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A meeting is when two or more people come together to discuss one or more topics, often in a formal or business setting, but meetings also occur in a variety of other environments.

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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There are many communication styles: aggresive, assertive & passive

How to be assertive?
1. Use 'I' statements
e.g.: 'I don't agree' vs 'You are wrong'
'I am treated unfairly' vs ' You are so unfair'

2. Say 'no' when you want to mean it.

3. Use words that convey a clear message
e.g.
Weak : "I would like it if someone could cover this meeting while I'm out on vacation.
'Stronger' : "I need someone to cover this meeting while I'm on vacation.

4. Fogging - when someone criticises you, you acknowledge something in their criticism that you agree with.
e.g. "I agree with you on how you feel about this, though let me explain...."

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How to show people that we are listening?

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How to show people that we are listening?

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1. Pay attention - gestures/eye contact /
2. Provide feedback - sharing points / agreement
3. Show that you are listening
4. Defer judgment
5. Respond appropriately

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1. Communication skills - verbal, non-verbal & Listening skills
2. Emotional Intelligence
3. Problem solving & decision making
4. Teamwork
5. Conflict resolution & mediation
6. Negotiation, persuasion & influencing skills

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Interpersonal skills are those we use every day to communicate and interact with others, including listening, speaking and questioning skills. They are the foundation for success in life.

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- Strong interpersonal skills will enable you to talk to and work with all types of people, including managers, coworkers, and customers.
-It helps you to develop relationships with people. Strong relationships with the people you work with will help you succeed in the workplace.

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1. Improves worker's productivity
2. Increase job satisfaction
- upward communication
- downward communication
3. Positive effect on absenteeism & turnover

Disadvantages of workplace communication
1. Snowball effect in worker actions
2. Worker burn out or information overload

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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a) Semantic barrier
- language/symbol. Denotative (direct meaning of words) & Connotative (differences in the meaning of the words)
Ex: Toy block - block/cube/ toy

b) Cultural barrier-
- Difference in understanding due to customs/beliefs
c) Physical barrier
- environment e.g thunderstorm/hot
- distance
d) Physiological barrier -
limitations of the body/mind e.g: stutter/ loss of hearing / eyesight

e) Psychological barrier
- feelings : lack of confidence/ fear/ ego

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(012017071194)

The things that i often do are,
1. Don't multitask
This is because, I can't focus doing two things at the same time. If i were to have a conversation with my friends i will have to fully focus on that conversation without doing other things such as texting or watching movies, otherwise i will be lost.

2. Listen
I believe listen is the crucial point in a conversation. When we listen, we can understand what people try to tell us. This can be relate to don't multi task. My opinion, If we tend to do other things while having conversation with our friends we are not fully listening to them. By not listening can lead to misunderstanding or miscommunication.

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(012019070616)

1. Don’t Multitask: Like never! Be present. Don’t think about anything else. Be in that moment. Never try to be half in and half out.

2. Don’t Pontificate: Set aside your personal opinions. She raises her eyebrows and says, ” If you want to state your opinion without any opportunity for response or argument or pushback or growth, write a blog.”

3. Use open-ended questions: Questions like, “What was it like?” or “How did it make you feel?” provoke more insightful responses.

4. Go with the flow: It is important to let go of certain points that pop into your mind. Jumping or sticking to the old points stops the conversation take it natural course.

5.Be Brief: A good conversation is like a miniskirt; short enough to retain interest, but long enough to cover the subject.

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Emir Myqal (012019021827)

Use open ended questions

When meeting someone new it’s good to ask open ended questions to learn more about them and their interest. By asking questions that lead to simple yes or no we tend to end the conversation prematurely.

Stay out of the weeds

The specific details of a topic don’t really matter in a conversation. People would want to know more about your personal input on the topic. Being too informative can also be very boring and will make people lose focus on what you are saying.

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Fazalina amira (012017071172)
Based on the video, the things that I often do are:
Go with the flow
In a conversation it is important go with the flow especially in choosing the next topics. This is because maybe there are certain current issue that we may not me aware of. This will help us in acknowledging those issues.

If you don't know, say that you don't know.
I believe if we act as if we know certain things when we actually don't, it can make us look bad.

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1. Avoiding people in order to avoid having communication with them.
2. Prefer only to listen and understand but hesitate to give a reply.

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Nom 5 : If you dont know , say that you dont know.

I had a teacher growing up who said " i dont know " is a perfectly acceptable answer. I would say i dont know and then i search for a solution for when the topic comes up again.

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Shalini Ramachundran (012018071494)
Don't multitask
- We have to be present whenever we are in a conversation
- Avoid using handphones or tablets during in a conversation
- It can distract us from the conversation and
we may miss something important and unnoticed during the conversation

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1.  Don't Multitask
-When i am multitasking during a conversation i can't focus or be present in the conversation.
-Will use phones or i will think about any other issues and i get distracted from the conversation.

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Celeste Headlee: 10 ways to have a better conversation | TED

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This chapter is focusing on communication. Can people be successful at work if they are only proficient and skillful in their technical areas of expertise?

Question:
What cultural practices can cause misunderstandings among fellow Malaysians during a conversation?