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Post here some polite expressions you know and use when you communicate with customers. You can post in words or gifs (your choice

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[preparation 5 minutes/Role-play length 4 minutes]

Instructions:
1. Recall your experience as an intern
2. imagine you are the receptionist/customer service agent.(eg; at a theme park/travel agency/five star hotel)
3. You have a customer with you who wants to buy something(a product/service)
4. but you DON’T have it
5. You need to sell him/her what you HAVE
6. Role-play how you will handle the situation & sell the product using what you’ve learned from the lesson
7. Refer to notes on Padlet for positive language & polite expressions to persuade customer to buy from you.

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Open this link. Watch the video and post your answers to the following questions on the padlet.
Questions:
a. What is the problem?
b.What is the difference between the way female and male receptionist dealt with the customer?
c. Who do you think handled the situation best? Justify please

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Beverly Hills Cop (1-10) Movie CLIP - Axel Gets a Room (1984) HD

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REMEMBER:Before you leave... PLZ post your feedback here!

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REMEMBER:Before you leave... PLZ post your feedback here!

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write 1 thing:
1. you learned from the lesson
2. you liked in the lesson
3. you think needs improvement

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Thanks ABunch Banana GIF - ThanksABunch Banana - Discover & Share GIFs

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The perfect ThanksABunch Banana Animated GIF for your conversation. Discover and Share the best GIFs on Tenor.

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WATCH: Learn how to use positive language when talking with customers

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WATCH: Learn how to use positive language when talking with customers

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Phone Skills: Positive Language - Preview

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Positive Language

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1. Reservation was not found
2. The male receptionist was providing solution to the problem but the female receptionist insisted that there are no rooms available and not providing any solutions to the customer.
3. The male receptionist handled the situation best. The male receptionist provided solution to the customer and controlled the situation at that time.

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1. If I may..
2. Excuse me...
3. Sorry to disturb you..
4. Thank you for your time
5. Could you please..
6. It would be lovely..
7. Please..
8. Thank you..
9. Would you be so kind..

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Please write your feedback here