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Day 21

Reported for duty at 9:00 AM.

Assigned to update payment records from panel HQs that regularly collaborate with the clinic.

Accessed and edited the clinic’s Google Spreadsheet to input the latest payment data, including transaction dates, amounts received, and panel names.

Ensured that all entries were accurate and matched with the supporting documents provided.

Organized the spreadsheet neatly for easy tracking and future reference.

Equipment Used:

Laptop

Payment receipt files

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 5: Controlling, which focuses on financial monitoring and performance tracking.

Practiced the use of digital tools to manage financial records, ensuring accountability and transparency.

Understood the role of administrative control in maintaining good relationships with external partners (panel HQs).

Issues and Challenges:

Some payment dates were unclear in the source documents.

Solutions Taken:

Verified the correct dates by cross-checking with physical receipts and consulting staff for confirmation.

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Day 1

Activities:

Reported for duty at 8:30 AM, and the clinic began operations at 9:00 AM.

Started the day with an introduction session with all staff members as a new intern administrative assistant.

Given a brief tour of the clinic, including consultation rooms, treatment areas, and equipment used in daily operations.

Observed and learned basic knowledge about the clinic's operating system and how patient registration and records are managed.

Later in the day, assigned to assist in editing a short promotional video for the clinic’s social media.

Connection to UMK Studies:

Relates to the Wellness Course through exposure to real-life healthcare facility operations and patient service flow.

Increases understanding of the administrative role in supporting public wellness, in line with topics such as healthcare systems and wellness service delivery.

Issues and Challenges:

Initial unfamiliarity with the clinic’s system and digital content expectations.

Solutions Taken:

Listened attentively during the briefing and asked questions when unclear.

Reviewed previous content and consulted staff to ensure alignment with the clinic’s communication style.

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Here is I attached my official resume that I have sent to Klinik Safwa Padang Pak Amat

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COMPANY BACKGROUND ( KLINIK SAFWA PADANG PAK AMAT)

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COMPANY BACKGROUND ( KLINIK SAFWA PADANG PAK AMAT)

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Klinik Safwa Padang Pak Amat is a general medical clinic located in Kampung Padang Pak Amat, Pasir Puteh, Kelantan. It was officially established in early 2023 by Dr. Muhammad Ilham Hakimi bin Mohd Zaidi, who is also the principal founder and currently one of the key medical practitioners at the clinic. He is supported by two co-founders, Dr. Ahmad Mustaqim bin Zainudin and Dr. Tuan Sumaiyyah binti Tuan Ismail, both of whom bring professional medical expertise and contribute to the daily operations and consultation services.

The clinic operates from 9:00 a.m. to 5:00 p.m. weekday, offering a wide range of primary healthcare services including general outpatient treatment, wound care, minor surgeries, immunisation, antenatal care, IV drip infusions, health screening, and laser therapy using advanced high-frequency technology. The clinic is particularly known for its modern diagnostic tools and dedicated consultation for women’s health and family medicine.

Klinik Safwa aims to provide affordable, efficient, and high-quality healthcare to the surrounding community, particularly in semi-rural areas where access to comprehensive health services may be limited. With its strategic location and growing reputation, it has quickly gained the trust of local residents for both emergency and routine care.

For updates, health tips, and service information, the clinic actively engages with the public through its official Facebook page: Klinik Safwa Padang Pak Amat.

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SURAT PERMOHONAN PENEMPATAN LI 2025/2026

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Day 55

Reported for duty at 8:00 AM.

Managed the registration counter, welcomed patients, and assisted with the registration and queuing process.

Ensured all patient information was recorded accurately and provided guidance as needed.

Later, helped restock medications that were running low at the dispensing counter.

Retrieved the required medicines from the storage room and arranged them neatly on the dispensing rack according to the correct labels and categories for easy access.

Equipment Used:

Desktop computer (registration system)

Medication shelves and inventory

Stationery (labels, markers, forms)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, focusing on maintaining proper inventory flow and patient service coordination.

Practiced organizing medication stocks to ensure efficiency in service delivery.

Understood the importance of accurate patient data management and proper medication storage as part of clinic operations.

Issues and Challenges:

Some medicines were stored deep inside the storeroom and required extra time to locate.

Solutions Taken:

Checked the inventory list beforehand and reorganized the shelf for better accessibility and faster future restocking.

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Day 75

Reported for duty at 9:00 AM.

Continued preparing the duty roster for July, focusing on finalising remaining shift allocations for all staff.

Additionally, divided cleaning responsibilities fairly among staff members based on their assigned shifts, ensuring each individual had clear and manageable duties.

Ensured that both operational and cleanliness tasks were covered throughout the month.

Performed routine administrative tasks, including data entry, filing, and document organisation.

Equipment Used:

Laptop

Staff shift request notes

Stationery (calendar, notepad, highlighters)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 4: Organizing, focusing on workforce management and task distribution.

Applied planning and delegation skills in preparing shift schedules and cleanliness assignments.

Understood how task organisation promotes team efficiency and service consistency in wellness operations.

Issue and Challenge:

Needed to ensure cleaning duties were balanced without overburdening certain shifts.

Solution Taken:

Reviewed previous rosters and distributed tasks equitably, rotating responsibilities where necessary to maintain fairness.

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Day 76

Reported for duty at 9:00 AM.

Focused on learning about Klinik Safwa’s special initiative program — PEKA B40, which offers health benefits for eligible patients from the B40 income group.

Understood the step-by-step process of how PEKA B40 patients can make a claim, starting from registration to completion of both First Visit and Second Visit.

Observed how the same staff is responsible for handling the patient’s journey from beginning to end, ensuring smooth coordination and data accuracy.

Learned how to update and track the patient’s visit status in the system for proper documentation and claim submission.

Equipment Used:

Laptop

Patient record book

Stationery (pen, checklist form)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 5: Controlling, focusing on program execution, documentation, and process management.

Gained insight into managing wellness initiatives targeted at underserved communities.

Practiced structured workflow handling and ensured proper follow-up procedures for continuity of care.

Issue and Challenge:

The PEKA B40 process involved detailed steps and strict follow-up to avoid missing claim eligibility.

Solution Taken:

Took notes and shadowed experienced staff while updating actual patient records to ensure understanding and accuracy of the full process.

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Day 77

Reported for duty at 9:00 AM.

Performed routine administrative work, including checking files, organising documents, and updating clinic records.

Focused on following up with patients who had received treatment three days earlier, using the WhatsApp application as the main communication tool.

Sent polite messages to check on the patients’ recovery progress and asked if they had any ongoing symptoms or concerns.

Updated the doctor if any patient reported feeling unwell or showed symptoms that required medical attention or review.

Equipment Used:

Laptop

Patient follow-up list

Stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 5: Controlling, focusing on service follow-up, communication, and quality control.

Practiced client engagement and wellness monitoring after service delivery.

Understood the importance of post-treatment care in ensuring patient satisfaction and clinic credibility.

Issue and Challenge:

Some patients took time to respond or replied late to follow-up messages.

Solution Taken:

Allowed a reasonable response time and scheduled reminders to recheck with non-responding patients later in the day.

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Day 78

Reported for duty at 9:00 AM.

Carried out regular administrative tasks, including updating records, assisting at the front desk, and filing documents.

Focused on designing a poster to encourage patients to leave Google reviews and service feedback for Klinik Safwa.

Included a QR code, simple instructions, and positive visuals in the poster to make it more user-friendly and attractive.

After final approval, uploaded the poster to the clinic’s official social media page to reach a wider audience and boost online engagement.

Equipment Used:

Laptop

QR code generator

Stationery for drafts and notes

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 3: Planning, focusing on digital marketing, client communication, and service visibility.

Applied creativity and planning in promoting customer feedback initiatives.

Understood how patient reviews contribute to service quality assessment and online reputation in wellness operations.

Issue and Challenge:

Needed to ensure the poster was both informative and visually engaging.

Solution Taken:

Referred to past poster designs and consulted with staff for suggestions before finalising and posting.

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Day 79 (Final Day of Internship)

Reported for duty at 9:00 AM.

Managed the registration counter: welcomed patients, assigned queue numbers, and recorded registrations in the system.

Assisted in dispensing medications: printed labels, retrieved and packed medicines, and explained usage instructions to patients.

Prepared and submitted the sales report for the next day to the Klinik Safwa manager.

Gave a brief farewell message to staff members, expressing gratitude for the guidance and experience gained during the internship.

Apologised for any mistakes made throughout the internship.

Shook hands with all staff as a gesture of thanks and parting respect.

