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1 Ideate the questions a) alone b) together. Remind to keep questions open ended (the informant cannot just say yes or no, ask rather why, how..)To prepare for the interviews, we created open-ended questions both individually and as a team. These help us gather personal experiences, challenges, and ideas related to wellbeing. Since not all informants may be familiar with Päijät-Häme, we start with general questions and guide the conversation locally if relevant.

Individual Questions:

How do you currently take care of your health and wellbeing?

What kind of services or support do you use (e.g. gym, healthcare, mental wellbeing)?

Can you describe a time when your wellbeing was positively or negatively affected?

Team Questions (Päijät-Häme Focus):

Are you familiar with any health, sport, or wellbeing services in Päijät-Häme ?

What do you feel is missing in your local wellbeing services?

What could be improved in the wellbeing system of your area?

How could LAB University or local companies support people’s wellbeing better?

Would you be open to using new co-created services developed by students and local businesses?

2 Group the similar contents together and give themes to those themes. Organise the themes so that the discussion supports discussion and interview best

Theme

Example Questions

1.Daily Wellbeing Habits

How do you take care of your wellbeing? What services do you use?

2.Service Gaps & Challenges

What’s missing in your local wellbeing system? What are the obstacles?

3.Local Experience (Päijät-Häme)

Are you familiar with wellbeing services here? How effective are they?

4.Ideas & Innovation

What new ideas or improvements would you like to see?(in Päijät Häme if not familiar in general with health and well-being?)

Collaboration Potential

How can LAB and local companies support wellbeing in your community?

3 Assess the questions and background information, is some information missing?

To ensure we get enough context from informants, we also added basic background questions:

Where do you live or spend most of your time?

Are you familiar with Päijät-Häme or its services?

Do you regularly participate in any sport, health, or wellbeing activities?

We are also prepared to explain the project and region briefly if needed:

“Päijät-Häme is a region in Southern Finland that includes cities like Lahti. This interview supports a LAB project focused on improving wellbeing in this region through co-creation with students and small businesses.”

This approach allows us to include diverse perspectives—even from people new to the region—while staying connected to the project goals.

Interview Guide | Service Design Tools

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Get ready for user research by listing all the questions you want to ask.

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1 Choose the client, whose needs are recognized, notice what are the values of the client and what is the added vale of this service to the client?

2 Ideate quickly the content of advertisement, what do you want to bring up with it. What is the emotional hook and true content- what is meaningful to the client, new and better compared to previous services.

3 Choose the channels for advertisement, is it in newspaper, bus stop or in social media.

4 It is worth doing many drafts of test advertisement. It must be quickly understood, emotional and memorable. Note core content, concise facts and slogans- the client understands what is it about and why should the client use it. Visibility and originality: big enough, headline affecting the readers, emotional and informative picture and image caption.

5 Test the fake advertisement there, where you reach the target group. Ask them how do they understand the advertisement. What do they think about the advertisement? Would they like to know more about it?

#TiSDD Method: Service advertisement

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A free method from the #TiSDD book: Service advertisements are prototype advertisements that allow us to (re)focus on the core value proposition and test the desirability and perceived value of a new offering.

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Write, design, and frame the central idea of your challenge. This is the thing to be solved in this process.

The other information is also necessary and describes the functional environment of the challenge.

The main task is to close the fact that students and workplaces in Päijät-Häme are living in two different worlds and to be a bridge between them by creating a clear path for having students involved in local workplaces. One big challenge is that many students find it hard to discover career options that are aligned with their strengths and goals, while companies struggle to attract new talent. By creating a sustainable career framework, we aim to address this by designing an innovative and sustainable career framework.

Functional Environment of the Challenge:

Our solution works at the intersection of education, employment, and local industry development. This project builds an ecosystem where Päijät-Häme employers, students, and LAB University of Applied Sciences cooperate with each other to achieve joint benefits.

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1. Draw a map of stakeholders.

