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context:

conflicts:

cause of the conflict:

how do you change the situation:

(you can simulate the conversation)

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Find words indicating the expression you use when you find there is misunderstanding, mention them by writing them out on the comment section below.

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Explaining a misunderstanding – 19 – English at Work helps you explain a mix-up

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The video is a humorous scene from the TV show "The Office" featuring Michael Scott, Jim Halpert, and Dwight Schrute. In this clip, Michael and Dwight are conducting a mock fire drill to test the office's emergency preparedness, leading to chaotic and comedic moments. Jim plays along with Michael's over-the-top scenarios, adding to the humor and highlighting the characters' unique dynamics. There is a misunderstanding in the scene. Please guess what is the misunderstanding. And then explain how they handle it. Give comments to other friend's answer if you find something interesting.

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The video "How to Avoid Cultural Misunderstandings" by Simpleshow highlights several communication issues that lead to misunderstandings:

1. Nonverbal Communication: Differences in body language, gestures, and eye contact can cause misinterpretations.

2. Language Barriers: Words or phrases may have different meanings in different cultures, leading to confusion.

3. Assumptions: Assuming that others share the same cultural norms and values can result in misunderstandings.

4. Context: High-context cultures rely on implicit communication, while low-context cultures rely on explicit communication, which can cause misalignment.

1. from the video, please mention any examples of communication issues that can lead to misunderstandings: (write the answer on comment section, don't forget to write your name)

2. Misunderstandings can strain friendships and family relations. Provide an example of a misinterpreted action or comment that led to conflict.

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simpleshow explains: How to Avoid Cultural Misunderstandings

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I think there's been a misunderstanding.

There's been a bit of a mix-up.

Let me explain what happened.

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"I think there's been a misunderstanding."

"There's been a bit of a mix-up."

"Let me explain what happened."

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1. I think there's been a misunderstanding

2. There is been a bit of a mix-up

3. Let me explain what happened

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"I think there's been a misunderstanding."

"There's been a bit of a mix-up."

"Let me explain what happened."

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"I think there's been a misunderstanding"

"There's been a bit of a mix-up"

"Let me explain what happened"

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-I think there's been a misunderstanding.

-There's been a bit of a mix-up.

-Let me explain what happened.

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- I think there's been a misunderstanding
- There's been a bit of a mix-up
- Let me explained what happened

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1. "I think there's been a misunderstanding."

2. "There's been a bit of mix-up."

3. "Let me explain what happened."

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# I think there's been a misunderstanding

# There's been a bit of mix-up

# Let me explain what happened

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1. I think there's been a misunderstanding.

2. There is been a bit of a mix-up.

3. Let me explain what happened

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1. I think there's been a misunderstanding.

2. There's been a bit of a mix up.

3. Let me explain what happened...

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-I think there's been a misunderstanding.

-There's been a bit of a mix-up.

-Let me explain what happened.

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1. I think there's been a misunderstanding.

2. There's been a bit of a mix-up.

3. Let me explain what happened.

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The first misunderstanding was when Dwight acted as the salesman and Jim acted as the customer (Bill Buttlicker), Dwight wanted to reconfirm the customers' name because the name of the customer sounds ridiculous, Michele and Jim took this as an act of rudeness. They handled it by reminding Dwight that it was rude to question someone's name and not letting Dwight to explained himself. The second one was when Jim asked Dwight to speak louder and louder to the point where Dwight yelled at Jim. Dwight again was misunderstood by Michael and Jim. They thought that Dwight was became inappropriate to customer when he only followed what the customer wanted. They handled the misunderstanding poorly. Dwight wasn't able to explained himself while Michael and Jim kept blaming him.

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1. I think there's been a misunderstanding.

2. There's been a bit of a mix-up.

3. Let me explain what happened.

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Ayyub Iskandar Zulkarnain (23020330079) 

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Ayyub Iskandar Zulkarnain (23020330079) 

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1. The issue is that the main character rejects the dinner invitation from the potential supplier, and it's considered rude in East Asia. Also when they communicate, when the potential supplier says "yes" that's mean they understood but the main character though when they say "yes" it's mean an agreement, then a misunderstanding occurred which became one of the factors in the failure of the agreement.