Equipment Used:

Laptop

Registration system

Drug label printer

Sales report spreadsheet

Stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 5: Controlling, focusing on communication, reporting, and service coordination.

Practiced end-of-task responsibility, professional etiquette, and interpersonal appreciation.

Understood the importance of closing a workplace attachment with proper documentation and courtesy.

Issue and Challenge:

Emotional moment while saying farewell after working closely with the staff for several weeks.

Solution Taken:

Maintained professionalism, expressed gratitude sincerely, and ended the internship on a respectful and positive note.

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Day 70

Reported for duty at 9:00 AM.

Performed regular administrative duties such as reviewing appointment records, organizing documents, and updating clinic files.

Focused on patient follow-up, specifically those who had received treatment three days prior at Klinik Safwa.

Used the WhatsApp application to politely check on patients’ health status and any post-treatment concerns.

Collected their feedback and updated the follow-up information to the doctor for further review and medical decisions, if necessary.

Ensured all communication was professional, clear, and documented properly for clinic records.

Equipment Used:

Laptop

Stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 5: Controlling, focusing on service continuity, customer engagement, and performance monitoring.

Practiced communication and relationship management with patients.

Understood the role of structured follow-up in enhancing service quality and patient trust in wellness operations.

Issues and Challenges:

Some patients were slow to respond or did not check WhatsApp messages promptly.

Solutions Taken:

Allowed reasonable response time, followed up politely when needed, and documented all replies to ensure updates were given to the doctor accurately.

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Day 71

Reported for duty at 9:00 AM.

Carried out regular administrative tasks, including document updates, file arrangements, and assisting with patient records.

Assigned to clean and organize the medication room to ensure a tidy and hygienic storage area.

Wiped down all surfaces, removed empty boxes and clutter, and arranged medicines neatly according to type, label, and expiry date.

Ensured the layout of the medication storage followed the clinic’s inventory system for easy access and restocking.

Equipment Used:

Laptop (for general admin tasks)

Cleaning supplies (cloths, disinfectant, bin bags)

Medicine racks and labels

Gloves and face mask

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, highlighting workspace arrangement, cleanliness, and inventory organization.

Practiced maintaining a clean and systematized work environment which supports efficient healthcare service delivery.

Understood the importance of cleanliness and proper storage in promoting wellness and operational readiness.

Issues and Challenges:

Some medication boxes were misplaced or not aligned with their labelled sections.

Solutions Taken:

Re-categorized and repositioned the medicines to match their designated labels and ensured the system was clear for future use by staff.

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Day 72

Reported for duty at 9:00 AM.

Performed routine administrative tasks, including managing documents, assisting with clinic operations, and reviewing patient records.

Assigned to handle financial documentation, specifically to extract all invoices and debit receipts for the months of March, April, and May from the archive files.

Carefully separated the documents by month to ensure they were organised and complete.

Prepared and arranged the monthly sets to be submitted to the clinic manager for further processing or financial reporting.

Equipment Used:

Laptop (for admin tasks)

Archive files (containing invoices and receipts)

Paper dividers and folders

Stationery (pen, highlighter, clips)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, involving document handling, record management, and reporting procedures.

Practiced efficient sorting and categorisation of financial records for operational review.

Understood the significance of accurate documentation in supporting accountability and administrative coordination.

Issues and Challenges:

Some receipts were not filed in the correct order.

Solutions Taken:

Rechecked and reorganised the documents to match the correct month before handing them over to the clinic manager.

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Day 73

Reported for duty at 9:00 AM.

Carried out routine administrative duties, including updating records, organising documents, and assisting with day-to-day clinic tasks.

Focused on financial documentation, specifically pasting debit payment receipts onto A4 paper according to their transaction dates.

Made photocopies of each completed receipt page to ensure proper backup and documentation.

Filed both original and copied versions into the designated arch file for Klinik Safwa’s financial records.

Equipment Used:

Laptop (for general admin tasks)

A4 paper, glue, stapler

Photocopy machine

Archive file

Debit payment receipts

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, focusing on systematic record-keeping and financial documentation.

Practiced attention to detail in maintaining clear, accurate, and traceable clinic financial records.

Strengthened understanding of proper filing procedures to support wellness service operations.

Issue and Challenge:

Some receipts were small and required careful handling.

Solution Taken:

Grouped smaller receipts together neatly and ensured they were clearly visible on the A4 sheet before making photocopies.

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Day 74

Reported for duty at 9:00 AM.

Performed regular administrative tasks, including file management, data updates, and assisting with front desk responsibilities.

Focused on preparing the duty roster for July, based on shift requests submitted by staff.

Reviewed all staff availability, preferences, and clinic needs to ensure fair and balanced shift allocation.

Finalised the monthly duty schedule using a spreadsheet and saved it for internal circulation and printing.

Equipment Used:

Laptop

Staff shift request forms

Stationery (notes, calendar references)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 4: Organizing, focusing on workforce scheduling and task coordination.

Applied planning skills to manage human resources and ensure service continuity.

Understood how effective rostering supports staff satisfaction and operational efficiency in wellness settings.

Issues and Challenges:

Some shift requests overlapped or conflicted with clinic operational needs.

Solutions Taken:

Communicated with the staff involved to adjust timing and ensure all critical hours were covered fairly.

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Day 65

Reported for duty at 9:00 AM.

Performed regular administrative tasks, including updating records, organizing files, and managing clinic documentation.

Assisted in preparing required documents for SOCSO (PERKESO) application on behalf of JomPhysio.

Collected relevant information, verified supporting documents, and ensured all required forms were filled accurately.

Drafted and replied to official emails as a representative for JomPhysio to communicate with external parties professionally and promptly.

Equipment Used:

Laptop

Printer & scanner

SOCSO-related forms and supporting documents

Stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 5: Controlling, especially in handling administrative coordination and formal correspondence.

Gained experience in document preparation for government-related applications.

Practiced professional communication and organizational procedures relevant to wellness service management.

Issues and Challenges:

Ensured all required supporting documents for PERKESO were complete and correct.

Solutions Taken:

Cross-checked document requirements with online guidelines and consulted with supervisors before submission.

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Day 66

Reported for duty at 9:00 AM.

Completed routine administrative tasks such as updating records, organizing files, and checking patient documentation.

Assisted the clinic manager in preparing the required documents for a MARA application.

Helped collect, arrange, and verify all relevant documents based on the MARA submission checklist.

Ensured that three copies were made for each document as required.

Compiled and organised the sets of documents systematically for easy reference and submission.

Equipment Used:

Laptop

Photocopy machine & scanner

Document files and folders

Stationery (stapler, paper clips, labels)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 4: Organizing, focusing on administrative planning, document preparation, and task coordination.

Practiced accurate document handling and organisational discipline in preparing official applications.

Understood how proper documentation contributes to smooth administrative processes in wellness service settings.

Issues and Challenges:

Some documents needed reprinting due to incomplete information.

Solutions Taken:

Double-checked every document for accuracy before making additional copies and consulted with the clinic manager for final verification.

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Day 67

Reported for duty at 9:00 AM.

Performed routine administrative tasks, including organizing files, checking appointment lists, and assisting with patient records.

Focused on updating Klinik Safwa’s daily sales report, which involved recording income from various payment methods such as cash, debit/credit card, QR pay, and e-wallets.

Ensured that all entries were accurate and matched with the receipts collected for the day.

Updated the report using a spreadsheet and categorized transactions based on services rendered.

Equipment Used:

Laptop

Daily sales log (Google Spreadsheet or Excel)

Receipts and payment slips

Calculator

Stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 5: Controlling and Chapter 4: Organizing, emphasizing financial monitoring and accurate reporting.

Practiced financial tracking and organization of income data in a wellness service environment.

Understood how daily sales reporting supports transparency, budgeting, and performance evaluation.

Issues and Challenges:

Some payment slips had unclear details or were misplaced.

Solutions Taken:

Cross-verified data with backup records and consulted the front desk staff to clarify any missing or unclear transactions.

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Day 68

Reported for duty at 9:00 AM.

Performed usual administrative duties such as organizing files, handling documents, and assisting with daily clinic operations.

Received new stock of medications and helped to unbox and sort the medicines according to type and label.

Updated the Klinik Safwa WhatsApp group to inform staff about the arrival of the new stock.

Counted and verified the quantity of each medication, then recorded the updated stock data in the inventory system on the laptop.

Carefully stored the medications in the storeroom, ensuring proper arrangement by category and accessibility.

Equipment Used:

Laptop

Medicine delivery list

Storage shelves and labels

Stationery (marker, pen, labels)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, focusing on inventory management and internal communication.

Applied systematic organization in stock handling and storage.

