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We started the day with our regular morning meeting where each insurance agent shared updates on their current in-force insurance cases. Important announcements were also made, including notice of a holiday break scheduled for 18/3/2025.

In the teaching session, we covered the basics of insurance, starting with the financial pyramid, which consists of three levels in ascending order: Protection, Saving, and Investment.

We also learned about the four main types of protection in insurance which are Life Insurance, Critical Illness, Personal Accident, and Medical Card.

Additionally, we were introduced to the basic terms and conditions for making claims under each type of protection, giving us a better understanding of how each policy works in real-life situations.

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Public Holiday:

Today, 18 March 2025, was a public holiday in observance of Nuzul Al-Quran.

No official training or meetings were held.

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Today’s training focused on understanding how to retrieve and analyze insurance information for clients. Our trainer taught us the step-by-step process of contacting the customer service department of the client’s insurance provider to obtain accurate and up-to-date policy details.

During the call, we verified key information such as coverage types, policy benefits, effective dates, and any additional riders attached to the plan. After the call, we were tasked with conducting a thorough analysis, where we documented the client’s insurance coverage, summarized the benefits, and identified any outstanding bills or unpaid amounts.

This exercise also included a fact-finding component to better understand the client's current financial responsibilities related to their insurance. The session helped reinforce the importance of accuracy, attention to detail, and clear documentation in delivering professional service to clients.

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We continued learning under the guidance of our trainer, diving deeper into advanced insurance concepts. One of the key topics introduced was the "seesaw concept", which explains the balance between savings and protection, and how to assess whether a client’s insurance coverage is sufficient based on their financial situation.

To apply these concepts, we worked on real-life case studies, learning how to analyze and restructure existing insurance plans to better suit the client’s needs. This hands-on approach helped us understand how to identify gaps in coverage and recommend more effective solutions.

Additionally, we were introduced to quotation software, where we practiced generating and adjusting insurance quotes individually based on the restructured plans. This session provided valuable practical experience in using tools commonly applied in real client scenarios.

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Today’s training session was a practical exercise focused on developing communication skills through customer service interactions.

Reviewed actual insurance policy books provided by the trainer. Practiced calling customer service for multiple scenarios, such as:

Verifying policyholder coverage

Checking policy effective dates and maturity

Understanding claim procedures and required documents

Clarifying rider or benefit terms

Learned to follow a step-by-step process:

Prepare key information before the call (policy number, holder name, etc.)

Take notes during the call to document responses

Remain professional and polite throughout the conversation

Follow up or escalate issues if needed

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In the morning, we had our regular CTD Meeting to update company details and review recent developments. In the afternoon, we attended the CDG training session, which focused on three key insurance products:

i) Smart Protect You (SPY): A medical card plan by Great Eastern with coverage up to age 100 (next birthday). Includes Additional Sum Assured (ASA), maturity benefit, and covers death and Total Permanent Disability (TPD).

ii) Smart Protect Wealth Plus (SPWP): An investment-linked life insurance with payment terms of 5, 10, or 20 years. Offers coverage until age 70, 80, or 90, and a 5% increase in Basic Sum Assured (BSA) every 10 years.

iii) Smart Protect Wealth Max (SPWM): Also investment-linked with no fixed payment term, coverage up to age 100, and 1% BSA increase annually.

Note: SPWP and SPWM do not include medical or accident benefits but offer double compensation for life or TPD due to accidents.

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Today marked the start of a two-month coaching program, which will run until the end of May, led by a dedicated coach. The focus of the first session was the Sales Cycle, consisting of four key steps: Fact Finding, Open, Presentation, and Closing.

1. Fact Finding – The most crucial step to understand the customer’s needs using the PROA method:

2. P: Profit (financial condition)

3. R: Relationship (bond with customer)

4. O: Open-mindedness (reasons for buying insurance)

5. A: Authority (decision-maker for the policy)

6. Open – Help customers realize the importance of having insurance.

7. Presentation – Present a suitable insurance plan based on their needs.

8. Closing – Finalize the agreement, collect customer details, and proceed with the application.

We also had a practical session to apply the Fact Finding step with coaching guidance.

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Today, we continued practicing Fact Finding skills, but the coach added more complexity by assigning different customer scenarios and emotional reactions. We had to roleplay with our teammates and treat them as real customers, handling situations such as confusion, anger, or doubt. The goal was to improve our ability to understand customer needs, adapt to their emotions, and apply the PROA method effectively.

Key Points:

Continued practicing Fact Finding using the PROA model.

Handled different customer emotions (e.g., confused, angry, unsure).

Practiced with team members and coach through roleplay.

Focused on active listening, building trust, and asking the right questions.

Received feedback from coach for improvement.

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Today’s product training focused on Smart Protect Junior (SPJ) and its related plans: SBSP-M, SBSP-C, SMS, and SMSE. We learned the details of each product and their specific target groups:

SPJ (Smart Protect Junior): Life insurance coverage for children up to age 100 (next birthday), with access to professionally managed unit trust funds.

SBSP-M: A special plan tailored specifically for mothers, offering protection during maternity.

SBSP-C: A plan designed for children, offering comprehensive coverage from a young age.

SMS/SMSE: These are medical card options that provide hospitalisation and medical benefits.

After the lesson, each trainee completed a short test to ensure we understood the key features and structure of the products covered in the session.

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Today, we continued practicing the Fact Finding skill, but with a more advanced and interactive approach. The coach introduced different customer scenarios and emotional states, challenging us to adapt our communication and questioning techniques based on the situation.

We had to understand not just the client’s financial background, but also their emotional responses, needs, and concerns, just like in real-life interactions. To make the practice more realistic, we took turns treating our team members and coach as clients, simulating various personality types and customer situations.

This session helped enhance our listening, empathy, and problem-identification skills, which are essential for effective client engagement.

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Public Holiday:

Today, 31 March 2025 was a public holiday in observance of Hari Raya Aidilfitri.

No official training or meetings were held.

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Public Holiday:

Today, 1 April 2025 was a public holiday in observance of Hari Raya Aidilfitri.

No official training or meetings were held.

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Today’s coaching focused on the 3R strategy: Restructure, Repeat Sales, and Referral Sales.

Restructure:

The coach emphasized the importance of restructuring policies when coverage is insufficient. Proper restructuring can offer better benefits at the same or lower cost, giving clients a free upgrade while saving money. To restructure effectively, we must fully understand the client’s existing policy details.

