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1. You toggle to the "Assignments" tab; bottom middle button.

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2. Click "Manage" in the upper right hand corner.

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This is set up for when you are unavailable to answer your phone, the call can be redirected to a number you designate.

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4. Here is where you enter your call forwarding number, then press Save.

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3. You then must toggle "Call Forwarding" from Off to On (should turn green)

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2. From the keypad, you then touch the call forwarding button in the top right corner.

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1. You must press on the Phone icon from the  navigation screen to open the keypad.

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2. Click "Manage" in the upper right hand corner.

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1. You toggle to the "Assignments" tab; bottom middle button.

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Here is a demonstration on how to view your personal information; as in your PatientTouch phone number that is specific to you and the email address you can be texted at.

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If you are not logged in and need to make a STAT call, this is still possible. Just simply press  "Phone"  in the bottom right hand corner to place calls in this mode.

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To log back in you simply press the scanner symbol to scan the barcode on your badge and re-enter your password.

** In a recent update, this security mode no longer forces you to scan your badge. Now only a 4-digit pin is required to re-enter the app. **

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The screen will look as it does below!

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After a certain amount of inactivity, the application will log you out and enter you into "security mode."

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To login you simply scan the barcode on your ID badge using the iPhone camera, then enter your Meditech password.

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3. You must then press "Logout" in the bottom left hand corner. A confirmation will pop up and you will then press "Logout" or "Cancel" if you wish to cancel at this time.

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2. Then you must press the small icon next to your name in the upper left hand corner.

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Here is a short video on how to properly log out of the PatientTouch app after unassigning yourself from your care role.

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1. To successfully log out you must first unassign yourself from your care role (reference How to #6)

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8. How to view your personal information

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8. How to view your personal information

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7. How to set up call forwarding for missed calls   

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7. How to set up call forwarding for missed calls   

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Text messages can be sent with the request that the recipient acknowledges the message. You must first click the ACK button, then toggle to YES for Request Acknowledgement? You can also select the time frame in which you want to be notified if the recipient has not acknowledged your message! SEE BELOW

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3. On the bottom in the middle, click "Unassign All." A small pop up will appear to ask for confirmation, you will press "Unassign" (in red) or "Cancel" if you wish to cancel at this time.

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4. Press Save!!!

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3. Scroll until you see your care role; select appropriate care role then select the appropriate department. This step is where you would also assign yourself to your specific patients if you had any.

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Here is a quick video of how to unassign yourself to a care role. In this example I will be unassigning myself from the Charge Nurse role in the Emergency Department.

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Here is a quick video of how to assign yourself to a care role. In this example I will be assigning myself to the Charge Nurse role in the Emergency Department.

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6. How to assign and unassign care roles

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6. How to assign and unassign care roles

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1. You can easily transfer a call to someone by pressing the transfer icon while on a call.
2. After you press the transfer button, you choose the recipient.
3. You will choose either Assisted or Blinded (described to the right)

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Assisted Transfer: places current caller on hold while you determine if recipient is available for call
Blind Transfer: sends call directly to recipients phone

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Once you have the contact open you can either press the text bubble to initiate a text or the phone icon to initiate a phone call.

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4. How to view contacts and set favorites              

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4. How to view contacts and set favorites              

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1. Search for a contact and access their details screen
2. Once the contact is found, touch the information icon (i) to view details
3. To add the contact to your favorites list, you press the star and it will turn orange and have a check mark.
**Now they are on your favorites list!!

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You can get to the contacts by clicking on the fourth icon on the bottom of the home screen. Here is where you can search the contacts (upper right corner), see who is "Available" (AKA logged into the PatientTouch App) or "Offline" (AKA not logged in) and view your favorites.

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The keypad will pop up and you can either dial the number or search the contacts (See How to #4 on contacts)

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To make a phone call you press the phone icon in the bottom right hand corner of the home screen.

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Priority can be set as either Low, Medium or High and changes the sound of the alert the recipient receives.

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1. Keyboard--opens the keyboard
2. Quick Text--features pre-made text messages specific to each unit
3. Camera--allows access to the camera to take and attach images
4. Microphone--allows access to the microphone to record and attach audio clips
5. ACK--requests the recipient to acknowledge the message
6. Tag a patient--allows you to directly tag your patient in a message to provide convenient access to patient information

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Then you must select the contact (see How to #4) by clicking the magnify icon. Once the recipient is selected, then you press "Done." Below is what the screen should look like if done correctly! You then type your message then press Send!

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To send a text, first you must press the "Compose" icon, shown here in red in the right upper corner.