Practiced internal coordination through digital communication platforms to ensure team awareness of resources.

Issues and Challenges:

Needed to ensure medicine names and quantities were recorded accurately in both digital and physical formats.

Solutions Taken:

Double-checked every entry against the invoice and physical stock before updating the inventory and notifying the team.

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Day 69

Reported for duty at 9:00 AM.

Carried out routine administrative tasks such as organising documents, updating patient records, and checking appointment schedules.

Focused on handling financial documentation, specifically pasting debit payment receipts on A4 paper according to their transaction dates.

Made photocopies of each completed sheet to serve as backup documentation.

Filed both the original and copied receipts into the appropriate arch file for Klinik Safwa’s financial records.

Equipment Used:

Laptop

A4 paper and debit receipts

Photocopy machine

Arch file and stationery (glue, stapler, pen)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 5: Controlling and Chapter 4: Organizing, focusing on structured documentation and financial tracking.

Practiced proper filing methods and record-keeping, which are essential in wellness service operations.

Reinforced the importance of maintaining clear, organized financial records for auditing and accountability.

Issues and Challenges:

Some receipts were faded and required extra care to paste and copy clearly.

Solutions Taken:

Arranged receipts carefully and adjusted photocopier settings to ensure legibility of all backup copies.

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Eid al-Adha Public Holiday

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Day 61

Reported for duty at 9:00 AM.

Managed the registration counter, assisted patients with check-ins, verified personal details, and issued queue numbers.

Also handled medication dispensing — searched for prescribed medicines, printed drug labels, packed medications, and explained dosages clearly to each patient.

Politely requested patients who had completed their treatment to leave a Google review for Klinik Safwa as part of the clinic’s service feedback initiative.

Guided patients on how to scan the QR code and write a short review using their phones.

Equipment Used:

Desktop computer

Drug label printer

Medication rack and packing tools

QR code for Google review

Stationery (queue slips, pens, bags)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 5: Controlling, focusing on patient communication, service quality, and feedback collection.

Strengthened communication and service delivery skills, especially in encouraging client engagement.

Learned how service reviews contribute to performance evaluation and continuous improvement in wellness-based operations.

Issues and Challenges:

Some patients were unsure how to give a Google review.

Solutions Taken:

Provided step-by-step guidance and offered assistance with scanning the QR code and accessing the review page.

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Day 62

Reported for duty at 9:00 AM.

Performed routine administrative tasks, including organizing documents, updating patient records, and arranging files in the appropriate sections.

Assigned to design a promotional poster for Klinik Safwa’s latest blood test package in collaboration with Innoquest Diagnostics.

Included key information in the poster such as types of tests offered, price, benefits, and contact details.

Ensured the poster was clear, visually appealing, and suitable for posting on the clinic’s social media platform and notice board.

Equipment Used:

Laptop.

Information sheet from Innoquest

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 6: Leading, focusing on marketing strategy and promotional content development.

Applied planning and design skills to support clinic service outreach.

Understood how effective communication through visual media contributes to public awareness and service engagement.

Issues and Challenges:

Needed to ensure all medical package details were accurate before publishing.

Solutions Taken:

Cross-checked the package details with Innoquest’s official documentation and confirmed accuracy with the clinic supervisor before finalizing the poster.

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Day 63

Reported for duty at 9:00 AM.

Focused on updating the clinic’s Google review engagement as part of the day’s task.

While managing the medication dispensing counter, politely requested patients to leave a Google review for Klinik Safwa after collecting their medication.

Explained the importance of reviews in improving clinic services and shared the QR code for easy access.

Set a daily target of 5 reviews for the morning shift and 5 reviews for the evening shift, aiming for a total of 10 reviews per day.

Monitored progress throughout the day and reminded staff to encourage patients kindly and respectfully.

Equipment Used:

Desktop computer

QR code printout (Google review link)

Stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 5: Controlling, focusing on performance measurement and client engagement.

Practiced leadership and communication in encouraging customer feedback.

Understood how reviews serve as a tool for service evaluation and quality assurance in wellness operations.

Issues and Challenges:

Some patients were hesitant or unsure how to write a review.

Solutions Taken:

Provided simple instructions and offered assistance with scanning and navigating the review process using their mobile devices.

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Day 64

Reported for duty at 9:00 AM.

Participated in the clinic’s monthly gotong-royong (group cleaning activity) to maintain a clean and comfortable environment for patients and staff.

Worked together with the team to sweep, mop, and wipe down surfaces in all areas of the clinic including the waiting area, consultation rooms, storeroom, and outdoor spaces.

Cleaned and organized equipment areas, medicine racks, and registration counter, ensuring everything was tidy and presentable.

Promoted teamwork and cooperation during the activity to complete all cleaning tasks efficiently.

Equipment Used:

Broom, mop, cleaning cloths

Disinfectant and cleaning solutions

Trash bags and gloves

Organizing tools (boxes, labels)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 6: Leading, emphasizing the importance of workplace organization, cleanliness, and team coordination.

Practiced team collaboration and time management in completing shared responsibilities.

Understood how a clean, organized environment contributes to service quality and customer satisfaction in wellness operations.

Issues and Challenges:

Some cleaning areas required extra effort due to accumulated dust or clutter.

Solutions Taken:

Divided cleaning tasks among team members and used appropriate tools to clean efficiently and safely.

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Day 45

Reported for duty at 9:00 AM.

Performed routine administrative tasks including document filing, data entry, and checking appointment logs.

Learned about the various panels (corporate and government organizations) affiliated with Klinik Safwa, such as PMCare, AIA, Red Alert, and others.

Studied the procedures for registering patients who use panel services, including identifying panel eligibility and verifying documents.

Observed staff members handle panel patient registrations and practiced assisting in the process.

Equipment Used:

Laptop

Panel patient list

Stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 2: Management Functions in Clinical Settings and Chapter 4: Organizing, focusing on understanding workflow and patient service systems.

Gained insight into organizational partnerships and how they influence healthcare service delivery.

Applied knowledge of administrative structure and service coordination in real-world settings.

Issues and Challenges:

Some panel processes were different depending on the provider and required specific steps.

Solutions Taken:

Took detailed notes and asked clinic staff for clarification to ensure accurate registration procedures were followed.

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Day 26

Reported for duty at 9:00 AM.

Started the day by printing several images of the clinic's equipment as requested by the staff for documentation purposes.

Also printed various documents, including forms and patient-related files needed for daily operations.

Continued with routine administrative tasks such as organizing files, updating records, and checking clinic documentation.

Ensured all printed materials were sorted and filed appropriately.

Equipment Used:

Laptop

Printer

Clinic equipment image files

Stationery (folders, paper, stapler)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, which focus on managing documentation and maintaining operational efficiency.

Applied administrative and documentation skills in preparing and managing printed materials.

Reinforced the importance of organized physical records in supporting clinic workflow.

Issues and Challenges:

Some image files were in the wrong format and could not print correctly.

Solutions Taken:

Converted the files to the correct format before printing and double-checked quality before filing.

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PENILAIAN PRESTASI PELAJAR (NUR FARAH IZZATI BINTI MOKHTAR)

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Day 50

Reported for duty at 9:00 AM.

Carried out regular administrative work including organizing documents, updating records, and maintaining patient files.

Learned the correct procedure to register patients under the AIA panel.

Understood that patients must first log in to their AIA account using the AIA app or website to verify their eligibility.

Once verified, proceeded to register them under the AIA panel in the clinic’s system following proper steps.

Observed how to match the patient’s AIA profile with clinic records to ensure accurate billing.

Equipment Used:

Laptop

Phone (for AIA app demonstration)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, particularly in service coordination and managing third-party administrative procedures.

Developed organizational understanding of how partnerships with external service providers (like AIA) are managed.

Strengthened skills in handling structured registration systems and ensuring service eligibility.

Issues and Challenges:

Some patients were unfamiliar with how to log in to their AIA account.

Solutions Taken:

Assisted patients step-by-step with logging in, and ensured details matched clinic records before proceeding with registration.

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Day 40

Reported for duty at 9:00 AM.

Carried out regular administrative tasks including updating documents, organizing files, and checking clinic records.

Later in the day, helped tidy up the medication storage room and arranged newly arrived medicine stock.

Organized the medicines based on type, usage, and expiry dates.

Took the opportunity to learn and identify the names and functions of various medications with guidance from clinic staff, especially those commonly used for fever, flu, pain, and wounds.

Equipment Used:

Laptop

Medicine boxes and inventory list

Shelving units in the storeroom

Gloves and face mask

Notebook (for learning purposes)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which focuses on the efficient arrangement of resources.