Repeat Sales:

We learned how to promote life and critical illness coverage:

Life: Coverage should equal 10 years of income (e.g., RM100K x 10 = RM1M).

Critical Illness: Coverage should be 5 years of income (e.g., RM100K x 5 = RM500K).

Practice Task:

Coach assigned us to borrow a friend’s policy book and perform a free policy review as part of our training.

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In the Thursday training, we learned about Great Eastern’s medical cards, SPY100 and SPY80, available as stand-alone or package plans. They include riders like Hospital Benefit (RM50–RM500/day, based on 75% of annual income ÷ 365) and Smart Medics Shield Plus, which waives the RM300 deductible.

There’s a 4-month waiting period for disease claims (accident claims allowed after 24 hours) and a 2-year investigation period for early claims, where costs must be paid upfront and reviewed for fraud. Covered advanced treatments include electrotherapy, chemotherapy, targeted therapy, hormonal therapy, and immunotherapy.

Hospitals are categorized as government, panel, or non-panel. Panel hospitals allow direct card use, while others require upfront payment and later reimbursement. The claim process involves hospital admission, a guarantee letter request, insurer approval, and submission of a discharge letter to process claims.

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As part of the day’s activities, I contacted the customer service center to request a detailed review of an existing insurance policy. The objective was to assess the current coverage, identify any gaps or inefficiencies, and determine whether the benefits provided were still aligned with the client’s financial goals and needs.

After reviewing the policy details with the support of the customer service team, I proceeded with the restructuring process. This involved adjusting the coverage, updating policy terms, and exploring better options that could offer enhanced benefits or greater cost-efficiency. The goal of the restructuring was to ensure the policyholder receives maximum value and protection without unnecessary overlap or outdated coverage.

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On 7 April 2024, the day began with the CTD morning meeting where we received updates on the latest company developments and announcements. In the CDG afternoon class training session, the focus was on understanding and applying the Repeat Sales Formula. We were taught that successful repeat sales rely on combining both concept (logic and planning) and disturb (emotional connection or urgency).

The session emphasized that we should guide clients using value-based conversations, not just product-focused pitches. Key formulas shared included: Critical Illness (CI) = 5 × annual income, Life Insurance = 10 × annual income, and Savings = based on reviewing retirement needs and personal financial goals. This framework helps us recommend more comprehensive protection by aligning insurance planning with each client’s long-term vision.

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On 23 April 2024, our coaching session focused on the differences between company-provided and individual insurance, as well as the concepts of deductibles and co-insurance. We learned that company insurance typically ends when an employee leaves or retires (around age 55–60), and by then, replacing the coverage can be costly and harder to obtain. This highlighted the importance of securing personal insurance early for long-term financial protection.

We also explored the pros and cons of deductibles which a fixed RM300 fee often preferred for its clarity and co-insurance, where the insured pays 10% of treatment costs. While co-insurance may seem reasonable, it often includes a minimum co-pay, which can result in higher costs for smaller bills (e.g., RM2,000 bill still requires RM300 payment). This system can be less transparent and harder to explain to clients.

After the session, I continued working on policy reviews, using the knowledge gained to better analyze and explain plan structures to clients.

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In the CJD meeting, we focused on claim training, where real case studies were shared to help us better understand the claim process, including common issues and how different policy terms affect outcomes. We also discussed repricing, which occurs when insurance companies adjust premium rates due to rising medical costs, inflation, or changes in claim trends. This ensures the long-term sustainability of insurance products.

After the session, I continued with policy review and restructuring, working closely with my coach to analyze a client’s current plan. We identified potential gaps and explored ways to enhance the coverage while keeping it aligned with the client’s financial goals.

I also discussed the possibility of changing my internship placement with my coach. We had an open conversation about the reasons behind the request and how it aligns with my long-term learning goals. To support the process, I submitted all the relevant documents needed for the approval, including justification and any required forms.

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We learned about the differences between MRTA (Mortgage Reducing Term Assurance) and MLTA (Mortgage Level Term Assurance). MRTA provides coverage for death or total permanent disability. The premium is generally higher because it’s based on the loan plus interest, and it cannot be transferred to a new house. If no claims are made, the money is forfeited.

In contrast, MLTA covers death, disability, and critical illness, includes cash value savings, and allows you to name any beneficiary. It is more cost-effective, transferable, and the cash value can be used for purposes like a second home down payment, early loan settlement, or as reserve savings.

MLTA is suitable for those who already own a home, plan to buy one soon, or are preparing to purchase within five years. We were also reminded that banks can only sell MRTA due to licensing restrictions, while MLTA must be purchased through licensed financial or insurance advisors. If someone already has MRTA, it cannot be replaced by MLTA, but MLTA can be added to supplement coverage.

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Today, I officially received approval for the termination of my internship from the company. During the meeting, we had a sincere and supportive conversation where the team expressed their understanding of my current challenges and acknowledged the reasons behind my decision. They appreciated the effort I’ve put in so far and were encouraging about my future plans and goals.

Although my internship in this company is ending, they assured me that I’m still part of the team as a part-timer, and I’m welcome to reach out anytime for support or guidance. They also mentioned that if I have any questions regarding insurance policies or client-related matters, I can still approach my coach for assistance. Their continued support has given me a strong sense of encouragement and motivation to keep learning and improving in this field.

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On my first day at YYC, I attended the "Online Induction 2025" session through Microsoft Teams. This induction helped us, as new interns, gain a clearer understanding of the company’s background, core values, and its professional culture. It gave me a solid overview of what to expect during my time here and how YYC operates across different departments.

After the session, my assigned YYC Buddy guided me through the daily tools and systems used in our routine work, which made me feel more prepared and confident to start. She also introduced me to my Assistant Manager, Mr. Beh, who welcomed me warmly and briefly outlined the team structure.

In the afternoon, I had the opportunity to work on a real company case for tax computation under the supervision of Jia Wen, a senior in the tax team. She explained each step clearly and provided guidance throughout the task, helping me better understand how tax computations are done in practice.

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Today, I completed several basic but essential tasks that helped me get more familiar with YYC’s daily workflow. One of the seniors guided me step by step on how to fill in client documents, and with their support, I successfully handled and completed four client files.

