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Bincangkan peranan anugerah kualiti kepada UUM 

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Bincangkan peranan anugerah kualiti kepada UUM 

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Health talks are the best platform to disseminate information about health-related tips as recommended by the World Health Organisation (WHO). It can also be seen as a catalyst for healthy lifestyle practices in society. Healthy lifestyle is often neglected by the community, especially in daily dietary aspects.

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Health talks are the best platform to disseminate information about health-related tips as recommended by the World Health Organisation (WHO). It can also be seen as a catalyst for healthy lifestyle practices in society. Healthy lifestyle is often neglected by the community, especially in daily dietary aspects.

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Bincangkan tentang salah 1 organisasi yang menggunapakai amalan TQM 

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Bincangkan tentang salah 1 organisasi yang menggunapakai amalan TQM 

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introduce yourself and your expectation from this course

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introduce yourself and your expectation from this course

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Siti shafinas alifah bt alias
Bekerja di Kolej MARA Kulim Kedah
Pembantu Tadbir (p/o)
Semester ke-7

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Sayang Shakiela Binti Mustakim
Marketing @ AmanjayaMall

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Mohamad Adzwan Mohamad Akhir
Penolong Pegawai Tadbir
JPP UUM

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Bekerja di Hospital Tuanku Fauziah, Kangar, Perlis.

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Khairul Fitriah bt mhd fauzi. 🥰

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Afifah Mukhtar
Semester 7

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Arasi
Semester 7 BBA

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Jitra,Kedah
Kerani Akaun Ninamaju Sdn Bhd
Semester 6

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Berharap agar dapat meningkatkan kualiti kerja dalam setiap perkara yang dilakukan.

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Want to get A+

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Alor Setar
Penbantu Akaun
Semester 6

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Dapat gunakan ilmu ini utk kehidupan seharian

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Dapat gunakan ilmu ini utk kehidupan seharian

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Saidatul Saiyidah bt Halim
Sem 6

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Knowledge and A+

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read the above article. based on Deming's 14 points, discuss on ONE point that you ever experienced, and how it affects the overall quality

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Meningkatkan imej universiti & kualiti tenaga pengajar serta subjek.

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Akreditasi amba adalah pencapaian tertinggi dlm pendidikan perniagaan post graduate & diperolehi oleh program yg terbaik sahaja. Ia dapat meningkatkan keyakinan pelajar untuk memilih uum sebagai pusat pembelajaran.

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fun class.. easy to remember because many examples

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PEMBANTU TADBIR P/O
INSTITUT KEMAHIRAN MARA SIK KEDAH
SEMESTER 7

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Kelas sangat best sebab cara penyampaian kuliah sangat berbeza dari biasa dengan menggunakan teknologi.

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Penolong Juruaudit MBAS

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The revision allowed exceptions to design and development procedures if a company does in fact NOT engage in the creation of new products, as well as introducing a few concepts:

Changes from 1994 to 2000

The text has been reworded for easier adaptation to a wider range of organizations. Some definitions have been changed.

The standard has a process-oriented structure. It includes a process model based on the Plan-Do-Check-Act cycle, which outlines the product and/or service cycle and the management control cycle.

The 20-point format was replaced. The text of the standard is now organized into four major processes:

Section 5. Management Responsibility

Section 6. Resource Management

Section 7. Product Realization

Section 8. Measurement, Analysis, and Improvement

Documentation requirements are less-prescriptive, and allow greater flexibility.

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ISO 9001 Standard: What is it? Who needs Certification and Why?

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The revision allowed exceptions to design and development procedures if a company does in fact NOT engage in the creation of new products, as well as introducing a few concepts: The text has been reworded for easier adaptation to a wider range of organizations. Some definitions have been changed.

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This group activity contributes 10 marks. Discuss, execute and present your findings. Duration: max 1 hour

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This group activity contributes 10 marks. Discuss, execute and present your findings. Duration: max 1 hour

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Continuous Improvement as organization culture

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Continuous Improvement as organization culture

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What is/ are your take home knowledge from today's meeting? :)

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What is/ are your take home knowledge from today's meeting? :)

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I t's the radical reconsideration of a business process to achieve dramatic improvement in cost, quality, service and speed performance. Business process reengineering is the analysis and redesign of company processes. Check out some business process reengineering examples below.

You should observe some points when implementing business process reengineering, such as:

A change of focus from management to the customer

Managers must give power to their team's

Focus on results

It's not positive to score points, but to lead and teach

Simple and optimized processes are better than complicated and intricate processes

If a process continually doesn't work, it's time to come up with a new one, looking to the future.

