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Connect with parents and find out the real reason behind why they withdraw? share with them other alternatives.

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opportunities to connect with them intentionally, sentiments/ real reason behind withdrawal.

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Keeping the upper primary champs from withdrawing.

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Give frequent calls to update parents on their champs’ progress 

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To be sensitive in putting message across. State the facts and not our personal feelings. 

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Getting parents to be opened to Allied Care 

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Prioritise clearer task delegation and weekly check-ins with my trainers to ensure workload is manageable and no one is stretched too thin. I’ll also speak with my team about which operational tasks can be streamlined or temporarily paused.

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Signs of burnout (fatigue, disengagement), bottlenecks in daily routines, and how responsive we are to new leads. I’ll also track if weekly check-ins help in boosting morale or identifying struggles earlier.

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Balancing incoming leads and operational demands while ensuring my team doesn’t burn out.

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Need to proactively engage with parents for possible recommendation.

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Pay more attention to interested parties.

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Better manpower allocation of duties to ensure everyone has their work split.

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Look out for signs of fatigue by my teachers and step in to help whenever possible . It is a team effort and not a one man show

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Teachers might feel drained out during the term and they would have to prepare more for holiday programmes and termly progress reports.

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Try out different medias and ways to reach out

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Ways to reach out not just through new parents but existing champs n parents

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Putting centre out to reach more parents

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I will work more closely with teachers and parents to personalise routines for our champs and give them a little more one-on-one time where possible.

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Smoother transitions, fewer meltdowns, and stronger engagement from the child.

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Supporting teachers with children who have additional needs while still managing the rest of the class smoothly.

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Collaboration with preschools both MindChamps and those nearby 

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Capture leads while they are still hot (within 12 hours)

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Getting leads and parents to do a centre tour

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I’ll follow up with parents who showed interest before by ensuring to be consistent and build bonds with them and also to get our current parents to help spread the word. 

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More genuine interest from leads and hopefully more sign-ups coming in!

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Getting more steady leads and turning them into actual sign-ups.

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Building relationships and understand the need of students or parents 

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Quote true examples, Be true about sharing actual experiences 

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Do not try to fight against other student care. Be clear of the differences and ask what they looking for and what they expect to see/outcome of their child 

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How to align clearly on the expectation about our programme with parents…  

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Advance notification to parents to get their holiday plans and to also secure the attendance of Champs for key events like the Student Led Conference

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Regular parents communication on such events like including a short note during our daily updates.

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Poor attendance of Champs due to holiday plans

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I will touch on parents who enquired with us previously, get our parents to share the word out, connect with surrounding preschools.

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Getting more leads and people to attend our Open House

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Constant check in on their well being ❤️

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How not to let teachers burn out during holiday.

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Send key reminders through multiple formats — like WhatsApp and a printed take-home note in the child's bag — and follow up with a short, friendly written message directly to the parent. 

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If targeted, does written reminders and use of multiple formats help improve response time and ensure parents stay better informed and connected.

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Some parents are hard to reach consistently, especially for important updates or feedback. They may read messages but not respond, or overlook announcements.

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I will focus on boosting engagement with our current Champs and their parents, ensuring they feel valued and satisfied with the care and learning environment we provide. I will also ask for their help in spreading positive word-of-mouth about our centre, rather than directly asking for referrals — so it feels more like a community effort than a sales pitch.

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1. Whether our Champs and parents express increased satisfaction and pride in being part of the centre. 2. Opportunities where parents naturally share about our centre with others (e.g. mentioning they told a friend) 3. That my tone stays genuine and relationship-based, not transactional — I’ll focus on asking for help, not pushing for referrals

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We are currently facing a shortage of leads, making it difficult to increase enrolment at our student care centre.

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I will proactively engage with parents through regular updates and personal check-ins, creating more opportunities to address issues early and build stronger relationships.

