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What the customer wants: To be rebooked for an earlier ferry on an economy ticket

Negotiating: We negotiate back and forth, customer explains that they have a very sick child in the back of the car. I make a decision and send them with an earlier ferry without paying extra. Sometimes a decision between good customer service or profit.

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When a customer has preferences regarding the hotel room amenities (e.g. sea view) and the extra price is negotiating.

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- Supervisor negotiating shifts with his employees.

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haggling over prices e.g. markets in Asia

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Between employee and employer. When the company analyzes the possible promoting opportunities of the employee and they negotiate for the benefits.

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-When you are trying to get a job you should negotiate the contract details with your employer. You should do that in order to satisfy your need but also be an asset for the company.

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Supervisor negotiating day-offs between the staff members before scheduling and staff members negotiating among each other.

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Dealing to find an optimal price

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- in a travel agency/hotel: employee with customer, dealing with customer dissatisfaction with the product/service sold

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- in a travel agency/hotel: employee with customer, dealing with customer dissatisfaction with the product/service sold

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- negotiating price with the supplier
- work conditions employer with an employee

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-Finding compromise
-To achieve a desirable outcome

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Companies offering loyalty programs

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Negotiation

- Complaints from the user to the service provider.
Should there be compensation?

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B2B negociations - fo instance when a company wants to negociate with a supplier for a better price or volume of products.

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with suppliers, to get the best deal

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In which the staff takes a wrong order and the customer has to wait for too long

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-Compensation
Negotiating a compensation with a customer after bad experience or bad product.
FE: The hotel room was smelly, is a breakfast voucher enough or do we give the room free of charge?

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Suppliers: to a travel agency

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Negotiation in service firms airport: customer service department: dealing with passenger enquiries about flight departures and arrivals, checking in passengers and giving them the seat numbers, providing boarding passes and luggage labels, telling passengers about luggage restrictions, weighing baggage and collecting any excess weight charges, taking care of people with special needs, calming and reassuring nervous passengers   

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Negotiation in service firms airport: customer service department: dealing with passenger enquiries about flight departures and arrivals, checking in passengers and giving them the seat numbers, providing boarding passes and luggage labels, telling passengers about luggage restrictions, weighing baggage and collecting any excess weight charges, taking care of people with special needs, calming and reassuring nervous passengers   

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⇔making sure passengers and their luggage safely board the right aircraft at the right time

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-Selling and buying supplies for your company. It is important to get the best offer for your business.