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https://www.youtube.com/watch?v=5yEyZjkDWTI

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Last day Fair means last day internship in LCB~
Finally I had complete my internship~ Thank you for all LCB always help me all the time~ Can't bear it today is the last day~ Will be missing all of them.

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Second day of LCB Fair, still the same, boring~ So I am chatting with my friends~ ^^

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First day LCB Fair , quite boring and because it is Thursday, so no much customers shopping here.

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Apply leave for personal issue.

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Today is the last day internship in office. this is because I will help lcb to work in fair which held by rotary club in Squareone, batu pahat

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Today I issue one of travel insurances by walk in customers. She is asking much about the insurances and I tried to answer it. Some questions I no have knowledge I will pass and ask my senior as well too

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Sunday is off day!!

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Busy help senior to prepare the group tour of China.
- Fill in the form to apply the China Visa application
- Call customers to make the full payment
- Purchase the Travel Insurances by Kurnia

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Daily routine of work
- Visa application
- Key in data
- answering call

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today customers call in complaint about the JOGOYA + Genting trip time arrangement is no good. They have no enough time to rest and enjoy in Genting. All time very rush and they feel very tired. Besides they also complaint about one of the tour leader is irresponsible to take care the customers. Our inbound manager notice that explain to customers and settle it. We will try make it better for the next short trip. Actually this all thing we hard to estimate about it, because all procedure for check in hotel really need longer time to settle.

Picture of the day: when all colleagues having the meeting for matta fair July, I am so free 🤣

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Customers call in ask about the Pocket Wi-Fi Rental that can use in foreign country. It is cheap and worth for traveler to use during their trip. They can rent in KLIA 2, level 3 nearby door 6 & 7 and it is 24 hours available services. We also provide the services to help customer booking the Pocket Wi-Fi Rental.
Customers may check out the price through the website: https://www.travelrecommends.com/

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customers will ask about the itinerary  of tour, sometime our company no have much tour in others country. For example: Europe Country. So we will intro the other company that we corporate which also full of responsible and good services to customers. We also will help customers find out the local travel agency and plan the quotation for customers. If customers satisfied with the quotation, they will confirm the quotation and make a payment.

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Special case apply the China Visa. Customer want to apply the visa per entry which want to stay at China for 180 days. Normally the duration in China just for 30days. The people who want to stay longer time has to make another application and need more documents to support.

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Sunday off day

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Saturday, rainly day.
Office cold like ice 😅

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Senior ask me for fill in the itinerary of bali tour. I need to check clearly about the destination and attraction place of Bali. Besides, the time of departure and back also must to be check in clearly before key in to the word file.

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Apply leave due to personal issue.

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Happy Vesak Day but no holiday for LCB colleague. I am sad :((
Wish all people stay health and happiness

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since yesterday I make a mistake about the luggage fees. Actually every flight the luggage charge is different. My senior told me about this ask me to be careful. This is because we need to count the exact amount include flight ticket prices, processing credit card, luggage fees with different KG and so on.

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Today customers call in ask about the quotation of flight ticket from Kuala Lumpur to Yangon, after that I help her to check the prices and make the quotation and fax for her. She is agree with the price and come our office to buy the ticket. It is so excited this is the 1st time I help customer buy flight ticket. LOL

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Sunday off day

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Sometime customers will ask about how to write the letter of invitation business to China. This is because customers want to apply multiple entry Visa to enter China for their business. We need to have more document to prove that the people visit China many time is for business. The document need is the letter invitation of China company and also the letter invitation of Malaysia Company.

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Today, one customers walk in to apply the China Visa. He is very urgent to apply the Visa because he want it on next week. Normally the processing of China Visa Application is 4 days, if customers want get the passport early, they have to apply the express services and it is costly. For urgent 2 day processing day cost RM700++. The customers angry and scold me on the spot about the Visa application too expensive. This is no my fault, the fees is follow what the rules of Visa Consular Embassy and our company no earn much on this.I explained to the customers. This unreasonable customers no have other choice and only able to apply the 4 day processing day Visa. I really want to talk about don't always be last minutes for doing this kind of document application. This is because all application is need time taken to be done.

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China Visa Application so many everyday. I was wondering about China really is a good place to visit? Hope I will have chance to visit China one day.