2. One of the most common things to misinterpret is when people say "we need to talk". A lot of people interpret this as a sign that something is wrong or that they are in trouble, leading to feelings of worry and anxiety. In reality, most people only just want to talk and nothing serious to worry about. The misunderstanding of the tone and meaning behind the message creates unnecessary tension and conflict.

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1. Cultural differences: different cultural styles of communication can lead to misunderstanding.

2. Miscommunication about a plan, and resulting the plan failing.

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I think the misunderstanding started from Jim that invents the ridiculous name "Bill Buttlicker" and creates exaggerated scenarios (a fake family emergency and pretending to be hard of hearing) to frustrate Dwight. Meanwhile Dwight, taking the role-play seriously, ends up yelling at the "client," which is inappropriate in a sales call, showing a misunderstanding of how to handle challenging customers effectively.

They handled it with Michael steps in to manage the situation by reprimanding Dwight for yelling and takes over the call. Jim, as Bill Buttlicker, states he will buy one million dollars worth of paper products but only if Dwight is fired, adding an exaggerated twist to the scenario. Michael tries to salvage the sale by thanking Mr. Buttlicker (Jim) for the large order, despite the unrealistic condition imposed.

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1. I think there's been a misunderstanding.

2. There's been a bit of a mix-up.

3. Let me explain what happened.

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"I think there's been a misunderstanding."

"There's been a bit of a mix-up."

"Let me explain what happened."

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1. a. Bringing a gift for each business associate, this is considered an act of bribery in China.

b. Marco very vocal and animated way of talking offends others.

c. Misinterpreting "yes" answers from potential suppliers who want to do business with him, as a "yes" from them only means they understand.

2. Using facial expressions that do not match what is said makes misunderstandings

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1. Misinterpreted the "yes" answer from the potential suppliers that he wanted to do businnes with, he thought they say "yes" in agreement but it became apparent that their "yes" simply meant that they understood and his very vocal and animated way of talking is seems to have offended and yet he did not really meant to
2. An example is when someone invites their best friend to their birthday party, but suddenly this friend cannot attend. Because of the lack of communication, a person can think that her best friend doesn't care about her again, even though what happened might be that her best friend was suddenly sick, had an important event or there was another urgent reason. Here the importance of establishing good communication.

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1. From the video, the misunderstanding is caused by cultural differences. Marco does not understand the existing culture, causing misunderstandings.

2. One of the things that often leads to misunderstandings is tone of voice. Someone who speaks in a loud tone will make people think that he is angry. Inappropriate tone of voice often leads to misunderstandings.

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I think this misunderstanding started when Jim and Dwight were role playing. Dwight is the salesman and Jim is the client. Jim makes up a very strange name "Bill Butllicker" that makes Dwight question whether it is really his client's name. However, Jim continued to make things worse by acting increasingly unreasonable, Jim even played the role as a old person that difficult to hear a voice from Dwight which forced Dwight as a salesman to raise his voice to his clients until Dwight screamed/yelled. Dwight fails to handle the unreasonable request appropriately. To address this, Michael steps in to resolve the situation by reprimanding Dwight for yelling and taking over the call. Jim "Bill Buttlicker", after hearing Michael's voice states that he will buy a million dollars worth of paper products, but only if Dwight is fired.

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The first misunderstanding that occurred was when Dwight (salesman) wanted to ask the full name of his client, Jim. However, because he felt strange with the name Jim gave, "Bill Buttlicker"  and Dwight tried to confirm by asking again but Jim and Michele thought that Dwight was rude and impolite.

The second misunderstanding is when Jim (Bill Buttlicker) tells Dwight to speak louder and louder and ends up yelling, Michele and Jim think that the act of yelling at the client is a mistake, impolite. Even though Dwight was only trying to obey his client's orders. They didn't try to understand Dwight's point of view and it ended up being a bad miscommunication.

They solve this problem by Michele taking over Dwight's phone and trying to speak softly to Jim (Bill Buttlicker) and Jim ends up wanting to buy one million dollars worth of paper products but on the condition that Dwight must be fired.