2. All the team members gather alone the most important persons, groups and organisations, that are connected to the development challenge.

3. Gather together the stakeholders, all the members put their stakeholders to the map.

4. The most important stakeholder is put into the middle of the map. Usually it is the client. Other stakeholders are around this.

5. Then you do the grouping of the stakeholders, doubles are removed.

#TiSDD Method: Contextual interview

#TiSDD Method: Non-participant observation

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A free method from the #TiSDD book: Interviews conducted with customers, employees, or any other relevant stakeholders in a situational context relevant to the research question; also known as contextual inquiry.

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Presentation of the development challenge

1. While listening the presentation of the challenge, do notes to post-it tickets. Think about different views and questions concerning to development challenge.

2. Put the post-it tickets of team members together

3. See all the notes together and discuss what do have to find out to better understand the challenge and users.

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1 All the ideas are visible and grouped/ organised to the themes

2 Remind your challenge that you are solving

3 Each member has 3 votes for the best idea, make voting visible at the platform

4 Count the votes and see the result

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Evaluating the ideas- what are the best ones

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Evaluating the ideas- what are the best ones

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DESCRIPTION: Describe shortly to canvas/platform written or illustrating? What, how?

ADVANTAGES: Why is this idea functional, useful, and meaningful?

RESOURCES: What resources does this idea require?

TO WHOM? For whom is this idea for? who is the one that gets added value of the idea?

WHAT ARE THEY SAYING ABOUT THE IDEA: Tell what is the client thinking about the idea

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1 Think together how to tell about the service experience of single user. Use the user persons created before in the process.

We are using user persoans 2.

2 Start by thinking who are the others involved, where does this story exist, what is the challenge to be solved and what are the contact points during the journey.

Challenge: Susanna has no centralized place to find student-friendly jobs. She often misses opportunities or applies to jobs that aren’t a good match.

Other characters involvement:

Friend who shares the app bridging the gap between job seeker and job providerer

Local café employer using the platform

Päijät-Häme job matching app assistant/chatbot

Story exists in:

Dorm room, university campus, app interface, local café

Contact points during the journey:

Job websites (initial frustration)

Conversation with friend

Smart matching feature of the app

Employer side of the app

Real-world interview

3 The contact ponts should present the persons, challenge to be solved, user using the new idea and end result after using the service.

Touchpoints with scenes:

1. Susanna searching jobs online, feeling overwhelmed

2. Friend recommends the Päijät-Häme Job Match app

3. Susanna builds a profile and uses the app

4. Employer finds her, invites her to interview

5. She gets the job and feels confident and financially secure

4 Draw the desktop walkthrough with pictures-like cartoon

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1 Make all the information visible at the online wall. There you can easily transfer idea notes- create themes of those.

2 See all the single ideas and ask if it has same theme than another.

3 Make groups of ideas so that all the ideas are in groups. Create 3-10 themes. Give name (headline) to themes

4 Now you have created a map of themes. Reflect together how does it help you forward.

#TiSDD Method: Idea portfolio

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A free method from the #TiSDD book: A more analytical selection method for a quick but quite reliable sorting of ideas or concepts.

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1 Create at least two different user persons

2 Go through the data already gathered and create the personas using the data. Connect creatively real persons to imaginary persons

3 Do the descriptions of personas Create whole name, picture, description (profession, family, personality, hobbies), what likes and dislikes, why is using such service?

4 Reflect are the personas respond to the understanding gathered with interviews- make corrections if needed

#TiSDD Method: Creating personas

User Scenarios | Service Design Tools

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A free method from the #TiSDD book: Creating a rich description of a specific fictional person as an archetype exemplifying a group of people, such as a group of customers, users, or employees.

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1. The documentation of the interviews in free format- you can for example take a picture of your notes

2. Organise the data gathered, everyone tells the information they have gathered. Use big area at campus wall/table or virtually to put all the data together. Make groups of the data and analyse the connections between the data. Create themes of the grouped data. The ideas during the analysis are gathered together and documented for the future work.