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Today , prepare the document for Shanghai tour like buying the insurances, luggage tag, the tour itinerary, the luggage details and so on.
I also get help to call customers for full payment after every document is done.
Picture of the day: SAMAN OF THE DAY TOO ><

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For every tour, we will provide the sweet reminder message to customers about details of tour, the luggage details, the temperature of the place, the departure time, pick up place, the currency of the destination  and so on. We also will reminder customers to bring more clothes during the tour on winter season.
The last month of internship ~~

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Today is Labor Day ^^ off day~~~

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Sunday = offday

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The Visa Consular Embassy are no allow customers apply multiple entry to China within 2 May to 19 May. We must alert if customers who want to apply the multiple Visa Entry.

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For outbound session, they will update their document of tour every week regarding the reservation of customers booking the tour, the left how many number of seat, the many kind of tour in LCB. They have to update whether the tour success or closed. Normally 10 customers the tour is means success.
Sometime customer call in ask about the tour, we also able to answer them through the update tour document.

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The insurance company AIG will be expensive more compare to Kurnia because the benefit that customers will gain more than Kurnia. For example: The Kurnia Insurance will close case when customers reach Malaysia from their Trip while AIG Insurance will continue to provide benefit to customers who reach Malaysia from their trip within 24 hours. Example of AIG give benefit if customers faces accident during their period from airport back to home or luggage delay. They just need keep the document such as doctor consultant report, the resit and other relevant doc.
We must understand about the two insurance company differences so when customers buy the insurance we can explain to them. When customers want to claims the benefit, we also must know what document are actually need.

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There have one case today about the insurances claims. One of customers who buy the insurances, after back to Malaysia, the period of insurance end but the customers happened luggage delay when he back to Malaysia. The Insurance company no give compensation due to policy don't have this benefit. So we had to explain to customers about the different of the both insurance company.
Picture of the day: Manager give us the mask

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Customers always will call in ask about the weather of the country. We just check it and tell customers but the weather just estimate from internet. Some customers don't too hot or too cold.

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Today is Public Holiday!! No working day ^^

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Sunday = off day

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Saturday is half day!! Today have customers walk in to ask about they lost their application of Australia Visa, it is possible to get back the Visa procedure. Yes, we able to help customers get back the Australia Visa if the customers visa due date no yet expired.

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Except of China Visa application, I also get help to buy the group insurances for our LCB tour. It must be careful to fill in the insurance details and nominees. After bought the insurances, I had to prepare the document to customers. For the group tour, we will buy the Kurnia Insurance for customers.
The another Taiwan Tour Insurances is done

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Everyday will have customers walk in and call in to ask about the flight ticket prices. Normally they will ask about the prices, luggage include , meal. We will help them to choose the cheaper price for air ticket. We always help customers check numerous kind of airlines company such AirAsia, Malindo, Malaysia Airline or others country airlines company. Customers will consider and if they confirm with the price they will straight booking with us. Every booking we will charge the processing fees. Some customers will complaint about that but I think this is reasonable.

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After all document already done and check, we will put inside the plastic and give to tour leader.
The bali tour is READY ^^

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For the Bali Tour, I also have to help customers fill in the Indonesia custom declaration. This is the services we had to prepare for customers. We help customers to fill especially the customers who old and can't understand the form to fill.

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We will have one tour to Bali will be departure on this 28 April. I help the senior to prepare the document such as insurances, insurances information, the itinerary of trip, the luggage information, the name tag of the luggage and so on.
Picture show the luggage name tag of LCB, this will make customers to get their luggage easier during the trip. I had to write the customers name, departure date and destination on the luggage name tag.

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Sunday off day ;))))

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Daily work routine
- answer the call
- key in database
- apply China Visa
Saturday, half day of work ^^

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Too many visa application for today.
walk in customers and also group passport of LCB Tour.
Picture of the day, there are always little souvenir from colleague=PP

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Customers walk in to buy the travel insurances to Bangkok. Senior teach me how to key in the customers details with the system of AIG. Firstly we will intro and explain about the travel insurances packages to the customers. After confirm the travel insurance packages, we will help customers buy through the Insurance Company System. Customers must provide the travel period, the passport, phone number and the most important is the nominees details.