Later, my YYC Buddy asked me to call the LHDN officer to check the status of a penalty letter. This was to determine whether we should proceed with Borang Q or send an appeal letter, giving me insight into how tax firms communicate with government agencies.

I also helped correct wording in the Chinese version of a client’s tax computation file. This task helped me improve my attention to detail and gain experience handling bilingual documents. Overall, it was a productive day with hands-on learning and exposure to real client work.

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Today, I completed several tasks assigned by my YYC Buddy, who also serves as my lead senior, all communicated through Microsoft Teams. I began by calling LHDN to inquire about a company’s refund status. The officer advised us to submit a formal email with supporting documents. Following that, I helped draft the email to the company, requesting proof such as payment history and receipts to support the refund claim.

I also prepared Form M for a client using the provided template and checked for any missing documents or information. Additionally, I assisted in preparing a Tax Computation for a company that remains active but has not received any revenue (non-trading with domain maintenance). These tasks helped strengthen my understanding of tax processes and communication with authorities.

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Today, I completed several tasks assigned by different seniors and managers through both Microsoft Teams and face-to-face communication. I continued working on the Tax Computation for the company assigned on 16/4/2025, performed final checks, and submitted it to my buddy senior along with the Draft Form C for higher-level review.

Later, my team’s assistant manager tasked me with verifying all tax payments and issued invoices by cross-checking them using various software tools. I consulted a nearby senior for clarification on identifying tax payments using Outlook. I also assisted my buddy in preparing tax queries for her client to help resolve uncertainties clearly and accurately.

Additionally, I was instructed to amend an earlier tax computation following a review by the assistant manager, and I proceeded to prepare the second draft for resubmission.

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Today was a fun and memorable day! We, as interns, were invited to join the Internship Engagement Program 2025, organized by the People and Culture (Talent Acquisition) Department. The event was held at another YYC branch on the 25th floor of Sunway Tower, where we were treated to breakfast and lunch.

During the program, we played several team games to build strong bonds among interns from different branches, such as HQ Pudu and COE Sunway Tower. Our team, Team Korea, participated in a role-play competition and won and earning some cool prizes!

We also had a sharing session where everyone talked about their experiences, knowledge, and first impressions of YYC. It was interesting to hear different perspectives from interns across various locations.

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Today’s workload was manageable, with two main tasks assigned by my buddy via Microsoft Teams. She guided me step by step, which helped me understand the process more clearly.

First, I prepared tax queries for a company based on seven comments from our assistant manager. These queries aimed to clarify uncertainties, such as expense classifications and usage, and were drafted using Microsoft Excel in a clear, structured format.

Next, I assisted in amending the same company’s Tax Computation, updating figures and correcting points based on the review feedback. This task gave me more hands-on experience in refining tax documents and understanding the review process better.

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Today, I was assigned to prepare tax computations for three different dormant companies. One of them, Mimzy, is a standard dormant company, and its computation was relatively straightforward. I managed to complete it fully and submitted it for review.

The other two: Tumpuan and Sure Reach are classified as Investment Holding Companies, which required a slightly different approach. Their tax treatments and allowable deductions differ from regular dormant companies, so I had to be more careful in handling their expenses.

By the end of the day, I completed 50% of Tumpuan’s computation, while Sure Reach has yet to be started.

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Today, I continued working on the remaining tax computations from yesterday and completed the final checks before submitting them to my buddy for review. After her feedback, I made necessary amendments to correct the errors identified.

Additionally, I assisted another senior in amending his client's tax computation. He guided me step by step and explained some basic taxation concepts along the way, which helped me gain a clearer understanding of tax principles and procedures.

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Due to a water supply issue, I was asked to work from home (WFH) and continued assisting seniors with tax computations. I worked on filling in tax estimations and actual tax instalments for three companies. While filing for Mimzy, I encountered an issue where the report couldn’t be displayed, and the problem remains unresolved.

Later, another senior assigned me a new task and guided me via Microsoft Teams. He also took the time to explain some basic taxation concepts, including Section 33(1) of the Income Tax Act, which deepened my understanding of allowable deductions.

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Today, I continued working on the previous tax computation and assisted seniors with several tasks. I helped Raymond prepare his client’s tax computation and made amendments after his quick review. He then guided me on how to write a proper email to request a review from the manager and showed me how to set up an automatic Outlook signature. I successfully sent the first draft review request to my assistant manager.

Later, my buddy asked me to prepare a summary document showing clients’ tax payable and refundable amounts to track their current tax positions. I was also assigned to amend tax computations for two companies based on clients’ replies to previous tax queries. I made the necessary adjustments accordingly.

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Today’s workload was manageable, with two main tasks assigned by my buddy via Microsoft Teams. She guided me step by step, which helped me understand the process more clearly.

First, I prepared tax queries for a company based on seven comments from our assistant manager. These queries aimed to clarify uncertainties, such as expense classifications and usage, and were drafted using Microsoft Excel in a clear, structured format.

Next, I assisted in amending the same company’s Tax Computation, updating figures and correcting points based on the review feedback. This task gave me more hands-on experience in refining tax documents and understanding the review process better.

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Today’s workload was lighter compared to previous days, allowing me to focus more on learning tax knowledge. In the morning, my assistant manager asked me to watch a tax training video on Taxpod YYC, which covered key taxation concepts prepared by the firm.

My buddy also asked me to call LHDN to assist a client with Form BE preparation, as another company had already handled the 2024 filing and we couldn't access the file. However, I was unable to reach the officer due to a busy line.

In the afternoon, I joined the monthly Tax Team Presentation Meeting from 2:30 PM to 5:00 PM via Microsoft Teams. The session provided valuable insights and updates on the latest tax developments, further enhancing my understanding of taxation.

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Today's tasks were lighter and focused mainly on task tracking and document preparation.

In the morning, I continued amending a tax computation from yesterday and submitted it to my buddy for review after completing the updates.

I then assisted seniors in generating Form C for three companies. While doing so, I encountered issues with generating the draft in Brass Tax, but managed to resolve them.

Lastly, I completed the timesheet using Xero Practice Manager to record the time spent on each task, which helps YYC calculate the time cost per company.

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Public Holiday:

Today, 1 May 2025, was a public holiday in observance of Labour Day.

No official training or meetings were held.

