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Administration:enrollment,

Study: 1,courses taking:industrial engineering, building or construction engineering
2, project doing
services usage:language training and sports facilities

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regular
another school
international
full/part time

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student type: Dutch high school, other schools, from other countries

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student type: Dutch high school, other schools, from other countries

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part-time vs full-time

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Customers:
Domestic Students
International Student

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Business Functions: administration, admissions (rejection and selection, dom and int), finance, teaching, advisory, inclusion, associations/societies (admin), risk management, campus infrastructure, IT

Grouped into:
Student services - admissions, teaching, societies, advisory, student finance
Campus Infrastructure services (IT, facilities, security, risk management)
University admin - finance, endowment, salaries, staff, recruitment, timetabling, HR

Products: courses, projects, university services (language training, sports facilities etc.)
Project and course selection: practical courses/non-practical

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Case Types
- Customers (Domestic-- Regular Student/ HBO/ Transfer)(International )
-Enrolment (part-time vs full-time)

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customer(student) type
part-time or full-time
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- customer type
- Channel

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Channel: domestics (Dutch schools, other school); international

customer type: part time, full time

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administration:
- application
- enrolment
- course