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One issue today, there happen a customers who bought the flight ticket , we already help he bought the flight ticket but the problem is the customers can't take flight because the counter said about there are no booking. We wondering about this issue because we already booking and the booking number already give to customers. When customers complaint about this issue, we also helped he to check immediately whether it is booked or not. Well, after we checked it, the record is the booking already make. We no sure about why the flight system there no any record of the customers. Customers was very angry but we had nothing to do about this.
Picture of the day: Colleague buy the souvenir when she back from Japan trip :3

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Today I had stay in inbound session because many of colleagues went to Singapore training. So I help them to booking seat, answer the phone and solve some walk-in customers problem. It is really a busy day.

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Sunday!! the day I expected always.

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AIG Insurances expensive then Kurnia Insurances. They count their insurances fees as daily or weekly. They can choose either individual or family. Family packages for the child who under age of 18 years old and the parents as well.
After customers buy the travel insurances, we will give them the file regarding the kinds of document to prepare if customers happen anything during their trip. Those documents helps customers claim the benefits and get the compensation in a short periods of time.

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The Kurnia Insurance we will always apply in group packages. Customers can upgrade if they want change the packages of insurances to AIG insurances. Kurnia is cheaper for the low cost family or individual who want to buy insurances during their trip.

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Today , senior teach me about how to help customers apply the travel insurances. There two kinds of travel insurances for customers. First is AIG and Kurnia. Kurnia Insurances is cheaper but the benefit or compensation will less than AIG. Normally walk in customers we will intro them to apply the AIG Insurances while for the group customers we will help them to apply Kurnia Insurances.
I had to understand the details of both insurances packages and their differences so I can explain to customers about the price difference and also the benefits.

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Daily work rountine.
Key in customers database.
It was a rainy day.

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In outbound, there have many customers who apply China Visa. We need to fill in the form. One case of one customer who want to apply Multi entry China Visa within 2 years, the document she brings to us keep have problem. I am newbie so I no much clearly about the document. After give senior to check it, we find out the document left out many details; so we ask customers to bring one more new document for us. This is because the VISA CONSULAR EMBASSY of China will check very details of those document especially for the multi entry to China.

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Today have a lot of China Visa Application!! We had to keep fil in the details to the application! Make sure no wrong details and passport valid date. Besides, the passport have exceed 5 we have to fil in another form and tipe together with all the passport.

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Off day off day ✌🏻✌

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Today is the first day transfer to outbound session. New table and also new colleague. There will be a lot of thing have to learn! I am so excited

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Today is the last day I will be on inbound session. Start 1 April I will be transfer to outbound session.

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The island packages too confuse for me. This is because I have to clearly know about the price on season , which type of room customer need. This is because type of room have so many kinds which have deluxe sea, deluxe garden , deluxe pool and so on.

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Another famous island in Malaysia is Pulau Tioman. We had clearly explain to customers about the boat time to reach Tioman. This is because Tioman boat departure time and return time always unstable lead to sea level conditions. Pulau Tioman also has a lot of kampung kampung. Our major kampung will be juara and paya beach.

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I had learn about the packages of island in Malaysia. There are redang, tioman and pulau perhentiaan. Redang have so many resorts such as Redang Beach, Laguna and so on. This two resort are the famous resort in Redang. I clearly understand about the prices for normal day or peak season. Besides I also know about the packages include what also exclude what. Customers always ask about the price and also the meal.

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Line sucks !! It caused me key in the data base slowly!! Maybe one day I can done for two tour database key in but too I only done less than one tour. 😭😭

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Sunday = off day 😍😍

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Normal day, work as usual.
I was so bored all the time .

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Our manager Mr Yap told us about the LCB bus always renovate and repair if the bus any thing broke or what else. Besides that, he also told us about the driver of LCB bus who keep the bus clean and take care of the bus is very important too. He also told us about our bus always in maintanance to keep the bus always in good condition and safe to run especially for the long journey like Hatyai or Genting

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Today is Johor Public Holiday!!!

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Our inbound manager Sam have to arrange the tour guide to bring the customers to Genting and Singapore every week. He also have to check carefully if the tour guide have too many work duty to Singapore or Genting. Singapore have more bus way to go and back especially Friday, Saturday , Sunday always will have extra bus. So he has arrange it if have any extra bus for tour guide to bring. He also have to check for the public holiday to open extra bus to bring customers to Genting and Singapore.

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There are so many concerts in Genting. So we have to print out those concert seat so customers can check out the seat that want. Normally they will check the seat which near the stage or no. The price also different between different zone.