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Today, I handled tasks for three companies under Raymond’s supervision. In the morning, I worked on Wood Vision Sdn Bhd, starting with the preparation of tax queries and then proceeded to draft the first version of the tax computation. I completed data entry for the company’s assets, income statement, balance sheet, and interrelated party details.

After lunch, I moved on to SDK Power Sdn Bhd, where I began the first draft of the tax computation. I managed to key in the income statement, balance sheet, and interrelated parties, but left out the asset section for now as it appeared more complicated and may require further clarification.

Later in the afternoon, I helped amend the tax computation for TEC Management Sdn Bhd based on review points provided earlier. Throughout the day, I became more familiar with handling financial data and refining tax documents through real-case applications.

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Today was a productive and varied day, involving both technical tax work and client-related tasks. In the morning, I prepared the first draft of a tax computation under Raymond’s guidance. This involved ensuring the initial figures were accurate and complete.

Throughout the day, I assisted Winnie and Rachel in clearing review points for several cases. These sessions provided hands-on experience in refining tax computations based on senior feedback and improved my ability to interpret and apply review comments effectively.

In the afternoon, I supported Rachel in contacting LHDN to help resolve a client matter. After the call, I drafted a formal letter to document the request, which helped me build confidence in professional communication with government bodies.

Lastly, I worked with Raymond again to prepare a second draft of a tax computation, applying corrections from an earlier review. This task further deepened my understanding of the tax review and amendment process.

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Today, I continued preparing the first draft of a tax computation under Raymond’s supervision. The task required detailed financial data entry and document cross-checking to ensure accuracy and consistency throughout the computation.

In the afternoon, I assisted in clearing review points for another company’s tax file. This involved addressing specific feedback from the reviewer and adjusting figures accordingly, which improved my understanding of common review procedures.

Later in the day, I worked on preparing a second draft of a previously reviewed tax computation. I applied the necessary corrections and updates based on earlier comments, gaining more confidence in refining and finalizing tax files.

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Today’s tasks involved both technical tax work and administrative support. In the morning, I continued preparing the first draft of a tax computation, focusing on data entry and applying the correct tax treatments under Raymond’s guidance.

Mid-morning, I helped Rachel with document arrangement by downloading CP204 receipts and organizing them into respective company folders. To streamline the process, I used a simple Python script to automate parts of the downloading and sorting, which improved efficiency.

In the afternoon, I assisted Raymond in clearing review points for two tax computations. I applied corrections based on his feedback, gaining a clearer understanding of the tax review process and improving accuracy in document handling.

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Today, I focused on preparing the first draft of a tax computation under Raymond’s guidance. The company involved was relatively large, with complex financial data, which required more time and careful attention.

In the morning, I reviewed and extracted data from the financial statements, including the income statement, balance sheet, and supporting documents. I then entered the information into Brass Tax, ensuring accuracy across key areas like capital allowances, group relief, and non-deductible expenses.

Due to the company’s size, I had to cross-check figures and flag unclear items for later clarification. The task gave me hands-on experience in handling a more intricate tax case and reinforced the importance of precision and organization in tax work.

Though time-consuming, the task helped deepen my understanding of tax computation processes for larger clients.

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Today was productive and included a balance of technical work, administrative support, and professional learning. In the morning, I organized CP204 receipts for a company by downloading and sorting them into their respective folders. To streamline the task, I used a simple Python script, which made the process more efficient and helped me sharpen basic scripting skills.

Afterward, I attended the MIA Membership Awareness Briefing Session, which provided helpful insights into the benefits and responsibilities of being a member of a professional accounting body.

Later in the day, under Tiffany’s guidance, I assisted with entering financial data from company statements and began preparing tax queries to clarify key points such as deductible expenses and intercompany transactions. Toward the end of the day, I supported Beh in drafting a formal letter for a client request, which further enhanced my formal writing and client communication skills.

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Public Holiday:

Today, 12 May 2025, was a public holiday in observance of Wesak day.

No official training or meetings were held.

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Today, I continued preparing tax queries for a client under Tiffany’s guidance. This task involved a detailed review of the financial statements to identify areas needing clarification, such as deductible expenses, intercompany transactions, and other tax-sensitive items. It helped sharpen my analytical thinking and reinforced my understanding of tax treatments in real scenarios.

Later in the afternoon, I assisted Beh in preparing slides for a client presentation. The slides were designed to present an overview of the company’s tax position, including tax treatments applied, key figures, and other relevant tax details. This task allowed me to better understand how to communicate technical tax information clearly and professionally in a client-facing context.

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Today began with continuing the slide preparation for Wilhelmina Group under Beh’s guidance. The presentation outlined the company’s overall tax position, tax treatments, and supporting figures. This process helped me understand how to organize and present tax-related information effectively for client discussions.

In the afternoon, I assisted Rachel with a phone call to the IRB to follow up on the strike-off status of a company. This task improved my communication skills and gave me insight into liaising with tax authorities.

Later, I attended the Tax Team 12 weekly meeting, where we shared updates on our assignments and received feedback from supervisors. Toward the end of the day, I supported Raymond in preparing tax queries for a client and helped Rachel clear review points for another file, reinforcing my ability to manage multiple responsibilities efficiently.

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Today, I assisted Rachel in clearing review points for a tax file and followed up with LHDN on the strike-off status of a client company. The call helped improve my confidence in communicating with government agencies and gave me better insight into strike-off procedures.

In the afternoon, under Beh’s supervision, I focused on document arrangement for several companies. This involved scanning hardcopy tax computations and supporting documents that often prepared by external firms and uploading them to the tax team’s SharePoint. I ensured files were properly named and organized for easy access.

The task required focus and efficient handling of multiple files, which strengthened my document management skills and reinforced my understanding of standard tax documentation.

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Today, I began the day by assisting Beh with preparing tax fee proposals for two companies. This involved understanding the nature and scope of tax services required, estimating the level of work involved, and drafting fee justifications accordingly. It gave me valuable exposure to how fee structures are determined based on client size, complexity, and compliance requirements.

In the afternoon, I worked with Raymond to clear review points for a tax computation. I carefully reviewed the previous draft, applied corrections, and ensured that all figures and treatments aligned with the reviewer’s feedback, which helped enhance my precision and attention to detail.

Later in the day, under Tiffany’s supervision, I input financial statement data for a new client and assisted in preparing tax queries. This required identifying potential issues or unclear areas related to tax treatments, which further improved my ability to analyze financial data and formulate relevant tax questions.

