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Talk to the customer at a 90° angle
Talk in a nicely manner

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Kiss the customers

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Customer #1 PRIORITY

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Give support on their choices of products

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Must give eye contact, talk loud and clear

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Take in feedback from customers to provide a better service for them .

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Ask their name
Eg. "how may I address you?"

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eg. welcome to uniqlo

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We must be understanding and reasonable so customers will listen to you

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No Racial Segre

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Greet, intro & kick ass

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Must be reasonable

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Listen to them and answer their questions.

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No Segregation

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Listen to what the customer are talking

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giving them a warm smile and hve a eye contact..ask them their name .

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Show concern
treat customers as guests
ask how’s their day
how may i adress you
ask what are they looking for

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Talk with confident and with a smile.Speak in their perspective.Never go against their ideas

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Be respectful and do not cut the customer when they are talking

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Ask customers name & what is the person looking for

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Must have a customer first mindset by putting customer first before ourselves

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Must have a customer first mindset by putting customer first before ourselves

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help them with something they want

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give the customer a friendly greeting

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Help customer meet their needs and wants 

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Help customer meet their needs and wants 

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Make eye contact with customer, smile and greet customers

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We must have a warm smile

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Introduce each other politely and warmly
(Give a warm smile, ask “how would you like to be addressed?” Tell the customers your name “I am so and so”)
Ask the customers if they have any doubts or enquiries
Provide valuable feedback and opinions
(

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Listen to the customer needs and wants

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Always build good relationship with your customer , so that the customer always come back. In order to to maintain eye contact and relationships. Always have good communication skills and good body gesture to have high standard for the customer - John

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respect the views and opinion of the customers

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respect the views and opinion of the customers

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Listen to the customer when they speak while listening give it a smile

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ask the person’s name by saying “how do you want me to address you?”

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ask the person’s name by saying “how do you want me to address you?”

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put yourself in the customers’ shoes or treat your customers the way you want people to treat you

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We must have a warm smile

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Show kindness to the customer by helping them taking their stuff

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Ask customers name & what is he looking for

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Greet the customer ask them what do they are looking for

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Give the customer a friendly greeting

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ask the name by saying “how do you want me to address you?”

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ask the name by saying “how do you want me to address you?”

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Introduce yourself and introduce their name correctly

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We must be humble

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We must respect our customers

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What can you do to build rapport with your customer?

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What can you do to build rapport with your customer?

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In groups of 5-6 people, contribute 3 ideas.