# data[].attributes.body
1. it is important to me to focus on production to increase my productivity at work and get more experience and knowledge.

2. need to be creative and more effective at work.
3. my expectation is getting a new way or new techniques for my work.
4. I need to understand more the importance of improving the productivity

# data[].attributes.body
Good manager

# data[].attributes.body
Not professional

# data[].attributes.body
Careless

# data[].attributes.body
1- Long ducoments process
2- Unsecured of customer information and doc
3- Banks Un non of his customer

# data[].attributes.body
1- no scripting used of customer service (first line)
2- lack of training and knowledge among the team
3- no body bothered to verify the customer b4 processing his related issue.
4- clear negligence to the main responsibility of the front line which is clarifying the main problem that the Customer facing.

# data[].attributes.body
There are several issues makes the cutomer unsatisfied :
# taking too long time in the queue.
#keep the cutomer in hold while phone calling & tranfer the call from staff to other.
#not asking the customer about his specific needs and requirements

# data[].attributes.body
Avoiding customers
Exposing customers
Misbehaving
Long process

# data[].attributes.body
1-bank barwa’s take long process and bad Q
2- last video show the careless about customer application and the customer was in serious condition

# data[].attributes.body
1- missing first line resolution

2- missing proper escalation

3- unprofessional

4- using jargon with the customer

# data[].attributes.body
Careless

# data[].attributes.body
1.Greeting way.
2. No listening 👂 skills.
3. Bad Q system.
4. Not taking the ownership.
5. Not taking the customer seriously.
6. Argue with the customer.
7. Negotiate about customer needs.
8. Interrupting the customer.
9.

# data[].attributes.body
Zuhair, bank barwa issue that there is no quality in service and no customer satisfaction with no management

# data[].attributes.body
Bank barwa:
Investigation and treating the customers as thief
Bargaining the customers
Solving the issue always should be at the 1st point