# data[].attributes.body
Needed, Printed /id/

The customer needed to add a new package, because the current one is not enough.

The bill wasn't printed, because the customer enrolled Autopay.

# data[].attributes.body
checked/t/
I checked your account and everthing is correct.
missed/t/
Could you please see if you missed callas from technical personnel?
refused/d/
He refused to admit the bill balance.
arrived/d/
My package nevere arrived
started /id/
The nfl match started at 6 pm.
included/id/

# data[].attributes.body
/t/ Finish, Help
/d/ Receive, Call
/id/ Start, Visit
Remember that the HBO package offer finished the last month.

I already helped with the billing cycle change. Do you need something else?

You try to tell me that you received an e-mail from us yesterday. Is it correct?

She called to ask about charges on her bill.

Your internet service started with the basic plan, and now you have a high speed internet service.

I can see that you visited the website this morning.

# data[].attributes.body
/t/ Finish, Help
/d/ Receive, Call
/id/ Start, Visit
Remember that the HBO package offer, finished the last month.

I helped already with the change billing cycle. Do you need something else?

You try to tell me that you received an e-mail from us yesterday. It´s correct?

She called to ask about charges on her bill.

Your internet service started with the basic plan, and now you have a high speed internet service.

I can see that you visited the website this morning.

# data[].attributes.body
fixed, finished /t/
The technician had not fixed the issue yet.

The agent finished the interaction correctly.

enrolled, begged /d/
The customer enrolled AP/PB to the account.

The customer begged for another discount, however that wasn't possible.

needed, printed /id/
The customer needed to add a new package.

The bill was printed.

# data[].attributes.body
/t/ worked, unlocked.
*I already worked on your situation.
*Yes, unlocked your account .
/d/ signed, cancelled.
*She signed the contract on thursday.
*You cancelled your account last month.
/ed/ repeated, started.
*The information that you repeated is clear now.
*Last week you started your internet service.

# data[].attributes.body
Write your name of the title of your post. Then, write the verbs you decided to use for the task. Remember that you need to have 2 verbs per category. Lastly, record you answer on the padlet.

# data[].attributes.body
checked /t/
I have checked today your customer account
and everything is correct.

missed/t/
Could you please see, if you have missed calls from technical personnel?

refused/d/
I saw in the system that your payment was refused, could you send me a picture of the bill?

arrived/d/
I am juan david giraldo from att's social networks department the reason for my communication is because I see a post where you say that your cell phone has not arrived.

started/id/
hbo benefit started in january and has already expired.

included/id/
I'm sorry but the unlimited minutes are only included in the elite plan.