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The company website has a link that allows us to apply for a job. After entering the country of choice a list of applicable jobs would be displayed along with the name of the hotel that is providing it. It outlines the job requirement and description of the job

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We think that while part of the selection should include a physical examination. This may sometimes be viewed as fat shaming and discrimination but when in the hospitality field, first impressions are crucial. When a guest walks into the hotel, they should be greeted by a healthy looking staff member, not a pale and sickly looking one. We believe that part of the reasons why customers come back to a hotel is due to first impressions. First impressions are all affected by physical experience and how someone carries themselves. If customers have a bad first impression this might affect their overall trip and lead to a negative review of the experience.

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College recruiting might often be seen as off-putting since fresh graduates don’t possess as much experience as someone who has been working in the field for a long time. However, experienced workers tend to have their thinking restricted to a single way and isn’t as flexible or open to new ways anymore. Fresh graduates can bring in new and fresh ideas to the hotel allowing them to cater to younger generations as well making sure that their target market is diverse and allowing them to dominate a bigger portion of their market. Moreover, fresh graduates can be easily trained and mold into a desirable worker by the higher-ups creating a much valuable asset in the future. A hotel must be willing to follow the trend and change or else they’ll be caught up in the past and inevitably fail due to being too old fashion.

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The Hilton Hotel conducts a test to value the worth of the applicants before they are selected to move on to the next interview. The test allows Hilton Hotel to terminate a bigger amount of applicants that don't meet their expectation saving the time used in the selection process.

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Hilton expands its footprint to 100 countries and territories around the world with the opening of Hilton N'Djamena in Chad.

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Hilton launches new dining concept, Herb N’ Kitchen worldwide.

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Hilton Hotels and Hilton Resorts Launches Hilton Huanying. Inspired by the Chinese word for "welcome" (Hilton Huanying), the program is tailored for Chinese travelers abroad.

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Hilton Hotels Corporation changes its name and logo to Hilton Worldwide and moves its headquarters from Beverly Hills, California, to McLean, Virginia.

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Hilton Vancouver Washington makes history as the first hotel to be both Leadership in Energy and Environmental Design (LEED) and Green Seal certified.

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Hilton Hotels Corporation reacquires Hilton International, reuniting the companies for the first time in 40 years and expanding Hilton's portfolio of brands worldwide.

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The first Hilton website launches: www.Hilton.com

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Hilton introduces Hilton HHonors™, its guest loyalty program.

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Hilton becomes the first NYSE-listed company to enter the domestic gaming business, by purchasing the Flamingo Hotel and the Las Vegas International. It's later named the Las Vegas Hilton.

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Launch of Lady Hilton, the first hotel concept designed exclusively for women travelers. Select hotels feature women-only floors and rooms, and provide special amenities tailored to women.

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Hilton pioneers the airport-hotel concept by opening the 380-room San Francisco Airport Hilton.

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Hilton offers its first brand-wide direct-dial telephone service.

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Hilton becomes the first hotel company to introduce a multi-hotel reservations system, which is the beginning of the modern day reservation system.

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Hilton expands to Waco, Texas, and opens its first hotel with cold running water and air-conditioning in public areas.

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Conrad Hilton opens the high-rise Dallas Hilton, the first hotel to carry the Hilton name.

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Hilton develops the first centralized reservation service using computer technology, a breakthrough in customer service

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Hilton creates its first special amenity for female travelers – a sewing kit and booklet with helpful names and telephone numbers.

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New York City's Roosevelt Hilton becomes the first hotel in the world to install televisions in guest rooms.

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Conrad Hilton buys The Mobley, a hotel in Cisco, Texas. Over the next few years, he buys other Texas hotels. While business is strong, Mr. Hilton has greater ambitions.

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                        SELF-ACTUALIZATION

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                        SELF-ACTUALIZATION

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The last level of the hierarchy is the urge to reach our utmost potential and realizing our limits. It includes the need for growth and self-containment. In this level, various things can be done by the Hilton Hotel. First of all, assigning tasks to the employees that require them to fully utilize their skill can help achieve this level. When employees complete a relatively challenging hard task, they will be a sense of accomplishment. Moreover, the company allows the opportunity for growth in the sense of being promoted. Getting a promotion, helps the employees feel like they have grown and not stay stagnant in their work life

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                               ESTEEM NEEDS

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                               ESTEEM NEEDS

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This level of the hierarchy outlines the importance of appreciation and respect. This level is usually the most crucial since once the bottom three level is satisfied which is relatively easy this level plays a huge and prominent role in the behavior of the employees. At this point gaining appreciation and respect for their job done becomes increasingly important. Workers that have their work recognized tend to be more confident and themselves and work harder knowing that what they do is being appreciated by the higher-ups. The Hilton Hotel does this by giving their workers both monetary and non-monetary incentives. An example would be paid vacations, vehicles, bonuses and pay raises.