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Inbox: View all your messages, alerts and notifications
To Do: mView and Specimen Collection
Assignments: Assign care roles, view patients and care team members
Contacts: Browse directory and manage favorites
Phone: Place calls, see call history, set call forwarding

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In further roll outs of the device, our institution will be able to scan medications that will update in the patients EMR and send/scan specimen via the device. Currently the PatientTouch devices can send secure message to care teams assigned to patients, voice calls can be made, and urgent alerts and critical results can be sent via text messages. Patient data, such as labs and vital signs, can also be easily accessed on these devices. The phone is also equipped with a calculator to assist with medication calculations if necessary.

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Please view this site to get a more detailed view on the available features for nurses.

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You're passionate about providing your patients with the best care and enabling the best health outcomes for them. A lot falls on your shoulders: patient experience, quality, outcomes and productivity - and you need to work with other care team members to be successful. PatientTouch empowers nurses and clinicians to achieve results for your patients.

WHAT IS PATIENTTOUCH?

Built for clinicians by clinicians, PatientTouch is a collaboration solution that consolidates all of your work in one place, simplifying your day and delivering peace of mind. It unifies clinical workflows with communication, so you can do more, reliably.

PatientTouch makes it easy to:

Reach and communicate efficiently with physicians

Respond to and triage calls and alerts

Keep track of and prioritize your tasks

Organize and track rounding

Share relevant patient and clinical data with the right team members

"Our nurses love PatientTouch Communications. They have used it for a few years, and they don't want to use any other system."†

"Our nurses have 100% adoption. A nurse's extension is tied to his or her user account. The extension follows the nurse no matter which [shared] device they are using."†

- †KLAS Performance Report, 2017.

PatientTouch nurse features

PatientTouch includes a variety of features designed to streamline communication and put it within the context of your clinical workflow, including:

Secure Messaging

Connect nurses and clinicians using multimedia message, image, and audio, while maintaining security compliance and improving patient safety via structured patient tagging.

mView

mView streamlines communication and clinical decision-making by providing the assigned care team one-touch access to real-time patient status, medications, lab results, vitals, and assessments within the PatientTouch app.

Care Team Directory

You always know who's assigned to your patients and if they're available. Create groups and favorites to access those you work with frequently. Search for nurses and clinicians or providers by facility, floor, unit, role, or specialty. Access all assigned and on-call care team members with just one touch.

Nurse Call

PatientTouch integrates with your nurse call system so you can receive alerts as a message, allowing you to quickly triage and take appropriate action.

Alert Integration

PatientTouch integrates with your alert systems to drastically decrease noise and alert fatigue as well as proactively alert the team of sepsis risk. Assignment-based routing, alert escalation, and configurable alert behavior ensure the right nurse or clinician receives the right alert in the right way. Sort-and-filter functionality helps you prioritize and triage.

Rounding

PatientTouch allows you to schedule rounds for patients, assign care team members, and follow through with tracking. This feature reduces the occurrence of hospital-acquired conditions (HACs) and improves quality and patient satisfaction scores. It also improves management of your at-risk patient populations and response with patient/family and staff.

Features:

Real-time dashboards

Customizable rounding templates

W orkflow-directed communications

Risk assessment enhanced rounds for specific care scenarios (e.g. Falls, Pressure C-Diff)

Handoff reports, including witness scan, documents assignment and handoff compliance

Handoff

PatientTouch Handoff supports efficient, thorough, and safe transitioning of patients between departments and at shift change right at the bedside.

Positive Patient Identification using the smartphone's native camera and a digital checklist enables mobile review of the patient's status including health history, assessments, procedures, labs, vitals, and medications between one caregiver and another with the patient present.

The only iPhone-compatible hand-off tool that offers caregivers unparalleled convenience at the point of care

Digital checklists enable mobile review of the patient's status including health history, assessments, procedures, labs, vitals, and medications

Integrated communications support streamlined care coordination

Softscan PPID of patient & receiving nurse ensures accurate, documented transfer of responsibility

Enables explicit patient responsibility and assignment management from outgoing to incoming clinician

Provides mobile access to patient context via EMR data access

Caregiver compliance reporting provides insights into practice and adherence

Documentation

PatientTouch Documentation enables delivery and documentation of care intervention workflows right at the bedside from a smartphone. Digital checklists and scheduled task reminders standardize care delivery practice and facilitate more efficient documentation without compromising positive patient identification.

Documentation is updated back to the EMR in real time, enabling more timely identification of sepsis or patient deterioration, reducing hospital acquired conditions, bed ulcers and falls, and supporting patient satisfaction initiatives on pain and other patient concerns.