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You can make one card of each valid idea

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More instructions and an example: UX Storyboard Creation: A Complete Guide For Beginners

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Try to create calm atmosphere for discussion that is also called interview. Share the roles during it: interviewer, secretary, inspector etc. Document the interviews. It is good idea to do the interviews in pairs.

Make rough plan: how you catch the attention of the informant, how to start, how to end?

Build the main themes of interview and additional questions.

You have enough informants, when you don´t get new insights anymore.

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1 Remind the challenge, that you are solving

2 See the challenge and user persons at the same time

3 If possible you can also participate other people

4 All the participants have possibility to add notes (post-its) to the online board you are working at

5 Be open minded and encourage to all the wild ideas. Keep in mind that in this phase no evaluating of single ideas

6 The aim is that you together create 100 new ideas

7 There can be many rounds of ideating. One round can be for example 5 minutes. You can share ideas between the rounds, but don´t discuss in between the rounds. After this phase you have big amount of single ideas.

#TiSDD Method: Brainstorming

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A free method from the #TiSDD book: The most famous, quite familiar method for generating many ideas, fast.

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1. What are the objectives of the team?

The primary role is to attract more students to Päijät-Häme by giving them a platform where they have opportunities to get involved and have a seamless experience.

-Specific Goals for two weeks project

Create a structured career framework for freshers and students.

Identify opportunities and potential places for the involvement of students in local industries.

Get key information from the employers to help students understand the company needs and skills.

2. What are the competences the team members bring to the common work and how do those facilitate solving of the challenge? What kind of roles are needed? How can you share the responsibilities in the team? Document the roles of team members.

We have designated 5 roles among the team members and each roles with circulate among one another in the team.

The roles circulation will be updated throughout the project.

The roles with responsibilities are explained below:

Shaper-Ensures the momentum and drives through project consistency.

Coordinator-Ensuring the smooth communication and aligning all the components.

Resource Investigator-Collect information from various insights, research best practices and figure out best one.

Implementer-Execution of words and thoughts into action

Leader- Decision making with ensuring overall project progress and success

Common competence for problem solving will be done by team members by doing own part in the best possible way but collaborating closely to deal with challenges and problems.

3. What is he meaning of the team, what are you going to do and why?

We will create a career path framework for students and Päijät-Häme, to add value for the customers and the company and bridge the gap between students and career opportunities available in Päijät Häme.This will aid students for develop their career and attracts fresh talents in Päijät Häme.

In 2 weeks we plan to deliver, a basic plan for developing the platform and organized model of careeer path.

4. Values- what are the common and individual values in the team?

- COMMON

Care and Respect - Ensures positivity among members with good team dynamics ensuring efficieny work

- INDIVIDUAL

Creativity- Generates innovative approach for the path platform

Discipline- Ensure that we meet the deadlines and stay on track

Leadership and initiative- Encourages team member to fulfill the responsibility and perform well.

Expertise and skill-Quality work ensurement with informed decision making

5. Rules of the team- what are the common rules in team, how do you communicate and do the decisions? How do you plan, implement and assess your team work?

Regular group calls to keep everyone updated and informed. Ask for help when needed and take ownership of your task and meet the deadlines & time management.

Planning and Implementation

- Week 1: Brainstroming, research, idea discussion,framework design

- Week 2: Finalization of plan, preparing presentation about our work

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1. Find information from internet, magazines, articles. Find answers to the questions to clarify the development challenge and functional environment

2. The view of organization or company: Who offers the service? Who are clients? How the challenge has tried to be solved earlier? How about success, failures? What is the aim of the mandate? What is the problem of mandate, that you are solving? How do you measure the success of the solution? What kind of other parties are needed in solution? Is there limitations, budget, time pressure..?

