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UNDERSTAND SECTION - STEP 1: IDENTIFYING

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Undertaken with the 3 main categories of:
- Careers/Industries
- Trends
- Interests
Connection shown between each node displayed with arrows.

Provided potential topics to explore certain problems in.

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UNDERSTAND SECTION - STEP 1: IDENTIFYING

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Colour coded from least-most painful, with the 2 black boxes being considered for further investigation.

Provided 2 problems I actually experienced that I was intrigued in solving.

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UNDERSTAND SECTION - STEP 1: IDENTIFYING

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These tasks assisted in acquiring my problem-finding skills in different situations.

*Card #1 - Think of all the problems (big and small) that you see or experience at local sporting clubs.

**Card #2 - Think of all the problems (big and small) that young people in regional or remote towns have that city dwellers don't.

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UNDERSTAND SECTION - STEP 1: IDENTIFYING

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These tasks assisted in further developing my problem-finding skills in different situations.

*Card #1 - Think of all the problems (big and small) that teenagers experience that adults don't.

*Card #2 - Think of all the problems (big and small) that stop people from getting a pet.

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UNDERSTAND SECTION - STEP 2: VERIFICATION

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Provided verification of my problem, allowing the perpetuation of my investigation.

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UNDERSTAND SECTION - STEP 2: VERIFICATION

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Provides insight into my thinking throughout each part of the experiment board.

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UNDERSTAND SECTION - STEP 2: VERIFICATION

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Provides a detailed analysis of the insight into select customer's thoughts/experiences which assisted in building my understanding and foundation of my final problem.

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UNDERSTAND SECTION - STEP 2: VERIFICATION

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"Customers’ experience in-store whilst shopping is slow and of poor quality, causing customers to leave the store and not return"

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EXPLORE SECTION - STEP 5: SOLUTION GENERATION

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LINK TO VIDEO

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EXPLORE SECTION - STEP 5: SOLUTION GENERATION

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Before narrowing down and creating an exact prototype, ideas are brainstormed to confirm the general idea of an improved/modernised Self-Service Kiosk; its 'ease of access, adaptability & importation' are all brainstormed to understand its value in solving the defined problem, and what it would take for it to become a reality (in its most basic form).

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EXPLORE SECTION - STEP 5: SOLUTION GENERATION

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Idea generation tools like brainstorming allowed for confirmation of a modernised SS kiosk; its 'ease of access, adaptability & importation' are brainstormed to understand its value in solving the problem.

It will allow for adaptability through industries, provide different pricing alternatives, and promote ease-of-access, making it the best idea to generate the gains identified and overcome the pains highlighted. Features such as a product delivery bin and a kiosk app/account will also prove beneficial.

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EXPLORE SECTION - STEP 5: SOLUTION GENERATION

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EXPLORE SECTION - STEP 5: SOLUTION GENERATION