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On March 20, 2022 I started my first day of industrial training at 1108 Carebin Taman Tasik ydp Slim River. At the beginning I was briefed by the manager of 1108 hotels & resorts, namely Mr. Hakim. I have been introduced to the staff at Carebin and I have also been exposed to the job scope and also do some ice breaking with the staff.

Then I was exposed to an overview of the layout of the Carebin and the type of room that was provided by 1108 hotel & resort in Carebin Taman Tasik ydp. They also showed me the difference between the type of bed and room that this hotel & resort provided to customers.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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The second day of my internship I was introduced to the room rates charged at hotel & resort customers according to the prices charged for weekdays, weekends, school holidays, and celebrations.

I also have to learn how to make registration, check in guests and also check out guests using ABS application to make guest registration and have to know how to key in customers data in the app and print the registration form as a proof that our registration is successful.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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The 3rd day of training I was instructed to sweep the corridor and room area. This is because the Carebin corridor area is very easily filled with fallen leaves. While sweeping the room is to prevent there being lizard droppings falling on the floor. This is to ensure the outside and inside areas of the Carebin are always clean and tidy.

In addition, I have also been taught to turn on the blower and given instructions to use the blower. This is because in the parking lot I was instructed to use a blower as opposed to using a broom. This is because by using a blower it is easier because rocky and grassy areas will make it difficult for the sweeping process to be carried out.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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COMPANY BACKGROUND

1108 Hotel & Resort Sdn Bhd is a tourism and hospitality company based in Tapah, Perak, founded by Zamari Haji Muhyi in 2018. He is a Diploma in Tourism Management graduate with over 30 years of experience in the tourism and hospitality industry, as well as 20 years of expertise in event management and creative arts. He is involved in several sorts of company and is also a managing director and has major roles in Malaysian associations. He also has a great deal of training experience, which has helped him become a successful person who is well-liked by others. He said, “From the conceptualization of a hotel to its final completion, we are always inspired by the needs of the client and the desire to offer the highest quality of services.” “A successful enterprise relies on two things; determination and vision. 1108 Hotels and Resorts has been built on both and is always looking ahead to new goals.”

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ACCOMMODATION & LODGING

1108 Hotel Tapah started in 2014 as a 3-star hotel or more commonly known as a budget hotel that offers affordable prices and other amenities as well as a focus on guest comfort and safety. The purpose is the same for both the Hotel Tapah and the Hotel Sungkai , which opened a year after the Hotel Tapah. By opening many branches, sales will increase, and the corporate name will be recognised to more people.

In 2019, Mr Zamari also operating a resort located in Kampung Tekek, Pulau Tioman, Pahang with the concept of a beachfront chalet stay that is simple, unique, and convenient. Sunset and 1108 Tekek is an ideal spot for lazy days in the sun on a completely private beach and resort, whether you spend your time there or exploring the island.

In December 2021, Mr Zamari has operated a hostel built from containers or cabins under the Slim River District Council located at YDP Slim River Lake, Perak. 1108 Carebins, a unique container-type lodging unit with a smart modular concept catered for a one of a kind holiday experience.

FOOD & BEVERAGE SERVICE

Kustom Café Tapah started in 2014 an impressive cafe in the heart of Tapah, Bidor, Perak that provides local and western food to its visitors. Kustom Cafe is also one of the Pitstop Routes of the Malaysia A10 Tapah Local Route. Motorcyclists from all over Malaysia and other countries can drop into the cafe to relax if they pass the route. This cafe has a western style that becomes your nostalgic memories around the 70s where drinks and food are served in cups and tin plates.

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On 23 th march Carebin Taman Tasik ydp was visited by members of the Tanjung Malim district council. The venue of the program and event is at Carebin Tasik ydp. On that day, I was instructed to tidy up two rooms to be used as prayer rooms for program participants.

The process of lifting the bed and mattress was done by senior staff and I was instructed to sweep and mop the floor to look clean and free from any dirt.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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I learned how to do housekeeping, how to replace the sheets, pillowcases, and duvet covers. I also learned how to properly install the clean bed sheet and put the duvet covers properly with the help of some hotel staff who were on duty that week. The hotel's housekeeping department oversees maintaining the hotel's cleanliness and appearance. Housekeeping job is to maintain the hotel clean, comfortable, and secure.

Next, due to the covid-19 virus still present although not in a serious phase, the hotels & resorts are very concerned and take the issue of hygiene. Therefore, after the process of tidying the room is carried out and the process of installing pillowcases, duvet covers, and bed sheets is done the final process done by housekeeping is the process of sanitizing the room to curb the covid-19 epidemic from infecting and continuing to spread.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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Next I was taught how to clean the toilet under the supervision of a senior housekeeping worker. The goal is to keep the toilet in a clean condition and follow the steps that need to be carried out according to our hotel & resort scope.

Same as the housekeeping step after the process of washing and tidying the toilet, the final step that needs to be carried out is the toilet sanitation process. This is because the covid-19 virus still exists although not in a serious phase, the hotels & resorts are very concerned and take hygiene issues to curb the covid-19 epidemic from infecting and continuing to spread.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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Every morning after I finished watering the plant and swapping the balcony area and parking area, I will resume the housekeeping after a guest check out. Yesterday all the rooms were fully booked, and we had to immediately do housekeeping before receiving new guests today.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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Every day as housekeeping I was assigned to check all the rooms available in the Carebin to make sure all the rooms were clean from lizard droppings. I will check all the rooms twice a day at 10 am and at 3 pm before the customer checks into the room. This is to ensure the room is spared from lizard droppings and prevent customers from feeling uncomfortable.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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If there are no guests staying, landscaping work will be done. One of the senior staff here has cleaned the yard by cutting the grass that has been getting longer using a lawn mower. I was assigned to uproot the grass found in the interstices of ornamental plants that could not be cut using a machine.