Checklists ensure accurate, timely capture of documentation of vitals, inputs and outputs, safety checks, ambulation, pain, falls risk, and other assessments

Scheduled interventions remind nursing staff of care and documentation tasks

Automatically initiate communication with other care team members from within Documentation workflows to streamline care delivery

Softscan PPID of patient and caregiver provides proof that care was delivered

Specimen Collection

PatientTouch streamlines specimen collection workflows by delivering order notifications, documentation, and processing on a mobile platform. The PatientTouch configurable recruitment and escalation engine assigns urgent orders in a timely manner to improve safety, accuracy, and efficiency.

Features:

Real-time mobile draw list with automatic alerts and reminders for due specimen orders

Real-time integration with hospital lab systems

Fully configurable specimen collection processing consistent with hospital policy

Support for mobile, positive patient identification and sample labeling at the bedside

Management capabilities through dashboards and reporting

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For Nurses and Clinicians - Clinical Communications and Critical Workflows Unified In One Place -

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You're passionate about providing your patients with the best care and enabling the best health outcomes for them. A lot falls on your shoulders: patient experience, quality, outcomes and productivity - and you need to work with other care team members to be successful. PatientTouch empowers nurses and clinicians to achieve results for your patients.

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1. How to login and navigate the homescreen icons

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1. How to login and navigate the homescreen icons

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15 apps to help nurses improve patient care

By Mary Rechtoris on September 20, 2016

Nurses play a crucial role in improving the care of a hospital's patients. As technology comes increasingly into play, health apps may be particularly beneficial to improve patient care.

Here are 15 apps to note:

1. Omnio - This app includes medical calculators, symptom diagnosis, medical news, access to scholarly journals as well as prescription drug information. Users get free access to the textbook, The Merck Manual, which will help users diagnose and treat medical disorders.

2. Nurse's Pocket Guide - Nurse's Pocket Guide allows users to select the correct diagnoses and write an effective care plan for patients. Unbound Medicine, the app's creator, just launched the 14th edition which features improved graphics support for the iPhone 6 screens.

3. MediBabble Translator - This app will be helpful when caring for non-English speaking patients. The app has thousands of translated questions and instructions and allows providers to conduct a patient's step-by-step medical history. The app is available in five languages including Spanish, Cantonese, Mandarin, Russian and Haitian Creole.

4. Cortext - Imprivata's app allows nurses to send secure messages to fellow nurses, physicians and patients both inside and outside of the hospital. Nurses can readily use the on any mobile device, enabling efficient communication between healthcare professionals. The time-saving app has been reported to save each clinician an average of 45 minutes each day.

5. DICOM Medical Selfie - Medical Selfie enables both healthcare professionals as well as patients to easily send photos without security issues with their iPhone while maintaining HIPAA compliance and speeding patient/provider communication.

6. DICOM Viewer - This mobile viewer allows nurses to view X-rays as well as mammograms and other medical images on their iPhone or tablet. DICOM enables nurses to readily view images while maintaining proper security and compliance.

7. PatientTouch - PatientSafe Solutions created PatientTouch to give nurses more facetime with their patients. A 12-site study found PatientTouch reduced medical errors by 99 percent. The app has three main services including:

* Positive patient identification through barcode verification at the point of care
* Allows users to communicate with in-network clinicians over a secure system
* Carry and edit patient records without having to leave a patient's bedside

8. Medscape - The mobile app gives nurses access to medical news, FDA announcements, journal articles, conference news as well as point-of-care decision-making tools. Users can also download continuing education coursework spanning more than 1,000 topics.

9. Davis's Drug Guide - The app gives users access to more than 800 drug dosing calculation tools as well as the almost 890 generic drugs' audio pronunciations. Davis's Drug Guide also features information 500 commonly used combination drugs as well as coverage on herbal products and drug dosing considerations for adult, pediatric and geriatric patients.

10. PALS Advisor - PALS Advisor provides information on pediatric drug dosages, neonatal resuscitation, basic life support and other vital information when treating pediatric patients. The app's information is based on the American Heart Association's guidelines.

11. SkyScape Medical Resources - The app features medical information and decision resources for nurses, physicians, nursing students and other healthcare professionals. Currently, more than 2.5 million healthcare professionals use the app, which includes drug information, medical calculators and clinic information on more than 850 topics.

12. Merck Manual - The app contains detailed management as well as diagnosis information. Merck Manual arranged clinically-focused entries based on topic, symptom or section.

13. Canopy Speak - This app has nearly 5,000 translated phrases across 15 different languages, allowing nurses to communicate with non-English speaking patietns. Canopy Speak features an 'over-the-phone' calling tool that lets providers connect directly with live interpreters.

