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Customer Service is a service where stuff trying their  best to make sure that the customer is happy and satisfied. Different customers services providing different help. For example, in the shop, people use customer service for return item, sometimes to know more information not only about item (material, country where it been made, is it not dangerous for child, etc.) but also if they need contact information, etc. I's very important not only for businesses but and for customer service keep their customers happy because lots of people share their experience not only with friend but with other people on the websites and social network such as Facebook and Twitter. If they had bad experience, thousands of people will know about this and it will drop your reputation down.

Maryna

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customer service is when you need advice or help the customer service people give you what you need and tell you what do to do.
business serve customer service by if you have problems with your product they will give u advice what to do or tell you how you could fix it.
all call centres provide different options it depends on what the product is and where you got it from because some businesses do more than one products.
important to keep customers happy because it makes them feel like customer service understand what they are going on about and the respect you give them makes the customers be loyal to you because of the service.

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customer service is when you provide a high level of service before durin and after a sale of a product. 

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customer service is when you provide a high level of service before durin and after a sale of a product. 

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Becky Pearton

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Q4.  Why is it important to keep customers happy?

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Q3. What kind of services do call centres provide?

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Q2. Give three examples of how a business can serve its customers?

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Q1. Give a definition of customer services?

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Customer service is becoming very important in the marketing of products and services. It can take many forms:

Giving customers help and advice on different product or services with friendly well-trained staff.

Having help available through internet or phone.

Offering free delivery on large items with a guaranteed delivery date.

Taking items back without any argument if at all faulty.

As businesses are seeing the value of keeping their customers happy, they are investing large sums of money into systems that will keep customers returning to buy more products.

Customer services in shops will deal with items that are being returned, often taking goods back which by law they have no need to do.

The belief is that customers will feel that the shop has treated them very well in a difficult situation and will return to spend more money in the future.

Some businesses have opened call centres in order to answer customer questions and make “courtesy calls” to make sure that customers are receiving good service.

Good customer service may be the reason why people return to certain businesses, in the knowledge that if something does go wrong, then they will be treated well.

Some businesses have developed a good reputation based on well-developed customer service. John Lewis has a policy where all the items in their shops are guaranteed not to have a higher price than other businesses. This “never knowingly undersold” policy has helped the business gain their reputation for good customer service.

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Your Definition - what is Customer Service?

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Your Definition - what is Customer Service?

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Use this space to include YOUR definition of customer service. Be sure to INCLUDE your name. Add a padlet and share with the rest of the group.