Also connected to Chapter 2: Management Functions in Clinical Settings, where understanding materials and their usage supports effective service delivery.

Improved knowledge in stock management while enhancing understanding of clinic operations and patient care tools.

Issues and Challenges:

Some medicine names were difficult to remember at first.

Solutions Taken:

Wrote down the names and functions in a notebook for revision and referred to staff for clarification when needed.

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Day 35

Reported for duty at 9:00 AM.

Assigned to follow up with patients who had previously received treatment and were scheduled for follow-up after 3 days.

Contacted each patient through WhatsApp or phone call to check on their recovery progress and any side effects or concerns.

Recorded the feedback and health status updates, then prepared a report to inform the attending doctor of each patient’s condition.

Additionally, created a poster highlighting positive patient feedback for display in the clinic, aimed at promoting trust and transparency.

Equipment Used:

Laptop and clinic smartphone

Patient treatment records

Printer

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 5: Controlling, which involve communication, follow-up, and monitoring outcomes.

Practiced leadership in handling client communication and service evaluation.

Understood the role of follow-up and feedback in maintaining service quality and continuous improvement.

Issues and Challenges:

Some patients did not respond promptly to follow-up messages or calls.

Solutions Taken:

Reattempted contact at different times and ensured all attempts were logged clearly in the report to the doctor.

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Day 31

Reported for duty at 9:00 AM.

Carried out regular administrative tasks such as organizing documents, checking schedules, and updating records.

Later, updated the clinic staff's off-day and leave applications using Google Spreadsheet.

Inserted new leave entries and ensured that dates, staff names, and types of leave were correctly recorded.

Cross-checked with previous records to avoid any scheduling conflicts or overlapping leave.

Equipment Used:

Laptop

Clinic leave application forms

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, which involve managing staff scheduling and maintaining up-to-date records.

Applied administrative planning and coordination skills to ensure effective staff management.

Reinforced the importance of digital record-keeping for transparency and operational readiness.

Issues and Challenges:

Some staff leave applications had missing or unclear information.

Solutions Taken:

Contacted the relevant staff to clarify details before updating the spreadsheet to ensure accuracy.

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Day 16

Reported for duty at 9:00 AM.

Assigned to manage the registration counter for the day.

Welcomed patients upon arrival and registered their details in the clinic’s system.

Prepared and provided queue numbers to ensure orderly patient flow.

Assisted patients by guiding them through the registration process and answering basic inquiries.

Equipment Used:

Desktop computer

Registration forms/system

Queue number slips

Stationery (pen, marker)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading, which focuses on interpersonal communication and customer handling.

Practiced leadership through front-desk coordination and managing patient interactions.

Reinforced the importance of efficient service delivery and time management in an organizational setting.

Issues and Challenges:

Faced slight congestion during peak hours.

Solutions Taken:

Handled registrations quickly and calmly while coordinating with clinical staff to maintain smooth patient flow.

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Off-day because of preparation for Eid celebration for tomorrow

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Day 6

Reported for duty at 9:00 AM.

Reviewed and updated invoice and expense files from previous months.

Organized all documents in chronological order for better reference and tracking.

Made photocopies of the finalized invoices and expenses for filing and backup.

Filed both original and copy versions into the appropriate folders.

Equipment Used:

Office desktop computer

Photocopy machine

Invoice and expense file folders

Stationery (paper, pens, markers)

Filing cabinet

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which focuses on the systematic arrangement of resources and tasks.

Applied administrative and record management skills to ensure organized financial documentation.

Reinforced the importance of structured filing systems for efficient operations and internal control.

Issues and Challenges:

Some documents were not arranged properly, causing minor delays.

Solutions Taken:

Rearranged the documents correctly and labelled the folders clearly for easier future access.

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Day 2

Activities:

Reported for duty at 9:00 AM.

Assigned to design a promotional poster for Jom Physio, a physiotherapy centre that collaborates with the clinic.

Used Canva to create a simple and informative poster highlighting the services provided.

Shared the draft with the clinic’s media coordinator for feedback and made minor adjustments to the layout and wording.

Connection to UMK Studies:

Relates to the Wellness Course through health awareness efforts and inter-agency collaboration in promoting community rehabilitation services.

Applies knowledge in health communication and visual presentation to encourage public engagement in physiotherapy and overall well-being.

Issues and Challenges:

Limited branding material and information provided about Jom Physio services and identity.

Solutions Taken:

Communicated directly with the staff in charge to gather necessary information and logo assets before finalizing the design.

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NUR FARAH IZZATI BINTI MOKHTAR (H21A2398)

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Day 17

Reported for duty at 9:00 AM.

Tasked with cleaning and organizing the clinic’s medication room.

Unboxed newly arrived medicine stock and arranged them according to type, usage, and expiry date.

Placed medications neatly on shelves based on existing storage structure to ensure easy access and identification.

Ensured the room was clean, well-ventilated, and all stock was properly stored.

Equipment Used:

Cutter/scissors (for unboxing)

Storage shelves

Medicine boxes and containers

Gloves and face mask

Cleaning tools (broom, disinfectant)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which highlights systematic arrangement of physical resources.

Practiced stock management and spatial organization within the workplace.

Understood the importance of maintaining order and hygiene for operational efficiency and safety.

Issues and Challenges:

Limited shelf space due to bulk stock arrival.

Solutions Taken:

Rearranged existing stock to optimize space and placed excess items in labelled backup storage.

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Day 56

Reported for duty at 9:00 AM.

Managed the registration counter, assisted patients with check-in, updated personal records, and issued queue numbers.

Maintained a friendly and professional attitude to ensure a smooth registration experience for all patients.

Later, handled financial documentation by pasting debit receipts for both Klinik Safwa and JomPhysio onto A4 paper, sorted according to date.

Made photocopies of each arranged page to create backup copies for each day’s receipts.

Filed both the originals and photocopies in their respective financial arch files.

Equipment Used:

Desktop computer (registration system)

Debit receipts from Klinik Safwa & JomPhysio

A4 paper, glue, stapler

Photocopy machine

Filing folders

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, focusing on service coordination and financial documentation.

Applied record-keeping and organizational skills in handling sensitive financial information.

Understood the importance of accurate documentation for operational transparency and accountability.

Issues and Challenges:

Needed to manage front desk duties and documentation tasks simultaneously.

Solutions Taken:

Prioritized patient service during busy periods and completed documentation during quiet hours to ensure both tasks were handled efficiently.

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Day 51

Reported for duty at 9:00 AM.

Completed regular administrative tasks including organizing documents, updating patient records, and assisting with filing.

Assigned to help with the recruitment process for Klinik Safwa.

Searched for suitable resumes that match the job vacancies currently open, which included positions for Medical Assistant, Clinic Assistant, and Physiotherapist.

Reviewed qualifications, experience, and relevant skills from each applicant to shortlist candidates for further consideration.

Organised selected resumes for supervisor review.

Equipment Used:

Laptop

Printed resumes

Stationery (highlighter, paper clips, folders)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 4: Organizing, specifically in human resource planning and staff selection.

Applied skills in evaluating candidate suitability and supporting structured recruitment.

Understood the importance of manpower planning in maintaining operational effectiveness.

Issues and Challenges:

Some resumes did not include complete qualifications or relevant experience.

Solutions Taken:

Filtered applications carefully and flagged incomplete ones for follow-up or clarification with the applicants.

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Day 46

Reported for duty at 9:00 AM.

Observed and learned how to properly apply manual physiotherapy techniques under staff supervision.

Practiced basic physical movements such as stretching and joint mobilisation used for muscle relief and rehabilitation.

Introduced to the SIS (Super Inductive System) machine, a physiotherapy device used to stimulate muscles and reduce pain through electromagnetic waves.

Learned the connection between the machine’s function and human anatomy, including how it targets muscles, nerves, and joints for therapeutic purposes.

Equipment Used:

SIS (Super Inductive System) machine

Physiotherapy bed and tools

Anatomy reference charts and diagrams

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 2: Management Functions in Clinical Settings, focusing on understanding clinical services and treatment processes.

Gained exposure to healthcare equipment management and its relevance to human physiology and patient recovery.

Understood the importance of staff knowledge and proper resource use in service delivery.

Issues and Challenges:

Initial difficulty understanding how the SIS machine affects specific muscle groups.

Solutions Taken:

Asked for staff guidance and referred to anatomy charts to visualise the targeted areas during treatment.

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Day 41

Reported for duty at 9:00 AM.

Began the day with regular administrative tasks such as updating records, checking schedules, and organizing documents.

Handled monthly utility bills including water, electricity, and other service receipts.