Always identify goals and purposes

Keep the company mission in mind

Only by following these recommendations will business process reengineering work as expected.

Now that you understand what Business Process Reengineering is, let's look at some examples and case studies.

Also see: What is process reengineering methodology?

Business process reengineering examples: BPR that works

There's nothing better than tried and true BPR examples to really understand the subject. With this in mind, we've separated some business process reengineering examples that have been successful.

Business process reengineering examples : Fast food company

An example of business process reengineering that we can cite is that of a fast food company.

Completely redesigning the delivery of products can give you unexpected results. In this type of restaurant, the process goes like all others, the customer orders, the order goes to the kitchen, which prepares the meal and then delivers to the consumer.

Business process analysts realized that it would be more advantageous if the meal portions were previously prepared in a separate center, and delivered to the restaurants daily.

When the customer orders, staff place everything together and deliver it. This is a complete change in the process, resulting in greater control, fewer accidents, greater employee satisfaction, and increased ability to focus on customer needs, all without losing quality.

CURIOSITY: The next time you go to a hamburger fastfood restaurant, note that your cup is always placed in the center of the tray, reducing the risk of it falling over.

To relax before you check out the next Business Process Reengineering case study, watch this fun video:

Business process reengineering examples : company selling commemorative cards

In a company that offers products such as Christmas, anniversary, commemorative cards, etc., renewing the stock and changing the design of the cards is constantly fundamental.

On average, it takes three months for new items to reach the shelves. Across market research, it's possible to realize that there would ideally be new products every month.

At first glance, it's easy to say that the delay was at the production stage. When analyzing and mapping the process, it's verified that the creation stage was the most time consuming.

Oftentimes the creative team receives the concept and several employees begin to perform the same task (duplicate actions), or an idea takes days to get off the paper. With this information, we can redesign the process completely, defining a cross-functional team from concept and creation, with incredible results in speed, costs and effectiveness.
This is an example of business process reengineering that shows the importance of studying the process and then modifying it.
Process reengineering is about finding new solutions to old processes, check out this video because, often, we're unable to see obvious process change solutions:

Business process reengineering examples : Creation, application and proofreading

One of the most distressing tasks for teachers and students, whether in universities or schools, is test creation, their use by students and subsequent marking.

One of the great problems teachers face is the student's writing, which is often unintelligible, brought on by the students' weariness to write by hand.

The solution? The application of evidence through electronic forms in notebooks where students can type, as well as having access to other tools that assist in their answers, such as spreadsheets.

To prevent students from querying improperly, these devices don't have a wi-fi or internet enabled connection. They're simple (and low-cost) devices in which the students upload the tests via pen-drive and then the teacher collects them. The teacher then connects the data to a system that helps them correct the tests (without needing to interpret the writing), share comments with students, access performance statistics, and access a database of questions that helps to develop the tests.

See this infographic that summarizes the steps of Business Process Reengineering in a schematic way:

Source: Synconics

Business process reengineering examples : Creative Quartets

The process of creation in advertising agencies is divided, in brief, into 6 stages:

1. The customer service team interviews the customer and passes the information to the planning team

2. The planning team makes the necessary studies. Then develops strategy and delivers the request for the creation of pieces for the creative pair (editor and designer)

3. After developing the requested pieces the creative pair alongside the planning and customer service teams carry out a presentation meeting. Eventual adjustments are then made to the campaign

4. Customer service presents the campaign to the customer, often in conjunction with the creative pairing and planning team. Then receives customer feedback

5. The process resumes, if the client requests adjustments or disapproves of the campaign

You should've noticed that these processes have four agents: the creative pair, a customer service professional, and a planning agent.

Conflicts between creation, planning and customer service are very common. Customer service complain of deadlines and not understanding the scope as much as the others. Creatives and planning, defend their points of view and claim that they're doing the correct work and that customer service must convince clients of this.

To end this conflict in , an agency has developed creative quartets in which the 4 professionals work in their area of expertise, but divide a table and everyone are jointly abreast of all steps from the process, from the initial briefing to receiving customer feedback.

With this closeness, it became easier for each one to understand the difficulties of the others, generating a synergy that made this process much more productive and agile, becoming an example of successful process reengineering.

Know more: Definition of process management

Check out this schematic chart with important information on Business Process Reengineering:

Source : Business process reengineering

Business process reengineering examples : Cereal products

The process of transforming food into cereal products begins on the farm with the harvest. This is followed by primary processing, packing and transportation to the processing plants (depending on the grain).