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Today, under Tiffany’s guidance, I handled both financial data entry and tax query preparation for several companies.

In the morning, I prepared tax queries for Berger International Sdn Bhd, identifying key tax-sensitive areas from the financials. I then worked on Trans-Global Tradelinks (M) Sdn Bhd, entering financial data and drafting queries to clarify items such as intercompany transactions and expense treatment.

Later in the day, I assisted with Berger International (Sarawak) Sdn Bhd, continuing with both data entry and query preparation. The tasks deepened my understanding of tax review processes across different company structures and enhanced my attention to financial accuracy.

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Today was a productive day focused on both tax query preparation and clearing review points under Tiffany’s supervision. I began the morning by continuing with Trans-Global Tradelinks (M) Sdn Bhd, where I worked on refining and drafting tax queries based on their financial data, ensuring clarity and accuracy in line with tax treatments.

I also assisted in clearing review points for Comfy Nest International Sdn Bhd and later for Comfy Nest Holding Sdn Bhd, reviewing previous computations and applying feedback carefully to ensure alignment with tax standards and team expectations.

Mid-morning, I attended the Tax Team 12 Weekly Meeting, where we discussed progress on current tasks, shared insights, and received guidance on upcoming deadlines. The meeting helped reinforce the importance of collaboration and maintaining consistency in our work.

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Today, I continued working closely with Tiffany on several client files. The morning began with tax queries preparation for Trans-Global Tradelinks (M) Sdn Bhd, which involved identifying key tax-sensitive areas from the financials and drafting queries accordingly. This task continued throughout the day as the company’s operations are relatively detailed, requiring careful review.

Later in the morning, I worked on data input for Comfy Nest Holding Sdn Bhd, ensuring the financial statements were accurately reflected in our system for tax computation purposes.

In the afternoon, I assisted with data entry for Berger International (Sarawak) Sdn Bhd and returned to Trans-Global Tradelinks for further data input, as the volume of figures required multiple passes to ensure accuracy.

I ended the day by preparing tax queries for Zerin Properties Sdn Bhd, reinforcing my skills in analyzing statements and formulating targeted questions for clients.

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Today, I spent the majority of my time assisting Tiffany with tax queries preparation for Zerin Properties Sdn Bhd. This required reviewing their financial statements in detail, identifying items that may require clarification from a tax perspective such as intercompany charges, director fees, and deductible expenses and drafting clear, professional queries for the client. It was a great opportunity to deepen my understanding of real-world tax issues and strengthen my analytical and writing skills.

In the late afternoon, I attended a training session on the Education Assistance & Bonding Program, which provided useful insights into career development support available within the firm. It also highlighted the firm’s commitment to staff growth and retention through structured learning and bonding mechanisms.

To end the day, I supported Beh in drafting a tax fee proposal for 5X Capital Sdn Bhd. This involved assessing the scope of services, estimating workload, and formulating a fee structure that aligns with client expectations and internal standards.

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Today, I continued assisting Tiffany in preparing tax queries for Zerin Properties Corporate Valuers Sdn. Bhd. Due to the company’s large size and the volume of financial data involved, this task was particularly time-consuming. I had to carefully screen through numerous accounts and transactions to identify tax-sensitive items, such as intercompany dealings, director-related payments, and deductible expenses.

The process required a high level of attention to detail and a good understanding of tax principles to ensure accuracy and relevance in our queries. Despite the complexity, it was a valuable experience that sharpened my analytical skills and improved my ability to manage detailed, large-scale tax files.

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Today, I continued supporting Tiffany with financial data entry for both Zerin Properties Sdn Bhd and Zerin Properties Corporate Valuers Sdn. Bhd., focusing on ensuring all figures from the financial statements were accurately reflected in our system to support tax computation.

Under Raymond’s supervision, I also worked on clearing review points for Sis Intergrated Sdn Bhd and SDK Power Sdn Bhd, refining previous computations and making corrections based on feedback. These tasks helped me sharpen my attention to detail and improve my understanding of review standards.

It was a structured day with steady progress across multiple files, reinforcing both my technical skills and time management.

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Today was a break from routine as I helped with the relocation of the physical filing storage from YYC HQ to the Finance Department’s building. The task involved rearranging nearly 3,000 heavy case files onto racks, and I worked alongside interns, seniors, and associates to complete it.

The work was physically demanding, but it offered a fresh perspective on the sheer volume of documentation involved in tax and audit services. It also reminded me how organized physical records still play an important role despite digital systems.

Though exhausting, it was a meaningful experience that highlighted the value of teamwork and gave me a deeper appreciation for the backend operations that support client work.

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The first half of the day was spent continuing the file rearrangement at the Finance Department building. We worked on organizing the remaining physical files from the HQ relocation which a task that required coordination and physical effort due to the volume and weight of the documents.

In the afternoon, I assisted Beh with preparing both tax fee proposals and tax refund proposals for three companies: Biomarketing Services (M) Sdn Bhd, Biomed Global Services Sdn Bhd, and BMS Diagnostics (M) Sdn Bhd. This involved reviewing each company's background, estimating service scopes, and analyzing refund eligibility, which gave me deeper insight into practical tax planning and proposal drafting.

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Today’s focus was split between tax queries and proposal drafting. Under Raymond’s guidance, I continued preparing tax queries for Prodigy Medic Sdn Bhd throughout the day. This involved analyzing their financial statements, identifying tax-sensitive areas such as director remuneration and intercompany transactions, and drafting detailed queries for client clarification.

In between, I assisted Beh with refining tax fee proposals for Biomarketing Services (M) Sdn Bhd, Biomed Global Services Sdn Bhd, and BMS Diagnostics (M) Sdn Bhd. This involved updating the proposal content based on the companies’ size, industry, and expected scope of services.

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Today, I continued assisting Raymond with the tax queries preparation for Prodigy Medic Sdn Bhd. Due to the company's large size and complex financial activities, the process was time-consuming, requiring careful review of various accounts, including intercompany transactions and expense allocations.

In the late afternoon, under Jia Wen’s guidance, I started preparing the first draft of tax computation for Highlight Parts Distributors Sdn Bhd, ensuring accurate input of financial figures and tax adjustments in line with standard requirements.

The day was intensive but helped reinforce my tax review and computation skills, especially when dealing with larger-scale entities.