14. Vocera Rounds - This secure mobile app enables nurses to easily manage and monitor the care experience by proactively capturing patient and family feedback at the bedside. Providing real-time communication and reporting of patient comments, questions and compliments, Vocera Rounds helps nurses identify potential service recovery issues, escalate requests as needed, track progress and close the loop quickly.

15. EvidenceCare. EvidenceCare allows providers to communicate with patients while also tracking a patient's episode of care. Nurses can earn CME credits for the time they spend using Evidence Care.

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PatientTouch Named Top 15 Health IT App -

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By Mary Rechtoris on September 20, 2016 Nurses play a crucial role in improving the care of a hospital's patients. As technology comes increasingly into play, health apps may be particularly beneficial to improve patient care. Here are 15 apps to note: 1.

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More information can be found on this site!

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PatientTouch thinks the way you do and simplifies the way you work. It's the only workflow-driven communication platform that delivers relevant, real-time patient and clinical information in messages so you can be confident that your teams are providing safe, quality care to patients.

Read More

PatientTouch thinks the way you do and simplifies the way you work. It's the only workflow-driven communication platform that delivers relevant, real-time patient and clinical information in messages so you can be confident that your teams are providing safe, quality care to patients.

PatientTouch is a collaboration solution that consolidates all of your work in one place, simplifying your day and delivering peace of mind. It unifies clinical workflows and nurse calls/alerts with secure communication, so you can do more, reliably.

Read More

PatientTouch is a collaboration solution that consolidates all of your work in one place, simplifying your day and delivering peace of mind. It unifies clinical workflows and nurse calls/alerts with secure communication, so you can do more, reliably.

PatientTouch untethers your EMR, clinical and transactional systems by continuously aggregating patient and clinical data and delivering it to the care team on a single mobile device. Interoperable with your existing investments, the platform maximizes return and reduces device and vendor management costs.

Read More

PatientTouch untethers your EMR, clinical and transactional systems by continuously aggregating patient and clinical data and delivering it to the care team on a single mobile device. Interoperable with your existing investments, the platform maximizes return and reduces device and vendor management costs.

Watch this short video
and get a high level view of

PatientTouch®

Watch Video

Our Clients

Reduction in Handsets

Average Reduction in
WoW Footprint

Improvement in HCAHPS

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PatientTouch® Unifies Secure Clinical Communication with Critical Workflow

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PatientTouch thinks the way you do and simplifies the way you work. It's the only workflow-driven communication platform that delivers relevant, real-time patient and clinical information in messages so you can be confident that your teams are providing safe, quality care to patients. PatientTouch thinks the way you do and simplifies the way you work.

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"CONSOLIDATE YOUR WORK. SIMPLIFY YOUR DAY. IMPROVE CARE DELIVERY."

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"CONSOLIDATE YOUR WORK. SIMPLIFY YOUR DAY. IMPROVE CARE DELIVERY."

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Attached is a PDF provided by PatientSafe Solutions giving an overview of the features and benefits of the PatientTouch application.

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On the PatientSafe Solutions phones, we will now have access to the CyraCom Interpreter Services on all hand-held devices. Below is a quick overview of CyraCom Operations. Please watch its entirety to get a good sense of why having this on every staff members hand-held device will assist in providing quality care to all of our patients.

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These devices have replaced the Specta-link phones staff used to carry around daily. Devices are assigned to all staff including PCAs, RNs and MDs on all units of the hospital. The staff  has assigned phone numbers that they can be reached at every time they are working. Care teams can be easily identified and contacted through the device, making communication with staff members, as well as doctors assigned to patients, seamless. This application operates on a HIPAA compliant iPhone 8 that includes applications such as Cyracom to assist each staff member with translation needs.

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1. Secure Messaging and Calling
2. mView for medication administration (TBD at Valley)
3. Care Team Directory (Not used in ED)
4. Nurse Call (TBD at Valley)
5. Alert Integration (TBD at Valley)
6. Rounding
7. Documentation
8. Specimen Collection (TBD at Valley)

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Due to the devices being iPhones, Valley was concerned patients would see staff using these devices and believe it to be for personal use. Attached is a photo of current information sheets shown throughout the hospital informing patients and families that these devices are being used for their care and not personal use.

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Here is a picture of the device that is used at The Valley Hospital. The smart case was designed to be a charging case while also compliant with infection prevention measures. The case also incorporates Valley's SERVE and CARE standards.

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Please view this video in its entirety to get a brief overview of the PatientTouch application.