is absolutely relevant to how we approach problem solving. A lot of design work is dealt with as if it's complicated - maybe we need to be treating everything more like it's complex.

As an aside, in a blog from 2006 ( https://cognitive-edge.com/blog/culture-and-innovation/) he talks about the conditions for innovation that resonate strongly today:

1. Starvation of familiar resource, forcing you to find new approaches, doing things in a different way;

2. Pressure that forces you to engage in the problem;

3. Perspective Shift to allow different patterns and ideas to be brought into play.

Reframing a project
This is straying even further from a replacement for the DVF model, but if you're thinking about what we're trying to achieve beyond just the goal of the project, it's worth making those things front and centre from the start.

Now the project goal is usually defined before we come on board, but we can still influence how the project is run. One of the things we're trying at Meld is to have this conversation in the very early days:

How might we use our sphere of influence to improve quality of life for all people, and to regenerate our environment?

How might we ensure diversity of thought and inclusion in this process?

The earlier we have these conversations, the easier it makes it to include those factors when we come to prioritising concepts or next steps.
Where to next?
These are just a starting point. I'm open to suggestions, and I'm keen to try out some new ways of doing what we do.

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Designers, we need to talk about Desirable, Viable, Feasible

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Ideo's Venn diagram is one of the founding pillars of design as we know it, and it's had a huge influence on my career. I'm not alone. Along with the double diamond, it's at the forefront of every design thinking or human-centred design handbook.

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5 Steps of the Design Thinking Process: A Step-by-Step Guide (Medium) 

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5 Steps of the Design Thinking Process: A Step-by-Step Guide (Medium) 

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https://medium.com/voltage-control/a-step-by-step-guide-to-the-design-thinking-process-d0a95a28b9db

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Public Libraries in Denmark & Chicago created this toolkit to introduce a way of working that will help you understand the needs of your patrons and engage your communities like never before.

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"Through Design Thinking I have learned to pay attention to details, to review each situation from other perspectives and most importantly to use the focus group. By collaborating with people of different ages and from different domains, new extraordinary ideas have been generated!" - Loredana, Librarian, Romania

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"Through Design Thinking I have learned to pay attention to details, to review each situation from other perspectives and most importantly to use the focus group. By collaborating with people of different ages and from different domains, new extraordinary ideas have been generated!" - Loredana, Librarian, Romania

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Design Kit is IDEO.org's platform to learn human-centered design, a creative approach to solving the world's most difficult problems.

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Design Thinking Bootleg — Stanford d.school

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The Design Thinking Bootleg is a set of tools and methods that we keep in our back pockets, and now you can do the same.

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We've pulled together this collection to help you get started doing design work. Inside you'll find a NEW introductory online workshop, a library of FAQs about how design works, and a couple of handy tools.

Human-centered design offers useful and powerful tools, and it is not enough. A design practice needs to integrate various methods to be most effective. Here's a collection of readings, case studies, and tools to learn about the core methodologies of INTEGRATIVE DESIGN that you can begin to apply towards complex challenges in the social sector.

We love libraries as much as we love design (almost). That's what inspired these digital collections. They're built to help you go beyond the basics and dive deeper into the nuances of design.

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Tools for taking action. - Stanford d.school

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Resource Guides: Elements of UX: A Librarian’s Guide to User Experience Design: A Librarian’s Guide

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Resource Guides: Elements of UX: A Librarian’s Guide to User Experience Design: A Librarian’s Guide

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https://drive.google.com/drive/folders/18Tzsocy5A1aUQSOy6U5Cf1kSDt_1asQN

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https://bootcamp.uxdesign.cc/defining-your-problem-design-thinking-101-part-4-c10d22728f92

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UDEMY Design Thinking courses (inexpensive!)

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UDEMY Design Thinking courses (inexpensive!)

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Online Courses - Learn Anything, On Your Schedule | Udemy

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Udemy is an online learning and teaching marketplace with over 204,000 courses and 54 million students. Learn programming, marketing, data science and more.

