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Felda Residence Kuala Terengganu

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BORANG C- PENILAIAN PRESTASI PELAJAR OLEH PENYELIA INDUSTRI

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BORANG C- PENILAIAN PRESTASI PELAJAR OLEH PENYELIA INDUSTRI

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BORANG SEMAKAN PADLET OLEH PENYELIA INDUSTRI

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BORANG SEMAKAN PADLET OLEH PENYELIA INDUSTRI

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https://youtu.be/KF-Ue8M6Skk

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🍀Department of Sales

PUBLIC HOLIDAY ! - Cuti Sempena Pilihan Raya Umum

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🍀Department of Sales

OFF ! Pilihan Raya Umum

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⭐ Department of Housekeeping

In the morning, I need to collect all the linen,    towel, pillow case and bath mat from the rooms that have been check out on that day.

The next task is I need to send the extra bed to the rooms. Extra bed should take at level 10, 12 and 14.

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⭐ Department of Housekeeping

If there is a time, I need to refill the shower gel and shampoo.

After refill all of the item then wrap up to 50 in one plastic.

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⭐ Department of Housekeeping

This is the form that I need to fill up after completed count the items that have been write at whiteboard. This form will be give one copy for laundry.

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⭐ Department of Housekeeping

The task that I need to do as linen assistant is fill up the number of items that has been sent to the laundry after 7 day in one form.

Then, i need to send this form to supervisor of housekeeping department to keep in the computer.

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⭐ Department of Housekeeping

This trolley use to collect all the items such as duvet cover single and double, bed sheet single and double, pillow case, bath towel and so on in the rooms that have been check out.

If the trolley do not enough of space, I need to send all the item at 4th floor and repeat for collecting the linen.

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⭐ Department of Housekeeping

The next task is I need to collect all the linen at the room that have been check out by the guest. So, before make the collecting of linen, we need to check our system to ensure the guest have been check out.

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⭐ Department of Housekeeping

OFF DAY ❤️

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⭐ Department of Housekeeping

After collecting the linen was done, we need to separate all the item according to their types and make a correct count before the laundry comes to take it for washing

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⭐ Department of Housekeeping

This is the form that I need to fill up after completed count the items that have been write at whiteboard. This form will be give one copy for laundry.

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⭐ Department of Housekeeping

This is the form that I need to bring during collecting the linen. So, before make the collecting of linen, we need to check our system to ensure the guest have been check out .

After collect, I need to tick on this form to make sure you do not make a work for two times.

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⭐ Department of Housekeeping

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⭐ Department of Housekeeping

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⭐ Department of Housekeeping

If there is a time, I need to refill the shower gel and shampoo.

After refill all of the item then wrap up to 50 in one plastic.

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⭐ Department of Housekeeping

This is the form that I need to bring during collecting the linen.

After collect, I need to tick on this form to make sure you do not make a work for two times.

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⭐ Department of Housekeeping

This is the form that I need to bring during collecting the linen.

After collect, I need to tick on this form to make sure you do not make a work for two times.

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⭐ Department of Housekeeping

OFF DAY ❤️

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⭐ Department of Housekeeping

The task that I need to do as linen assistant is fill up the number of items that has been sent to the laundry after 7 day in one form.

Then, i need to send this form to supervisor of housekeeping department to keep in the computer.

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🍀Department of Sales

In the morning, the task that i need to do is make a quotation for group that want to book halls or any services at hotel.

This is my last day internship at Felda Residence Kuala Terengganu. The picture below with my colleague from sales department.

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🍀Department of Sales

After the guest made a payment for their booking, I need to send the check to account department.

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🍀Department of Sales

All employees in the sales department are assigned to keep the buffet ramadhan in turns. Today, my turn and one of other staff need to take care of the buffet in terms of food was sufficient or not.

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🍀Department of Sales

PUBLIC HOLIDAY ! - Nuzul Al-Quran

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🍀Department of Sales

❤️ OFFDAY

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🍀Department of Sales

I need to learn how to make pro-forma invoice using microsoft excel.

It will be a problem for me because less skillful to use miscroft excel.

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🍀Department of Sales

I need to send the special arrangement to all department to inform them what are the event have at the hotel.

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🍀Department of Sales

PUBLIC HOLIDAY ! - Hari Wesak

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🍀Department of Sales

The task is I need to roll the flyer of buffet Ramadhan and the package for Hari Raya celebration.