Filed the original receipts according to their respective categories and months.

Made photocopies of each bill and stored them in backup folders for financial record-keeping.

Equipment Used:

Laptop

Utility bill receipts

Photocopy machine

Filing folders

Stationery (pen, marker, stapler)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 5: Controlling, which involves financial monitoring and systematic record maintenance.

Practiced accuracy in administrative documentation and financial file organization.

Understood the importance of maintaining utility and operational records for audit and internal control purposes.

Issues and Challenges:

Some receipts were printed on faded paper and difficult to read

Solutions Taken:

Carefully photocopied and highlighted important details before filing to ensure clarity and future reference.

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Day 36

Reported for duty at 9:00 AM.

Completed routine administrative tasks such as organizing documents, updating records, and maintaining office files.

Later, accessed and updated the clinic’s official Facebook page.

Reviewed existing posts and made necessary edits for accuracy and clarity.

Added new information where needed, including operating hours, available services, and doctor schedules to ensure the page remained informative and up to date.

Equipment Used:

Laptop

Clinic information materials

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 3: Planning, focusing on public communication and organizational image.

Practiced digital content management and social media communication.

Understood the importance of clear and consistent public information in building client trust and service awareness.

Issues and Challenges:

Some older posts had outdated information that could confuse patients.

Solutions Taken:

Edited or removed outdated content and ensured that all current information was clear and accurate.

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Day 32

Reported for duty at 9:00 AM.

Performed routine administrative tasks, including organizing documents, updating records, and assisting with daily office duties.

Later, updated the monthly staff duty roster using Google Spreadsheet.

Entered staff names, assigned working shifts, and ensured the schedule was balanced and aligned with off-days and leave applications.

Double-checked the roster to avoid overlapping shifts or understaffed days.

Equipment Used:

Laptop

Previous staff rosters

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 4: Organizing, focusing on work scheduling and resource allocation.

Applied planning skills in workforce management and shift coordination.

Understood the importance of fair and clear scheduling to ensure smooth clinic operations.

Issues and Challenges:

Faced difficulty aligning some staff schedules due to overlapping requests.

Solutions Taken:

Reviewed past rosters and consulted with the supervisor to finalize an efficient and fair duty schedule.

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Day 27

Reported for duty at 9:00 AM.

Tasked with updating various clinic documents stored in multiple arch files.

Reviewed and inserted new documents into the appropriate files, including:

1. Peka B40 patient data file

2. Consumable item record file

3. Panel payment file

4. Consent procedure file

5. Clinic invoice file

6. And several other administrative folders

Ensured each document was arranged in chronological order and labelled properly for easy referencing.

Equipment Used:

Arch files

New clinic documents (printed)

Laptop (for checking document references)

Stationery (label stickers, marker, stapler)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which emphasizes proper classification and arrangement of documents.

Practiced systematic document management and record updating.

Understood the role of documentation in administrative control and operational efficiency.

Issues and Challenges:

Some documents were misplaced in the wrong files.

Solutions Taken:

Reorganized and refiled the misplaced documents into the correct arch files based on their categories and dates.

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Day 22

Reported for duty at 9:00 AM.

Assigned to manage the clinic’s social media content for the day.

Used a laptop to upload a Facebook post featuring a poster of the doctors currently on duty at the clinic.

Ensured that the information on the poster was accurate, including names, schedules, and contact details.

Wrote a short, clear caption to accompany the poster to engage with the public and provide useful updates.

Equipment Used:

Laptop

Poster image file

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading, which includes aspects of communication and public engagement.

Gained exposure to basic digital marketing and information dissemination through social media platforms.

Applied communication strategies to enhance the clinic’s visibility and strengthen client relations.

Issues and Challenges:

Encountered a slow internet connection during the upload process.

Solutions Taken:

Waited patiently, refreshed the connection, and ensured the post was successfully uploaded without error.

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Eid al-Fitr Public Holiday

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Day 7

Reported for duty at 9:00 AM.

Sorted debit receipts according to their respective months.

Pasted the receipts neatly onto A4 papers for documentation.
Made photocopies of the completed pages for backup purposes.

Filed both the original and copy versions into monthly folders for proper record-keeping.

Equipment Used:

Office desktop computer

Photocopy machine

A4 papers and glue

Filing folders

Stationery (pen, marker)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which involves the systematic arrangement of work and resources.

Applied practical skills in organizing financial documents and maintaining accurate records.

Reinforced understanding of administrative tasks in operational settings.

Issues and Challenges:

Some receipts were slightly faded and hard to read.

Solutions Taken:

Made clearer photocopies and labelled them properly to ensure readability and avoid confusion.

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Day 3

Activities:

Reported for duty at 9:00 AM.

Tasked to learn about the Super Inductive System (SIS) machine offered in a promotional package by Jom Physio, the clinic’s physiotherapy partner.

Read through the brochure and consulted with staff to understand the function, benefits, and treatment purpose of the SIS machine.

Assigned to design a poster to promote the SIS package, highlighting key points such as therapy use, target conditions, and promotional pricing.

Connection to UMK Studies:

Relates to the Wellness Course through learning about therapeutic technology that supports physical rehabilitation and wellness care.

Applies principles of health education and visual communication to promote physiotherapy services to the public effectively.

Issues and Challenges:

Limited understanding of technical terms and treatment functions related to the SIS machine.

Solutions Taken:

Clarified information with Jom Physio staff and referred to verified online resources to ensure accuracy before creating the promotional material.

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INDUSTRIAL TRAINING PRESENTATION

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INDUSTRIAL TRAINING (HPT40108) - KLINIK SAFWA PADANG PAK AMAT

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Day 57

Reported for duty in the evening shift.

Took responsibility for the registration counter, registering patients who arrived for night consultations.

Collected necessary details, entered patient information into the system, and provided each patient with a queue number.

Also handled the dispensing of medications — located the prescribed drugs, printed out drug labels, packed the medications neatly, and explained the correct usage and dosage to the patients.

Maintained a friendly and calm atmosphere during the night shift to ensure smooth patient flow.

Equipment Used:

Desktop computer and registration system

Drug label printer

Medication shelves and packing materials

Queue number slips

Stationery (pen, markers, plastic bags)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 6: Leading, focusing on patient management and communication during service operations.

Demonstrated multitasking, coordination, and leadership in handling both registration and medication responsibilities.

Strengthened understanding of service flow and front-line operations in a wellness-based healthcare setting.

Issues and Challenges:

Occasionally had to manage multiple patients arriving at the same time.

Solutions Taken:

Prioritized patients based on arrival time, stayed calm, and handled the tasks in order to maintain efficiency and professionalism.

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Day 52

Reported for duty at 9:00 AM.

Carried out regular administrative duties such as updating documents, organizing files, and assisting staff with clinic paperwork.

Learned how to input newly arrived medicine stock into the clinic’s inventory system.

Recorded details such as medicine name, quantity received, unit price, and total stock balance.

Understood how inventory tracking helps monitor usage, avoid shortages, and maintain cost control.

Ensured all entries were accurate and matched the physical stock received.

Equipment Used:

Laptop

Medicine delivery invoice

Calculator and stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 5: Controlling and Chapter 4: Organizing, focusing on inventory control and resource tracking.

Gained practical skills in stock management and accurate record-keeping.

Understood the importance of inventory data in supporting operational planning and cost efficiency.

Issues and Challenges:

Needed to ensure all medication data was entered without error.

Solutions Taken:

Cross-checked each entry with the invoice and physical stock before finalizing records in the system.

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Day 47 ( buat poster utk kelebihan mesin di jomphysio)

Reported for duty at 9:00 AM.

Performed regular administrative duties such as updating documents, organizing files, and checking daily schedules.

Continued learning about the SIS (Super Inductive System) machine, specifically focusing on how to set it up for patients with nerve-related pain.

Observed staff demonstrate the appropriate frequency, intensity, and duration settings for nerve stimulation therapy.

Practiced adjusting the machine interface and positioning based on different treatment areas, such as lower back, shoulders, or limbs.

Equipment Used:

Laptop

SIS (Super Inductive System) machine

Patient record files

Anatomy reference materials

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 2: Management Functions and Chapter 4: Organizing, especially in managing clinical tools and applying knowledge in a healthcare environment.

Gained practical insight into clinical technology and its usage in treating specific conditions like nerve pain.

Strengthened understanding of how proper equipment handling supports service efficiency and patient safety.

Issues and Challenges:

Confusion when identifying correct machine settings for different types of nerve pain.

Solutions Taken:

Took notes from staff demonstrations and referred to treatment guidelines to understand setting adjustments for various conditions.

