# data[].attributes.body
listen to customer
ask questions
observation

# data[].attributes.body
Moment of truth
Ask Questions
listen to customers

# data[].attributes.body
Ask customer question
Observation
Listen to customer

# data[].attributes.body
1.Listen to the customer so that you can serve them.
2.Ask questions
3.Observation

# data[].attributes.body
1. Customer daily needs like water, food and etc.
2.Listen to the customer carefully  so that you can satisfy people needs.
3.Obervation, by looking at the customer on what the customer is shopping for.

# data[].attributes.body
ask question
observation
listen to customer

# data[].attributes.body
past experience, word of mouth, touch on customer points

# data[].attributes.body
Listen to customers needs
Ask questions
Observation

# data[].attributes.body
past experience , word of mouth and moment of truth

# data[].attributes.body
Listen to customers
Ask questions
Observa

# data[].attributes.body
1) Ask questions
2) listen carefully
3) clarify with the customers

# data[].attributes.body
be observant
ask questions
listen to customer

# data[].attributes.body
Past experience, word of mouth, mass media, moment of truth and customer touch points

# data[].attributes.body
Listen to customer, Ask questions and Observation.

# data[].attributes.body
hello

# data[].attributes.body
listen to customers , ask questions , observation

# data[].attributes.body
1) Listen to customers
2) Ask questions
3) Observation

# data[].attributes.body
Past experience
Word of mouth
Moment of trust

# data[].attributes.body
Past experience, word of mouth, mass media, moment of truth and customer touch points.

# data[].attributes.body
Listen to customers
Ask questions

Observation

# data[].attributes.body
Ask questions, identify , interact wth the customers
,

# data[].attributes.body
Listen to the customer request
Ask question
Observation

# data[].attributes.body
word of mouth
mass media
past experience
moment of truth

# data[].attributes.body
Listen to customer(s), ask them questions, observe them
Past experiences, word of mouth, mass media, moment of truth, custom touch points

# data[].attributes.body
Hanson
Listen to customers
Ask Questions
Observation

# data[].attributes.body
•customer touch points
•moment of truth
•mass media
•word of mouth
•past experience

# data[].attributes.body
Listen to customers , Ask questions , Observation

# data[].attributes.body
3 Ways to identify Customer’s needs
1.Listen to Customers
2.Ask questions
3.Observation

How Customers Expectations are formed:
1.Past experience
2. Word of Mouth
3.Mass Media
4. Moment of Truth
5.Customer Touch Points.

# data[].attributes.body
Ask, observe and listen

# data[].attributes.body
1. Ask questions
2. Listen to customers
3. Observation
4. Past experience
5. Word of mouth
6. Mass media
7. Moment of truth
8. Customer touch points

# data[].attributes.body
Listen to customers, as questions, observation

# data[].attributes.body
Word of mouth, past experience, customer touch points

# data[].attributes.body
1.Customer daily uses such as examples water, food and etc.
2.Past experience of the customer experience .
3.Listen to the customer carefully to satisfy the needs of the customer.

# data[].attributes.body
Word of mouth
Past experience
Mass media
Moment of truth
Customer touch points

# data[].attributes.body
huh

# data[].attributes.body
1. ask questions
2. observe
3. listen to customers

# data[].attributes.body
ask question
listen to customers
observation

# data[].attributes.body
Past experience , Moment of truth , Mass Media and Word of mouth

# data[].attributes.body
past experience , mass media, word of mouth , moment of truth , customer touch points

# data[].attributes.body
listen to customer , ask question , observation

# data[].attributes.body
huh

# data[].attributes.body
1. observation
2. ask questions
3.listen to customers

# data[].attributes.body
listen to customers
ask questions
observation

# data[].attributes.body
Past experience , Word of mouth , Mass Media , Moment of Truth , Customer Touch Points

# data[].attributes.headline
State 3 ways to identify a customer's needs.

# data[].attributes.subject
State 3 ways to identify a customer's needs.

# data[].attributes.headline
Your answers here will help you underdstand Unit 6

# data[].attributes.subject
Your answers here will help you underdstand Unit 6

# data[].attributes.headline
How are expectations formed?  Refer to Unit 6.

# data[].attributes.subject
How are expectations formed?  Refer to Unit 6.