After the cutting work and the process of uprooting the grass is carried out, I will sweep the remnants of the grass that has been cut earlier to put in the garbage plastic. This is so that the site looks neat with a more well and tidy landscape.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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One a week carebin clean stock linen will be sent by Mr. Hakim. Therefore, I was given the task to count and sort the new linen stock that arrived from the laundry according to type, as well as I will sort and calculate the dirty linen stock data that will be sent to the laundry.

a) Before doing cleaning and maintenance, I need to make sure all the equipment to be used is always in good condition.

b) Apart from that, personal safety when doing work and managing tools must also is emphasized so that no unwanted incidents occur.

c) Learn about the four steps of linen control:

i) Checking linen for aesthetic and hygiene standards on a regular basis.

ii) Daily linen stock flow quantity control/linen exchange procedure

iii) Linen stocktaking or physical inventory.

iv) Accurate line recording using the master linen inventory management sheet.

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Today, after I finished routine jobs like watering the plant and swapping the balcony and parking area, I will resume the housekeeping after a guest check out.

After finishing the housekeeping, my responsibility is to sanitize all parts of the place in the room that are the point of contact from visitors. this is not only intended to curb it is also as a measure to maintain the well -being of the carebin staff themselves and prevent them from contracting dangerous viral infections.

a)  I learned to clean a room and at the same time to prevent a virus.
b) Also, I had difficulty inserting the excess duvet cover under the mattress to look neat, because the heavy mattress made it difficult for me to fold the excess duvet cover to look neat. But with the guidance and help of senior staff I was able to overcome the problem successfully. It also allows me to know that every single thing has its own way of doing it. If the method used is correct all the work will be easy.

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HPC (High-pressure cleanser) is commonly used in everyday life for domestic purposes. Cleaning the lawn, washing vehicles, cleaning dirt and moss from the floor, and cleaning wooden and iron furniture are only a few examples.

I was taught how to use HPC properly. This HPC is intended to remove the green moss that sticks to this floor and will make the floor of the walkway look dirty and unclean. By doing this cleaning it will look cleaner and be able to give a more beautiful and tidy impact to the customers.

Things to consider before using HPC include:Use your HPC for any available requests as you will be able to control the water pressure that way.The use of HPC requires high water pressure capacity requirements. Besides, your place should also have a high amount of electrical power if moderate, HPC will not be able to be fully utilized.

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The first day of Ramadan i was instructed to clean a 1.5HP branded air conditioning (MEDIA) filter. Filter opening work is done by senior staff and all filters that have been opened are washed using soap and water. this is to always ensure that the air that comes out and is inhaled by the carebin guests is air conscious and always clean.

We were told that the process of cleaning the air conditioning filter should be done once every 2 weeks to prevent the air coming out as unhealthy air. In addition, air cleanliness is an important thing in ensuring the health of our body.

As housekeeping, I will keep the place clean and tidy. Welcoming and helping guests. His duty is:

a) Ensure facilities and areas are clean and well maintained.

b) Ensure all hotel equipment is in usable condition and there are no problems.

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Every day if there is a shift change I will check the data of the guests staying and will make sure the booking made is correct as in the ABS app. This is to ensure that no data is dropped during the acquisition of the assignment.

In addition, each money data received must also be checked to ensure that no errors occur. This is because the payment system in this carebin has two types, namely cash and online money transfer.

a) I can learn about accuracy in handling work.

b) I also get a sense of responsibility if any unwanted things happen during a shift change.

c) Helped me to be more sensitive and vigilant in taking over the trust that had been given.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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Every morning before guests check out, I would water the plant, clean up the surrounding area, including fallen leaves, broken twigs and other debris.

The carebin area near the lake and large trees cause many leaves and tree twigs to fall in the carebin area when the wind is strong or during the rainy season. as housekeeping every morning cleaning, the carebin area sweeping the leaves and tree twigs is a mandatory thing to ensure the carebin area is always clean and the customer is not exposed to danger if exposed to fallen tree twigs.

a) The thing I can learn is that plants and green leaves can beautify the landscape of an area as well as add a sense of tranquility to hotel & resort visitors.

b) I also learned that caring for living plants is different from caring for fake plants other than to ensure that the plants are always fresh and grow healthily. The amount of water and the time of watering the plants play a very important role.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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The process of removing the cobwebs is also one of the tasks I have to do as a routine. This is said so because the condition of the room that is staring will adversely affect the view of visitors who come. in addition to maintaining a good identity to all customers.

Besides that the process of wiping and removing dust on the top of the aircond and on the plug meter which is easily filled with dust is one of the things that need to be done always. This is to prevent the sticky dust from spreading and giving a less comfortable feeling to the visitor.

We have the most important mission: to provide client pleasure, to maintain the cabin's ideal image, and to ensure the cleanliness, service, and upkeep of the lodging area and the magnificent area. Customers must be trusted again and again on each trip in order to provide them with a sense of security and well-being. It is critical that we attain a degree of excellence that meets and surpasses our customers' expectations.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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Leaf blowing work on the upper and lower corridors will usually be done when no guests are in the room or when guests have not checked in. This is to avoid guests feeling disturbed by unpleasant noises.

In addition, the work of blowing the leaves using a machine is easier and faster than using a broom to sweep the leaves. Such work requires a lot of energy because the blower used is quite heavy.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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At 8.30 a.m., I did housekeeping for 9 rooms. 4 room every room which have 2 single bed and 5 room which have 1 queen size bed and every room  have 1 bathrooms. Housekeeping ends at 2:00 p.m. After that, I was on duty as the front desk receptionist. Greet all guests and assist them with check-in and check-out, respond to all guest questions and requests, answer and forward phone calls, manage guest bookings and reservations, also keep a tidy and orderly workspace is a task I need to do every day.