Service providers:

1.LAB University of Applied Sciences (LAB)

2.LUT University (LUT)

3.Päijät-Häme Employment Services

4.Wellbeing Services County of Päijät-Häme

5.City of Lahti Youth Services

6.Hollola Municipality Employment Services

7.HAMK Career Services

8.Päijät-Häme Youth Leadership Program

Clients:

University students and recent graduates : Students who are looking for internship, mentorship and career advices. Recent national and international graduates trying to integrate with Finnish market.

Young job seekers

Young job seekers who are looking for job either its temporary, permanent, part-time or full time.

Local businesses in the region looking for qualified employee or interns.

Local residents looking for finding suitable careeropportunities

- Several initiatives have been taken in the past to solve the challenges, here a summary about it is mentioned below:

Partnership with LAB and LUT university providing internship programmes.

Organization of DunniDay and DunniExpo

Regional employment programmes like City of Lahti Youth Services and Well- being Services county og Päijät Häme

Digital platforms like Job Teaser implementation

- Sucesses

Higher employment rate-Many students and job seekersfound jobs and internships programmes. Also, handful of gradutes got opportunities to work with renowned companies

Growth in networking and connection

The events organized helped meet students with employers directly which facilitated the growth of networking and connection.

- Failures

Mismatch in alignment of job requirement and qualification

Limited outreach to internationals

Limited framework and funding which became time sensitive

- Mandate Aim and Challenges:

Aim: To create effective pathways for student employment in Päijät-Häme.​Päijät-Hämeen hyvinvointialue+3Climate KIC+3PUNE PULSE - Trusted-Connected-Targeted+3

Challenges: Aligning educational outcomes with local industry needs and ensuring students are aware of available opportunities.​Measuring Success:

1. Employment Rate – % of graduates employed within 6 months.

2. Placement Rates – Internships/jobs secured.

3. Feedback – Student & employer satisfaction.

4. Career Progression – Job promotions or role changes.

5. Skill Development – Improvement in employability skills.

6. Employer Relationships – New partnerships formed.

Other Parties Needed:

1. Educational Institutions – Career services.

2. Employers – Offer jobs and internships.

3. Government – Funding and resources.

4. Industry Associations – Networking and insights.

5. Alumni – Mentoring and job opportunities.

6. Technology Providers – Job portals and platforms.

Limitations:

1. Budget – Limited funding.

2. Time – Short job placement timelines.

3. Skill Mismatch – Gap between skills and job market.

4. Employer Engagement – Inconsistent participation.

5. Cultural/Language Barriers – Issues for international students.

3. The view of client What can be the problem of the client? Who are the possible other organizations offering the service, how about their success?

The competitors for our client are other websites like Duunitori and Kuntarekry which are both firmly established and largely used, Duunitori being the one that is used most

Kuntarekry is a national public sector job search service and recruitment service for municipal employers and wellbeing services counties.

Duunitori is a Finnish job board and recruiting media

We have to find a way to convince and demonstrate to the customer that we are the best best option for them to use within this competition which is firmly established already. The plan is to do it in a way where the process is as seamless as it possibly can and even fun if possible for the user to use by implementing some form of games or something along those lines in our application. One of the problems will potentially be a lack of knowledge on the customers end that our application exists, we must find a way to not have our application be invisible, but known to all, especially the people living in Päijät-Häme.

Conclude the findings

#TiSDD Method: Preparatory research

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A free method from the #TiSDD book: Your own preparation before you start your actual research or field work.

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1. Application

2. website

3. Application with a minigame

4. a website with a mini-game

Career Quest – A game where students complete tasks to explore different healthcare and social work roles.