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Public Holiday:

Today, 2 June 2025, was a public holiday in observance of Agong’s birthday.

No official training or meetings were held.

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Today, under Jia Wen’s guidance, I continued preparing the first draft of tax computations for both Highlight Parts Distributors Sdn Bhd and 5X TCC Sdn Bhd. The process involved careful input of financial data and applying standard tax treatments, which helped reinforce my familiarity with key adjustments and compliance steps.

Later in the afternoon, I assisted Beh with tax fee checking for YA 2024 (Jan–Jun). This involved reviewing client invoices in the XPM system to ensure the fees recorded were accurate and up to date for companies handled by Tax Team 12. It gave me a clearer picture of how internal monitoring ensures proper billing and tracking of service delivery.

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This afternoon, I continued working with Jia Wen on the first draft tax computation for 5X TCC Sdn Bhd, refining input of financial data and applying appropriate tax adjustments. It was a good opportunity to strengthen my familiarity with tax treatment processes and maintain accuracy under guidance.

Later, I prepared the tax computation for LKS Enterprise (M) Sdn Bhd, a company currently undergoing striking off. As expected, there was no audit file to refer to, but given the company had very limited transactions, the task was relatively easy to manage. It was a different kind of challenge, one where simplicity required just as much care in validation to ensure completeness, even without supporting documents.

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Today, I prepared the first draft tax computations for three related companies under the Royalton group: Royalton PMC, Royalton MCU Coatings (SEA), and Royalton Chemical, supervised by Rachel and Beh.

Each company had different focuses which are PMC on services, MCU on production, and Chemical with potential R&D activities, so the tax treatments varied. I applied the relevant adjustments such as capital allowances, non-deductible expenses, and considered possible double deductions for R&D under Royalton Chemical.

Working on group-related companies helped me understand the importance of tailoring tax treatments to each business’s nature, even within the same corporate group.

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Today was a productive blend of technical tasks and tax knowledge enhancement. I manually input Form C for Royalton PMC, Royalton MCU Coatings, and Royalton Chemical, due to recent tax law amendments that prevented automated transfers via BrassTax. This required logging into MyTax and entering each detail manually, it is an exercise that emphasized the importance of precision and a solid understanding of each section of the tax return.

I also assisted in clearing review points for KL Frozen Food under Jia Wen’s guidance. This was my first time handling a partnership tax computation, which proved to be quite challenging, but it significantly deepened my understanding of non-company structures and their unique tax treatments.

In the afternoon, I attended a CPA Australia briefing and a Stamp Duty session, where I learned that certain stamp duty charges are deductible while others are not which is an important distinction that enhances my tax planning perspective.

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Started the day by clearing review points for KL Frozen Food and two individual clients,Lou Kwong Kan and Lau Khong Mun. This included verifying income figures, relief claims, and ensuring CP30 and Form B were accurately completed for submission.

In the afternoon, I continued preparing tax computations for Royalton PMC, MCU Coatings, and Royalton Chemical. Focused on adjusting capital allowances, non-deductible expenses, and maintaining consistency across the group’s tax treatments.

Handled a call to IRB for 3XP Sdn Bhd to follow up on an enquiry, documented the updates, and relayed the information internally.

Later, assisted Tiffany with Greenfinder’s data input into BrassTax and prepared relevant tax queries. Ended the day with the first draft of Zerin Properties’ tax computation based on their audited reports.

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Today involved multiple rounds of financial data entry into BrassTax for Pinc Technology, Greenfinder, and Zerin Properties. These required careful matching of audited figures, separating business and non-business income, and ensuring proper allocation for tax purposes.

During the TT12 Weekly Meeting, we discussed ongoing workloads and common challenges in recent tax computations, especially around partnerships and manual Form C submissions.

I also continued drafting Zerin Properties’ tax computation, consolidating adjustments and verifying expense classifications for accuracy.

Lastly, I assisted Beh in preparing the tax refund claim for Hubei Dijian Construction (Malaysia) Sdn Bhd, reviewing CP204 instalments versus actual tax payable and ensuring supporting documents were complete for submission.

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Today involved a mix of tax computation drafting and manual submission tasks. I began the morning refining tax adjustments such as capital allowances and non-deductible expenses for a service-based company. Careful attention was needed to align the computations with the latest tax rules and ensure figures reconciled with the financial statements.

Later, I manually submitted Form C through MyTax. This required entering all relevant sections one by one, including statutory income, tax incentives, and instalment payments, since the system did not support automated transfers, precision was key.

I also supported tax refund preparation by reviewing prior payments against the actual tax payable, checking for overpaid balances, and organizing supporting documents to justify the refund. Toward the end of the day, I began preliminary work on another draft computation, focusing on analyzing income sources and classifying expenses for deductibility.

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Today was dedicated to preparing and finalizing tax computations and handling manual Form C submissions. The morning involved working through the first draft of a manufacturing company’s tax computation, ensuring correct treatment of capital allowances, provision adjustments, and expense classifications. Given the company operates across states, I also considered inter-company charges and potential timing differences.

In the afternoon, I manually submitted Form C via the MyTax portal due to system limitations, requiring precise input for statutory income, tax payable, and relevant tax reliefs. Each section had to be entered with care to reflect the finalized computation figures, highlighting the importance of accuracy and familiarity with the portal’s structure.

Later, I began drafting the computation for another branch of the same group, which involved similar steps but slight variations due to different operational scales and regional considerations. This consistency across group files made it easier to apply a structured approach while remaining alert to subtle differences.

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I started the day finalizing a draft tax computation, ensuring key tax adjustments such as disallowed provisions, capital allowances, and unutilized losses were properly applied. After review, I proceeded with manual Form C input through MyTax, double-checking each section against the computation to avoid discrepancies.

In the afternoon, I worked with Jia Wen to resolve review points for two smaller entities. These involved clarifying tax treatments for director fees and confirming the correct business expense classifications. It was a good exercise in applying reviewer feedback to refine and validate earlier work.

Toward the end of the day, I began drafting another tax computation under Rachel’s supervision, focusing on finance-related items like interest income, loan adjustments, and investment holding company considerations.

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Today was largely centered around refining tax computations and handling manual submission procedures. I spent the morning completing the first draft for a mid-sized trading company, with particular attention on expense classification, capital allowance eligibility, and adjustments for prior year overprovisions.