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                                          SOCIAL NEEDS

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                                          SOCIAL NEEDS

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The third level underlines the importance of love, acceptance, and belonging. The Hilton Hotel being in the hospitality market requires people that are friendly and have the skill to deal with hard to please customers. Entering the Hilton Hotel, we are bound to meet much friendlier colleagues and can engage in a more social life compared to an everyday office job where we just sit behind a desk. According to a job survey website, most full-time employees rate the Hilton Hotel a total of 4 out of 5 stars due to the fact that they are working in a positive environment where colleagues are more friendly and nice.

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The second level of the pyramid states that people want to control and order in their lives, and thus its absence can contribute to a change in behavior. This level generally includes financial security as well as health and wellness. The Hilton Hotel provided wages and salary to their staff depending on the role being played at the same time abiding by the minimum wage law. Moreover, the Hilton Hotel offers a wide range of insurance for their employees ranging from car, vision, dental, health and life.

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                      PHYSIOLOGICAL NEEDS

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                      PHYSIOLOGICAL NEEDS

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The lowest level of the pyramid. This level includes basic needs that are vital to our survival. An example would be food, water, shelter, clothing and even air. Obviously, Hilton Hotel is providing these simple necessities to the workers be directly or indirectly. Although clothing and shelter aren't directly provided to them, the salary paid to the workers make it possible. These needs fall under a group known as the deficiency needs, meaning that they arise due to deprivation. Satisfying these needs are important as it may lead unpleasant feelings.

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                                            3 WAYS OF RECRUITMENT AND SELECTION IN HILTON HOTEL

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                                            3 WAYS OF RECRUITMENT AND SELECTION IN HILTON HOTEL

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                                                   MASLOW'S HIERARCHY THEORY IN HILTON HOTEL

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                                                   MASLOW'S HIERARCHY THEORY IN HILTON HOTEL

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                                                                         BACKGROUND OF HILTON HOTEL

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                                                                         BACKGROUND OF HILTON HOTEL

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                        SUGGESTION OF NEW WAYS OF RECRUITMENT AND SELECTION FOR HILTON HOTEL

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                        SUGGESTION OF NEW WAYS OF RECRUITMENT AND SELECTION FOR HILTON HOTEL

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Since the Hilton Hotel is a global company, projects and meetings that occur among teams are bound to be conducted using technology. The usage of this team has relatively increased due to the reduced costs of technology, the increased availability of collaborative technologies, the shift toward globalization in business, and greater use of outsourcing and temporary workers. An example would be a video conference.

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Cross-functional teams combine people with different areas of expertise from separate departments such as finance, human resources, and marketing. When the company has a project, multiple people from different fields would be put into a team to complete the assigned task. For example, when conducting an event, different people from the different department would need to work together. The finance department would be in charge of budgets, and finance management, whereas the human resources, would have to find part-time and temporary workers to conduct the event such as emcees. A cross-functional team is widely used due to the fact that the Hilton Hotel does have a lot of projects that require different skills

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Hilton Hotel in KL voted the city's best hotel in 2011 by TTG Asia and Business Traveler, and host to F1 teams during Sepang Formula 1 race.

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                                                    2 TYPES OF WORK GROUP AND TEAM IN HILTON HOTEL     

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                                                    2 TYPES OF WORK GROUP AND TEAM IN HILTON HOTEL     

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In the initial screening stage of the selection process in Hilton Hotel, the candidates who cannot fulfill the minimum acceptable qualifications that the management of Hilton Hotel cited out in recruitment will be terminated and the passed candidates will be allowed to the next stage.

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                                                                                                                                           GROUP INFORMATION

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                                                                                                                                           GROUP INFORMATION

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1. KENNETH CHONG YI WEI (0331268)

2. LEE WAN CHI (0330558)

3. WONG WEI MEI (0331733)

4. TAN WEN LIN (0331591)

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HOSPITALITY - We're passionate about delivering exceptional guest experiences.

INTEGRITY - We do the right thing, all the time.

LEADERSHIP - We're leaders in our industry and in our communities.

TEAMWORK - We're team players in everything we do.

OWNERSHIP - We're the owners of our actions and decisions.

NOW - We operate with a sense of urgency and discipline.

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PEOPLE AND ORGANIZATION GROUP ASSIGNMENT (HILTON HOTEL, MALAYSIA)

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PEOPLE AND ORGANIZATION GROUP ASSIGNMENT (HILTON HOTEL, MALAYSIA)

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"To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities."

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"To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time."

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"Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit. - Conrad Hilton"