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Customers will call in to ask for the flight ticket price. They will provide us the departure date and return date, the destination, and the number of people going. Sometime for children under 12 years old will cheaper bit then adult flight ticket. We will help them check the cheaper flight ticket from any airline company. We will charge for the services fees and also processing fees. After customers confirm the flight ticket, we will help them buy directly. There are so many airlines around the world, we still provide the China Airlines services to help them check the ticket fly through in China.

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MC day 😴😴😴😴

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There are so many little thing must be record and understand about the travel insurances. All statements we must understand clearly before customer buy the travel insurances. I have to know how to explain to the customers about the travel insurances and the benefits to them. When want to claims something which happen during travel insurances period, customers have to prepare what kind of document and so on. That all little thing must understand incase customer misunderstanding about the benefits and compensation.

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Sunday off day✌🏻✌

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Today continue busy ! There are so many call from customers, keep reply the message, many booking to Singapore and Genting. Still have to inform them about the bus details and time of gather. What a busy day😅😅
Today special case the customer call for booking Jurong hotel in Singapore. We have to email to the SG department and confirm whether have room or no. Be aware the packages that customers want which are Sea Aquarium or USS packages.

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We have one services which help the customers booking the ticket of concert in Genting Arena Of Star. If customers interest which concert, can inform to us, we will ask our tour guide to buy and check the available seat for them. After customers confirm with the booking, they can straight make payment with us ;)))

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Today company arrange course of Zurich consultant come have the training for the new travel insurance packages. We can understand how to choose the travel packages for customers which can bring benefit to them. Besides that, we also understand about what customers can buy the travel packages when they traveling to others country. We also understand about the packages for individuals travel packages and also family travel packages.

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Today one of the senior of booking Singapore and Genting apply leave for travel. While I was help the another senior to accept the call , make booking , key in customers details for booking Genting. There are so many call from outside. Answer one call another call again!! Really damn damn busy day!
The company this few day will renovate and adding table;)

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I had to key in the database for whole year 2016!! I only can say a lot a lot!! Omg!! But I can refer the record of the database , inside have a lot itinerary to many country!! I was so enjoy when I read it ;)))
The data record just Like mountain and that all record only for March and April😅😅

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Today work as usual. I had to key in new database which are group database for customer who join our company group travel packages. I had to record down what travel packages they take include the nominees.

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Today Sunday which is off day but I followed our LCB bus to Singapore to learn how to bring customers from Batu Pahat to Singapore Sentosa.
- confirm the number of customers
- confirm the fees of customers that we collected
- confirm the customers who are one way or round way

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Everyday, we had to inform customers who already book the seat of Genting and Singapore about the bus number, the tour guide name and phone number . This also want to inform customer to gather in actual place and time. We also can make sure there will no any missing out customers

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Daily routine as usual also:)
There are so many data base to key in.
I had to scan , key in customers details.

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We will collect the China Visa application day by day , before we knock off , uncle will come and collect help us send to KL. So we will collect and tie up all passport with detail and application form together.
When uncle return the application of visa and passport , we had to make sure the passport get the visa or no. Besides that, we also have to inform customers and tell them they can come and take their passports.

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Daily rountine work as usual.
-Continue key in the database
-Fill in the form of customers who apply China Visa.
-helping customers booking seat to Singapore and Genting
Picture of the day : customer walk in for ask about the travel packages

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I had to learn and practice to fill more form of customers who want to apply China Visa. This is because prevent we fill the wrong details and cause their application failed. Normally the important details is Ic , full name , passport number , work place , phone number. The passport also must be valid at least 6 months before its expired. We also must check it before customer apply the visa.

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Today l had learn about how to apply China Visa~ Customers want to travel to China must apply the visa. There are still many country need apply travel visa too such as Australia. I had to understand about the procedures and requirements of customers who want to apply visa. The working day process need 4 days~ once the Application of Visa done, we can inform customers come and collect it

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Sunday is offffff dayy😍

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Today is Saturday ✌🏻️ Today customers walk in for purchase the Universal Studio Singapore (USS) ticket. We also sell the ticket of S.E.A Aquarium in Singapore. So customers no need to queue up at there for the ticket, when they reach Singapore , they can save time straight enter USS or Sea Aquarium.

