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Listen to people leaving messages on the phone

Duration: 4'28"

with transcript

http://youtu.be/lkIe41StoGI

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Leaving a message on the phone - English Conversation Tutorials - Telephone English

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Have you ever called someone and been redirected to an answering machine or a voicemail box? Thanks to technology, now you can leave an audio message on someone's phone when the person doesn't pick up your call. Here in this video, you will learn how to leave a message on the phone.

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How to answer the telephone and how to leave messages
Duration: 4`07"

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Easy English for Germans: Telephoning (key phrases)

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Business English phrases.
easy

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There are a view Rules for using the Phone. 3:24min

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Beginner's English Listening and Reading Exercise 15 - Cell Phone/Mobile Etiquette

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This exercise is for students of Beginner's English so that they can practice their listening and reading skills. Visit iPowerlingua.com for English classes, TOEFL classes and more.

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Standard-phrases fortelephoning

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Telephone vocabulary and phrases | Learn English Today

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Business English - vocabulary and phrases relating to telephone connections and conversations, for learners of English.

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website/ Standard telephone phrases about: answering the phone, Problems, Mobile phones, Directory enquiries, sample answerphone message)

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The phrases in this section are commonly used in telephone conversations, when calling directory enquiries and when using mobiles.

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List of different telephone phrases / short dialogues

language exchange

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Ratgeber

Übersetzungs-Tools

Einen Anruf entgegennehmen

tolingo translations, Sarah Martin speaking, how can I help you?

tolingo, Sarah Martin, wie kann ich Ihnen behilflich sein?

(Company name) (your name) speaking, how can I help you?

(Firmenname) (Ihr Name), wie kann ich Ihnen behilflich sein?

tolingo translations, Sarah Martin speaking.

tolingo, Sarah Martin am Apparat.

(Company name) (Your name) speaking.

(Firmenname) (Ihr Name) am Apparat.

Hello, tolingo translations, Sarah Martin speaking.

Hallo, tolingo hier, Sarah Martin am Apparat.

Hello / Good morning / Good afternoon (Company name) (your name)

(Firmenname) (Ihr Name) am Apparat

Einen Anruf tätigen

Nach einem Gesprächspartner fragen

Das Telefonat annehmen und bestätigen, dass Sie am Apparat sind.

Gründe für den Anruf

I am calling about...

Ich rufe an wegen...

I'm calling to...

Ich rufe an, um...

could you tell me...

Ich möchte...

I was wondering if you could tell me...

Ich habe mich gefragt, ob Sie mir sagen könnten...

Could you tell me...

Könnten Sie mir sagen...

I was wondering if you could help me, I have (a problem) (a question)

Ich habe mich gefragt, ob Sie mir weiterhelfen könnten, ich habe (Problem/Frage)

I just wanted to ask...

Ich wollte nur nachfragen...

Just a quick question...

Nur eine kurze Frage...

Just a quick word...

Nur eine kurze Frage...

Just a quick one...

Nur eine kurze Frage...

Small Talk

weiter zu: Um Rückruf bitten, Nachrichten hinterlassen oder annehmen

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Die tolingo GmbH ist ein Übersetzungsdienstleister für professionelle Fachübersetzungen in alle Weltsprachen. Hier erfahren Sie mehr über tolingo. Wenn Sie ein Angebot für eine Übersetzung oder Fragen zu einem Übersetzungsprojekt haben, dann nutzen Sie gerne folgende Kontaktmöglichkeiten. Wir beraten Sie gerne.

Bestellen Sie Ihre Übersetzung direkt in unserem Webshop auf der Startseite.

Rufen Sie uns an +49 (0)40-413583100.

Schreiben Sie uns eine E-Mail an service@tolingo.com.

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Telefongespräch auf Englisch beginnen: Formulieren Sie richtig

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tolingo translations, Sarah Martin speaking, how can I help you? tolingo, Sarah Martin, wie kann ich Ihnen behilflich sein? (Company name) (your name) speaking, how can I help you? (Firmenname) (Ihr Name), wie kann ich Ihnen behilflich sein? tolingo translations, Sarah Martin speaking. tolingo, Sarah Martin am Apparat.

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different phrases for calling (listening)

duration: each a few minutes

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Sprechen - Dialoge (Anfänger A1-A2) - Telefonieren (Anfänger A2): Interaktive und multimediale Lerninhalte zu Konversationen in englischer Sprache - Englisch Lernen Online (Talking on the phone)

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reading, different parts for calling

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Ratgeber

Übersetzungs-Tools

Einen Anruf entgegennehmen

tolingo translations, Sarah Martin speaking, how can I help you?

tolingo, Sarah Martin, wie kann ich Ihnen behilflich sein?