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Day 42

Reported for duty at 9:00 AM.

Completed usual administrative tasks, including filing documents, organizing schedules, and updating records.

Later in the day, assisted with creating a scenery corner in the clinic.

Selected and printed photos of past patients (with permission) who had come for treatment at Klinik Safwa.

Arranged the photos creatively and displayed them on a decorated board to highlight patient engagement and build a welcoming clinic atmosphere.

Equipment Used:

Laptop

Printer

Photo paper

Stationery (scissors, glue, decorative items, board)

Past patient records/photos (with consent)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 3: Planning, involving workplace improvement and customer relationship management.

Developed teamwork and visual communication skills while enhancing the clinic environment.

Understood how physical workspace elements can influence service perception and client trust.

Issues and Challenges:

Needed to ensure only approved photos were used for display.

Solutions Taken:

Confirmed photo selection with staff before printing and displaying, to maintain professionalism and privacy.

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Day 37

Reported for duty at 9:00 AM.

Performed routine administrative duties, including organizing documents and maintaining records.

Focused on pasting debit payment receipts onto A4 papers according to their respective dates for documentation purposes.

Made photocopies of the arranged receipts to create hard copy backups.

Filed both the original and copy into designated folders for proper storage and future reference.

Equipment Used:

Laptop

Debit payment receipts

A4 papers and glue

Photocopy machine

Filing folders and stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, involving financial documentation and systematic record-keeping.

Applied skills in organizing transaction records for administrative transparency and audit preparedness.

Reinforced the importance of structured filing systems in operational control and accountability.

Issues and Challenges:

Some receipts were small and required careful handling to avoid damage.

Solutions Taken:

Pasted them securely onto paper before photocopying to ensure legibility and preserve original copies.

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Day 33

Reported for duty at 9:00 AM.

Continued updating the staff duty roster from the previous day using Google Spreadsheet.

Made adjustments based on new information and changes in staff availability.

Revised several shifts to accommodate updated leave requests and ensure adequate daily coverage.

Finalized the roster and shared it with the clinic supervisor for review and approval.

Equipment Used:

Laptop

Staff availability records

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 4: Organizing, which focus on workforce planning and task distribution.

Strengthened skills in schedule coordination, a key part of operational planning.

Learned the importance of flexibility and communication in human resource management.

Issues and Challenges:

Last-minute changes in staff availability required schedule revisions.

Solutions Taken:

Adjusted the roster accordingly and re-verified with relevant staff to confirm the new arrangements.

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Day 28

Reported for duty at 9:00 AM.

Tasked with cleaning and organizing the clinic’s medication room.

Unboxed newly arrived medicine stock and arranged them according to type, usage, and expiry date.

Placed medications neatly on shelves based on existing storage structure to ensure easy access and identification.

Ensured the room was clean, well-ventilated, and all stock was properly stored.

Equipment Used:

Cutter/scissors (for unboxing)

Storage shelves

Medicine boxes and containers

Gloves and face mask

Cleaning tools (broom, disinfectant)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which highlights systematic arrangement of physical resources.

Practiced stock management and spatial organization within the workplace.

Understood the importance of maintaining order and hygiene for operational efficiency and safety.

Issues and Challenges:

Limited shelf space due to bulk stock arrival.

Solutions Taken:

Rearranged existing stock to optimize space and placed excess items in labelled backup storage.

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Day 23

Reported for duty at 9:00 AM.

Assisted with financial documentation tasks by pasting receipts and invoices into the clinic’s logbook for record-keeping.

Ensured that each receipt and invoice was arranged according to date and attached neatly for clarity.

Printed several clinic documents as requested by staff, including patient forms and administrative records.

Organized all printed materials into respective folders for easy reference.

Equipment Used:

Glue and clinic logbook

Printer and desktop computer

Stationery (pen, marker, stapler)

Filing folders

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, involving documentation and systematic record-keeping.

Practiced administrative and financial management tasks, ensuring all records are traceable and well maintained.

Supported operational control through accurate recording and organization of financial transactions.

Issues and Challenges:

Some receipts were small and difficult to paste properly.

Solutions Taken:

Arranged them carefully on A4 paper before pasting into the logbook to maintain neatness and readability.

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Day 18

Reported for duty at 9:00 AM.

Assigned to manage clinic-related documentation tasks outside the premises.

Went to a nearby printing shop to print important clinic documents, including forms and reports.

Ensured all documents were printed in the correct format and quantity as requested by the staff.

Returned to the clinic and organized the printed materials accordingly.

Equipment Used:

USB flash drive

Printed documents

Stationery (folders, labels, markers)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 4: Organizing, involving preparation and arrangement of essential resources.

Practiced planning ahead to ensure printing tasks were completed accurately and efficiently.

Demonstrated responsibility in handling official documents and maintaining proper filing.

Issues and Challenges:

Minor delay at the printing shop due to queue.

Solutions Taken:

Waited patiently and double-checked documents before returning to ensure accuracy and completeness.

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Day 8

Reported for duty at 9:00 AM.

Assisted in arranging and organizing the medicines in the storage room.

Sorted medications according to type, such as tablets, syrups, creams, and injections.

Ensured that items were placed neatly on shelves and labelled properly for easy access.

Checked for expired or soon-to-expire medicines and separated them from the active stock.

Equipment Used:

Storage shelves

Medicine boxes and containers

Labelling materials (stickers, markers)

Gloves and face mask (for hygiene)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which focuses on arranging resources and tasks effectively within an organization.

Practiced physical resource management and proper allocation of items in a structured system.

Gained experience in basic inventory organization, supporting operational efficiency and workplace order.

Issues and Challenges:

Some medicine boxes were not clearly labelled, causing minor confusion.

Solutions Taken:

Re-labelled the unclear boxes and arranged them visibly for future reference.

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Day 4

Activities:

Reported for duty at 9:00 AM.

Signed in using the clinic’s official Canva account to access existing poster templates and design files.

Updated several posters featuring doctors who have recently started working at the clinic, including name, position, and working schedule.

Created new posters to promote clinic services and doctor availability using consistent design formats and clinic branding.

Connection to UMK Studies:

Supports the Wellness Course by applying skills in digital communication and health promotion to inform and educate the community about available wellness services.

Enhances understanding of the role of design and media tools in public health outreach and service visibility.

Issues and Challenges:

Needed to ensure accuracy of doctor details and clinic schedules while updating posters.

Solutions Taken:

Cross-checked information with clinic staff before finalizing the posters to avoid misinformation and maintain professionalism in communication materials.

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Day 58

Reported for duty at 9:00 AM.

Managed the registration counter, assisted patients with check-in, recorded their information, and issued queue numbers.

Maintained smooth patient flow and ensured all registration procedures were carried out efficiently.

Later, helped organize and rearrange medications in the clinic’s storeroom.

Assisted in restocking newly arrived medicines onto the inventory rack, ensuring all items were placed according to their proper labels and categories for easier access and monitoring.

Equipment Used:

Desktop computer (for registration)

Medication stock and delivery list

Storage shelves and inventory rack

Stationery (markers, labels, files)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, focusing on structured storage systems and service efficiency.

Practiced inventory arrangement, categorization, and space management in a clinical setting.

Understood how proper organizing supports operational readiness and effective healthcare delivery.

Issues and Challenges:

Some medicine boxes were large and required space rearrangement.

Solutions Taken:

Rearranged shelf space based on size and frequency of use to ensure accessibility and organization.

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Day 53

Reported for duty at 9:00 AM.

Performed routine administrative tasks such as updating documents, arranging files, and reviewing appointment records.

Focused on organizing debit payment receipts by pasting them onto A4 paper according to their transaction dates.

Made photocopies of each arranged receipt page, ensuring every transaction had a backup copy.

Filed both the original and copied versions in the appropriate arch file for proper documentation and future reference.

Equipment Used:

Laptop

A4 paper

Debit payment receipts

Photocopy machine

Arch file and stationery (glue, pen, stapler)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 5: Controlling and Chapter 4: Organizing, which cover financial record management and systematic filing.

Practiced attention to detail and accuracy in organizing transaction documentation.

Understood the importance of maintaining well-structured records for accountability and auditing processes.

Issues and Challenges:

Some receipts were small and difficult to arrange neatly.

Solutions Taken:

Grouped smaller receipts together by date and pasted them carefully to maintain clarity and order before photocopying.

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Day 48

Reported for duty at 9:00 AM.

Managed the registration counter, welcomed patients, and assisted with the registration process.

Tasked with dispensing medication under staff supervision — printed drug labels, located the correct medicines, packed them accordingly, and handed them to patients.

