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The following students, please give your input for Q2. 

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The following students, please give your input for Q2. 

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The following students, please give your input for Q1. 

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The following students, please give your input for Q1. 

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The following students, please give your input for Q3. 

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The following students, please give your input for Q3. 

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The context of this change is that Global Green Books was facing operational challenges. With Samantha's assistance, the change ultimately succeeded.

Driving forces:

a. Pressure from customers due to delayed deliveries, such as the inability to deliver textbooks to college students.

b. Samantha's project management skills. She understood project management and was interested in taking on challenges, practicing and solving the problems encountered by Global Green Books.

Restraining forces:

a. Global Green Books lacked project management processes and tools.

b. Lack of effective communication within the company, especially with relevant stakeholders.

c. Absence of quality control and inspection processes.

d. Lack of risk forecasting and risk response plans.

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1. Strategic:

-Focus on managing target customers by identifying the most critical groups at this stage.

The case study highlights a significant change in workload when they secured a large local university client who required customised e-books. When it became challenging to meet all customer needs, strategic adjustments were necessary.

2. Structure:

-Redesigned the organisational structure and reassessed each employee's workload, responsibilities and performance appraisals to ensure rationality and effectiveness.

-Establishing dedicated project teams for tasks such as customising e-books for universities to ensure quality.

-Creation of a dedicated quality control and cost management team, which was particularly important as business volumes increased.

3. Systems:

-Implement digital upgrades, including an ERP system, to manage departmental operations, improve productivity and analyse costs. This also helps to effectively measure employee performance. On the customer side, a customer relationship management system enhances customer management.

4. Skills:

-Redistribute existing employees and adjust the proportion of part-time employees in each department, prioritising full-time employees in core areas.

-Enhance training of part-time employees through training manuals and evaluation systems.

5. Style:

-Emphasize the importance of excellent communication skills, as demonstrated by Samantha's ability to manage the project process within three months.

6. Staff:

-Recruiting professionals like Samantha with a background in project management is critical to identifying and solving the challenges facing the company.

7. Shared values:

-Combining company values with performance, with customer satisfaction as the main goal. The case does not specifically mention values, but the main goal of the company is customer satisfaction, correlating departmental performance with customer satisfaction to achieve company goals.

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1. Strategy: they need re-analyze their target market.

2. Structure: After identifying the target market they need to hire enough employees and segment the departments according to the demand. For example, physical books and e-books are divided into two departments

3. System: Utilizing software that allows for timely tracking of shipments, as well as a customer relationship management system to ensure timely delivery of shipments and timely communication with customers.

4. Skills: Training for new employees hired

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For example, to which group of stakeholders, do you have to communicate the urgency of change (benefit of change, cost of not changing). 

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For example, to which group of stakeholders, do you have to communicate the urgency of change (benefit of change, cost of not changing). 

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Employees: Cause they need to understand the new project management processes and how their roles might change. They also need to understand the benefits of these changes in terms of work efficiency and product quality.

Customers: This includes the local college and other businesses. They need to be reassured that the changes will lead to improved delivery times and product quality.

Owners/Founders: Jim King and Brad Mount need to understand the benefits of the change in terms of profitability and business sustainability.

Suppliers: If there are any suppliers involved in the electronic assembly and publishing process, they would need to be informed about any changes that might affect their services.

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Strategy: Adopt a Formal Project Management Approach, introduce structured project management practices to ensure projects are completed on time and within budget.

Structure: Set up e-book department to focus on e-book projects

Skill: Develop comprehensive training for new hires, focusing on the specifics of eBook production and project management.

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Structure:

Company can create specialized teams or departments to focus on specific tasks such as editing, publishing or customer support (in this case, there is no clear division of labor for each employee).

System:

In addition to the project management system, the quality control system and CRM also need to be introduced to ensure the needs are met.

Skill:

Company should not only hire employees with relevant experience or skills, but also provide training and development opportunities for employees, and establish continuous and effective training systems to improve the various skills of employees.

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strategy:

Reduce investment in solving shortcomings, deliver products first, and then perform product maintenance after sales.

structure:

Evaluate the efficiency and effectiveness of the organizational structure, improve or reduce unnecessary structural parts, and improve delivery efficiency.

Add a risk department to evaluate product quality and risks

system:

Invest in new software to increase productivity and aid operations.

Upgrade the production process to reduce production costs.

staff:

Make statistics on employees' skills, allocate tasks reasonably, and increase employee utilization.

Outsourcing or hiring specialized talent can be used to solve specific needs or projects.

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1. Highlight the Benefits of Change: Clearly articulate how the proposed project management practices will address these issues and lead to improved efficiency, quality, and customer satisfaction. Stress the importance of these changes for the sustainability and growth of the company.

2. Use Data and Examples: Support the message with data and real examples. For instance, could present data on the delays and quality issues encountered, and then show projections or case studies demonstrating how project management practices have helped similar businesses.

3. Communicate the Plan: Outline Samantha's proposed changes, including the introduction of formal project management processes, the creation of a PM manual, and the training for employees. Explain the timeline and what is expected from each stakeholder during this transition

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1.strategy: adopt a strategic approach that prioritizes customer satisfaction, quality control, and timely delivery.

2.structure: a more formal organizational structure for project management, with clear roles, responsibilities, and reporting lines for project teams.

3.skills: a training program, especially about managing projects better and making sure eBooks are the best they can be. Also, knowing how to chat with customers and understand what they need is super important.

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1. Strategy: They need to work on the strategies which can lead to the satisfaction of the customers.

2. Structure: Re- organising the structure by dividing the work of employees into different departments and hiring the right one for the right job.

3. System : Implementing advanced tech systems for the production of the ebooks, sales and customer relationships. Also to invest on scheduling and budget planning.

4. Skill : Identify the required skill for the production of the ebooks ie. writing, editing in order to avoid wasting time and money fixing the defects in the ebooks.

5. Staff: To recruit a professional employee based on the required skill. The employees must be hired not only based on their technical skills but also for their interpersonal skill.

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Strategy:

To enhance the organizational strategy, a thorough market analysis is crucial, encompassing an understanding of customer preferences, emerging trends, and competitive landscapes. Integrating innovation and sustainability into the strategy is key for staying competitive and aligning with societal needs.

Styles:

Leadership styles significantly shape organizational culture. Adapting leadership styles, such as embracing transformational leadership for inspiration and motivation, fosters a dynamic environment. Emphasizing flexibility and a growth mindset, along with transparent communication, promotes collaboration and adaptability.

Staff:

Strengthening the workforce involves assessing and improving skills through targeted training. Prioritizing diversity and inclusion efforts, including revising recruitment strategies, fosters innovation. Implementing talent retention strategies, such as professional development and a positive work environment, ensures the retention of high-performing employees.