This large company analyzed its process and discovered a serious logistical problem. It lost almost 20% of the grains harvested during transportation from farms to the factories, located near the biggest consumption centers, due to the precariousness of the roads.

After a study, this Business Process Reengineering case came to the conclusion that it would be more profitable to move the factories nearer to the farms. Afterwards, they transport final products to large centers with much fewer losses.

The old factory sheds were transformed into distribution centers, helping to reduce the impact of the initial investment, they already had docks and other ready-made logistics infrastructure.

Know more: Watch this video with more in-depth details on what is Business Process Reengineering, take advantage of it now:

Business process reengineering examples : Non-integrated system
It might also be that your company has a disconnected system. This forces each team member or customer to go through several departments and people to solve a problem.
People lose information, they constantly repeat data, which frustrates everyone. You can solve this by a general change in the company's system. Integrate systems with effective software that makes all information clear and available.

These are just a few business process reengineering examples, and how BPR can help companies with problems. Business Process Reengineering case studies, like these, are key to being inspired and provoking thoughts of innovative solutions for your business.

It's important to remember that you shouldn't make changes before mapping and modeling processes. For this, HEFLO is the best tool in the market, which allows you to understand exactly what your company needs.

Now that you've read about Business Process Reengineering examples, also check out examples of how to reduce costs in your company and get onto it now!

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Business Process Reengineering Examples - Understand and Learn from them

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I t's the radical reconsideration of a business process to achieve dramatic improvement in cost, quality, service and speed performance. Business process reengineering is the analysis and redesign of company processes. Check out some business process reengineering examples below.

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ISO 9001 IN A NUTSHELL | How it Works and How it Can Work For You

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1.What did you learn from this exercise?
2. How the organization should gather the voices of customer?

3.Were there any insights from this experience that will influence your future behavior?

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Gambar Kapal sebelum dan selepas pembaharuan

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Enjoyble class and learn new things such as how to improve our weakness and to create something new. ^^

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Untuk menyelesaikan sesuatu isu kita perlu mencari sebab utama permasaalahan tersebut dan cuba improve untuk mendapatkan hasil yang lebih baik.

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Konsep Kaizen dapat mempengaruhi kehidupan setiap individu dalam menghasilkan pembaikan secara berterusan.

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Syazwan(243922)...Kelas yg menarik,,santai tetapi berilmu...dan membuatkan student xrasa mengantuk seperti kelas2 lain..torbaik..

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Guna why why why untuk selesaikan masalah. Dan guna 7 qc tools untuk kumpul data, maklumat dan etc

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Dan sejuk cikit. Hihihi

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Dapat mengetahui cara untuk mencari sesuatu punca kpd masalah dgn lebih jelas dan terperinci.

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Boleh belajar dan tahu ttg fungsi ISO serta version2 yg ada. Ttg kaizen dan cara 7 qc tool.

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Banyak mengajar pentingnya kualiti dalam kehidupan. Semua perkara ada root cause dan ada cara untuk selesaikan - adzwan

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Tugasan Kumpulan Pelanggan

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About Procurement Best-In-Class

Currently in its 4th edition, Beroe Best-In-Class (BIC) Index demonstrates the value of efficient procurement organizations - with the core principle that Businesses investing in their procurement organizations outperform competition increase shareholder value.
To learn more about the Procurement Best-in-class methodology, please refer to the detailed report.

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World's Top 50 Procurement Organizations

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Currently in its 4th edition, Beroe Best-In-Class (BIC) Index demonstrates the value of efficient procurement organizations - with the core principle that Businesses investing in their procurement organizations outperform competition increase shareholder value. To learn more about the Procurement Best-in-class methodology, please refer to the detailed report.

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What is Benchmarking?
A systematic and continuous process of searching, learning, adapting and implementing the best practices from within own organisation or from other organisations towards attaining superior performance.

What is Benchmark?
A measure of "best-in-class" achievement, which is being recognised as the standard of excellence for a particular process.

What is Best Practices?
Best practices are relative terms indicating outstanding business practices which have been identified as contributing to significant improved performance in leading companies.

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What is Benchmarking? A systematic and continuous process of searching, learning, adapting and implementing the best practices from within own organisation or from other organisations towards attaining superior performance. What is Benchmark? A measure of "best-in-class" achievement, which is being recognised as the standard of excellence for a particular process.

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What is your organization quality culture?

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What is your organization quality culture?

