# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-Patronage

-On-time payment of subscription

# data[].attributes.body
-Reliability of connection

-Confidentiality of information

# data[].attributes.body
-Technical problems during online sessions

-Confidentiality of data may be sacrificed

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-Engaging webinars
-Price reasonableness of webinars

-Flexibility in scheduling

-Confidentiality of information shared during webinars
-Reliability of internet connection

# data[].attributes.body
-Participation during webinars

-Reliability of internet connection

-Feedback

# data[].attributes.body
-Low number of enrollees

-Dissatisfaction due to unstructured course contents
-Technical problems during actual sessions

-New client

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-Referrals

-Certification-ready clients

# data[].attributes.body
-Ethical practices
-Value-adding audit
-Professionalism in treating clients and in scheduling audits

# data[].attributes.body
-Unethical practices of auditors resulting to loss of trust by clients, or loss of client

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-Ethical conduct

# data[].attributes.body
-Ethical conduct

# data[].attributes.body
-Loss of potential and existing clients
-Referrals

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-Regular engagement

-Advance information on possible projects/engagement and schedules

-Administrative and logistics support

-On time payment

-Competitive rates

# data[].attributes.body
-Alignment of their methodology to FCU Solutions, Inc’s approach
-Dedication
-Ethical relationship
-On time and complete delivery of services

# data[].attributes.body
-Loss of client if clients engage them directly instead

-Increase in fees resulting to reduction in margins for FCU Solutions, Inc.

-Referrals

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-Regular purchase

# data[].attributes.body
-Competitive pricing

-Availability

# data[].attributes.body
-Inconsistent pricing

-Price volatility

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-On time submission/remittance of reports/fees
-Compliance to all regulations
-Compliance to IATF health and safety protocols

# data[].attributes.body
-Fair treatment

-Clear regulations

-Clear directions and programs with reference to the pandemic

# data[].attributes.body
-Non-compliance to new regulations

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-Mentoring

-Competence enhancement programs

-Camaraderie

-Direction

-Balanced work life
-Continued employment and benefits even during the pandemic

-Implementation of safety and health protocols

-Availability and adequacy of platforms for online or remote services

# data[].attributes.body
-Initiative, commitment, dedication

-Correct attitude towards learning

-Professionalism in dealing with clients

-Responsible scheduling and maximization of available mandays

-Openness and disclosure of relevant concerns

-On time submission of reports

-Full involvement during company activities
-Understanding of the current situation when funds are low

-Continue to be productive even without client visits

-Learn new tools and knowledge to be better equipped once clients start asking for visits
-Live by the core values of FCUSI (ReCIPE)

# data[].attributes.body
-Slow competence enhancement/ development process

-Resignation

-Lack of teamwork
-Virus depression and will get used to WFH
-Lower productivity
-Closer ties, more meaningful relationships

-Mastery of new skill/knowledge

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-Introduction of new ideas, new tools
-Constant communication
-Prioritized in scheduling visits
-Provision of advance courses
-Updates on changes in ISO MS standards
-Assistance in analyzing operational data
-Keeping in touch even during the time of pandemic
-Reliability and “maasahan” even during the pandemic
-More than system requirements – opinions on economy, viewpoints on current events
-Suggestions on health and safety protocols
-Suggestions to reduce negative impact of pandemic
-Open to both online and onsite consultancy and training sessions
-Updates on new compliance obligations, e.g. awareness of Labor Law
-Reminder on their surveillance audit schedule
-Assist in adapting web conferencing technology

# data[].attributes.body
-Referrals

-On time payment of SOAs

-Full involvement
-Continuing patronage even during the pandemic

-Trust

-Open to both onsite and online consultancy and training sessions

-Sufficient health and safety protocols when consultancy and training sessions are conducted onsite

-Able to adapt to web conferencing technology

# data[].attributes.body
-Cease engagement and work with competitors due to dissatisfaction

-System not fully implemented and documented information required are not generated
-Cease engagement due to reduced revenue and budget cuts

-Non-compliance with CO (safety and others)

-Entrance to new industries because of referrals

-Making meaningful impact on client

-Fear/lack of awareness of clients in using online platform

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-On time completion of Project Agreement

-Introduction of new ideas

-Improved efficiency of processes

-Personalized relationship

-Quick response to inquiries

-Flexibility in scheduling visits

-Assistance during certification audits

-How management system can be maximized to reduce negative impact of pandemic

-Suggestions on health and safety protocols

-Competent consultants (should be able to deliver what is required in project agreement and able to adapt to changes)

-Inputs on how to handle employees’ misbehavior

-Frequent updates on system’s status

-Assist in adapting web conferencing technology

# data[].attributes.body
-Full disclosure and cooperation -Appointment of a point person (Champion)
-On time payment of SOAs -Involvement of top management    --Leadership and commitment of top management
-Able to adapt to web conferencing technology

# data[].attributes.body
-Delayed project completion

-Delayed payment of SOAs

-Top management not involved in the design and implementation of management system

-Excess mandays

-Failure during certification audit

-Dissatisfaction due to inexperience of BSS assigned (technical issues)

-Dissatisfaction with BSS assigned due to unprofessionalism

-Learning objectives are not met

-Exceeding client expectations

-Deeper and more meaningful relationship with clients

-Fear/lack of awareness of clients in using online platform

# data[].attributes.headline
Their interest or requirement from FCUSI

# data[].attributes.subject
Their interest or requirement from FCUSI

# data[].attributes.body
-Profitability

-Disclosure of major plans

-Maintenance of reputation
-Minimize negative financial impact of pandemic

# data[].attributes.body
-Additional operating funds when required

-Clear directions

-Provision of resources/budget for operations

-Provision of resources/budget for competence enhancement

-Assurance that operations will continue
-Additional funds for health and safety protocols

# data[].attributes.body
-Target margins are not achieved due to low manday utilization

-Revenue targets not achieved due to low manday rates
-New sources of income