5. Virtual Job Shadowing – Short interactive videos simulating a day in various jobs.

6. Skill Matcher – A fun quiz that suggests suitable jobs based on personality and skills.

7. Career Bingo – Players complete tasks (e.g., visiting a job fair) to win prizes.

8. Daily Job Challenge – A mini-game where students try different work scenarios.

9. Escape Room – Solve healthcare or social work-related puzzles to unlock job information.

10. Interactive Map – Shows workplaces, internships, and available jobs in the county.

11. Job Hunt Game – A pixel-art adventure where players "apply" and "interview" for jobs.

12. Internship Simulator – A fun role-playing game where students manage work tasks.

13. Trivia Game – Fun questions about healthcare and wellbeing careers.

14. Job Tycoon Game – A simulation where players run a wellbeing center.

15. Healthcare Heroes – A puzzle-based RPG where students take on work challenges.

16. Workplace Escape – Solve workplace problems to "escape" stressful situations.

17. Medical Maze – A 3D maze where players collect tools and learn about jobs.

18. Job Fit Puzzle – Arrange skills and interests to match different jobs.

19. Internship Builder – Players piece together the best internship experience.

20. Interactive Storytelling – Students make choices in a healthcare job scenario.

21. Guess the Profession – A game with hints about various jobs in the county.

Social Media & Engagement

21. TikTok Challenges – Fun workday vlogs or job-related trends.

22. Instagram Reels – Quick "Day in the Life" videos for different careers.

23. Job Meme Contest – Students create and share fun work-related memes.

24. Live Q&A with Employees – Interactive Instagram/Facebook Live sessions.

25. Snapchat Job Filters – AR filters where students try on work uniforms.

26. Hashtag Challenge – Students post about their dream job with a custom hashtag.

27. YouTube Web Series – Short episodes showcasing different professions.

28. Career Podcast – Casual talks with professionals about their experiences.

29. Discord Career Server – A chat platform for students to ask job-related questions.

30. LinkedIn Student Group – Networking for job seekers and employers.

Events & Competitions

31. Career Hunt – A scavenger hunt event in local schools with prizes.

32. Hackathon for Wellbeing – Students develop digital solutions for healthcare.

33. Job Speed Dating – Fast-paced job introduction event.

34. Escape Room at Career Fair – Solve puzzles to unlock job details.

35. Internship Challenge – Schools compete to place the most students in internships.

36. Medical Mystery Game – Solve a mystery related to healthcare jobs.

37. Best Job Pitch – Students create short videos about their ideal job.

38. Virtual Job Expo – A 3D online fair where students "walk around" and chat with employers.

39. Influencer Day – Local influencers experience and showcase different jobs.

40. Scholarship Raffle – Apply for jobs to enter a scholarship giveaway.

Mobile Features & Interactive Tools

41. Augmented Reality Job Try-Outs – See jobs in action through AR.

42. AI Career Advisor – Chatbot giving job suggestions.

43. Resume Builder Game – Fill in skills and experiences to create the best CV.

44. Gamified Job Applications – Earn badges for applying to multiple jobs.

45. Workplace VR Tours – Virtual tours of workplaces.

46. Personality Test for Jobs – Fun test with animated responses.

47. Interactive Salary Calculator – Shows how different jobs pay over time.

48. Job Board with Student Ratings – Reviews of internships and part-time jobs.

49. Health & Social Work Simulator – Simulates real-life

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51. Classroom Challenges – School-wide competitions on job knowledge.

52. Board Games About Careers – Distributed to schools for students to play.

53. Internship Lottery – Randomly assigned internships based on interests.

54. Mobile Career Kiosk – A digital career info stand in schools.

55. AI Mentor Bot in Schools – A chatbot that answers job-related questions.

56. School Job Debate – Debate on different careers and their impact.

57. Student Ambassadors – Train students to promote jobs to peers.

58. Sponsored School Projects – Students work on real business challenges.

59. Student-Takeover Days – Let students manage a hospital/social work for a day.

60. Volunteer-for-Career Program – Earn job recommendations through volunteering.

Community-Based Initiatives

61. Student Work Experience Vlogs – Feature real student workers.

62. Community Wellbeing Workshops – Introduce careers through hands-on activities.

63. Job Roleplay Events – Students act as professionals for a day.

64. Partnerships with Game Developers – Create a career-based game.

65. After-School Job Clubs – Meet professionals and get hands-on experience.

66. "Adopt a Student" Mentorship – Employees mentor students.