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I’ll pay closer attention to early signs of dissatisfaction—such as changes in attendance, less engagement, or parent hesitation—so that I can step in with support before a withdrawal decision is made.

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Building and maintaining parents’ trust, especially when concerns arise, can be difficult—particularly if communication breaks down or expectations are not aligned.

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To communicate effectively, I make sure to use simple language by speaking slowly and clearly, steering clear of any slang or jargon that might be difficult to translate. I rely on translation tools, like those from Google, to enhance understanding and make communication smoother. I also like to incorporate visual aids, such as images, diagrams, or videos, to convey my messages more effectively.

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I will pay attention to non-verbal cues, such as body language and tone of voice, as they play a crucial role in communication. It is also essential to observe signs of confusion and establish a feedback loop, allowing parents to ask questions and confirm their understanding. Consistency in messaging and monitoring engagement levels with parents is vital. I will focus on building trust and rapport, recognizing that this process takes time and that empathy is fundamental for enhancing collaboration between parents and our team. By implementing these strategies, I can foster an inclusive and supportive environment for lead parents, helping to bridge language gaps and strengthen community ties.

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Communicating with New Lead Parents with Language Barriers

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When sharing a picture or story of their child, followed by a message like: “If this moment made you smile, we’d be so grateful if you could share your experience as a review. It helps others find a place they can trust too.”

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To create better rapport and in-depth connection with parents. Looking how we can do better for the Champs overall.

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Many parents have shared positive feedback with us in person or over a message, expressing that they are very happy with their child’s experience at our centre. However, they remain reluctant to translate that feedback into a Google review, often citing being “too busy” or simply forgetting.

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Charm them with how our current champs are enjoying the lessons with AOL techniques + engaging lesson without rote learning.

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Look out for parent's reaction during the centre visit and share with them how we engage parent's thru the app and newsletter with photos.

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During centre visit, parents often ask if the programme is too academically driven and intense for P1

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Focusing on building strong connections with parents and regularly share ways they can support and follow up on their Champ’s learning at home.

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Observing parents’ responses and look out for follow-through at home, including feedback and updates shared by them.

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Helping parents understand that we cannot work magic alone. We need their partnership and support in their Champ’s learning journey.

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Connect with our current happy parents to ask for their help to share their stories

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Do not ask for "referrals" because it evokes negative emotions

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We have more leads for P1 2026 rather than current levels

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Reach out to existing parents to help us spread the word to their friends and invite them down for our AOL Workshop.

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Parent's takeaway from the workshop and focus with them on how the AOL will help their Champs in the learning.

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get parents to have a tour during times when the champs are in centre to see how the time are spent and balance between homework/enrichment and free play.

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What is the parents feedback after the tour, or request to know how it would benefit their child. 

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Parents think that academic hours are too long during MS

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Communicate with parents to ensure mutual understanding that the centre will do their best to support their child. Priority will go to our enrichment work, the champs school homework and their overall well-being. 

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Not to let parents feel that their kid is being short change. Trainers workload will also need to be monitored. 

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Parents request for outside enrichment homework to be properly done in our centre with their enrichment Ting Xie to be tested daily. 

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Whether it is effective, or what kind of help parents want.

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Parents pay a high price and expect us to produce the same quality as tuition centre.

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Try to reconnect with those who came for centre visits previously.

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Any feedback that current parents may have for us to improve.

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Numbers for the year stagnate after 1st quarter of the year. Sometimes we even have withdrawals. We don't see much mid-year enrolments.

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Align with parents on a schedule and amp up the parents' updates.

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To promote that the Champ's learning is a three-way approach. Including parents in the revision process and keeping them updated will aid in the Champ's progress at school, at home, and in MindSpace.

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Ensuring Champs from various schools complete their WA Revision.

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Invite them for a short weekend tour anchored around our Champion Mindset curriculum.

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Whether they follow up to request a second meeting or express surprise about our uniqueness.

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Many parents still ask if we are “just student care.