As receptionist maintain a positive attitude and friendly demeanor is a new thing for me to learn. But the more familiar I became with this situation the more adept I became in maintaining a positive attitude.

a). I had a hard time learning housekeeping because I didn't have enough time.

b). Having difficulty because most tasks are physical, which must be able to bend and kneel to do housekeeping.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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(Transfer from 1108 Carebin Slim River To OneOne 08 Hotel Tapah)

At 8 a.m I was perform daily routine as usual at carebin slim river in the morning. Doing the process of cleaning the room and tidying the room after being told to report to the tapah patang in the afternoon.

In the evening Mr. Hakim sent me and my partner to report at One One 08 Hotel Tapah. Arrived at the hotel at 5 pm. Brief introduction with hotel employees Kak ira and Cik ani.

After the hotel workers came home, I worked according to the set shift. I was assigned to work a night shift and was placed as a receptionist.

NEW SKILLS & EXPERIENCE LEARN

-Experience how to greet guests

-Experience knowing the scope and type of job and type of price at One One 08 Hotel Tapah

-Communication with all kinds of co -workers was one of the new skills I learned while working.

-I try to learn to stay awake at night because of my work hours which force me to work at night

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Guest reviews (113)

1108 Hotel Tapah

22 Jalan Stesen, 35000 Tapah, Malaysia – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.

Strategic Location, located at center of town, easy parking at downstairs.

Pa Malaysia

a little bit with parking.i asking receiptioniost regarding parking coupon.she can’t give me the answer.the next day early in the morning i got summons Rm20.please sell the parking coupon if u can’t provide foc parking lots

Zuryana Malaysia

my second time staying at this hotel. clean and comfortable and very nice staff

Afiqah Malaysia

Very spacious room and clean Good service, nice staff A restaurant just downstairs Ample parking

Ahmad Malaysia

The room was clean...the toilet was clean. It is above expectation. The staff was polite and helpful. There was one practical staff during our stay ( i cannot remember her name) and she was absolutely helpful and polite.

Fatimatuzzahrah Malaysia

clean and spacious. their staffs are also very spacious.

Anonymous Malaysia

Apartment 3 bilik sangat selesa untuk keluarga saya. Staff sangat membantu dan mesra.

Nurzaidah Malaysia

Easily to find a tasty breakfast stall near the hotel.

Aimanahmad Malaysia

What guests loved the most:

“Strategic Location, located at center of town, easy parking at downstairs.”

Pa Malaysia

“a little bit with parking.i asking receiptioniost regarding parking coupon.she can’t give me the answer.the next day early in the morning i got summons Rm20.please sell the parking coupon if u can’t provide foc parking lots”

Zuryana Malaysia

“my second time staying at this hotel. clean and comfortable and very nice staff”

Afiqah Malaysia

“Very spacious room and clean Good service, nice staff A restaurant just downstairs Ample parking”

Ahmad Malaysia

“The room was clean...the toilet was clean. It is above expectation. The staff was polite and helpful. There was one practical staff during our stay ( i cannot remember her name) and she was absolutely helpful and polite.”

Fatimatuzzahrah Malaysia

“clean and spacious. their staffs are also very spacious.”

Anonymous Malaysia

“Apartment 3 bilik sangat selesa untuk keluarga saya. Staff sangat membantu dan mesra.”“0”

Nurzaidah Malaysia

“Easily to find a tasty breakfast stall near the hotel.”“0”

Aimanahmad Malaysia

Categories:

1108 Hotel Tapah is a 3-star property located in Tapah. The property has a 24-hour front desk and room service for guests.

All guest rooms in the hotel are equipped with a flat-screen TV. The rooms at 1108 Hotel Tapah have air conditioning and a desk.

Ipoh is 30 miles from the accommodation, while Teluk Intan is 20 miles from the property. The nearest airport is Sultan Azlan Shah Airport, 28 miles from 1108 Hotel Tapah.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

1108 Hotel Tapah has been welcoming Booking.com guests since Aug 18, 2021

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Top Location: Highly rated by recent guests (8.5)

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4 reasons to choose 1108 Hotel Tapah

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Guest reviews

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Clean

Location

Parking

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See what guests loved the most:

Pa

Malaysia

“Strategic Location, located at center of town, easy parking at downstairs.”

Zuryana

Malaysia

“a little bit with parking.i asking receiptioniost regarding parking coupon.she can’t give me the answer.the next day early in the morning i got summons Rm20.please sell the parking coupon if u can’t provide foc parking lots”

Afiqah

Malaysia

“my second time staying at this hotel. clean and comfortable and very nice staff”

Ahmad

Malaysia

“Very spacious room and clean Good service, nice staff A restaurant just downstairs Ample parking”

Fatimatuzzahrah

Malaysia

“The room was clean...the toilet was clean. It is above expectation. The staff was polite and helpful. There was one practical staff during our stay ( i cannot remember her name) and she was absolutely helpful and polite.”

A

Anonymous

Malaysia

“clean and spacious. their staffs are also very spacious.”

Nurzaidah

Malaysia

“Apartment 3 bilik sangat selesa untuk keluarga saya. Staff sangat membantu dan mesra.”

Aimanahmad

Malaysia

“Easily to find a tasty breakfast stall near the hotel.”

Property questions and answers

Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

Hi, thank you for your interest to stay at 1108 Hotel Tapah. Yes we allow for Non-Muslim to stay here. Thank you.

Answered on April 28, 2022

Do you have free internet connection in the rooms?

Hi, thank you for your interest to stay at 1108 Hotel Tapah. We do have a free internet connection in the rooms. Thank you.

Answered on January 14, 2022

Do you have double room next to the triple room?

Dear guest, Thank you for your interest to stay at 1108 Hotel Tapah. We do have a double room next to a triple room. Thank you & have a nice day ahead.

Answered on January 30, 2022

does your property have a lift?