(Company name) (your name) speaking, how can I help you?

(Firmenname) (Ihr Name), wie kann ich Ihnen behilflich sein?

tolingo translations, Sarah Martin speaking.

tolingo, Sarah Martin am Apparat.

(Company name) (Your name) speaking.

(Firmenname) (Ihr Name) am Apparat.

Hello, tolingo translations, Sarah Martin speaking.

Hallo, tolingo hier, Sarah Martin am Apparat.

Hello / Good morning / Good afternoon (Company name) (your name)

(Firmenname) (Ihr Name) am Apparat

Einen Anruf tätigen

Nach einem Gesprächspartner fragen

Das Telefonat annehmen und bestätigen, dass Sie am Apparat sind.

Gründe für den Anruf

I am calling about...

Ich rufe an wegen...

I'm calling to...

Ich rufe an, um...

could you tell me...

Ich möchte...

I was wondering if you could tell me...

Ich habe mich gefragt, ob Sie mir sagen könnten...

Could you tell me...

Könnten Sie mir sagen...

I was wondering if you could help me, I have (a problem) (a question)

Ich habe mich gefragt, ob Sie mir weiterhelfen könnten, ich habe (Problem/Frage)

I just wanted to ask...

Ich wollte nur nachfragen...

Just a quick question...

Nur eine kurze Frage...

Just a quick word...

Nur eine kurze Frage...

Just a quick one...

Nur eine kurze Frage...

Small Talk

weiter zu: Um Rückruf bitten, Nachrichten hinterlassen oder annehmen

Was ist Tolingo? Die tolingo GmbH ist Ihr Dienstleister für Übersetzungen

Die tolingo GmbH ist ein Übersetzungsdienstleister für professionelle Fachübersetzungen in alle Weltsprachen. Hier erfahren Sie mehr über tolingo. Wenn Sie ein Angebot für eine Übersetzung oder Fragen zu einem Übersetzungsprojekt haben, dann nutzen Sie gerne folgende Kontaktmöglichkeiten. Wir beraten Sie gerne.

Bestellen Sie Ihre Übersetzung direkt in unserem Webshop auf der Startseite.

Rufen Sie uns an +49 (0)40-413583100.

Schreiben Sie uns eine E-Mail an service@tolingo.com.

# data[].attributes.attachment_link.title
Telefongespräch auf Englisch beginnen: Formulieren Sie richtig

# data[].attributes.attachment_link.description
tolingo translations, Sarah Martin speaking, how can I help you? tolingo, Sarah Martin, wie kann ich Ihnen behilflich sein? (Company name) (your name) speaking, how can I help you? (Firmenname) (Ihr Name), wie kann ich Ihnen behilflich sein? tolingo translations, Sarah Martin speaking. tolingo, Sarah Martin am Apparat.

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standart phone phrases-how to answer the phone

duration: 9`32´"  easy

https://www.youtube.com/watch?v=lCBF659RMtg

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Speaking English - How to answer the phone

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a convesation between 3 buisness partnerduraction: 2'09"

https://www.youtube.com/watch?v=PUnsNU4JRA

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standard phone phrases

easy

Duration: 9`45 "

https://www.youtube.com/watch?v=ZUaFgvCiaVw

with subtitel

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How to take a telephone message at the office.

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https://www.youtube.com/watch?v=ltXfQ_Bb4T8

Answering the telephone and transferring a call

duration: 3'54"

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Answering the telephone and transferring a call

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Standard telephone phrases about formal and informal conversation

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This is a free sample lesson from the Everyday English Speaking Course. You can register to get the complete course (45 lessons)!
Learn more about the Speaking Course

First let's learn some essential telephone vocabulary, and then you'll hear examples of formal and informal telephone conversations.

There are different types of phones:

cell phones or mobile phones
(a cell phone with more advanced capabilities is called asmartphone)

the regular telephone you have in your house is called a landline - to differentiate it from a cell phone.

This type of phone is called a cordless phone because it is not connected by a cord.

When someone calls you, the phone makes a sound - we say the phone is ringing. If you're available, you pick up the telephone or answer the telephone, in order to talk to the person.

