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INDUSTRIAL TRAINING FINAL REPORT -H18A0789

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INDUSTRIAL TRAINING FINAL REPORT -H18A0789

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INDUSTRIAL TRAINING FINAL REPORT -H18A0789

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Wan Muhamad Aqramin Bin Wan Othman H18A0789

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“The Chicken Rice Shop” is a chain of HALAL family restaurants operated by TCRS Restaurant Sdn Bhd. (Formerly known as HNS Restaurant Sdn Bhd), which was incorporated in Malaysia in 2000. Mrs Gaik Wong and her daughter, Ms Wong Kah Lin who is a certified public accountant by training, pioneer the chain.

Mrs Gaik Wong has been in the restaurant industry, in particularly the chicken and chicken related industry, for more than 30 years. As Executive Director cum Chief Operating Officer of a leading fast food chain in Malaysia, she pioneered the development and growth of the largest and most successful chicken fast food chain in Malaysia in the early 70’s. In addition, she has had extensive experience in the franchised food industry in Malaysia. In the mid 90’s she opted for early retirement after more than 25 years with the fast food chain and was a consultant to a chain of family restaurant for 5 years.

In June 2000, with the inspiration of her daughter, Ms Wong Kah Lin, the decided to venture into their very own business with the wealth of experience and network Gaik has acquired over the years. With such great passion for food, venturing into the business of feeding was the natural choice for both of them and what better product than chicken being a universal food and with mom is most familiar with.

With the infusion of modern management, processes, technology and strategic marketing they are truly confident that a truly Malaysian quick service restaurant chain can be established with the prospects of taking it to the world.

On 18 June 2000, the first restaurant of “The Chicken Rice Shop” was opened at Taipan USJ and the response was overwhelming. The headquarters was located at Kota Damansara, Petaling Jaya, Malaysia. The type of business is Sendirian Berhad or called as a private limited company. It was started by Gaik Wong, a former executive at KFC Malaysia and her daughter Wong Kah Lin. TCRS is a quick service restaurant that provides the customer a comfortably cozy environment to dine in as well as convenient take away services for those on the go. The Chicken Rice Shop also provides catering services for special occasions.

The Chicken Rice Shop is a Halal Malaysian family restaurant chain that makes traditional Hainanese Chicken Rice using a conventional Hainanese secret chicken rice recipe passed down through generations, originating from Hainan Island. The Chicken Rice Shop combines the taste of Hainanese and Malaysian flavours in their menu. TCRS Group of Restaurants also owns and operates DubuYo, which offers Korean cuisine, and Sepiring, a dining cafe. The Chicken Rice Shop operates more than 100 restaurants in Peninsular Malaysia and East Malaysia (excluding Labuan).  However, I was placed in one of the outlets in Kuala Lumpur which is Sunway Putra Mall.

The Chicken Rice Shop serves traditionally prepared steamed, roasted, honey barbecued and soy sauce chicken as its signature products. These signature dishes are served with fluffy chicken flavoured rice cooked to perfection. Yet, staying true to our promise of ‘Chicken Rice…and More’, our menu also features more than 25 other local favourites such as our Hainanese Curry Chicken, Famous Stuffed Fish Balls and Penang Rojak just to mention a few.

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- Pick up the TCRS Uniform at TCRS HQ at Kota Damansara.

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First class at HQ (Front of House & Customer Service Training)

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-Night shift
-First day at the Sunway Putra Mall outlet
-Learn how to clean the table

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-Night shift
-Clean table as usually & greet customer

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-Morning shift
-Learn how to take order
-Clean table

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OFFDAY

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-Night shift
-Clean table
-Take order

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-Second class at HQ (Cashiering)

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-Morning shift
-Clean table
-Take order
-Learn how to be a cashier

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-Morning shift
-Clean table
-Cashiering

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-Night shift
-Clean table
-Take order

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-Night shift
-Clean table
-Cashiering

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OFFDAY

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-Morning shift
-Take order
-Clean table

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Third class at HQ (Back of House)

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-Learn how to cooked chicken rice
-Beverages

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-Beverages
-Clean table
-Take order

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-Morning shift
-Cook
-Take order

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-Night shift
-Take order
-Cashiering

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OFFDAY

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-Beverages
-Serve customers

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Fourth class at HQ (Restaurant Paperwork)

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-Night shift
-Clean table
-Do report sales

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-Take order
-Serve customers

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-Clean table
-Do report sales

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-Take order
-Serve customers

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OFFDAY

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-Clean table
-Do report sales

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Final Assessment at HQ

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-Clean table
-Beverages

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-Cooked
-Beverages

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-Take order
-Clean table

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-Serve customers
-Report sales

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OFFDAY

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-Beverages
-Clean table

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-Serve customers
-Cashiering

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-Cashiering
-Take order

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-Serve customers
-Do paperwork

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-Clean table
-Beverages

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-Cashiering
-Serve customers

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OFFDAY

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-Clean table
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers
-Beverages
-Cashiering

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-Clean table
-Take order
-Cashiering

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-Clean table
-Beverages
-Cashiering

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-Serve customers
-Beverages
-Cashiering

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-Clean table
-Take order
-Serve customers

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-Beverages
-Cashiering
-Report sales

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OFFDAY

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-Clean table
-Take order
-Serve customers
-Beverages

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-Clean table
-Take order
-Cashiering
-Report sales

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-Serve customers
-Beverages
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers
-Beverages

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-Clean table
-Take order
-Report sales

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OFFDAY

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-Clean table
-Beverages
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers
-Beverages

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-Clean table
-Take order
-Cashiering
-Report sales

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-Beverages
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers

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-Clean table
-Beverages
-Cashiering
-Report sales

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-Clean table
-Beverages
-Cashiering
-Report sales

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OFFDAY

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-Beverages
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers

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-Clean table
-Cashiering
-Report sales

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-Clean table
-Beverages
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers

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OFFDAY

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-Clean table
-Take order
-Report sales

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-Clean table
-Beverages
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers
-Beverages

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-Beverages
-Cashiering
-Report sales

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-Clean table
-Beverages
-Cashiering
-Report sales

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-Beverages
-Cashiering
-Report sales

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OFFDAY

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-Beverages
-Cashiering
-Report sales

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-Clean table
-Beverages
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers

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-Clean table
-Cashiering
-Report sales

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-Clean table
-Take order
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers
-Beverages

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-Clean table
-Take order
-Cashiering
-Report sales

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OFFDAY

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-Clean table
-Take order
-Serve customers
-Report sales

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-Clean table
-Take order
-Report sales

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-Clean table
-Take order
-Serve customers

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-Serve customers
-Beverages
-Cashiering
-Report sales

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-Beverages
-Cashiering
-Report sales

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OFFDAY

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-Clean table
-Take order
-Cashiering
-Report sales

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-Clean table
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-Serve customers
-Report sales

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-Serve customers
-Beverages
-Cashiering
-Report sales

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-Beverages
-Cashiering
-Report sales

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-Clean table
-Take order
-Cashiering
-Report sales

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-Clean table
-Take order
-Serve customers
-Beverages