Then, I and others staff from sales department gives the flyer at residential areas, car parking and the place of selling newspapers.

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🍀Department of Sales

The others task is I should to learn how to make a pro-forma invoce.

Pro- forma invoice was used to calculate the payment the company uses under ‘Pax Account’.

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🍀Department of Sales

This is the package for booking the halls and rooms.

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🍀Department of Sales

❤️ OFF DAY

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🍀Department of Sales

This is the menu for buffer Ramadhan. The menu will be different everyday because it will have rotation. But, we have speciality menu which Kambing Golek, Nasi Mandy, Seafood Kava and Gulai Kawah.

So, when the guest call and ask for the menu, I need to know what are the menu on that day.

Next, there are a few guest request for email the menu to them. So, this is the task that I need to do as practical student.

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🍀Department of Sales

the thing that have been learn at sales department was make a booking rooms for group like Astro Arena Sdn. Bhd.

Firstly, we need to print the booking that have been email by the guests when they want to check in and check out.

Then, fill all the items like date and how much rooms that they want to book in the resit to make a reservation. the last part is we need to send the resit to front office department to get the number of reservation.

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🍀Department of Sales

The task that I need to do is sending the flyers at where people that was selling newspaper area Kuala Terengganu Town.

Then, the hotel need to pay RM10.00 for 200 pieces of flyers.

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🍀Department of Sales

The staffs from sales department has print out more flyers of buffet Ramadhan to give at residential areas, car parking and where people sell the newspapers.

Through this method, the hotel will get positive feedback because usually they get more customers based on work experience in previous years.

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🍀Department of Sales

This is the file to record when the people want to book the halls or restaurant which is Jintan Coffee House.

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🍀Department of Sales

This is the file for record all of customer that have been booking for buffet Ramadhan.

In the evening, one of the staff from sales department need to photostate the list name and send to food and beverage department.

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🍀Department of Sales

❤️ OFF DAY

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🍀Department of Sales

This is the wedding package that I need to study because when the guest call to ask about the package, i can answer that.

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🍀Department of Sales

I need to email the buffet Ramadhan to any company or agency to find more customers.

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🍀Department of Sales

Today, the task that i need to do is print out the flyers to send at the shop of newspaper in area city of Kuala Terengganu.

Next, I need to cut the flyers into two using the paper cutter.

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🍀Department of Sales

Today, the task I need to do is fax the buffet Ramadhan to all school, goverment, agency and so on.

Before this, I don’t know how to fax the flyers or any document. At the sales department,, I learn how to fax the flyer of buffet Ramadhan using machine photostate.

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🍀Department of Sales

This is resit for matta fair means the guests  have been book for rooms and make a deposit. But, the guests not conform when they want to stay at the hotel.

So, we need to call the guest and ask them when they want to come and stay at the hotel.

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🍀Department of Sales

This is my first day at Sales Department which is my last department for internship. For this department, I work with normal shift, thats mean from 9.00 am to 5.00 pm everyday.

My first task that I need to do make a quotation to company or guest that want to booking the hall or rooms.

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🍀 Department of Sales

❤️ OFFDAY

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⭐️ Department of Housekeeping

The task that I need to do is send the extra bed to the rooms that have been booking by guests. Extra bed should take at level 10, 12 and 14.

Before i want to take the extra bed, i must bring the 3 bed sheet single, 1 bath towel and 1 pillow case.

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⭐️ Department of Housekeeping

The next task is I need to collect all the linen at the room that have been check out by the guest. So, before make the collecting of linen, we need to check our system to ensure the guest have been check out.

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🔹Department of Front Office

It is my last day at front office department and I am working of morning shift from 7.00 am until 3.00 pm. As usual, I still learn how to use the system and check out process. It is because check out process more difficult compared to check in process for me,

This picture is the staff at front office department and the supervisor of this department. they also give me more taught for many times in this department.

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🔹Department of Front Office

When the guest telephone for make a booking, i need to select the date and search to know the number of rooms that available to be sell using this system

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🔹Department of Front Office

Everyday,  the hotel will accept more online booking such as from Agoda.com, Booking,com, Expedia.com, Traveloka.com. and Ctrip.com.

So, after make a reservation, I need to put the number of reservation from the system to be write at the top of the booking paper.