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I think the misunderstanding starts during a mock sales scenario between Jim and Dwight. Jim, posing as a customer, introduces himself with the peculiar moniker "Bill Butllicker," which Dwight, the salesman, finds dubious. As the interaction escalates, Jim adopts the persona of a hard-of-hearing elderly man, compelling Dwight to speak louder, culminating in Dwight shouting. This approach to the client's capricious demands was unsuccessful. Michael intervenes to defuse the tension, chastising Dwight for his outburst and assuming control of the conversation. In a twist, Jim, still in character as "Bill Buttlicker," declares his intent to purchase paper products worth a million dollars, but with the stipulation that Dwight be dismissed.

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1. Marco rejected to go out for a meal with his business partner. He thought that this would not be a problem but it's considered rude in China. Marco greets them the next day by giving a light slap on their shoulder but it's not appreciated. This is because eastern cultures greet by doing a simple bow. Also when he is 2 minutes late, people already twiddling their thumbs. This is indicating that his lateness is a problem even if it's just 2 minutes.

2. When a Non-Java person who only speaks basic Javanese (ngoko) to every person where this language is considered rude in Javanese culture. People might misunderstand he/she as an impolite person whereas he/she is indeed doesn't know about this rule in Javanese culture.

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The misunderstanding started when Dwight (salesman) asked Jim's name and was answered with Bill Butlicker (client), Dwight's response was like he couldn't believe the name. It continued when Mr. Butlicker received an emergency call from the family saying that Dwight was a very stupid person. Dwight shouted at Mr. Butlicker which was disrespectful to the client. They handle the misunderstanding by giving the phone to Michael and Mr. Butlicker would buy one million paper products on the condition of firing Dwight after this.

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The first misunderstanding is happened when Dwight asked the if client's name is his real name because his last name is kinda ridiculous (Bill Buttlicker). Dwight is being accused of disrespectful manner when all he did was just confirming the client's name.

The second misunderstanding is when Dwight screaming "BUTTLICKER! OUR PRICES HAVE NEVER BEEN LOWER!" and the client said that he was being aggressive. The truth is Dwight only tried to speak louder because the client ask him to do so.

They solve this misunderstanding by giving the phone to the manager, Michael Scott. Bill Buttlicker likes his voice and he's gonna buy one million dollars worth of paper. Michael and Dwight is happy to hear that but Bill would buy it only in one condition, that is when Dwight is fired.

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In the video, the misunderstanding starts when Dwight (salesman) tries to ask the client's name again but Jim, who plays the client, thinks it's rude. Whereas Dwight just wanted to make sure again. In addition, Jim asked Dwight to speak louder and this made Dwight yell. Michele and Jim thought that Dwight's action of obeying the client was wrong. The problem was solved by Michele taking over the phone and speaking politely to Jim. After that Jim said that he would buy one million dollars worth of paper products if Dwight was fired.

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The first misunderstanding started when Dwight (salesman) wanted to reconfirm the client's name "Bill Buttlicker" (Jim) because it sounded absurd, but Jim and Michele thought Dwight was disrespecting the client and acting rudeness.

The second is when Jim receives an emergency call from his family saying that Dwight is a stupid salesman, then Dwight asks what happened even though it is a personal matter. Followed by Jim acting like an old man with a hearing problem who then told Dwight to speak louder until several times that finally Dwight yelled at the client, which was inappropriate.

The solution to the misunderstanding was when Michele took over the call and spoke politely to the client (Jim). Then Jim wanted to buy a million dollars worth of paper products on the condition that Dwight be fired.

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The misunderstanding in this video started when Dwight asks Jim's name, he answers with a strange name and then Dwight asks back "really ? thats your real name?" Then Jim as a "client" felt offended because of that question. Dwight might think this is just a simulation but not with Jim. And they solve this problem by handing over the phone to Michelle and finally the client wants to buy their paper on the condition of firing Dwight as a bad salesman.

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I think the first misunderstanding was when Dwight asked Jim what his name was, and Jim said that his name was Bill Buttlicker, and Dwight responded by saying “really thats your real name?”. Bill Buttlicker (Jim) and Michael thought that was rude.

The second misunderstanding was when Bill Buttlicker (Jim) asked Dwight to speak louder and louder and then Dwight spoke by yelling at Bill. Michael thought that it was inappropriate, even though Dwight was only doing it because of Bill's orders.

They solve this misunderstanding by Michael taking the phone from Dwight and talking to Bill. Bill said that he would buy one million dollars worth of paper products. Michael and Dwight were happy about it, but then Bill said it was on the condition that Dwight was fired.

