# data[].attributes.body
Arrange car maintenance. One of company car send to service center for maintenance, then i need arrange another car to bring staff from hostel to hotel. Inform another driver he need to bring staff.

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Show room training today for front desk and concierge. Training how to bring guest and introduce hotel to guest.
Guest service manager as trainer.

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Attend to new employee orientation. Today have an online exam about all information sharing within these two days orientation.

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Finally hotel arrange a proper orientation for new employee, including me. All new employee need attend two days orientation. This orientation officially introduce Country Garden, Forest City and also Phoenix Hotel for us. Product knowledge also sharing for us.

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Car arrangement for Regional General Manager to go to international school. Forest city is going to co-operate with international college to open branch in forest city. RGM going out with his secretary.

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Help Security manager to raise BIP to get approval from HQ for fire training of hotel. The quotation of fire training, the schedule and formal letter from Bomba station need to attach on system.

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Due to new security manager is Malay, she is not understand that all document using Chinese language, so she need me translate from chines to English for him. Besides, raise anything company system also need me assist her to raise.

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Every Friday need update latest duty roster to HR.
After amend duty roster, update in group and send to hr.

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Training of smile service and courtesy

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Do refund procedure on company system. The refund related to guest early check out for two days due to the changing of schedule of working travel.

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Start from this month, stocktaking for guest supply item and stationary of department.
So, we need prepare bin card to record down all stock in and out.

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Do duty roster and update in group for May.
Do attendance for April.

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Prepare a list that need purchase for office such as A4 paper and printer catridge.

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Send the May training plan to HR.
Now we short of room key card, manager ask me order 300 plain room key card first

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Smile service training.
Submit April training summary to HR. Now HQ focus on hotel training that can bring improvement to quality of hospitality.

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Car arrangement for other department.
Front desk training.
Car expenses claim.

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Concierge doing discipline training, due this few week, regional GM always complaint concierge attitude because they are grouping and chit chatting at entrance of lobby, it will effect to guest

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Run discarded item procedure in company system to get approval from HQ. Umbrella cover is normal guest supply item, so it will consume by guest normally, all umbrella cover already finish used. so, i need to run this process.

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I am help security department to raise bip procedure approval from finance and HQ to entertain person in charge of fire station.

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Training for operator.
Pass up overtime form to HR.
Do irregular thumbprint summary to HR.

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Due to asset assessment of every department, so we need to clarify out what asset belong to which department and restitution of ass

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Order the stationary that needed in our department.

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Car arrangement for others department.
Pass up overtime form to HR.
Smile service training for FO department

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Courtesy training for concierge.
Doing asset assessment of FO department.

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Due to short of room key card, i order room key card and snap picture and give sample to purchaser for supplier to refer.

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Training for front desk with tittle guest stay in confidential procedure.
Car arrangement for RGM to go Singapore to do Visa.

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Pass leave form to HR.
Get the quotation of PC front office request to purchase.
Laminator lend to Sales and Marketing Department broke down and cannot function, need inform to forest city purchaser to ask supplier whether the laminator still under warranty or not.

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Training for concierge of courier service procedure when guest request.
Do training list for department.
Receive one online booking guest request for transport service. Arrange the car for guest after confirm the pick up time and total number of people and luggage and inform to guest to transport charge.

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Do the translation of fire training and run the procedure to get approval from HQ.
Car arrangement to HR go to bank.
Get summary of annual leave for all confirmation staff.

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Car arrangement for General Manager from airport to hotel and Regional General Manager bench marking to others hotel.

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Pass discard form to Engineer Department to verify and give comment of damage PC.
Record down the car mileage because finance request a proper mileage record for company car.

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Training about " reservation"
It is a reservation from country garden in china or others country.
Director teach operator how to do this reservation procedure.

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Due to low occupancy of this month. Management request hotel need do more training to improve ourself.
Today, do a staff happiness plan training, this plan regard staff benefit given by company to stay in hotel. Staff can entittle this benefit after one year working in company. Director give training regard this, and teach operator and front desk how to do reservation and posting.

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I order two pc, one for front desk guest check in and one for guest service manager use. Finance request need to pass discard form of front desk pc that broken before. After pass up the form, then finance can agree to purchase new pc for guest check in

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Help security manager to order the stuff that she need.
besides, i also order the thing that our department need. I print out the paper form and pass to director sign and pass to purchasor.

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Do attendance of March and send to HR to check.

Create a reservation gmail for reservation/operator.

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Do attendance for March. Inform who have not sign attendance sheet remember come to sign.

Calculate car expenses.

Calculate how many of meal voucher for FO department for first week of April.

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Due to the finance doing assessment of asset  of every department, i need to find out the ten walkie-talkie belong to security that under front office department. A list of serial number of walkie-talkie need me to find out. So i need to ask housekeeping walkie-talkie belong to their department or not.

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Start from April, training need start to do according to schedule training. I need to plan for the training date and time.

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-Car arrangement for Sales and Marketing to fetch guest from Singapore.
-Order Ipad to follow the online booking guest comment.