Later, I proceeded with manually entering Form C via MyTax. As always, this required cross-checking statutory income, incentive claims, and tax instalments to ensure the submission reflected the finalized computation accurately. Although repetitive, this process helps reinforce a structured and detail-oriented approach to tax compliance work.

Toward the end of the day, I supported the review process for another client file. This included addressing feedback on expense justifications and making revisions accordingly. The hands-on experience with both preparation and review helps sharpen my understanding of how different tax treatments are applied in practice.

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The day started with the TT12 weekly meeting, where we discussed recent manual Form C cases and aligned our workflow strategies, which helped reinforce consistency across the team.

After that, I assisted Rachel in clearing review points for Zerin Capital, focusing on classifying interest income and non-deductible expenses, this deepened my understanding of tax treatment for investment holding companies.

Later, I supported Kah Kean in inputting financial data for Active Force Security. We carefully matched audited figures and ensured proper separation of non-business items.

Rachel also handled a phone call with IRB regarding 3XP Sdn Bhd. I noted key updates and learned how to record follow-ups efficiently.

In the afternoon, I helped Winnie prepare slides for a client presentation, refining layout and highlighting key tax issues. It was a good exercise in communicating technical info clearly.

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Today, I continued assisting Winnie with the client slide deck for Comfy Group, focusing on refining layout, visuals, and structuring tax insights for presentation. This task helped me better understand how to translate technical tax content into something visually engaging and client-friendly.

Later in the afternoon, I helped Raymond resolve review points for Goldirex Sdn Bhd. We worked through some discrepancies in disallowed expenses and confirmed director-related costs. It was a valuable reminder of the importance of reviewing source documents carefully.

Toward the end of the day, I supported Kah Kean in preparing the first draft tax computation for Active Force Security. This involved entering audited figures, adjusting for tax treatments, and ensuring correct classification between deductible and non-deductible items.

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Today was largely centered around the preparation of the tax computation for Active Force Security Services. I worked closely with Kah Kean in reviewing the audited financial statements, identifying non-deductible expenses, and applying the correct capital allowance rates. We also cross-checked statutory income and ensured the proper treatment of employee-related costs and service contracts, which required more attention due to the nature of the business.

In the late afternoon, I assisted Tiffany with the Zerin PM file. We started by entering the relevant financial data into the tax software, ensuring that each income and expense item was mapped accurately. After that, we began drafting the first version of the tax computation. The company had some irregular items and multiple income categories, so we took extra care in distinguishing taxable vs non-taxable items and ensured consistency with group-wide tax treatments. It was a productive day that strengthened my understanding of both technical adjustments and data input accuracy.

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Today’s work was mainly focused on preparing the first draft of the tax computation for Trans-Global Tradelinks (M) Sdn Bhd, a large-scale trading company with substantial financial data. In the morning and again in the late afternoon, I worked with Tiffany to analyze the audited reports, extract relevant figures, and begin the breakdown of revenue streams and expense classifications. Due to the company's size and multi-branch operations, extra attention was required for intercompany adjustments, capital allowance schedules, and ensuring the tax treatments aligned with industry practices.

In between, I assisted Jia Wen with clearing review points for MIP Synergy Group Sdn Bhd, focusing on aligning expense classifications with tax rules and correcting minor discrepancies in the initial draft. It was a good opportunity to reinforce my understanding of reviewer expectations and the importance of consistency across schedules.

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The day was primarily spent working on the first draft of a tax computation. This involved going through the audited financial statements, identifying allowable and non-allowable expenses, applying the appropriate capital allowance rates, and ensuring accurate adjustments for prior year balances. Particular attention was given to correctly classifying different income and expense categories and aligning the figures with tax reporting standards.

In the later part of the day, I assisted with inputting financial data into the system for another client. This task required careful mapping of figures, especially separating non-trade income and reconciling retained earnings with audited accounts. The process served as a good reminder of how important accuracy and consistency are in the early stages of tax preparation.

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The morning began with financial data entry work, focusing on accurately mapping audited figures into the tax system and reconciling line items for consistency. This required extra care in identifying non-operating income and correctly tagging expense categories.

Shortly after, I attended the weekly team meeting where we reviewed key updates and ongoing challenges, including recurring issues in manual Form C submissions. It was helpful to align expectations across the team and share experiences on resolving common problems.

In the afternoon, I assisted with checking control listings for tax fee accuracy. This involved reviewing past billing entries and confirming that fee allocations were consistent with engagement letters and team records. Later, I joined a training session on the 2025 Service Tax Update. The session covered recent policy shifts and new compliance points, which will be useful for upcoming client engagements.

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The day began with data entry work, where I continued mapping financial figures into the system. This task emphasized accuracy in capturing each component of income and expense, especially those with tax implications.

Later in the morning, I supported the review process by helping resolve outstanding review points. This involved checking adjustments related to prior year items and ensuring consistency with the tax computation. It was a good refresher on how minor discrepancies can affect overall accuracy.

The remainder of the day was spent assisting with the preparation of first draft computations. I worked through audited accounts to determine allowable and non-allowable expenses, applied capital allowance rates, and ensured the correct classification of income. Each session sharpened my understanding of the detailed workflow required in drafting computations from scratch.

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Today was focused entirely on drafting tax computations. In the morning, I assisted with compiling figures from audited financials, adjusting for tax treatments such as disallowable expenses and capital allowances.

As the day progressed, I continued preparing first drafts, ensuring consistency in how figures were treated and verifying that all necessary disclosures were included. Each file had unique elements that required careful interpretation, especially in areas like related party transactions and income classifications.

Spending the full day on similar tasks allowed me to deepen my familiarity with the full workflow and strengthen my attention to detail across different company profiles.

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Public Holiday:

Today, 27 June 2025, was a public holiday in observance of Awal Muharram.

No official training or meetings were held.

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The day began with continued work on a first draft tax computation, where I revisited financial figures and refined prior adjustments. It was a good chance to double-check capital allowance treatment and ensure consistency in expense classification.

In the afternoon, I shifted to data input for another file. This required careful mapping of audited figures and distinguishing between trade and non-trade items. Though the process was routine, it strengthened my awareness of how small details can affect overall accuracy.

Each task added a little more clarity to my understanding of tax workflows and highlighted the importance of being methodical at every step.

