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Invite customer to keep browsing.

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Increasing number of after sale complain

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Damaging the product

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To provide quality assurance to customer on the product and services.

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To reduce complaints from customers.

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To avoid misleading customer with incorrect information.

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Address customer’s enquiries on products.

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Explain clearly and accurately the recommended product specification and how it meets the requirement.

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List down few candidates of the product that meet customer’s requirements.

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Because right questioning techniques and listening skills will help in finding more information about customer’s product requirement that will narrow down the search for the right product/item

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To make customer feel at ease or comfortable or welcome.

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Describe one consequence for not properly inform customer the right method on product care.

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Describe why you need to inform customer on warranty from manufacturer as after-sale service.

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Describe 2 reasons that you need to provide clear and accurate information about the recommended product.

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After you gather enough information about customer’s product requirement, describe 2 actions you do to recommend products to customer.

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Describe why you need to use right questioning techniques and listening skills.

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Describe why you need to smile and greet customer.