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ROLE PLAY 3 (TELEPHONE SKILLS)

A: Hello. Could I speak to Bob, please?

B: Who's calling, please?

A: This is Naqib. I'm a friend of Bob's.

B: Hold the line, please. I'll put your call through. I'm afraid he's out at the moment. Can I take a message?

A:Yes. Can you ask him to give me a call? My number is 017-367 3002

B:OK. I'll make sure Mr. Bob gets your message.

A:Thank you. Goodbye.

B: Goodbye.

CANCEL RESERVATION

A: I hate to do this, but I've got to cancel a reservation I made earlier this week.
B: All I need is your name, phone, and reservation date.
A: My name is Muhd Naqib Hazim. My number 017-367 3002. The reservation was for June 9.
B: Muhd Naqib Hazim. Let me hit one button, sir, and now your reservation is cancelled.
A: Thank you. I'll make another reservation as soon as I can.
B: It's been my pleasure to help you.

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https://app.mindmup.com/map/_free/2019/03/cbb9f2a03c4211e9ae5ca1908e8eea56

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https://atlas.mindmup.com/2019/02/e4167e9039a411e9bcc22f8ef4aa6ae4/telephone_skills/index.html

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https://atlas.mindmup.com/2019/02/aeeda36039a411e9be1af1b7b9b12af3/telephone_skills/index.html

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https://atlas.mindmup.com/2019/02/72d67d7039a411e9b3385b48caca3e64/topic_4_telephone_skills/index.html

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https://atlas.mindmup.com/2019/02/9b32c90039a311e9bcc22f8ef4aa6ae4/telephone_skills/index.html

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https://atlas.mindmup.com/2019/02/295883b039a311e9be1af1b7b9b12af3/telephone_skills/index.html

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https://atlas.mindmup.com/2019/02/234a86d039a311e9be1af1b7b9b12af3/telephone_skill/index.html

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https://atlas.mindmup.com/2019/02/c4a825b039a211e9b3385b48caca3e64/topic_4_telephone_skills/index.html

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https://atlas.mindmup.com/2019/02/77ffd19039a211e9b3385b48caca3e64/telephone_skill/index.html

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https://app.mindmup.com/map/_free/2019/02/5407bff039a211e9b3385b48caca3e64

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MindMup 2 - Mind Map in the cloud. Zero-friction, free online mind mapping. The most productive online mind map canvas on the Web. Supports Freemind mindmap import/export.

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https://atlas.mindmup.com/2019/02/7e9124b039a111e9be1af1b7b9b12af3/telephone_skills_/index.html

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https://app.mindmup.com/map/_free/2019/02/59c83e10396b11e9a0033718cc2c5dab

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muhammad sufi fauzan

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SIVA JR DA SILVA

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BERNARD NAVIN

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JEEVAN S/O GANNESH

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Sivaa    : Hey kimi do you know how to go Hospital Sungai Siput?

Kimi      : Yes I do. If you go straight along Fire Station near Pekan Sungai Siput.

Sivaa    : Okay then?

Kimi    :  On the traffic light you can see the KUIL go straight.

Sivaa  : Okay. After that?

Kimi    : U can see the Hospital on the right before the junction.

Sivaa  : Okay thank you.

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Directions

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jeevan: Excuse me. Can you tell me the way to the bank?

saarvin: Yes, sure. Turn left at the end of this street.

jeevan: At the traffic lights?

saarvin: Yes. Then go as far as the roundabout.

jeevan: And at the roundabout?

saarvin: Turn right at the roundabout into Dee Road.

jeevan: OK ... right at the roundabout.

saarvin: Go down Dee Road. The bank's on the left.

jeevan: Thank you.

saa: Goodbye.

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RAFIQ : excuse me could you tell me how to get to the railway station ? I”ve lost my  way.

ZAKI : yes go straight ahead till you come to the traffic light and then turn right .

RAFIQ : ok, straight ahead  to the traffic light and turn right?

ZAKI :yes! that ‘s it, take you adout five minutes.

RAFIQ :thanks you very much

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Jeevan: Excuse me. Can you tell me the way to the bank?

saarvin: Yes, sure. Turn left at the end of this street.

Saarvin: At the traffic lights?