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The first misunderstanding happen when Jim introduced himself as Bill Buttlicker (a fictional client name), this prompted Dwight as a salesman to question the clients name, however the client Bill Buttlicker felt offended and think Dwight was being rude.

The second misunderstanding happen when Jim or Bill Buttlicker told Dwight to speak louder because he can't hear him, but this made Dwight to yell instead. And then Michael stopped him by telling Dwight yelling at a client is not a good thing to do even though he was only following what the client wanted.

The misunderstandings were solved when Michael takes over. Bill Buttlicker intends to buy one million dollars of their product only if Dwight is fired.

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1. "I think there's been a misunderstanding."

2. "There's been a bit of a mix-up."

3. "Let me explain what happened."

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Discuss with your friend to change the drama of misunderstanding in this drama to be solved by implementing the expression of finding the misunderstanding and then clear it up.

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Context: Murph's computer can't access the internet because he needs the admin password but he's already listed as the admin. So he consult to Ronna about it.

Conflicts: Murph feels irritated.

Cause of the conflict:

Murph doesn't like it when Ronna keeps interupting Murph by saying “yeah, sure, and okay” when Murph is talking.

Ronna thinks that Murph is inconsiderate towards the way he listen to him.

How do you change the situation: Ronna should listen to Murph until he finished talking before saying affirmative words.

1. Elsya Putri Firmasari (23020330064)

2. Amanda Septiara (23020330070)

3. Nanda Adhi Waskita (23020330073)

4. Muhammad Zidan Fahmi (23020330074)

5. Ferra Alamanda Sari (23020330078)

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Context :

After group discussion, Rekha was asked about something by her friend but she couldn't understand, even so Rekha continued to pretend that she understood what her friends said leading to even more misunderstanding among them.

Conflict :

Rekha couldn’t understand some word of what her friends said.

Cause of the conflict :

Rekha pretended that she understood what her friends were saying and didn’t want to admit that she didn’t understand some word what her friends were saying because she didn't want her pride to be hurt.

Solution:

We can change the situation by being honest from the very beginning of the conversation, we should prioritize avoiding misunderstanding over protecting our pride. We have to admit that we don't understand what our speaking partner said if we really don't understand it.

1. Rohmat Wibowo (23020330069)

2. Grace Abelizy Nivaro Gea (23020330063)

3. Sandita Kusuma Apsari (23020330062)

4. Riefda Azfa Harits (23020330076)

5. Nicko Dharma Febriansyah (23020330066)

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context:

The patient consults to the therapist who has dismissive attitude.

conflicts:

There are lots of misunderstandings and misjudgments occurred during the session.

cause of the conflict:

The lack of professionalism and empathy by the therapist. The therapist tend to be less empathetic and she justified all depressions are just the same, so she suggested things that most possibly irrelevant to the patient. Plus, the therapist’s attitude is really inappropriate to the point it is insulting the patient. Starting from lack of common experience, less focused, jumping to conclusion, etc.

solutions:

First of all, the therapist’s professionalism should be re-evaluated. The therapist must be more empathetic, be more focused by listening to the patient, and be more polite.

Second and lastly, the patient should stand for herself more. She needs more courage to correct the misunderstandings between her and the therapist.

Members :

Farrij Imam Hakiki (23020330067)

Henk Christiaan (23020330077)

Deswinta Dwie Untari (23020330071)

Vera Melanisa Devi (23020330068)

Ayyub Iskandar Zulkarnain (23020330079)

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Context: A husband and a wife was having a misunderstanding

Conflict: A misunderstanding of intention and message between a husband and his wife

Cause of the conflict: A husband tells his wife that he wanted to change the floor, but he stated his intention poorly, then the wife misunderstood it as a request from her husband to clean the floor.

How to change the situation: Generally, we should speak up if we feel like we misunderstand a direction.

The husband should state his intention clearly, meanwhile his wife should ask her husband clarity of what his intention is.

1. Ahmad Zidan Alfarraasy (23020330072)

2. Nadhif Fadhlurrahman (23020330075)

3. Rosiana Rahmawati (23020330061)

4. Rifqi Jelang Mahardika (23020330065)

5. Ratri Sunu Lestari (23020330080)