The last step is I need to put the booking in the file of new reservation amendment or cancellation.

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🔹Department of Front Office

When the guest have been make booking through online, I need to find the booking in the file of today arrival. It's aim to check the price of rooms same or not in the systems an then whether the guest paid through online booking or paid by the guest at counter.

After the process of check in completed, the form  of registration card that have information of the guest need to put in the file of check in.

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🔹Department of Front Office

OFFDAY ❤️

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🔹Department of Front Office

This is the steps for make a wake up call using telephone that have been request from the guest.

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🔹Department of Front Office

This is the machine when the guest want make a payment of rooms using credit or debit card.

So, I need to lean how to use this machine because it will be use during check in and check out when the guest use the card for the payment.

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🔹Department of Front Office

This is the place for the guest for make a check in, check out and so on which is at the lobby hotel.

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🔹Department of Front Office

When the guest have been make booking through online, I need to find the booking in the file of today arrival. It's aim to check the price of rooms same or not in the systems an then whether the guest paid through online booking or paid by the guest at counter.

After the process of check in completed, the form of registration card that have information of the guest need to put in the file of check in.

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🔹Department of Front Office

This is example of passports of guest from Australia that have bees stay at Felda Residence Kuala Terengganu.

During check in process, I need to photostat the  front page of the passport.

Then, the payment of the rooms will be included the charge for tourism tax which is RM10.00 for one room.

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🔹Department of Front Office

Everyday,  the hotel will accept more online booking such as from Agoda.com, Booking,com, Expedia.com, Traveloka.com. and Ctrip.com.

So, after make a reservation, I need to put the number of reservation from the system to be write at the top of the booking paper.

The last step is I need to put the booking in the file of new reservation amendment or cancellation.

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🔹Department of Front Office

OFF DAY ❤️

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🔹Department of Front Office

For evening shift, I need to learn how to post the money into the IFCA system. The money that will be post according to the price of the rooms and deposit.

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🔹Department of Front Office

During check in process, we need to request registration card with the guest for fill up the information in the system.

After fill up the information, I need to print out the form and give to the guest and ask them to put their telephone number, car plate and the signature .

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🔹Department of Front Office

This is the IFCA systems that will be use for process of check in, check out and also for cancellation booking.

Next, I had to take a time to learn the system because the system complicated for me as a new to use that.

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🔹Department of Front Office

The resit of refund/Paid Out will be used after the guest take their deposit during check out.

My shift today is in the morning start from 7.00 am until 3.00 pm. So, i need to make a check out and the staff need be careful to see the system. It is because the process of check out will have returning money to the guests.

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🔹Department of Front Office

When the guest make a booking through telephone, they need to make a payment at the counter.

So, the payment need to be included with deposit. For example, when the price of rooms is RM160.00, I need to take the RM200.00 included with deposit. It's mean the deposit is RM40.00. This deposit will be returned for guests when they check out from the hotel.

This types of payment need to record in the temporary receipt and give a copy to the guest.

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🔹Department of Front Office

Besides,  it is the booking that make by letter of undertaking (LOU). this booking usually make by company to their staff and the payment also through the name of company.

After get the booking, we also make a reservation in system.

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🔹Department of Front Office

OFF DAY ❤️

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🔹Department of Front Office

As usual, for evening shift start from 3.00 pm until 11.00 pm. So, the task that I need to do is making check in of the guest. it is because the check process start after 3.00 pm.

Next, the resit of miscellaneous use for guest that have been booking through online booking like Agoda.com. The resit will be use for record when the guest pay for deposit of room which is RM50.00 . It i because usually the rooms has been paid to Agoda.com.

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🔹Department of Front Office

I need to know the greeting for pick up the telephone. There are different greeting between external call and internal call. The greeting for external call is “Felda Residence Kuala Terengganu, Hello, Can I help you?” while for external call we just say the greeting like “Reception, Hello”.

Then, there are two ringging of phone between external and internal call.

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Department of Food and Beverage

OFF DAY ❤️

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🔸Department of Food and Beverage

Make a preparation for weeding, we need to  fold the napkin for the guests.

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🔸Department of Food and Beverage

This picture is the menu at D’muara Cafe. The cafe opened to public and located besides the hotel.

Our menu still same with at Jintan Coffee House but the price slightly cheaper compared to the restaurant.