Jeevan: Yes. Then go as far as the roundabout.

jeevan: And at the roundabout?

Saarvin: Turn right at the roundabout into Dee Road.

Jeevan: OK ... right at the roundabout.

Saarvin: Go down Dee Road. The bank's on the left.

Jeevan: Thank you.

Saarvin: Goodbye.

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Razin : Excuse me. Can you tell me the way to the TF Value Mart?

Saiyed danial : Yes, sure. Turn left at the end of this street and go straight until you see traffic lights.

Razin :oh, and after the traffic lights?

Saiyed danial : Yes. Then go to the second traffic light then straight.

Razin : okay, is it near somewhere?

Saiyed danial : yes, you can see the ABC SHEIK in front the TF Value
mart.

Razin : That’s all? thank you very much.

Saiyed danial : Welcome.

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Naqib	: Excuse me. Can you tell me the way to the bank?Ariff	: Yes, sure. Turn left at the end of this street.    Naqib	: At the traffic lights?Ariff	: Yes. Then go as far as the roundabout.            Naqib	: And at the roundabout?                  Ariff	: Turn right at the roundabout into the Road. Naqib	: OK ... right at the roundabout.                  Ariff	: Go down the Road. The bank's on the left.   Naqib	: Thank you.          Ariff	: Goodbye.

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Naqib	: Excuse me. Can you tell me the way to the bank?Ariff	: Yes, sure. Turn left at the end of this street.    Naqib	: At the traffic lights?Ariff	: Yes. Then go as far as the roundabout.            Naqib	: And at the roundabout?                  Ariff	: Turn right at the roundabout into the Road. Naqib	: OK ... right at the roundabout.                  Ariff	: Go down the Road. The bank's on the left.   Naqib	: Thank you.          Ariff	: Goodbye.

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Situation : Asking where is Train Station

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Situation : Asking where is Train Station

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Aiman: Excuse me, am sorry to trouble you, but could you tell me how I can get to the train station?

Asnawi: Yes no problem, it's that way. Keeping walking straight ahead then after you pass the library you have to turn left. then take your first right and it's across from the bus station. You cannot miss it!

Aiman: Thank you so much! I have only been in Chepor Raya for 2 days, so I don't know how to get anywhere yet.

Asnawi: Oh, I know that feeling. Me and my wife moved here a 6 months ago, and I still don't know how to find certain places! Chepor Raya is so big.

Aiman: So just to double check Keep walking straight ahead till I pass the library, then I have to turn left and take the first right. Then it's across the bus station. Is that correct?

Asnawi: Yes, that is correct.

Aiman: Well thanks for helping me. I must go and catch my train, hopefully I haven't miss it!

Asnawi: OK, bye.

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DIRECTIONS

JOHANN: Hi Badrul amin, How Are You?

BADRUL AMIN: Hi Johann,Im Good Thanks.How About You?

JOHANN: Yeah! Im Good.

BADRUL AMIN: Excuse me Johann. Do you know where is the petrol station nearby our collage?

JOHANN: Yeah! I know one of petrol station nearby our collage.

BADRUL AMIN: Can you show me the direction to the petrol station?

JOHANN: Sure! Firstly, you must go out of our collage and you turn right.

BADRUL AMIN: Okay then?

JOHANN: After that, you just keep going until you see a hospital on the right.

BADRUL AMIN: Oh! What will I see after the hospital?

JOHANN: You will see a T junction and turn left.

BADRUL AMIN: Where should I go after turn left?

JOHANN: You just continue straight ahead until the traffic light.

BADRUL AMIN: Oh! I see. How much kilometers will reach to the petrol station from the T junction?

JOHANN: It is about 1.5km to reach the destination if I’m not mistaken.

BADRUL AMIN: Okay, after that?’

JOHANN:Lastly, you will see petrol station on your left beside the mosque.

BADRUL AMIN: Thank you so much Johann for the direction!

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Assalamualaikum and Good Morning guys ! Today i would like to introduce myself and my friend. So here we go. My name is Muhammad Asyraf Bin Abdul Ghoni. I'm 20 years old and my friend Muhd Salihin 18 years old. We're from Selangor and went to Perak to continues our studies at Kolej Komuniti Sungai Siput,Perak. We're from automotive course. Nice to meet you !

