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When we think about power we think about influence, control, abuse and authority, but this is only the negative side of the power.
The neutral power is the ability to act and we all need to start being comfortable with this idea of power because we need power to change things.
The dominant power (coercitive) is not the only one that exists; we can build relational power.
People like Martin Luther King don't tell people what to do, but what to believe in, people like him tell a story, they build power on relations and inspiration to create social change.
Anybody can have relational power, we all can be leaders, we don't need resources, just relations.

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The civil society is divided into 3 categories: STATE (services), MARKET (money) and the 3RD SECTOR (family, faith, culture). As 3rd sector, we need to be well organised to build the power, the relational power, to be able to compete with the other two sectors.

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There are many ways of helping people but the only one that seems to actually work is a circular model.
Nick explains the 5 steps for social change: listen, organise, negotiate, plan and act. These 5 steps fit in a circular model that never ends, but all starts from listening. We must listen people's stories to unlock their power, to build relationships. People innovate, people bring ideas, we need to start with and from people.

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If we think about all the social injustices that we face everyday, we feel overwhelmed, we feel as if we can't do anything to change things.
That's why we need to start from the problem (the wicked problem), which is huge and intangible and narrow it down to something that we are able to handle, something more specific, tangible, the core of the problem.