Hi, thank you for your interest to stay at 1108 Hotel Tapah. Our standard apartment is on the second floor & we do not have a lift. Thank you.

Answered on April 21, 2022

how bout the parking cn i get beside rooms

Dear guest, Thank you for your interest to stay at 1108 Hotel Tapah. Public parking is available on the ground floor. Thank you.

Asked about: Double Room • Answered on October 19, 2021

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Hotel surroundings *

Great location - show map

Restaurants & cafes

Restaurant 1108 Kustom Cafe

0 miles

Closest Airports

Sultan Azlan Shah Airport

28.1 miles

* All distances are measured in straight lines. Actual travel distances may vary.

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Amenities of 1108 Hotel Tapah

No internet access available.

Convenience store on site

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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules 1108 Hotel Tapah takes special requests – add in the next step!

Check-in

2:00 PM - 12:00 AM

Check-out

6:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Cash only

This property only accepts cash payments.

The fine print

FAQs about 1108 Hotel Tapah

Room options at 1108 Hotel Tapah include:

Double

Family

Triple

Apartment

Check-in at 1108 Hotel Tapah is from 2:00 PM, and check-out is until 12:00 PM.

1108 Hotel Tapah is 1.1 miles from the center of Tapah.

1108 Hotel Tapah offers the following activities/services (charges may apply):

The prices at 1108 Hotel Tapah may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

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1108 Hotel Tapah is a 3-star property located in Tapah. The property has a 24-hour front desk and room service for guests.

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The second day at Hotel Tapah was briefed by kak ira on how to operate the computer and system used at hotel tapah.

For example, before this the system in slim river is very different from the system in tapah where the payment system done in tapah is more sophisticated by using credit card terminals and can also use E-wallet payment methods, shoppe pay and other internet banking methods.

I was also exposed to the types of rooms and price ranges offered by tapah hotels to customers.

NEW SKILLS & EXPERIENCE LEARN
Greet the customer with proper ethics and body position to respect the customer.

Take guest check -in orders and review information forms to avoid any errors before getting customer alerts.

Ensure customer bookings are the same as those found on booking.com

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The next day I was tested by Kak Ira and Cik Ani about the types of rooms available at the Tapah hotel. I am also required to remember the types of rooms available on the first floor of the tapah hotel and on the second floor of the tapah hotel.

I was asked to differentiate the types of beds available in each room according to the categories that have been set. For example there are rooms that have the same double bed and also different other features such as in terms of price and in terms of environment and condition of the room. This is because there are rooms that have the same double bed but no windows.

Be able to learn something new about how to differentiate each room with the features already available.

Can customize the tools that should be used for each area as appropriate.

Cleanliness is the most important aspect in the hotel & resort industry to maintain the best quality and cleanliness according to customer satisfaction.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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For the night shift I would start work at 11pm until 8am. My daily routine of work on the night shift is to check the check -in of hotel customers in advance to see if there are still guests who have not checked in.

Once the update is complete I will sweep and mop the floor to keep the floor clean.

At 2.30pm I would lock the front door of the hotel to ensure my safety as a receptionist who stayed up all night alone.Today I worked overtime for 6 hours to cover the reception.

NEW SKILLS & EXPERIENCE LEARN
I can recognize new situations and do new ways of working in new situations.

I can also feel the difference of work environment of different shifts and times

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Fatin Najiha Binti Mohamad Fazli H18A0120

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My daily routine of work on night shifts besides going to check in hotel customers. I was also assigned to do a night audit first before 7 am.

Today after the work of sweeping and mopping the floor was done, I also replaced the broken light bulb. this is because I want to make sure the situation is always bright and does not disturb the guests staying at One One 08 Hotel tapah

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Fatin Najiha Binti Mohamad Fazli H18A0120

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Every time I start a night shift I will sweep the trash and dust first. cleaning work at night is easier to do as most of the guests have entered the room and rested and no guests will wander in and out of the room.

usually I would start sweeping work once the cafe below had closed. This is because I also, when starting the shift, will go down to the cafe downstairs to help other friends for closing. When everything is done then I will go upstairs and carry out cleaning work at the hotel.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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For night shift assignments I will make sure the floor and stairs are clean of soil sand and any sticky dirt. I will also make sure the floor will mop the floor and stairs outside to prevent any unwanted odors from sticking and being brought into the hotel.Today I have been working overtime for an hour to cover the hotel.

The important thing I learned is that the cleanliness of a place depends on its clean environment. If a place is beautiful and tidy but not clean, then the place will not be the choice of visitors to come and stay. This is because the principle of the hotel must be clean, beautiful, tidy and safe for visitors to come and stay to relax and calm the mind.

It can also give more confidence and trust to visitors to stay without worries.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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The next week I was still working the night shift and still couldn’t make the shift. This week my night job was a bit challenging as I had to review the data of guests who had booked through the booking.com and agoda apps as there was an overlap of guests to check in on the same day.

I therefore had to take swift action to contact every guest who had made a booking to inform them of the problem and cancel their booking.Today I worked overtime for 5 hours to cover the cafe.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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This week I also have to get data and information of guests who are having problems with overlapping pull check -in rooms. This is to ensure I can contact all guests who are having problems without missing a pound of guests.

This is because if any of the guests who make a reservation do not get feedback on the problem faced, it is feared that it will cause problems if the guest comes but the desired room has been sold out. This will invite anger to the guests.Today I worked overtime for 5 hours to cover the cafe.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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After the Muslims are at the end of the month of Ramadan, the preparations to celebrate the month of Syawal will be actively done. As well as me as a housekeeper, I also made preparations to celebrate the month of Syawal by decorating and decorating the hotel area with hangers and decorative lights.

This is to increase the spirit to celebrate the holiday in addition to enlivening the atmosphere again.Today I worked overtime for 6 hours to cover the reception.