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Empathy Mapping: A Guide to Getting Inside a User’s Head

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Empathy Mapping: A Guide to Getting Inside a User’s Head

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Empathy Mapping: A Guide to Getting Inside a User’s Head | UX Booth

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An empathy map is a simple, easy-to-digest visual that captures knowledge about a user’s behaviors and attitudes. It is a useful tool to helps teams better understand their users. Empathy mapping is a simple workshop activity that can be done with stakeholders, marketing and sales, product developme…

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Ask great questions https://www.toptal.com/designers/product-design/design-thinking-great-questions

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Rittel, H. W., & Webber, M. M. (1973). Dilemmas in a general theory of planning. Policy sciences, 4(2), 155-169 https://rdcu.be/cZP41

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The Small Libraries Create Smart Spaces project used placemaking and design-thinking strategies to support libraries through a process that transformed their existing spaces in cost-effective ways and reimagined their relationship with their communities.

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After opening up a world of possibilities with community discovery and ideation brainstorming, the Small Libraries Create Smart Spaces libraries were ready to move on to the next step in the design thinking process: prototyping. Creating a prototype is a great way to bring an idea out of your head a…

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The more ideas you come up with, the better chance you have to reach a truly brilliant solution. For many, brainstorming is the bread and butter of ideation. It's a great tool to help teams push past obvious solutions to get to breakthrough ideas. Across the thousands of brainstorms IDEO has run-both with internal teams and with clients-we follow seven important rules.

Set the stage for a successful brainstorming session-get your team together, follow these seven simple rules, and watch as the ideas flow (post them on your wall if it helps).
IDEO's Rules of Brainstorming
1. Defer Judgment

Creative spaces are judgment-free zones -they let ideas flow so people can build from each other's great ideas.
2. Encourage Wild Ideas
Embrace the most out-of-the-box notions. There's often not a whole lot of difference between outrageous and brilliant.
3. Build on the Ideas of Others
Try to use "and" instead of "but," it encourages positivity and inclusivity and leads to tons of ideas.
4. Stay Focused on the Topic
Try to keep the discussion on target. Divergence is good, but you still need to keep your eyes on the prize.
5. One Conversation at a Time
This can be difficult-especially with lots of creative people in a single room-but always think about the challenge topic and how to stay on track.
6. Be Visual
Use colored markers and Post-its. Stick your ideas on the wall so others can visualize them.
7. Go for Quantity
Crank your ideas out quickly. For any 60-minute session, you should try to generate 100 ideas.

Need more tips and practice?

"Ideation is about shared invention. Attaching a single person to a single idea hinders collaboration and greatness."
Brendan Boyle, IDEO Partner & Founder of IDEO Play Lab, Instructor of From Ideas to Action

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Making great ideas become an even greater reality. The more ideas you come up with, the better chance you have to reach a truly brilliant solution. For many, brainstorming is the bread and butter of ideation. It's a great tool to help teams push past obvious solutions to get to breakthrough ideas.

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Facilitate inclusive brainstorming sessions and get your team's creative juices flowing with Miro's brainstorming templates collection. Move projects forward!

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Stage 5 in the Design Thinking Process: Test

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Learn how to successfully use testing to learn more about your users, improve your prototype and even refine your problem statement.

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Design Kit is IDEO.org's platform to learn human-centered design, a creative approach to solving the world's most difficult problems.

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At last, a book that shows you how to build-design-a life you can thrive in, at any age or stage
Designers create worlds and solve problems using design thinking. Look around your office or home-at the tablet or smartphone you may be holding or the chair you are sitting in. Everything in our lives was designed by someone. And every design starts with a problem that a designer or team of designers seeks to solve.

In this book, Bill Burnett and Dave Evans show us how design thinking can help us create a life that is both meaningful and fulfilling, regardless of who or where we are, what we do or have done for a living, or how young or old we are. The same design thinking responsible for amazing technology, products, and spaces can be used to design and build your career and your life, a life of fulfillment and joy, constantly creative and productive, one that always holds the possibility of surprise.

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At last, a book that shows you how to build-design-a life you can thrive in, at any age or stage Designers create worlds and solve problems using design thinking. Look around your office or home-at the tablet or smartphone you may be holding or the chair you are sitting in.