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Module 8- Controlling Performance and Operations

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Module 8- Controlling Performance and Operations

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Deming's flow diagram for improving product quality is simple yet effective. It eliminates barriers between the company and the customer, between the customer and the suppliers, and between the company and its employees. After reading about this chart and better understanding its concepts I wouldn't mind trying this method to improve quality within the restaurant.

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Module 8- Controlling Performance and Operations

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Module 8- Controlling Performance and Operations

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Productivity is the relationship between the total amount of goods or services being produced and the organizational resources needed to produce them. I've always been familiar with what productivity means but I never knew there was an equation involved: Productivity=Outputs/ Inputs.

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Module 8- Controlling Performance and Operations

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Module 8- Controlling Performance and Operations

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I recently found out about Toyota's recalls from our module 8 discussion board. As I stated in my post I was more than surprised to find this information out because I've always heard positive things about Toyota. It's obvious that their formal controlling process was not effective and the managers were not ensuring such unplanned events. Although Toyota takes corrective action most of these recalls could have been prevented if management was focusing on the machinery and employees dealing with it.

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Module 8- Controlling Performance and Operations

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Module 8- Controlling Performance and Operations

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The controlling process is important when it comes to an organization. Control ensures that an event occurs as it was planned to occur. Controlling is the process managers go through to control. Since I've been a waitress at Dick's Wings I can tell you that we have been through multiple controlling systems due to the feedback and actions of the customers and staff and each time we try to correct the changes to best fit at the time.

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http://www.forbes.com/sites/danschawbel/2012/09/22/how-to-be-a-great-manager-that-employees-want-to-work-with/#29fe2ebf491e
I chose this article that the professor provided us as a resource in module 7 because it is an interview of Jill Giesler who heads the leadership and management faculty of the Poynter Institute. I enjoy reading articles with interviews especially when they give advice on matters to younger workers like myself. It most certainly encourages me to continue working hard to reach my goals and maybe be the person getting interviewed on being successful in life.

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I liked this model when it comes to making decisions. I myself would say that as a manager myself and the employees meet as a group to discuss the situation at hand, but I make the decision on my own about what is to be done. I do like to hear other points of view before making a decision on a matter in the restaurant.

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Motivation is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal. The four most important theories are needs-goal theory, vroom expectancy theory, equity theory and the porter-lawler theory. They all focus on the steps that occur when an individual is motivated. When it comes to working in the restaurant business my motivation is the tip money I will be receiving from the tables I am serving. Every shift I work my goal is to a lot of money at the end of my shift.

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I enjoyed this cartoon because of chapter 13 about leadership. One of the sections in the chapter discussed Leaders Vs. Managers and explains how they are not the same although many people don't realize this. As the book says "Although some managers are leaders and some leaders are managers." This section was interesting because I'm a manager at Dick's Wings and I never realized the difference between a manager and a leader until after reading this chapter.

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Module 6- Managing Human Resources and Communications

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Module 6- Managing Human Resources and Communications

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http://keydifferences.com/difference-between-formal-and-informal-communication.html
One of our key objectives was to demonstrate the formal and informal communication processes. This article explains, compares, contrast, and defines formal and informal communication.

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Module 6- Managing Human Resources and Communications

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Module 6- Managing Human Resources and Communications

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Step 1: Recruitment
Step 2: Selection
Step 3: Training
Step 4: Performance Appraisal
I recently applied for a new job and received a position at Everbank downtown. As I've already went though the recruitment and selection process Monday morning I will begin the training process. The Human Resources staff at Everbank are very helpful and try their hardest to make sure you have everything done and are very nice. I can't start working for a company that has excellent staff members.

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Module 6- Managing Human Resources and Communications

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Module 6- Managing Human Resources and Communications

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https://www.eremedia.com/ere/the-advantages-and-disadvantages-of-inside-first-hiring-preferences/
I chose this article due to our module 6 discussion board Executive Headhunters. It makes sense to promote within the company based on the fact that they already know the companies policies and regulations. Not to mention it is cost effective because the training process won't be as long to train someone already familiar with the company.