As a housekeeper I will keep places clean and tidy. Welcoming and assisting guests.

The duties are keeping facilities and areas clean and well maintained like sweeping and mop floors.

Notifying managers on necessary repairs.

Assisting guests when necessary

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I was asked to assist the kitchen section. so I had to start work on the afternoon shift which was at 3pm and finish at 12pm. I was asked to help the kitchen section of the cafe because one of the staff kitchen staff was on maternity leave.

Due to the end of Ramadan the cafe will be busy. I had to help in the cafe. This is to reduce the burden of cafe workers and kitchen workers.

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Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
COVER KELLIES CASTLE AT BATU GAJAH PERAK

Me and my industrial training partner have been assigned to be backup staff at kellie's castle in the first week of the festival. so this week my partner and I had to go to kellie's castle to find out how to work and the moves that need to be done there.

The move there started as early as 9 am and was picked up by senior staff. The journey which took an hour before arriving at kellies castle was invited by the supervisor there namely En. Fikri.

At the beginning of the meeting we were given an initial briefing by Mr. Fikri about the scope of work that we will do. Today I worked overtime for 5 hours to cover the receptionist after returning from Kellie's Castle.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
COVER KITCHEN

I was asked to assist the kitchen section. so I had to start work on the afternoon shift which was at 3pm and finish at 12pm. I was asked to help the kitchen section of the cafe because one of the staff kitchen staff was on maternity leave.

Due to the end of Ramadan the cafe will be busy. I had to help in the cafe. This is to reduce the burden of cafe workers and kitchen workers. At kitchen I learn how to fried fries and how to setting the plate to present to customer.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
On the second day at kellie's castle we were taken to go around the castle itself and had time to tell the history of the castle and how the castle was found. We have also been given exposure with the scope of work that we need to do later in this matter to give us initial exposure.

We were also exposed to a list of ticket prices charged to incoming visitors as well as rate differences for citizens and non -citizens.

We are also taught how to serve and entertain visitors who come to visit . Today I worked overtime for 5 hours to cover the receptionist after returning from Kellie's Castle.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
COVER KITCHEN

I was asked to assist the kitchen section. so I had to start work on the afternoon shift which was at 3pm and finish at 12pm. I was asked to help the kitchen section of the cafe because one of the staff kitchen staff was on maternity leave.

Due to the end of Ramadan the cafe will be busy. I had to help in the cafe. This is to reduce the burden of cafe workers and kitchen workers. In front I learn how to makes a drinks according to customer requests.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
COVER KITCHEN

I was asked to help the kitchen section again throughout the week. so I started working on the afternoon shift which was at 3pm and finished at 12pm. I was asked to help the kitchen and cafe section because one of the kitchen staff was on maternity leave.

Given the end of Ramadan the cafe will be busy. I had to help out at the cafe. This is to reduce the burden of cafe workers and kitchen workers.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
COVER KITCHEN

I was asked to help the kitchen section again throughout the week. so I started working on the afternoon shift which was at 3pm and finished at 12pm. I was asked to help the kitchen and cafe section because one of the kitchen staff was on maternity leave.

Given the end of Ramadan the cafe will be busy. I had to help out at the cafe. This is to reduce the burden of cafe workers and kitchen workers.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
COVER KITCHEN

I was asked to help the kitchen section again throughout the week. so I started working on the afternoon shift which was at 3pm and finished at 12pm. I was asked to help the kitchen and cafe section because one of the kitchen staff was on maternity leave.

Given the end of Ramadan the cafe will be busy. I had to help out at the cafe. This is to reduce the burden of cafe workers and kitchen workers.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
This week I have been working the afternoon shift at 3 pm - 12 midnight. This week I was also instructed to go to kellies because this week has started a week for muslims to rejoice, which is Eid Mubarak. As promised me and my friend will take turns covering the workers there.

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Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Syawal has arrived for Muslims to celebrate but I as a practical student had to sacrifice Raya to carry out my work. On this day the hotel gets full bookings and guests. Besides that, the hotel also had a leaking pipe problem which made me as a housekeeper and at the same time the receptionist had to find excuses to the guests about the problems they had encountered. At this point I also had to answer all the guests ’questions about the problems they were facing.

At night one of the light bulbs in front of the guest room went out so I also had to change the bulb immediately because I was worried that I would get another bad complaint. because for me, one will try to give the best service possible. Today I worked overtime for 4 hours to cover housekeeping from 10 am to 2 pm because the room is fully booked.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
On the 3rd day of eid mubarak I was sent to kellie castle for backup workers there because on the day of the festival the visitors who came would be more numerous than usual. When I got there I was given breakfast first before starting work.

My task is to identify every visitor who comes as a citizen or a non -citizen. I will also tell the visitors how much is charged to them, including the parking fee charged. This is to prevent them from being detained at the ticket check counter before entering the venue.

Today I worked overtime for 3 hours to cover the cafe from 8 pm to 12 midnight after returning from kellie's castle.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I work an afternoon shift which is from 3pm to 12 midnight. If I work in the afternoon I will help in the cafe downstairs due to not enough workers to do the work, my routine if working in the cafe is I will mop the floor and will sweep the garbage first. Then I will check the pau stock to be sold to customers. Today I worked overtime for 2 hours to cover the housekeeping from 12 noon to 2 pm because the room was fully booked including the apartment.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
The fourth time I was sent to kellie castle for backup workers there because on the day of the festival the visitors who came would be more numerous than usual. When I got there I was given breakfast first before starting work.