Clearly explained how to take the medicine, including dosage, timing, and necessary precautions to ensure patient understanding.

Maintained professionalism and care in ensuring every patient received the right medication as prescribed.

Equipment Used:

Desktop computer and drug label printer

Medication storage and packing tools

Prescription forms

Stationery (marker, bags, pen)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 6: Leading, focusing on task coordination and effective communication within a service environment.

Applied organizational skills in handling medication flow and service delivery.

Practiced leadership through clear interaction and guidance given to patients, reflecting front-line service responsibilities in wellness-based operations.

Issues and Challenges:

Some patients found it hard to understand medication instructions.

Solutions Taken:

Used simple explanations and gave verbal reminders, ensuring clarity before patients left the counter.

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Day 43

Reported for duty at 9:00 AM.

Assigned to manage the registration counter for the day.

Greeted patients warmly upon arrival and assisted them with the registration process.

Recorded their personal and appointment details in the clinic’s system accurately.

Helped guide patients to the appropriate waiting area and answered basic inquiries with a friendly and professional attitude.

Equipment Used:

Desktop computer

Stationery (pen, queue number slips)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading, focusing on interpersonal skills and service delivery.

Practiced front-desk communication and customer service in a healthcare setting.

Understood the importance of first impressions and patient experience in organizational effectiveness.

Issues and Challenges:

Some patients were unsure of their appointment times.

Solutions Taken:

Politely checked the appointment list and assisted them without delay to ensure smooth service flow.

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Day 38

Reported for duty at 9:00 AM.

Assigned to help upgrade the clinic’s medication area for better organization and clarity.

Removed old and faded medication labels from shelves and storage sections.

Assisted staff in preparing a new updated list of medicines, categorized by type (e.g., tablets, syrups, creams, injections).

Typed, printed, and laminated the new medicine labels.

Taped and displayed the new labels according to category to improve visibility and accessibility.

Equipment Used:

Laptop (for typing the new list)

Printer and laminator

Stationery (scissors, tape, glue)

Medication storage shelves

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, focusing on efficient workspace arrangement and resource labeling.

Applied organizing principles to enhance operational flow in the medication area.

Practiced teamwork and coordination with staff in managing physical resources effectively.

Issues and Challenges:

Some medicine names had changed or were unclear.

Solutions Taken:

Cross-checked with staff and updated the list before printing to ensure accuracy and completeness.

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Day 34

Reported for duty at 9:00 AM.

Carried out regular administrative tasks such as updating records, managing files, and handling general clerical duties.

Later, designed a new organizational chart for the clinic to reflect current staff structure.
Included names, positions, and hierarchy levels in the updated chart.

Printed and prepared the chart for display, then mounted it on the clinic’s wall for staff and patient reference.

Equipment Used:

Laptop

Printer

A3 paper and display materials

Stationery (tape, scissors, label stickers)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which includes defining roles, responsibilities, and organizational structure.

Gained practical experience in presenting clear organizational hierarchy.

Reinforced the importance of visual tools in internal communication and operational clarity.

Issues and Challenges:

Needed to confirm the most updated staff positions before finalizing the chart.

Solutions Taken:

Cross-checked with the clinic supervisor to verify staff roles and ensure chart accuracy.

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Day 29

Reported for duty at 9:00 AM.

Assisted with financial documentation tasks by pasting receipts and invoices into the clinic’s logbook for record-keeping.

Ensured that each receipt and invoice was arranged according to date and attached neatly for clarity.

Printed several clinic documents as requested by staff, including patient forms and administrative records.

Organized all printed materials into respective folders for easy reference.

Equipment Used:

Glue and clinic logbook

Printer and desktop computer

Stationery (pen, marker, stapler)

Filing folders

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, involving documentation and systematic record-keeping.

Practiced administrative and financial management tasks, ensuring all records are traceable and well maintained.

Supported operational control through accurate recording and organization of financial transactions.

Issues and Challenges:

Some receipts were small and difficult to paste properly.

Solutions Taken:

Arranged them carefully on A4 paper before pasting into the logbook to maintain neatness and readability.

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Day 24

Reported for duty at 9:00 AM.

Assigned to update patient payment records using the clinic’s laptop system.

Entered data for various payment methods including debit card, credit card, Touch 'n Go e-wallet, QR Pay, and invoice-based payments.

Ensured that each transaction was recorded accurately according to payment type and date.

Cross-checked the entries with physical receipts to avoid errors and maintain up-to-date financial tracking.

Equipment Used:

Laptop

Payment record system or spreadsheet

Receipts and transaction slips

Internet access

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 5: Controlling, which involves monitoring and recording financial activities.

Applied financial management skills through accurate documentation of multi-channel payments.

Reinforced the importance of internal control and up-to-date record-keeping in ensuring financial accountability.

Issues and Challenges:

Some receipts were unclear or missing payment method details.

Solutions Taken:

Verified missing details by referring to transaction history and consulting with front desk staff when necessary.

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Day 19

Reported for duty at 9:00 AM.

Assigned to update patient data on the clinic’s website system (clinic.avico).

Used a laptop to log in and input new patient information, as well as edit and verify existing records.

Ensured accuracy and confidentiality while handling sensitive personal data.

Cross-checked physical records with digital entries to avoid errors.

Equipment Used:

Laptop

Internet access

Patient record files

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 2: Information Management in Organizations and Chapter 4: Organizing.

Applied digital data management and administrative skills to ensure up-to-date records.

Understood the importance of accurate information systems in supporting operational efficiency and service quality.

Issues and Challenges:

Some patient details were incomplete in the physical records.

Solutions Taken:

Consulted with staff to verify and complete the missing data before updating the system.

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Day 9

Reported for duty at 9:00 AM.

Assisted in manning the registration counter by greeting patients, recording their details, and guiding them through the registration process.

Helped ensure patient flow was smooth and organized, especially during peak hours.

Later, participated in cleaning and tidying the clinic’s surroundings, including the mini playground area to ensure it remained safe and welcoming for children.

Equipment Used:

Registration logbook and patient forms

Desktop computer at counter

Cleaning tools (broom, mop, trash bags)

Playground maintenance items (brush, disinfectant)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 4: Organizing, particularly in managing workflow and physical environment.

Developed customer service and front-desk management skills as part of organizational operations.

Demonstrated the importance of maintaining a clean and functional workplace, aligning with planning for workplace efficiency and client satisfaction.

Issues and Challenges:

Faced slight difficulty managing the counter during busy periods.

Solutions Taken:

Stayed calm and prioritized tasks efficiently while coordinating with staff to maintain smooth operations.

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Day 5

Activities:

First time assigned to work outside the clinic by joining staff for an outreach program at Masjid Tanah Merah.

Assisted in registering patients by filling out forms for PeKa B40 and PERKESO health screening programs.

Helped in organizing and storing blood samples taken from participants during the outreach.

Connection to UMK Studies:

Relates directly to the Wellness Course through hands-on experience in community health outreach and public wellness screening.

Provides exposure to national health initiatives aimed at improving access to healthcare for targeted populations, reinforcing lessons on preventive care and community health engagement.

Issues and Challenges:

Faced slight confusion while handling multiple forms and ensuring patient details were recorded correctly.

Solutions Taken:

Worked closely under staff supervision and double-checked each form before submission to ensure accuracy and proper documentation.

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Day 54

Reported for duty in the evening shift.

Managed the registration counter, welcomed patients arriving for night consultations, and assisted with the registration process.

Verified patient details, recorded their visits, and issued queue numbers.

Also handled dispensing of medications under staff supervision — searched for prescribed medicines, printed drug labels, packed them properly, and explained the dosage to each patient.

Ensured smooth and polite communication throughout the night shift to maintain patient comfort.

Equipment Used:

Desktop computer and label printer

Medication storage shelves

Prescription sheets

Stationery (queue slips, markers, bags)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 4: Organizing, focusing on coordination of service flow and communication with clients.

Applied leadership and multitasking in handling front desk and medication responsibilities efficiently.

Strengthened awareness of service operations during off-peak/night hours in wellness-based environments.

Issues and Challenges:

Some patients were unclear about their medication instructions.

Solutions Taken:

Gave clear verbal explanations and repeated key instructions to ensure full patient understanding before they left the clinic.

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Day 49 ( belajar sistem healthmetrics)

Reported for duty at 9:00 AM.

Completed routine administrative tasks such as filing documents, updating records, and organizing clinic materials.

Later in the day, observed and learned how to set up the laser therapy machine used in physiotherapy sessions.

Under staff supervision, practiced basic steps such as adjusting power levels, setting timer durations, and selecting treatment modes based on the patient's condition.