67. Crowdsourced Career Guide – Students contribute stories about their job experiences.

68. Youth-Led Career Podcast – Let students interview professionals.

69. Internship-for-Credit Programs – Count internships towards school credits.

70. Career Story Competition – Students write about their dream job journey.

Unique & Fun Concepts

71. Career Fortune Teller – An AI predicts your ideal job.

72. Digital Sticker Collection – Earn stickers for learning about careers.

73. Workplace Tamagotchi – A mini-game where you "care for" a workplace.

74. VR Job Simulator – Experience a job through a VR headset.

75. Emoji Job Guesser – Guess jobs based on emoji descriptions.

76. AI-Powered Job Coach – A chatbot that trains you for interviews.

77. Career Wheel of Fortune – Spin to learn fun job facts.

78. Random Internship Generator – Get a surprise career suggestion.

79. Music Playlist for Jobs – Songs that fit different job moods.

80. Job-Specific Escape Rooms – Themed challenges for different careers.

Long-Term Initiatives

81. Wellbeing Gamified App – Focuses on jobs, self-care, and career growth.

82. Career Day Snapchat Lenses – Try on uniforms digitally.

83. Mystery Job Box Subscription – Receive career-related items monthly.

84. VR Career Exploration Centers – Permanent spaces for students to explore careers.

85. AI-Powered Mock Interviews – Practice with a virtual coach.

86. Healthcare Comic Series – Fun illustrated stories about jobs.

87. Local Influencer Collaborations – Social media campaigns with young role models.

88. AI Resume Reviewer – Rates and improves student CVs.

89. Mobile Job Kiosks – Touchscreen career info booths in malls/schools.

90. Career Achievement Badges – Collect digital badges for milestones.

Bonus Ideas (Extra Creative)

91. Dream Job Visualizer – AI generates an image of your future job.

92. AI Avatar Career Guide – Virtual character mentors students.

93. School Leaderboards for Career Exploration – Gamify job searching.

94. Internship Speedrun Challenge – Compete to get the best internship fast.

95. Hologram Career Demos – 3D job presentations.

96. Mini-Podcast Series on Spotify – Short, engaging career talks.

97. Community Job Treasure Hunt – Find job clues in the city.

98. Live-Action Roleplay (LARP) Career Event – Students act out jobs.

99. AI Job Trend Predictor – See future in-demand careers.

100. Reverse Interview Challenge – Students interview employers.

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Make a copy of this Padlet board for your team and ensure all the team members have access and can modify. Share the board also for teacher coaches. Write the development challenge here without the company name.

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🟦 Box 1: Overwhelmed & Searching
Susanna browses multiple job sites and gets frustrated. The results are outdated or not suitable for students. She feels lost and tired of searching.

🟦 Box 2: App Discovery
Her friend recommends the Päijät-Häme Job Match app, made specifically for students and local employers. Susanna decides to give it a try.

🟦 Box 3: Smart Matching via the App
Susanna builds her profile, selects her skills and preferred working hours. The app suggests a café job nearby that fits her perfectly.

🟦Box 4: Success – Gets the Job
The employer invites her for an interview. Susanna gets hired and starts her job. She feels proud and ready to save for her summer plans.

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We didn't do the voting in the manner shown here on the Padlet, we as a collective decided after looking at our ideas that an app that was engaging was the best idea fro our team to work with.

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1. Shoharab Uddin Rabby-(Shaper)

2. Jasper Jyrkänkoski-(C0-ordinator)

3. Papia Islam Jui-(Resource Investigator)

4. Reetika Adhikari-(Implementer)

5. Tanvir Rezwan-(Leader)