My task is to identify every visitor who comes as a citizen or a non -citizen. I will also tell the visitors how much is charged to them, including the parking fee charged. This is to prevent them from being detained at the ticket check counter before entering the venue. Today I worked overtime for 3 hours to cover the cafe from 8 pm to 12 midnight after returning from kellie's castle.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I will cover the cafe again because today is the day my friend is going to kellies so I will help at the bottom. I will be assigned to take orders making water and will also be assigned to deliver food. one thing I have to overcome is to tell the customer what menu has run out today and also to try not to ignore the customer who is waiting for the order to be taken. because to work in a cafe requires a quick, agile and fast task. Today I worked overtime for 3 hours to cover the housekeeping from 10.30 to 1.30 pm to clean the apartment.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
I was sent to kellie castle for backup workers there. This is because on the day of the festival the visitors who came would be more numerous than usual. When I got there I was given breakfast first before starting work.

My task is to identify every visitor who comes as a citizen or a non -citizen. I will also tell the visitors how much is charged to them, including the parking fee charged. This is to prevent them from being detained at the ticket check counter before entering the venue. Today I worked overtime for 3 hours to cover the cafe from 8 pm to 12 midnight after returning from kellie's castle.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
If I work in a cafe as a waiter, I will always alert about customers who have gotten up from the table to do the table cleaning process. In addition, the table that is cleaned and washed should be dry and clean and free from other animal disturbances. Today I worked overtime for 2 hours 30 minutes to cover the housekeeping from 12 noon to 2.30 pm to tidy up the apartment.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
This week I am fully working the afternoon shift i.e. at 3pm until 12 midnight. so i will take care of the caffe and at the same time will take care of the reception section. This is because of the shortage of staff faced. kak ira as the permanent staff who takes care of the receptionist will return after 5 pm so all the work of the receptionist will be covered by me in turn with the cafe management.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
The daily routine in a cafe is not the same as the daily routine as a receptionist. As an employee in a cafe all actions should be swift and quick. This is because if I am assigned to take care of a cafe my scope of work is not just one but the scope of work that I do is me as a waiter, baristar, cleaning table and sometimes I will also cover in the kitchen.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
As always the daily routine in the cafe is also the same as the daily routine as a receptionist. This is because the mission of a place that attracts visitors must look clean and tidy. So as an employee in a cafe all actions should be concerned with cleanliness and tidiness. Therefore before starting the obligatory task I should make sure the floor is always swept and mopped first. This is because the state of the cafe will be the first gaze of the guests present.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
As always the daily routine in the cafe is also the same as the daily routine as a receptionist. This is because the mission of a place that attracts visitors must look clean and tidy. so as an employee in a cafe all actions should be attentive and tidy. Therefore, before starting my obligatory task, I must ensure that the water in the chiller is always arranged and added if there is a shortage of stock. This is because the condition of the cafe will be the first glance of the guests present and ensure that the stock on display is the best beverage stock.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
As the person responsible for covering hotels and cafes I must always be sensitive to whatever actions I take. For example, if there are guests who make a call while I am at the hotel I have to make preparations and knowledge about the quantity of rooms and the types of rooms left to avoid problems such as double booking.

In addition, if I finish checking in guests at the hotel I will continue to see if there are still leftover dishes left unattended to ensure the table is always clean for other guests to sit. This is necessary for me to make sure because in a busy situation all possibilities will happen and it is not impossible if overlooked there will be customers who do not get an order due to the busyness of the cafe

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
As an employee in a cafe all actions should be concerned with cleanliness and tidiness. So closing the shop I will do tasks like washing all the dirty glasses in the sink and will collect all the utensils that have been used for washing.

This is because the condition of the cafe will be left in a clean condition after the transaction time is completed. Apart from that, I will also be assigned to lift the table that is on the outside to be brought inside because it is feared that it will be stolen. In addition, before the store is completely closed, the process of calculating the closing sale will be done at the end of the transaction process.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
So as an employee in a cafe all actions should be concerned with cleanliness and tidiness. So before starting the mandatory task I should make sure the floor is always swept and mopped first. This is because the state of the cafe will be the first glance of the guests present.

Besides that I will also be assigned to take water making orders and will also be assigned to deliver food. one thing I have to overcome is to tell customers what menu has run out today and also try not to ignore customers who are waiting for orders to be picked up. because to work in a cafe requires a quick, agile and quick task.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today i work the afternoon shift after had been a week i must work at the night shift. My noon shift started at 3pm until 12 midnight. so i will take care of the caffe and at the same time will take care of the reception section. This is because of the shortage of staff faced. kak ira as the permanent staff who takes care of the receptionist will return after 5 pm so all the work of the receptionist will be covered by me in turn with the cafe management.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
The second day at the JCCM event. I am more prepared and confident than yesterday. Preparing and maintaining demonstration booths, familiarizing myself with the relevant details of each event, including scheduling and pricing. I am also able to convince customers about the products and services we offer. It will be easier when I can understand and memorize all the details. I as someone responsible for product marketing and promotion. I will be a promoter who will show and provide information about the products and services offered. My job includes showing potential customers what products or services I offer. Also answers questions and aims to convince customers to buy a product or service. Starting at 10.00 am the ceremony took place and the place was full of visitors. I was taught how to attract visitors to buy our packages and how to talk to attract visitors.

As an advantage that I get is such an event gives me more exposure to the tourism industry in Malaysia. As well as I was able to improve skills and add communication techniques demonstrated by more experienced people.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I work in the F&B department again. Starting at 3.00 pm. I will start working in the cafe at 5:00 p.m. until 12.00 pm. sometimes I would go to the hotel to register guests who wanted to check in at that time. As usual I work in the Cafe and do activities such as taking customer orders, delivering food, preparing drinks and also occasionally I will open the customer payment bill. Next, I learn what to do while in the Cafe.

When no more customers come, I will wash the dirty cups and glasses and put them in the right place.The problem of foot pain is one of the challenges when working in the Cafe as there will always be standing and walking to serve food. besides explaining to the customer when the customer asks for food that is not in the menu that has been prepared is also a challenge that I have to face.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I work an afternoon shift. If I work on an afternoon shift of 2 p.m until 12 midnight, I fully manage the reception area, I will also help to manage the cafe on the ground floor of the hotel to assist the closing sale cafe employees only. This can make it easier for me to monitor and help guests who come to stay at the hotel if there are any specific questions.