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my name is muhammad razin bin zainal abidin im 18 years old im from sepang , i have 3 siblings im the second ,i like to play game , i would like to be a good mechanic and this is my friend muhammad salihin and like to play game just like me

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Hi,My name is Saiyed Danial Bin Saiyed Ahmad Shahabuddin, I Am A Firstborn And Have Four Siblings, I Learn At The KOLEJ KOMUNITI SUNGAI SIPUT. My Hobbies Are Playing Video Games And Next to me is a classmate. His name is Muhd ​​Iezdihar Bin Hazalan. He's From Ampang, Kuala Lumpur. He Is A Shy And Friendly.

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Hi,My name is Saiyed Danial Bin Saiyed Ahmad Shahabuddin, I Am A Firstborn And Have Four Siblings, I Learn At The KOLEJ KOMUNITI SUNGAI SIPUT. My Hobbies Are Playing Video Games And Next to me is a classmate. His name is Muhd ​​Iezdihar Bin Hazalan. He's From Ampang, Kuala Lumpur. He Is A Shy And Friendly.

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Assalamualaikum my name is Badrul aiman bin norhasni . im 18 years old. Im from perak. this is my picture with my friend johan and asnawi. just like me they study at kolej komuniti sungai siput

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Assalamualaikum my name is Badrul aiman bin norhasni . im 18 years old. Im from perak. this is my picture with my friend johan and asnawi. just like me they study at kolej komuniti sungai siput

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Assalamualaikum, my name is mohamad yasinul alif bin ahmad suhaimi, i live at Batu Gajah, Perak. I study at Kolej Komuniti Sungai siput, My friend name is Muhammad Sufi Fauzan Bin Mohd Khairudin, He study at the same college with me 

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Assalamualaikum, my name is mohamad yasinul alif bin ahmad suhaimi, i live at Batu Gajah, Perak. I study at Kolej Komuniti Sungai siput, My friend name is Muhammad Sufi Fauzan Bin Mohd Khairudin, He study at the same college with me 

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My name is Muhammad Iezdihar bin Hazalan.I am from Ampang,Selangor.I is 18 years old.I have 2 siblings.In addition,my hobbies play football and eat.I have a friend of his name is Saiyed Danial, Lives in Kg Felda Lasah, He Is the Last Child And He Is One Class With Me

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My name is Muhammad Iezdihar bin Hazalan.I am from Ampang,Selangor.I is 18 years old.I have 2 siblings.In addition,my hobbies play football and eat.I have a friend of his name is Saiyed Danial, Lives in Kg Felda Lasah, He Is the Last Child And He Is One Class With Me

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salamualaikum ... hallo bosskur ... my name is muhammad ariff bin norddin my 18 year old hobby i like to play sugar glader. I have  friend named muhammad naqib hazim better known as naqib he 18 years old hobby he likes to lure women

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salamualaikum ... hallo bosskur ... my name is muhammad ariff bin norddin my 18 year old hobby i like to play sugar glader. I have  friend named muhammad naqib hazim better known as naqib he 18 years old hobby he likes to lure women

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my name is badrul amin bin norhasni, i live in ipoh perak, i have 6 siblings, i am the fourth child in my family, my hobby is playing soccer and futsal, my dream is to become a famous soccer player i have good friend, his name is johann.

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my name is badrul amin bin norhasni, i live in ipoh perak, i have 6 siblings, i am the fourth child in my family, my hobby is playing soccer and futsal, my dream is to become a famous soccer player i have good friend, his name is johann.

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Assalamualaikum my name is badrul aiman bin norhasni . im 18 years old. t

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Assalamualaikum my name is badrul aiman bin norhasni . im 18 years old. t

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my name is muhammad zaki bin zulkifle i am 18 years old i'm my ultimate child in taiping city. I learned kolej komuniti sungai siput. My best friend name zoreef is 18 years old is the fourth child he learns kolej komuniti sungai siput.

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assalammualaikum and good evening.Hello my name is muhammad johann azrai.18 years old.Im from Klang Selangor.My hobby is playing video game.I would like to introduce my friend Badrul amin he's 18 and stay at Chepor,Perak.

