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Less Observant to the surrounding,  clinic readiness

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My team member is short of teamwork. Never help each other. Always help the ones they are close with. 🙆‍♀️🙅‍♀️💁‍♀️🤦‍♀️

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Some staff will do extra mile to their patients without expecting in return.  Some staff will not show any initiative to learn and change their attitude. 😉

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My team member short of initiative. Interms of initiating help to each and everyone. If somebody alone doing a certain task and you can see that, that person struggled already don't have any initiative to help or even ask any help he/she can provide.

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Teamwork
If the staff is not the floor manager, she/he won’t care about the waiting time.

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Communication and understanding among staff and sometimes didn't show professionalism in our work

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My team member is short of teamwork.

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When the patient press the call bell every minute then my colleague angry don’t want to answer call bell. Ask others to answer

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Procrastination

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My team member talk to patient too much, the other patient waiting for long for next registration.

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My team members give wrong appt.never checked read in doc and  clarify with doctor.

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Communication and professionalism
-Need to relay and update message as both parties need to focus
-Approach and attend to patients appropriately as a listening ear and portray a good image

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Waiting Time is too long

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Lack of patience and empathy. Will get annoyed whenever patient’s press the call bell. Will be very vocal with their displeasure about answering the call bells.

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No communication

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o

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Pr

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Waiting Time is too Long - my team members cannot handle the call  within the time limits. The patients have to wait on the q .

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My team member is short of teamwork.She does not communicate with other colleagues

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No communication

She doesn’t communicate with the other colleagues when she is not sure about her products knowledge

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Sometimes they dont know how to explain to the patient and ask me to explain and end up i kena scolding arggghhhhh!!!!

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Patience. Sometimes high workload will cause more stressful and less patience in patient

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It's not as easy as i first thought. Doing it as a team requires everyone to work together.

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It looks easy but require focus,technique and communication to bring down the helium stick down successly.

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Look easy but we have to try so many time to complete it

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Look easy but we have to try so many time to complete it

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At first I thought it was easy but when while doing it I just realise it's very hard to do it. Very challenging

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I was surpised that everyone was so willing to try multiple times to achieve the goal. I was also surprised at some team members who were not able to focus on the given task and strategies, and was focusing on what other members were doing instead.

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It may look simple and easy, but it takes alot of effort to work together as a team to complete the task with everybody commitment and competence

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It’s not easy

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It seems more difficult than I expected but interesting ideas were given to help solve the problem

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Challenging but willing to work hard for it👍

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Teamwork very important 😉

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Look easy and interesting but after we tried it seems difficult but it okay we willing to try in diff ways. Good job guys! 👍♥️

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It require teamwork, commitment and some skills to make the helium stick down.

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Look easy but is hard to control the stick

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By your posture and the way you present yourself in front of everyone. The tone of your voice and your body language.

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Eye contact
Responds by nodding the head

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Eye contact. Gesture.

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Response

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Summarise what they have said

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By showing eye contact and focus on that person

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Eye contact, body language, jotting down notes, nodding of head

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Body language, eye contact and nodding the head.

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Repeat the message that was delivered
Gesture,eye contact n body language

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Eye to eye contact while the person is talking to you...

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Eye contact and listen attentively

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Eye contact, expression

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Eye contact and nod your head, or given response in the conversation.

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By eye contact, nodding the head and repeating what he is saying. Giving compliment.

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I have learn how to ask more open-ended question to find out more about what coachee’s issue to improve.

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use appropriate words,do not accuse but encourage staff instead

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I learned that the choice of words is very important, it’s either you encourage the staff or discourage. It’s always best to use neutral words and not to let the staff feel accused immediately without letting them explained what happened otherwise they will end up being defensive.

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I have learnt that we should also find areas to encourage and praise even though we are addressing someone falling short of a service standard

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I will use “can you tell me what happened” not using “ what is your problem”

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I have learn to use neutral words instead of accusing.

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The choice of words to use, encouragement and listening.

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I have learned how to be an active listener, and to encourage staff to be more involved in improving their performance at work instead of being spoonfed.

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I have learnt to find out the problem and how to solve the solution by asking question and suporting her decision making. Important not to accuse and look down on them.

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I have learned how to talk differently...

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In dealing with a staff or patient or NOK. Active listening is important because you need to understand first the situation of the person, not to be accusing and find solution to have a better outcome.

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https://www.dropbox.com/sh/jntmpcpbizjm95t/AAD9JqT7ojgm5wAx-_6XKf96a?dl=0

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I've learn the importance of choice of words also words of encouragement. It's important for the coach to acknowledge the coachee explaination

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Begum is so cute in the video.... 😂🤭🤣

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What are the appropriate words need to use not to offend. and encourage them to open up more and don't be scared to open up. And if got certain scenario same with the role play we had it will be easy for me to handle.. 😊

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To deal or response to difficult questions, know abt the  important of give open questions