This cafe was operating from 5.00 pm until 10.30pm.

So, I need to take care of the restaurant with other staffs. My task is take an order and send the order to the guest.

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🔸Department of Food and Beverage

The nice table setting for Steamboat for 3 pax. 1 pax for 4 peoples.

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🔸Department of Food and Beverage

After steward finished wash all the plate and cutlery, i need to wipe the plate before stored at designated place.

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🔸 Department of Food and Beverage

I need to arrange all the item such as coffee ,tea, milo and so on at D’Muara Cafe.

This can ease staff from F&B department makea beverage to the guests

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🔸 Department of Food and Beverage

After use all the table cloth, skirting and napkin, I need to send all the items at housekeeping department at Level 4.

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🔸Department of Food and Beverage

OFF DAY ❤️

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🔸Department of Food and beverage

This table setting for steamboat and grilled the chicken and meat.

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⭐️ Department of Housekeeping

Then, the task that I need to do is should to record the lost and found if have staff finds the items left by the guest in the room to be filling.

So, when the guest call to get their goods, we just check in the file.

The concept of the goods that have been record as lost and found do not claim by guest will be discarded.

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⭐️ Department of Housekeeping

After collecting the linen was done, we need to separate all the item according to their types and make a correct count before the laundry comes to take it for washing

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⭐️ Department of Housekeeping

PUBLIC HOLIDAY ! - Hari Keputeraan Sultan Terengganu.

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⭐️Department of Housekeeping

OFF DAY ❤️

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⭐️ Department of Housekeeping

After complete separate all the item, I need to count all of this and write on the whiteboard. It was aimed if there are items that want to add to send to the laundry.

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⭐️ Department of Housekeeping

This trolley use to collect all the items such as duvet cover single and double, bed sheet single and double, pillow case, bath towel and so on in the rooms that have been check out.

If the trolley do not enough of space, I need to send all the item at 4th floor an repeat for collecting the linen.

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⭐ Department of Housekeeping

It is my first day at housekeeping department with new cloth because before this I am at front office department with a blazer.

Firstly, I need to introduce my name and from where to all the staff at housekeeping department. It is because every morning they have a briefing before start the work.

Then, the task that I need to do is should to record the lost and found if have staff finds the items left by the guest in the room to be filling. So, when the guest call to get their goods, we just check in the file. The concept of the goods that have been record as lost and found do not claim by guest will be discarded.

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🔸Department of Food and Beverage

I need to setting round table for buffet Steamboat at Jintan Coffee House.

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🔸Department of Food and Beverage

Today, I need to help other staff from banquet to setting the halls for a meeting at Level 18 that has been booking by the guest.

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🔹Department of Front Office

This is the online booking from Agoda.com. So, we need to print out the booking before make reservation. To make the reservation, I need to highlight important thing such as Booking ID, room type, number of room or any special request from the guests. It can make the reservation become easy using IFCA systems.

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🔹Department of Front Office

This is my fourth day in front office department. As usually in the morning, i need to make check out because the guests need to check out before 12.00pm.

Then,  i receive visit from Madam Marlisa, lecture from UMK to take a form. Madam Marlisa also also meet human resource department, Puan Rashidah to ask a few of questions.

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🔸 Department of Food and Beverage

Today I know how to setting the buffet for hi-tea in front of halls at level 19. So, i need to know the arrangement of food before setting this buffet.

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🔹Department of Front Office

City Ledger will make after the guest check out from the hotel. We also give the copy of city ledger to guest.

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🔹Department of Front Office

This is my first day at department of Front Office. The staffs teach me how to open the IFCA system because they have their own password for all staff.

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🔸 Department of Food and Beverage

The guest make a book for a birthday party with buffet steamboat.

So, we need to setting all the table for 3 pax.

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🔸Department of Food and Beverage

Then, it is what that need to have at the table for D’ Muara Cafe.

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🔸 Department of Food and Beverage

It is the table setting at Serai Lounge at Level 3. After any event, we need to clear of the plate and cutlery and also change the table cloth.

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🔸 Department of Food and Beverage

I need to setting the table for VVIP.

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🔸Department of Food and Beverage

After the breakfast, we need to clear all the buffer and wash all the juice container and prepare for the lunch or dinner if have.

So, I need to remember all the arrangement of food and also the plate or cutlery that need to put at  the buffet.