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assalammualaikum and good evening.Hello my name is muhammad johann azrai.18 years old.Im from Klang Selangor.My hobby is playing video game.I would like to introduce my friend Badrul amin he's 18 and stay at Chepor,Perak.

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my name is badrul amin bin norhasni, i live in ipoh perak, i have 6 siblings, i am the fourth child in my family, my hobby is playing soccer and futsal, my dream is to become a famous soccer player i have good friend, his name is johann.

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my name is badrul amin bin norhasni, i live in ipoh perak, i have 6 siblings, i am the fourth child in my family, my hobby is playing soccer and futsal, my dream is to become a famous soccer player i have good friend, his name is johann.

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Assalamualaikum my name is Aiman Asnawi bin Hardi Effendy. Im 18 years old. Im from Selangor. This is my picture with my friend aiman and amin. Just like me they study at Kolej Komuniti Sungai Siput. My hobby is playing game. in the weekend i like to some fun activity like   do some jog or play at playground

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Assalamualaikum my name is Aiman Asnawi bin Hardi Effendy. Im 18 years old. Im from Selangor. This is my picture with my friend aiman and amin. Just like me they study at Kolej Komuniti Sungai Siput. My hobby is playing game. in the weekend i like to some fun activity like   do some jog or play at playground

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Assalamualaikum and good evening ! My name is Muhammad Sufi Fauzan bin Mohd Khairudin and My friend is Mohamad Yasinul Alif bin Ahmad Suhaimi..Me and my friend is 18 years old...He is from Batu Gajah,Perak...We come here for study automotive...We both study at Kolej Komuniti Sungai Siput

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Assalamualaikum and good afternoon. My name is Muhammad Ammar Syahmi Bin Mohd Hambali. I'm 18 years old. I comes from Batu Gajah,Perak. My hobby is playing badminton. I would like to introduce my friend. His name is Muhammad Zoreef. His comes from Selayang,Selangor. His age is 18 years old. His hobbies is playing futsal. We both learned at Kolej Komuniti Sungai Siput,Perak.

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Assalamualaikum and good afternoon. My name is Muhammad Ammar Syahmi Bin Mohd Hambali. I'm 18 years old. I comes from Batu Gajah,Perak. My hobby is playing badminton. I would like to introduce my friend. His name is Muhammad Zoreef. His comes from Selayang,Selangor. His age is 18 years old. His hobbies is playing futsal. We both learned at Kolej Komuniti Sungai Siput,Perak.

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my name is muhammad sakirin ashmil bin sa'adi. 18 years old. I live in chemor's Klebang Restu. hobby playing video games. studying at the college Kolej Komuniti Sungai Siput Perak. I came to college every day on a motorcycle. today I will tell about my friend. my friend 's name Kishaan s/o Kanakaran.I was 19 years old. lived in garden heawood garden  sungai siput. My friend has a hobby is playing badminton, driving a car .
kishaan is a good friend and always there with me time is hard and easy.
because he is my best friend

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Assalamualaikum... yoo wassup my name is Muhammad Naqib Hazim.This is my crazy friend,people call his name Ahloy Ya .I'm 18 years old same with my  friend.My hobby is playing badminton.Gerak lu

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Assalamualaikum... yoo wassup my name is Muhammad Naqib Hazim.This is my crazy friend,people call his name Ahloy Ya .I'm 18 years old same with my  friend.My hobby is playing badminton.Gerak lu

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Assalamualaikum. My Name Is Muhamad Khairil Hakimi Bin Rani. My hobby is playing video game. I'm 18 years old.And i am studying at Kolej Komuniti Sungai Siput. I have many friends where I am studying. but here I only want to know one person, namely Muhammad Naqib Hazim, he lives in Bangi. he is the one who can afford to have something. but he is not as good at what he has. Huhhh. Babye. [Nyampah ;')]

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Assalamualaikum. My Name Is Muhamad Khairil Hakimi Bin Rani. My hobby is playing video game. I'm 18 years old.And i am studying at Kolej Komuniti Sungai Siput. I have many friends where I am studying. but here I only want to know one person, namely Muhammad Naqib Hazim, he lives in Bangi. he is the one who can afford to have something. but he is not as good at what he has. Huhhh. Babye. [Nyampah ;')]