This is because if before, the problem of lack of staff occurred and for me who works in the reception I will go down to the cafe to offer help because often the situation in the cafe will be busier. This will make the reception staff absent and make any guests staying make complaints about the absence of people in the reception area.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I work an afternoon shift. If I work on an afternoon shift of 2 p.m until 12 midnight, I fully manage the reception area, I will also help to manage the cafe on the ground floor of the hotel to assist the closing sale cafe employees only. This can make it easier for me to monitor and help guests who come to stay at the hotel if there are any specific questions. I will also always update the booking data and see the latest updates of the guests who made the booking and always be aware of their arrival time to make the hotel registration.

# data[].attributes.body
Today went as usual, I was working at 2 p.m. I will help with housekeeping if there are rooms that have not been completed by permanent employees, this will speed up the tidying work. Once done I will run the routine as usual. I would take reservations, do guest check -in and check -out, and answer phone calls until my shift was over which was at 12 a.m.

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Today is my last day of industrial training and I work the afternoon shift. I was also instructed on this last day I had to work as a receptionist and at the same time help manage the cafe on the ground floor of the hotel. This is because my internship partner who is in charge of managing the cafe has finished their industrial training a day earlier than me. So I received instructions from the management as a challenge for me and an experience for me before finishing the internship.

As the person responsible for helping to manage the reception area and the cafe at the same time I am always alert and take note of the guests who come to stay at the hotel in case there are any specific questions. I will also always update the booking data and see the latest updates of the guests who made the booking and always know their arrival time to make the hotel registration.

# data[].attributes.body
Today I still work in the afternoon shift, which is from 3 pm to 12 midnight. yesterday i was on holiday and yesterday also my friend who was at tioman resort came home and was placed in Tapah. and today also the new shift division was arranged by the manager of One One 08 hotel tapah En.Hakim himself because after this I no longer need to cover in the cafe because the coffee workers have enough and the problem of lack of staff faced before has been resolved after the return of one of the internship  students to cover cafe.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
On this day, even though I was supposed to work the afternoon shift, I had to work the night shift because I changed shifts with my colleague who had to attend the MATTA FAIR event located in Ipoh. so I worked the night shift for 3 days in a row.

As the person responsible for covering hotels and cafes I must always be sensitive to whatever actions I take. For example, if there are guests who make a call while I am at the hotel I have to make preparations and knowledge about the quantity of rooms and the types of rooms left to avoid problems such as double booking.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
On this day, even though I was supposed to work the afternoon shift, I had to work the night shift because I changed shifts with my colleague who had to attend the MATTA FAIR event located in Ipoh. so I worked the night shift for 3 days in a row.

As the person responsible for covering hotels and cafes I must always be sensitive to whatever actions I take. For example, if there are guests who make a call while I am at the hotel I have to make preparations and knowledge about the quantity of rooms and the types of rooms left to avoid problems such as double booking.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
On this day, even though I was supposed to work the afternoon shift, I had to work the night shift because I changed shifts with my colleague who had to attend the MATTA FAIR event located in Ipoh. so I worked the night shift for 3 days in a row.

As the person responsible for covering hotels and cafes I must always be sensitive to whatever actions I take. For example, if there are guests who make a call while I am at the hotel I have to make preparations and knowledge about the quantity of rooms and the types of rooms left to avoid problems such as double booking.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I work the afternoon shift again. My afternoon shift starts at 3pm until 12 midnight as usual when I work on the afternoon shift I must also help to close the cafe downstairs, so I will take care of the cafe and at the same time will take care of the reception section. This is due to the lack of staff faced.

Tonight the cafe had to be temporarily closed due to a sudden electrical outage. the problem not only occurred in cafes but one area of ​​tapah perak was affected. so the customer who had made the order had to go ahead and eat in the dark for a while until the electricity came back on.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today, I work as a night shift receptionist. On the night shift I had to be ready to receive guests who were always making room reservations at the last minute and ready to answer phone calls and answer all guest questions. However, for night shifts it is also necessary to check out guests in the morning before sunrise and make a night audit. Night shifts also need to do light cleaning. Like sweeping and mopping.

1. I learned to adjust to work at midnight when everyone is asleep and resting
2. I learn how to communicate with customers even in different situations and adapt to the current situation.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I work the afternoon shift again. My afternoon shift starts at 3pm until 12 midnight as usual when I work on the afternoon shift I must also help to close the cafe downstairs, so I will take care of the cafe and at the same time will take care of the reception section. This is due to the lack of staff faced.

I also had to do the hard work of replacing a broken light bulb in the hotel lobby. due to no male employee working for my part of the hotel as a receptionist was responsible for looking after the welfare of the hotel occupants by replacing the damaged light bulbs with new ones to avoid the hotel lobby being dark and making the guest uncomfortable.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Jobs started to change again, from the F&B section where I worked at Custom Cafe and as a receptionist at One One 08 Hotel now I am sent to participate in the Jom Cuti-Cuti Malaysia (JCCM) event as a representative from Kellie's Castle. At 9.00 I moved from Tapah to Aeon Kinta Ipoh to attend the JCCM event. I made initial preparations to try to attract visitors there

At there I can see there are many participants who take this opportunity to promote their products and companies in this JCCM event. Each stall has its own uniqueness and privilege to attract people to introduce their new products.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
After entering the 1st of June I was instructed to work for 10 hours. So my working hours changed from 9 hours of working hours to 10 hours of working hours and I started my work an hour earlier i.e. at 2 p.m. In addition, I as the receptionist should also be responsible for managing the check -in of hotel customers using the new price because the hotel management has informed that from 1 June the price rate for the hotel began to change to the new price. So I as a receptionist need to take note of that so as not to make a mistake.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today, I work as a night shift receptionist. On the night shift I had to be ready to receive guests who were always making room reservations at the last minute and ready to answer phone calls and answer all guest questions. However, for night shifts it is also necessary to check out guests in the morning before sunrise and make a night audit. Night shifts also need to do light cleaning. Like sweeping and mopping.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
On the night shift, as usual. I will take reservations, perform guest check-in and check-out, answer the phone call. I also, mopping the floor In the hallway or walkway, I will do housekeeping such as wiping the mirror, sweeping and mopping the room.