If there's nobody to answer the phone, then the caller will have to leave a message on an answering machine or voicemail. Later, you can call back or return the call.

When you want to make a phone call, you start by dialing the number. Let's imagine that you call your friend, but she's already on the phone with someone else. You'll hear a busy signal - a beeping sound that tells you the other person is currently using the phone.

Sometimes, when you call a company, they put you on hold. This is when you wait for your call to be answered - usually while listening to music.

Finally, when you're finished with the conversation, you hang up.

Now you know the basic telephone vocabulary. In the next part of the lesson, you're going to hear some conversations to learn some useful English phrases for talking on the phone.

#1 - Formal Telephone Conversation

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1a.mp3

Helen: Midtown Computer Solutions, Helen speaking. How can I help you?

Ryan: Hello, this is Ryan Bardos. May I speak with Natalie Jones, please?

Helen: One moment please - I'll put you through.

Helen: Mr. Bardos? I'm sorry, Natalie's in a meeting at the moment. Would you like to leave a message?

Ryan: Yes, could you ask her to call me back as soon as possible? It's pretty urgent.

Helen: Of course. Does she have your number?

Ryan: She has my office number, but let me also give you my cell - it's 472-555-8901.

Helen: Let me read that back to you - 472-555-8901.

Ryan: That's right.

Helen: And could you spell your last name for me?

Ryan: B as in Boston - A - R - D as in dog - O - S as in September

Helen: Okay, Mr. Bardos. I'll give her the message.
Now let's listen to the second part of the conversation, when Natalie calls Ryan back.
Ryan: Thanks a lot. Bye.

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1b.mp3

Ryan: Hello?

Natalie: Hi, Ryan, this is Natalie returning your call.

Ryan: Hi Natalie, thanks for getting back to me. I was calling about the shipment of keyboards for our office - we haven't gotten them yet.

Natalie: Oh, that's not good - they were supposed to be delivered three days ago.

Ryan: Exactly, and we have a new group of employees starting on Monday, so we really need those keyboards as soon as possible.

Natalie: Okay, I'll look into it right away - if necessary, we can send you an emergency overnight shipment.

Ryan: Thanks, Natalie, I appreciate it.

Natalie: No problem, Ryan. I'll call you back a little later, as soon as I have more information.

Ryan: Sounds good - talk to you soon.

Natalie: Bye.

Telephone English Phrases - Formal Conversation

From these conversations, we can learn phrases for beginning a phone call, taking and leaving messages, checking and clarifying information, and finishing a phone call.

When Helen answers the phone, she says, "Midtown Computer Solutions, Helen speaking. How can I help you?" This is a common way for a receptionist at a company or organization to answer the phone. Here are a couple alternatives:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1c.mp3

To introduce yourself, you can say: "Hello, this is..." and if you want, you can add your company name:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1d.mp3

Then, ask to speak to somebody by using the phrases:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1e.mp3

You can also add the phrase "I'm calling about..." or "I'm calling to..." in order to give a reason for your call. Use "I'm calling about..." to introduce a topic, and "I'm calling to..." to introduce an action:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1f.mp3

To connect or transfer the call, the receptionist says, "One moment please - I'll put you through." A few other phrases for transferring a call are:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1g.mp3

"Please hold."

"I'll transfer you."

"May I ask who's calling?" / "Who's calling, please?"
If you forgot to identify yourself at the beginning of the call, the receptionist will sometimes use this phrase to ask for your name.

TAKING / LEAVING MESSAGES

Unfortunately the person Ryan wants to speak to is not available, and the receptionist says "I'm sorry, Natalie's in a meeting at the moment." Here are some additional phrases to use when another person can't answer a telephone call:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1h.mp3

"I'm sorry, she's on another call."

"I'm sorry, Natalie has left for the day."

"I'm sorry, Natalie's not in her office right now."

"I'm sorry, she's out of town at the moment."

"I'm sorry, she's not available at the moment."

Then, there are two common phrases that are used for offering to take a message:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1i.mp3

If you don't want to leave a message, you can say: "No thanks, I'll call back later."

There are two polite ways to leave a message. You can make a statement starting with "Please" or a question starting with "Could you..." - usually followed by the verbs ask, tell, or remind and then "him" (if the message is for a man) or "her" (if the message is for a woman).

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1j.mp3

"Could you ask her to call me back?"

"Please ask him to call me back."

"Please tell him/her that the documents are ready."

"Please remind him/her that he/she has a dentist appointment tomorrow."