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The day started with continued work on a first draft tax computation, focusing on refining earlier entries and verifying adjustments. I took extra care to recheck the capital allowance claims and ensure all expense categories were properly classified according to tax standards.

Later in the afternoon, I shifted to communication tasks, which included making a call to IRB and drafting a formal letter. These tasks were more administrative in nature but reminded me of the importance of clarity and tone in professional correspondence.

Toward the end of the day, I resumed another round of tax computation drafting. With each file, I felt more comfortable navigating the process, especially in spotting inconsistencies and aligning entries with statutory expectations. Small refinements continue to shape a clearer picture of what accuracy really looks like in practice.

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Today was focused entirely on preparing first draft tax computations. The morning involved reviewing audited financials, identifying disallowable expenses, applying capital allowances, and ensuring correct classification of income.

Throughout the day, I worked on several files, each with varying complexity. One task involved group-related transactions, which required deeper analysis and reinforced the need for precision in expense breakdowns.

Although the work was repetitive, it provided valuable practice. I became more efficient in spotting adjustments and gained a better grasp of the tax drafting workflow. The experience sharpened both my technical and analytical skills.

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The day involved handling multiple review-related tasks. In the morning, I assisted in clearing review points, focusing on reconciling prior year adjustments and verifying capital allowance claims. It required attention to small inconsistencies that could impact the final tax position.

Later, I supported the preparation of tax queries. This involved summarizing key areas of concern and drafting clear, concise questions for client clarification, an exercise that sharpened my understanding of documentation quality.

In the afternoon, I resumed tax computation drafting. The process reinforced the importance of consistent treatment of figures, particularly with expense classifications and non-trade income.

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The morning started with assisting in the preparation of an individual tax computation draft. This involved careful review of income sources and allowable deductions, reinforcing the unique treatment required for personal returns.

Mid-morning, I helped clear review points for another file. The task required checking specific adjustments and ensuring compliance with current tax standards, sharpening my accuracy in reconciling figures.

In the afternoon, I focused on inputting financial data into the system. This required mapping figures from audited accounts and tagging them into the correct categories, particularly differentiating between operating and non-operating items. The consistency check helped reinforce the importance of structured data entry in preparing for computation work.

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Today was spent preparing a first draft tax computation. I reviewed audited financial statements, identified allowable and non-allowable expenses, and applied the appropriate capital allowance rates. Care was taken to ensure accurate classification of items and consistency with prior year balances.

While the file was relatively straightforward, it provided a good opportunity to refine my understanding of tax treatments, particularly in distinguishing deductible expenses from capital items. I also double-checked retained earnings and reconciliations to ensure alignment with audited figures.

Although the process was familiar, I used this task to reinforce a structured and careful approach. With each draft, I’m becoming more confident in applying tax principles and spotting potential inconsistencies early in the workflow.

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I spent the majority of the day working on a first draft tax computation. The process involved reviewing audited financials, adjusting for disallowable expenses, and applying the correct capital allowance rates. I paid close attention to retained earnings reconciliation and made sure each item was properly classified.

In the afternoon, I assisted with clearing a review point for another file. This required verifying specific adjustments and ensuring they aligned with tax standards and previous computations.

The tasks today helped reinforce the importance of consistency and clarity in tax work, especially when transitioning from draft to review stages. Each session continues to build my confidence and accuracy in handling tax files independently.

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The day started with assisting in clearing a review point, where I helped verify earlier adjustments and ensure alignment with updated tax treatment requirements. This task highlighted how small discrepancies can influence the overall computation outcome.

I then resumed work on a draft tax computation, continuing from earlier sessions. This included checking capital allowances, disallowed expenses, and ensuring consistency across categories.

Later, I handled two phone calls to the IRB regarding different client matters. These calls served as a reminder of the importance of clear documentation and communication, especially when liaising with tax authorities.

Overall, the day balanced technical work with administrative communication, reinforcing the importance of precision and follow-through in both areas.

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The day began with a follow-up call to the IRB to clarify pending issues, reinforcing the value of persistence and professionalism in tax-related communication.

Afterward, I resumed work on a tax computation draft. The focus was on refining earlier adjustments and reviewing disallowable expenses. Repeated exposure to similar tasks is gradually improving my speed and confidence in applying tax rules accurately.

In the afternoon, I assisted with document arrangement, including uploading CP204 forms and preparing a tax clearance letter. Though administrative, these tasks emphasized the importance of proper documentation and file tracking in the overall tax process.

It was a balanced day of technical review and clerical coordination, both essential to ensure smooth workflow.

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The morning started with our weekly team meeting, offering an overview of progress and workload updates. These sessions are helpful in aligning expectations and clarifying priorities.

Following the meeting, I worked on a new tax computation draft. It involved identifying disallowable expenses and ensuring the correct application of capital allowances. Repeating similar processes across different clients is strengthening my consistency and efficiency.

In the afternoon, I observed how IRB correspondence is handled through a phone call task, which gave insight into the tone and precision required in such communication. Later, I supported document arrangements for a tax clearance case, highlighting the importance of neat file management and compliance timing.

Overall, it was a structured day with a blend of teamwork, technical drafting, and administrative learning.

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This final week marked a reflective and meaningful close to my internship journey. I focused on wrapping up the remaining tax computation files, ensuring each was completed with care and handed over properly. It felt fulfilling to finish strong and contribute responsibly to the team’s workflow.

Aside from technical work, much of the week centered on exit formalities. I completed the YYC exit form, submitted my UUM performance evaluation, and returned company property such as my name tag. Clearing my workspace was a quiet but symbolic moment an opportunity to appreciate how much I’ve grown in both skill and mindset over the past months.

A key part of this week was also a conversation with my manager and HR regarding future plans. We discussed the potential of converting to a permanent role within YYC and explored the possibility of rotating into other departments. I took this opportunity to express my long-term interest in the M&A department, which aligns closely with my passion for strategic finance and business growth. Their openness and encouragement made me feel hopeful about future opportunities within the firm.

I also had the chance to personally thank several team members who had guided me along the way. Their support from answering small questions to involving me in real tasks played a huge role in shaping my experience. I’ve learned that a collaborative and supportive environment is just as essential as technical skills.

As I conclude this internship, I feel more confident, more focused, and more inspired. I’m grateful not only for the practical knowledge I’ve gained, but also for the clarity I now have about the path I want to pursue.