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Module 6- Managing Human Resources and Communications

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Module 6- Managing Human Resources and Communications

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I chose my employee satisfaction survey to state the importance that leaders in organizations need to understand what drives and motivates their employees to achieve success.

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Module 5- Organizational Structure and Processes

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Module 5- Organizational Structure and Processes

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http://artsfwd.org/4-types-org-culture/
I chose this article to explain the different types of organization cultures and the article also provides examples.

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Module 5- Organizational Structure and Processes

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Module 5- Organizational Structure and Processes

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I chose this artifact to show the steps that managers should always take when they receive feedback that will help improve the organization.

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Module 5- Organizational Structure and Processes

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Module 5- Organizational Structure and Processes

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I chose this artifact to show that when company's reward or recognize their employees for their hard work they will increase their performance to reach even higher goals.

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Module 5- Organizational Structure and Processes

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Module 5- Organizational Structure and Processes

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I chose this artifact because of our challenge case assignment for this module. Tony Hsieh's leadership style helps the company Zappos with their organization culture. He points out issues and allows the employees to develop their own solutions.

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Module 3- Management within a Global Organization

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Module 3- Management within a Global Organization

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The World Trade Organization that is based in Geneva, Switzerland and is composed of 148 nations who are responsible for 97% of the world trade.

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I chose this artifact because it did make me laugh and it shows that planning and making decisions and be a tough call.

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I chose this diagram of the steps in the planning process because as the book states it is important and planners will continue to revisit these steps.

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I chose this artifact because of our assignment based off of IN-N-OUT Burger and if we should expand. This had to of been one of my favorite assignments this semester. Finding the strengths, weaknesses, opportunities and threats and using these things to decide if we should expand or not made me feel like I was a Vice President.

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Module 3- Management within a Global Organization

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Module 3- Management within a Global Organization

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http://yourbusiness.azcentral.com/political-financial-economic-risks-international-business-17322.html
I chose this article because one of the objectives for this module was to describe the risks involved in international operations. Some of the risks are political, financial, economic and resources. This article explains each one.

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Module 3- Management within a Global Organization

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Module 3- Management within a Global Organization

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I chose this artifact because before this module and reading chapter 4 I never knew there was such a thing as transnational let alone know what the difference is between it and multinational.

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Module 3- Management within a Global Organization

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Module 3- Management within a Global Organization

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I chose this artifact because of our discussion board in module 3 and finding out that Marriott is a global organization.

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Module 2- Organization Ethics and Corporate Governance

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Module 2- Organization Ethics and Corporate Governance

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Business ethics is the study of proper business policies and practices regarding potentially controversial issues, such as corporate governance, insider trading, bribery, discrimination, corporate social responsibility and fiduciary responsibilities.

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Module 2- Organization Ethics and Corporate Governance

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Module 2- Organization Ethics and Corporate Governance

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http://smallbusiness.chron.com/advantages-diverse-workforce-18780.html
I chose this article because it states advantages to having a diverse workplace such as increase in productivity, creativity, language skills and positive reputation.

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Module 2- Organization Ethics and Corporate Governance

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Module 2- Organization Ethics and Corporate Governance

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I chose this artifact because it's important that company's maintain multigenerational diversity in the workplace and not to discriminate against people.

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Module 2- Organization Ethics and Corporate Governance

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Module 2- Organization Ethics and Corporate Governance

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I chose this artifact because this is the way it should be in the work place. Balanced between men, women and people of different backgrounds.

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Management is the process of reaching organizational goals by working with and through people and other organizational resources.

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I chose this artifact because of Rodney Adkins from our challenge case assignment to represent how he started from the bottom at IBM and worked his way up.

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I chose this artifact because of our discussion board on Steve Jobs management style.

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I chose this artifact to show the four functions of management and their purpose.