# data[].attributes.body
Today as always, I will make reservations for guests and do a bit of cleaning work like sweeping, wiping the mirrors and mopping.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today as always when I work at night shift, I will make reservations for guests and do a bit of cleaning work like sweeping, wiping the mirrors and mopping.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today, I work as a night shift receptionist. On the night shift I had to be ready to receive guests who were always making room reservations at the last minute and ready to answer phone calls and answer all guest questions. However, for night shifts it is also necessary to check out guests in the morning before sunrise and make a night audit. Night shifts also need to do light cleaning. Like sweeping and mopping.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today working on the night shift, as usual. I will take reservations, perform guest check-in and check-out, answer the phone call. But if there are no guests, other than mopping the floor In the hallway or walkway, I will do housekeeping such as wiping the mirror, sweeping and mopping the room.

# data[].attributes.body
Today, I work as a night shift receptionist. On the night shift I had to be ready to receive guests who were always making room reservations at the last minute and ready to answer phone calls and answer all guest questions. However, for night shifts it is also necessary to check out guests in the morning before sunrise and make a night audit. Night shifts also need to do light cleaning. Like sweeping and mopping.

# data[].attributes.body
I started getting used to the way I worked for 10 hours on the afternoon shift and started work at 2 p.m until 12 midnight started in the reception area and I would go down to the cafe downstairs to start doing the chores I had to do every day. I would help make water, serve food, take oder and even set the table. so far, I’ve helped make simple drinks.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I work an afternoon shift. If I work on an afternoon shift of 2 p.m until 12 midnight, I fully manage the reception area, I will also help to manage the cafe on the ground floor of the hotel to assist the closing sale cafe employees only. This can make it easier for me to monitor and help guests who come to stay at the hotel if there are any specific questions. I will also always update the booking data and see the latest updates of the guests who made the booking and always be aware of their arrival time to make the hotel registration.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today I work an afternoon shift. If I work on an afternoon shift from 2 p.m to 12 midnight, I will also help to manage the cafe on the ground floor of the hotel, as one of my industrial training partners has returned from training at one of the branches on Tioman Island so my service is in the a cafe is no longer needed. i fully manage the reception area and will go downstairs to help the cafe employees closing sale only.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today, I work as a night shift receptionist. On the night shift I had to be ready to receive guests who were always making room reservations at the last minute and ready to answer phone calls and answer all guest questions. However, for night shifts it is also necessary to check out guests in the morning before sunrise and make a night audit. Night shifts also need to do light cleaning. Like sweeping and mopping.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
Today as always when I work at night shift, I will make reservations for guests and do a bit of cleaning work like sweeping, wiping the mirrors and mopping.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

# data[].attributes.body
This week I had to work full time with no leave as I postponed my leave and brought my leave to the last week of my industrial training. This is because I want to go on holiday earlier to celebrate Hari Raya with my family because on the last Aidilfitri I could not celebrate with my family and had to work overtime due to a full hotel reservation.

Today, I work as a night shift receptionist. On the night shift I have to be ready to receive guests who are always making room reservations at the last minute and ready to answer phone calls and answer all guest questions. However, for night shifts also need to check guests in the morning before sunrise and make a night audit. Night shifts also need to do light cleaning. Like sweeping and mopping.

# data[].attributes.attachment_link.authors[].name
Fatin Najiha Binti Mohamad Fazli H18A0120

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Today, I work as a night shift receptionist. On the night shift I had to be ready to receive guests who were always making room reservations at the last minute and ready to answer phone calls and answer all guest questions. However, for night shifts it is also necessary to check out guests in the morning before sunrise and make a night audit. Night shifts also need to do light cleaning. Like sweeping and mopping.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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Today I started work 4 hours earlier than my usual shift which is at 10 p.m until 8 a.m this is because I had to replace one of the permanent staff who works in the reception area who is on sick leave. The work I have to do is the same as working on a regular night shift but I will also help to go down to the cafe at the bottom to help them in the bustle of crowded customers.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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Today working on the night shift, but before i started my shift i should do over time work to cover and help to open the cafe. Clean the table, sweep, and put the table and chairs outside. After the cafe closed, I had to be the front desk receptionist again to start the night shift.as usual. I will take reservations, perform guest check-in and check-out, answer the phone call. But if there are no guests, other than mopping the floor In the hallway or walkway I also do wiping the mirror, sweeping and mopping the room.

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Fatin Najiha Binti Mohamad Fazli H18A0120

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Today, I work as a night shift receptionist. On the night shift I had to be ready to receive guests who were always making room reservations at the last minute and ready to answer phone calls and answer all guest questions. However, for night shifts it is also necessary to check out guests in the morning before sunrise and make a night audit. Night shifts also need to do light cleaning. Like sweeping and mopping.

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Today I work an afternoon shift. If I work on an afternoon shift of 2 p.m until 12 midnight, I fully manage the reception area, I will also help to manage the cafe on the ground floor of the hotel to assist the closing sale cafe employees only. This can make it easier for me to monitor and help guests who come to stay at the hotel if there are any specific questions. I will also always update the booking data and see the latest updates of the guests who made the booking and always be aware of their arrival time to make the hotel registration.