Gained understanding of how the machine contributes to pain relief and tissue healing.

Equipment Used:

Laptop

Laser therapy machine

Administrative tools (files, folders, stationery)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, focusing on the management of equipment and procedures in service-based settings.

Applied organizational skills in handling both admin tasks and understanding how resources (machinery) are prepared and maintained.

Reinforced awareness of the importance of systematic control when using physical tools in wellness operations.

Issues and Challenges:

Difficulty remembering specific machine settings for different therapy uses.

Solutions Taken:

Took notes during the demonstration and asked staff for clarification to ensure correct and safe setup in future use.

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Day 39

Reported for duty at 9:00 AM.

Began the day with routine administrative tasks, including document sorting, data entry, and filing.

Later, assisted in handling newly arrived medication stock.

Unboxed all medicine packages, counted the quantity of each item, and recorded the total amounts received.

Checked items against the supply order to ensure accuracy.

Organized and arranged the medicines neatly in the storage room according to type and expiry date.

Equipment Used:

Laptop (for data entry)

Medicine stock list and delivery invoice

Cutter(for unboxing)

Storage shelves

Gloves and face mask (for hygiene)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, involving inventory management and verification.

Applied skills in stock handling, accuracy checking, and physical resource organization.

Understood the importance of proper stock arrangement for operational readiness and efficiency.

Issues and Challenges:

Some boxes did not have item labels on the outside.

Solutions Taken:

Opened the boxes carefully and matched contents with the order list before storing them in the correct sections.

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Labor Day Public Holiday

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Day 20

Reported for duty at 9:00 AM.

Assisted with financial documentation tasks by pasting receipts and invoices into the clinic’s logbook for record-keeping.

Ensured that each receipt and invoice was arranged according to date and attached neatly for clarity.

Printed several clinic documents as requested by staff, including patient forms and administrative records.

Organized all printed materials into respective folders for easy reference.

Equipment Used:

Glue and clinic logbook

Printer and desktop computer

Stationery (pen, marker, stapler)

Filing folders

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing and Chapter 5: Controlling, involving documentation and systematic record-keeping.

Practiced administrative and financial management tasks, ensuring all records are traceable and well maintained.

Supported operational control through accurate recording and organization of financial transactions.

Issues and Challenges:

Some receipts were small and difficult to paste properly.

Solutions Taken:

Arranged them carefully on A4 paper before pasting into the logbook to maintain neatness and readability.

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Eid al-Fitr Public Holiday (Second Day)

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Day 14

Reported for duty at 9:00 AM after the Hari Raya Aidilfitri holiday break.

Resumed tasks by arranging medicines on display racks according to the correct medication labels.

Checked for low-stock or empty slots and restocked medicines from the storage room accordingly.

Ensured that each medicine was placed in its designated location for easier identification and access by staff.

Equipment Used:

Medicine racks

Medication boxes and containers

Labelling materials

Inventory list from storage

Gloves and face mask (for hygiene)

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which emphasizes efficient arrangement of physical resources.

Applied inventory and stock management practices to ensure smooth clinic operations.

Understood the importance of proper classification and organization in supporting daily workflow.

Issues and Challenges:

Some labels on the racks were faded or missing.

Solutions Taken:

Replaced and updated the labels to ensure medicines were arranged correctly and clearly.

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Day 10

Reported for duty at 9:00 AM.

Assigned to handle customer service tasks at the clinic.
Responded to patient inquiries through WhatsApp, including questions about operating hours, appointment bookings, and available treatments.

Answered incoming phone calls to assist patients with general information and directed specific cases to the appropriate staff.

Maintained a polite and professional tone in all communications to ensure patient satisfaction.

Equipment Used:

Clinic’s official smartphone (WhatsApp)

Telephone

Notepad for taking down messages

Appointment book/system

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading, which focuses on communication and interpersonal skills in managing relationships.

Practiced effective communication and customer engagement strategies.

Strengthened ability to provide quality service and represent the clinic’s professionalism, in line with leadership and service quality principles.

Issues and Challenges:

Faced occasional difficulty understanding unclear or incomplete messages from patients.

Solutions Taken:

Politely asked for clarification and ensured responses were clear, accurate, and helpful.

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Day 25

Reported for duty at 9:00 AM.

Performed routine administrative tasks in the morning, including organizing documents, checking appointment schedules, and updating records.

In the afternoon, attended a clinic staff meeting to discuss operational updates, staff responsibilities, and upcoming plans.

Tasked with writing and recording the minutes of the meeting, including key points, decisions made, and action items.

Ensured that the minutes were clearly structured and shared with relevant staff for follow-up.

Equipment Used:

Laptop

Notepad and pen

Printed agenda (for meeting)

Document folders and clinic records

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 1: Introduction to Management and Chapter 6: Leading, which include administrative roles and communication within an organization.

Applied skills in formal communication, record-keeping, and team coordination.

Understood the importance of meetings in organizational planning, leadership, and decision-making processes.

Issues and Challenges:

Difficulty catching some discussion points during the meeting.

Solutions Taken:

Took brief notes during the meeting and clarified any unclear points with staff immediately afterward before finalizing the minutes.

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Day 15

Reported for duty at 9:00 AM.

Sorted various forms and documents, including invoices, according to their respective dates and proper sequence.

Ensured all documents were arranged in chronological order for easy tracking and referencing.

Made photocopies of each invoice for backup and filing purposes.

Filed both original and copy versions in the appropriate folders.

Equipment Used:

Office desktop computer

Photocopy machine

Stationery (pen, marker, paper clips)

Filing folders and cabinets

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 4: Organizing, which involves arranging tasks and resources systematically.

Practiced proper document management and filing systems, essential in administrative operations.

Reinforced the importance of maintaining updated records to support organizational efficiency.

Issues and Challenges:

Some forms were not dated properly, causing minor confusion during sorting.

Solutions Taken:

Checked document contents to identify correct dates and arranged them accordingly.

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Day 30

Reported for duty at 9:00 AM.

Spent the day learning about the names and functions of medical supplies used for various clinical procedures, especially those involving injuries and wound care.

Observed staff demonstrating procedures such as wound cleaning, bandaging, and minor treatments.

Took note of important items like gauze, saline, antiseptic solution, gloves, forceps, and dressing sets.

Gained a better understanding of how each item is prepared and used during real procedures.

Equipment Used:

Medical supplies (gauze, antiseptic, gloves, etc.)

Observation of live demonstrations

Notebook for taking notes

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 2: Management Functions in Clinical Settings and Chapter 4: Organizing, particularly in understanding resource identification and preparation.

Gained exposure to the importance of material readiness and coordination in clinical procedures.

Improved awareness of how proper organization and knowledge of resources affect service quality.

Issues and Challenges:

Some medical terms and item names were unfamiliar at first.

Solutions Taken:

Asked staff for clarification and wrote down the names and functions for revision and better understanding.

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Day 59

Reported for duty at 9:00 AM.

Managed the registration counter, assisted with patient check-ins, updated their records, and issued queue numbers.

Maintained clear communication and a welcoming attitude to ensure smooth front-desk operations.

Later, assisted in contacting patients via phone to inform them that their blood test results were ready.

Explained that they could now return to the clinic to review the results with the doctor, and helped schedule review appointments where necessary.

Equipment Used:

Desktop computer (registration system)

Phone

Patient blood test record list

Stationery

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 6: Leading and Chapter 3: Planning, focusing on communication and follow-up coordination.

Practiced interpersonal communication and patient relationship management.

Understood the importance of timely follow-up and efficient scheduling in service continuity.

Issues and Challenges:

Some patients did not answer calls or were unreachable.

Solutions Taken:

Left polite missed call reminders where possible and noted down names for follow-up calls later in the day.

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Day 44

Reported for duty at 9:00 AM.

Completed daily administrative tasks such as organizing documents, filing, and checking appointment schedules.

Focused on updating the clinic’s social media platform with a new promotional poster.

Created and uploaded a poster promoting circumcision services for children during the school holidays.

Ensured the post included clear information such as available dates, age suitability, price, and contact details for booking.

Monitored engagement on the post and replied to basic inquiries from the public.

Equipment Used:

Laptop

Connection to UMK Studies (Asas Pengurusan):

Related to Chapter 3: Planning and Chapter 6: Leading, focusing on service promotion and communication strategies.

Practiced digital marketing and public engagement using social media tools.

Understood how promotional efforts support service visibility and customer attraction.

Issues and Challenges:

Needed to ensure poster design was child-friendly and professional.

Solutions Taken:

Reviewed past examples and consulted with staff before posting to ensure suitable and accurate content.