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It's important to think about a prospective company's corporate culture when you're considering a career change or looking to get to the next level in your career. Finding meaningful work is about being in an industry, job-role and company that compliments your values, lifestyle and strengths. I've heard it said that a company's corporate culture is the personality of a company, but it's not. Corporate culture is like one's character. Personality is what's on the surface. We can gauge someone's personality type somewhat quickly, and often, it's based on judgment. Character, on the other hand, are those deep-seated traits that show up under challenging or difficult circumstances. Character is based on our beliefs and values which then leads to behaviors. Think of character as the "why" behind our actions. Figuring out a company's character is the best way to determine their corporate culture. If you're familiar with my work, you know that I appreciate labor market information because it helps us make well-informed decisions saving our time and energy.

Comparably, a workplace culture and compensation monitoring site recently released their findings on this year's best companies for corporate culture. The winners were selected based on a series of over fifty structured and comprehensive workplace questions that dug deep beyond personality. The questions were related to the critical themes of corporate culture like compensation, perks & benefits, leadership, professional development and work-life balance.
Top 10 large companies (more than 500 employees)

1. Costco (Issaquah, WA)

2. Google (Mountain View, CA)

3. T-Mobile (Bellevue, WA)

4. Hubspot (Cambridge, MA)

5. Aflac (Columbus, GA)

6. Insight Global (Atlanta, GA)

7. Intuit (Mountain View, CA)

8. Salesforce (San Francisco, CA)

9. Blizzard Entertainment (Irvine, CA)

10. Starbucks (Seattle, WA)

The following is what employees say at the top three companies:
Costco - "I love the fact that while I'm at work, I don't feel like I'm working. Most of my colleagues are having fun doing what they do every day, which makes for an extremely happy work atmosphere."

Google - "Employees are encouraged to be productive without overexerting themselves. We're encouraged to take our vacation."

TMobile - "People are happy and upbeat. We live out our culture every day. Magenta isn't just a color it's a verb and a big part of what makes us different."
Top 10 small/mid-size companies (less than 500 employees)

1. Highspot (Seattle, WA)

2. Drift (Boston, MA)

3. SendGrid (Denver, CO)

4. TripActions (Palo Alto, CA)

5. Phenom People (Ambler, PA)

6. Pipedrive (New York, NY)

7. People.ai (San Francisco, CA)

8. CultureIQ (New York, NY)

9. Sitetracker (Palo Alto, CA)

10. Greenhouse Software, Inc. (New York, NY)

The following is what employees are saying at the top three small/mid-size companies:
Highspot - "We have a very open and collaborative company culture. Every Friday, we have a full company meeting where everyone is updated on the latest and greatest things happening at Highspot - from Marketing to DevOps. Anyone can ask questions and provide input that will genuinely be heard. "

Drift - "At Drift, there's autonomy with a willingness to help from all. Everyone is trusted to do their job, no micromanaging. But at the same time, if you need help, anyone is willing to drop everything and help."

SendGrid - "When you see the entire office take a moment to eat lunch together, it really shows the positivity of the culture and the enjoyment we have hanging out with each other."
How to take these findings a step further if you're a company looking to improve your corporate culture?

Diversify your corporate communication strategies and appeal to all learning styles by using different ways to communicate with your teams such as podcasts, coaches and gamification.

Develop your leaders. They are a vital part of your business's foundation, and if they don't live your company's behaviors and values from a place of authenticity, no one else will either.

Put employee wellness first. Burnt out employees are costly on all fronts.

How to take these findings a step further if you're someone looking to develop in your career or make a career change?

Spend time thinking about and crafting your interview questions so you can ask wise questions about a company's culture.

Talk to people that work at your company of interest. While reading data is great, conversations allow us to cement learning and explore further.

Ensure you understand your work-life harmony temperament and the type of corporate culture that it would best compliment.

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The Best Companies For Corporate Culture In 2018

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It's important to think about a prospective company's corporate culture when you're considering a career change or looking to get to the next level in your career. Finding meaningful work is about being in an industry, job-role and company that compliments your values, lifestyle and strengths.

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Nama, asal, pekerjaan beserta gambar

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Sungai Petani

Pembantu Logistik

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ALOR SETAR,KEDAH

MANAGER TEALIVE

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Umur : 36 Tahun

Status : Berkahwin

Asal : Perlis

Pekerjaan : Pembantu Tadbir Kewangan

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Nama: Anis Suraya binti Zamiri

Asal: Lumut, Perak

Pekerjaan: Pembantu Perkhidmatan Pelanggan, WCEHS SDN BHD

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Lawrenceson Anak Ajon

36 Tahun

Serian, Sarawak

Polis

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