CLARIFYING/CONFIRMING INFORMATION

While taking the message, the receptionist used two phrases for checking and confirming information:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1k.mp3

The verb "spell" means to say the letters of the word. Ryan replies:

"B as in Boston - A - R - D as in dog - O - S as in September."
FINISHING A CALL
It's common to use phrases like "B as in Boston" and "S as in September" with letters that can be frequently confused with others, such as B and D, S and F, or M and N.

When you want to finish the conversation, you can use "signal phrases" - these are phrases indicating that the conversation is coming to an end:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1l.mp3

If you want to promise future contact, you can use one of the phrases from the second conversation:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1m.mp3

"I'll get in touch in a couple of days."
(get in touch = contact you)

"I'll call you back a little later"

"Talk to you soon."

Then you can finish the conversation with one of these "final phrases":
Response: "You too. Bye."
https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1n.mp3
Let's listen to an informal telephone conversation, after Ryan gets home from work.
#2 - Informal Telephone Conversation

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1o.mp3

Linda: Hello?

Ryan: Hi Linda, it's Ryan. How's it going?

Linda: Pretty good, thanks. How about you?

Ryan: I'm fine. Sure glad it's Friday. Hey, is Peter there?

Linda: Yeah, hold on, I'll get him. Peter! Ryan's on the phone.

Peter: Hey Ryan, what's up?

Ryan: Not much. Are you up for going fishing this weekend?

Peter: What? There's a lot of background noise - I can barely hear you.

Ryan: Sorry about that - I'm at the train station. I was wondering if you wanted to go fishing this weekend. I'm heading up to Mountain Lake with some friends early tomorrow morning.

Peter: Uh, hang on a sec, let me just check with my wife to make sure we have no other plans.

Ryan: Sure.

Peter: Okay, she's given me the green light!

Ryan: Sweet! We'll pick you up at 6 tomorrow morning, is that OK?

Peter: Yup. Do you need directions to my place?

Ryan: Uh, you still living on Willow Street, near the community center?

Peter: Yeah, that's right. The yellow house, number 30.

Ryan: Gotcha. I know how to get there.

Peter: All right - see you tomorrow, then.

Ryan: Take care.

Peter: Bye.

Telephone English Phrases - Informal Conversation

Let's learn some of the different phrases used in an informal telephone conversation. In informal phone calls, most people answer the phone by saying "Hello?" and the introduction is also different:

We see two different greetings in this conversation: "How's it going?" and "What's up?" These greetings require different answers. You can answer "How's it going?" (or the similar question "How are you doing?") with:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1p.mp3

And the typical answers to "What's up?" are:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1q.mp3

The phrase "How about you?" is used to ask the same question to the other person. Notice that it is spoken like this: "Howbout you?"

In the formal conversation, Ryan used the phrase "May I speak with..." - but in an informal conversation, you can use these phrases:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1r.mp3

If the person is not available, some informal responses are:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1s.mp3

This conversation also contains some expressions for asking someone to wait:

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1t.mp3

The formal equivalent of these phrases would be "One moment please" or "Please hold."

At one point, Peter can't hear or understand Ryan. Here are some phrases to use if you're having difficulty hearing the other person on the phone.

https://www.espressoenglish.net/wp-content/uploads/2013/10/EESC-1u.mp3

"There's a lot of background noise - I can barely hear you."

"You're breaking up. Could you call me back?"
(breaking up = you can only hear parts of what the other person is saying)

"We have a bad connection."

"Sorry - I didn't catch what you just said."

"Could you speak a little louder?"
(say this if the person is speaking too quietly)

"Could you speak a little more slowly?"
(say this if the person is speaking too fast)

"What did you say?" (informal)

"Could you repeat that?" / "Could you say that again?" (more formal)

If the bad connection causes the call to fail, you can call the other person back and say this:

"Hi, it's Ryan again. Apparently we got cut off."

"Cut off" is a phrasal verb that means the call failed or disconnected.

Towards the end of the conversation, Ryan uses the phrase "Gotcha" - this is a very informal phrase that means "I understand." Another option is "Got it." or "Right."

Now, take the quiz to test your memory of the telephone phrases from this lesson.

This is a free sample lesson from the
Everyday English Speaking Course

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This is a free sample lesson from the Everyday English Speaking Course. You can register to get the complete course (45 lessons)! Learn more about the Speaking Course First let's learn some essential telephone vocabulary, and then you'll hear examples of formal and informal telephone conversations.