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I had received one call from customers about the person who hand in China Visa Passport , when they want to enter Singapore, they need to make the visa at JB. Our company can't help her/ his to do the visa because Malaysia government no allow and there are only two travel agency in JB can make it :))

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Today, I done the booking hotel by my own! It is need to be more detail to check all customers details which are member or non member, IC , name , booking date and so on. After make the booking, I need to keep update about the booking status. When we get answer from hotel about the room available. I had confirm with customers and make the payment.
Picture of the day: boss treats for the successful of Pre Matta Fair

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Time files! I already worked in LCB one month already! Still have 3 month to go💪🏻💪🏻💪🏻
Today work as usual ~ I have more familiar about the product of LCB. So when customers call or walk in, I am able to answer them and solve their problem~ I am continue help customers booking seat Singapore and Genting~ Besides, I also explain the packages to the customers.
Picture of the day : the day start with March

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Today work as usual~ I had received a lot of call from customers regarding the packages and I had to explain to them about the details, the requirements and so on.
LCB offer special packages for customers One day trip Amusement World Cruise. Customer can enjoy the facilities in cruise and gain experience of taking cruise.
This offer quite attract some customers because the prices is low and suitable for family

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We have a lot of special packages for Genting Member~This is the packages buffet "Coffee Terrace" a new opening buffet in Genting. Customers who are member in Genting get the chance to enjoy the buffet with the price RM99 only !! Besides that, the packages include free bus ticket from batu pahat to Genting round way , and also free one standard room in Genting First World Hotel. It is very worth and attract a lot of customers😏

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Sunday happy off day !!
Picture of the day : Last day Pre Matta Fair in BP Mall

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Today is Saturday due to Matta Fair , some colleagues need to help in the booth of shopping center. The cruise packages will offer include free shutbus to Singapore and insurance . So the feedback of pre Matta Fair seem like very successful. The outbound packages also offer a lot. Customer only will get a lot of benefit on this two day of Matta Fair.
So i help for answer the call because there was a lot of customer call for asking the detail too.
Picture of the day: the Matta Fair in BPMall 😬

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While everyone busy about the matta fair, I also had briefed a bit to understand some packages in case customers call then I can answer them.
One of the packages which cruises packages ( Royal Caribbean, Star Cruise, Costa Victoria) this 3 cruise are the main packages we offer to customers. One of the famous Royal Caribbean is the 3rd bigger cruise on the world. Royal Caribbean now offer very cheap price which only RM1488 (ori price RM2898)! This attract a lot of customers because the cruise very big and have a lot of facilities , adventure activity such skydiving, flow rider. The special of cruise have north star observation capsule, so customers have the chance to observe the whole ocean and cruise at the top of capsule😉
Picture of the day: 3 cruise 🚢 flyer ✌🏻️

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My colleagues keep briefing and meeting regarding the Matta Fair coming this Saturday and Sunday~ I no participate this time of matta fair because there have many thing that I still can't handle and understand the packages.
So I was helping them to receive the call from customers, record down their question and details, after that my colleagues can follow up to solve their problem.
Picture of the day: my inbound manager Sam treat us BBQ buffer as new year dinner 😉

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Sometimes we had to face some customer complaint about the services. Today, we received customers complaint say about the leader of bus who bring customer to Singapore, the customer told us the leader no wait her because she is late only 5 minutes to take the bus. She had tried call the leader to wait her but the leader unwilling. She was very angry and scold to us about the irresponsible of leader. Our manager arrange her to take another bus to back. After the explanation of leader, my manager realize is the customer problem because she late of 10 minutes without any inform. We had no choice to face this kind of unreasonable customers. 😔😔
Picture of the day: While I bored🙈

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Today , work as usual. I need to be more familiar all the operation , understand what customers needs and wants, make sure the key in database correctly.
On this coming saturday and sunday, our company lCB set up the booth as pre matta fair to promote the travel packages~ The packages which have inbound and outbound travel packages ~ All my colleagues busy to prepare the voucher, flyer and accessories.
Picture of the day : when we are boring and take a selfie 😂

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Today senior teach me about how to count the agent commission. Their commission can be divided many parts. It was so confusing. Every agent have complete the paperwork then we just can count their commission. We also need to confirm all money are accurate because the bus booking fees payment is paid on the spot when the customer take the bus.   So we need to count the exactly amount of number customer who take the bus and also the money .
Picture of the day: When office come out a small mouse, every girl was scared and our handsome colleagues said :Just chase the mouse like playing the golf=P