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Hotel do the Earth Hour event.I join the event to close light to save earth for one hour.

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No much thing no do. Just do attendance and pass ot form to hr

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- I check irregular thumbprint for FO staff. After check list out who late thumb in and no thumbprint and pass to hr.

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-Do refund on system. Guest make up work memo to get special price after run night audit, the normal room rate arise in system.

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-Calculate the total expenses want to claim and prepare the document.
-Finance did asset assessment for every department. So, need to confirm Front Office department asset such as printer, safety box, scanner, table, chair, pc, and others.

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- Car arrangement for General Manager to come back Malaysia and for hr to go bank.
- Order the stationary and the stuff office need. Besides, also need order the operating item such as luggage, envelop, room card.

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- Help Security Manager to order the stationary and stuff that she need.

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- Laminate machine our department that borrow to sales and marketing department cannot function, i need to contact purchaser to make sure whether it still under warranty or not.

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- Make sure the personal car for company use arrange well to bring staff come to work. Snap mileage as prove to claim.

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-Do another refund process in system. Refund letter get director sign and pass to finance and attach the refund letter in refund system.
- Company car arrange to bring VIP on 16th and 17th. So i need to arrange to use staff personal car to fetch staff from hostel to company. Then i need to help them to claim the petrol expenses.

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- Front desk Receptionist doing wrong, so i need to apply and do refund on company system. The request of refund letter need director give comment and pass to finance and get finance comment. After that attach the letter to system to get approval to refund.

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- Create a Petronas smart pay online account. It easy for me to check the balance of smart pay card.
- Do car expenses claim.

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- Check the Touch n Go card balance.

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- Prepare a warning letter for the security who playing handphone on working time.
- Collect all request document from Hr of staff who under agent and turn permanent.

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- Take order for luggage shelf to manage proper of guest stuff and luggage.  So, i need ask engineer department to  measure the luggage room.

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- Today is Women's day. This festival is very famous and big in China. Hr prepare small gift mask and pillow for every female staff of hotel.
I need to pass all gift for staff who not around or other shift.

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- Check car mileage.
- Do the attendance of foreigner security. After check, send it to HR and send to security company.
- One of security playing handphone on working hour. Then the security supervisor decide give punishment for the security, then ask our director regard the punishment. The supervisor decide deduce salary, a warning letter and director agreed. Deduce RM 50 salary for the security.

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- Hotel do the open up international call from hotel. Engineer department pass a price list of international call, and i need to add on the extra charge from hotel and translate to mandarin version.
After that, i need run a procedure to get approval from hotel management regard the price.

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- Do preparation for product knowledge of hotel.
- Do preparation for claim car expenses.
- Do meeting minute.
- Do car arrangement for staff to bring them to airport.

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Prepare for exam of product knowledge of hotel.

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Did the attendance and prepare pass to hr.

Did confirmation of all staff uniform code and inform to hr.

Car arrangement to hr.

Receive the latest extension number of every department.

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Pass up the leave form to HR.
Car arrangement for HR.

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I need to check the summon, touch n go card, smart pay card of company car. Director ask me check the summon of car each Friday, if get summon inform him immediately.

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After get the actual size of luggage shelf we want to order. So i need to confirm with purchasing department, and confirm what type of shelf we want order.

Arrange car for HR to bring China staff to airport.

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Driver want to take leave, I need to arrange his annual leave and causal leave.

Hr inform who under agent turn to permanent need to submit all the application form and also some document such as passport size photo, cimb bank account, highest education certificate. Hr inform need send these document as soon as possible.

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Taxi company come and give the contact number of person of incharge once have guest request for transport service. Maybe will make a contract with hotel.

I need to make a confirmation with concierge about the uniform, how many they took, and also how about the return condition of resign staff

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Order the luggage shelf, to arrange the stuff and luggage of guest. I need to ask Engineer department to measure the capacity of shelf we need to order, then discuss with purchasing department.

I need send a memo for Engineer department to apply and request for three new staff system account

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Arrange car to fetch China staff from airport.

I still learning how to use the app to take order. Order the thing our department need, then print out and pass to head department and general manager sign and then pass to purchasing department.

Pass ot form and leave form to hr.

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Sport car club come hotel for event.
Exhibition of sport car, and launching drop top cafe in forest city, and party.

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Arrange car for finance to go bank.

Prepare the list item need to order. Once get the app account, learn how to use and take order.

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Not busy day, so cut the meal voucher for staff.

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Apply an account to order stock needed of front and back office, such as stationary. After get approval, use app to order and fill the purchasing form, get approve from director and general manger, then can pass it to purchase department. After that,

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Communicate with IT to apply the system account for three new staff. Just need fill in a work memo then give director sign and send to Engineer department.

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Meeting to make preparation for president of Country Garden, so minute meeting is important for every staff to understand the schedule of President. Chinese version schedule, i need to translate to english for malay and indian staff.

Also inform all staff use new leave form .

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Pass the OT form and leave form to HR

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Start doing the attendance, remark who take leave and off day.
I did it early, so it would not make me busy on end of month.

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HR asked to check Front Office Department uniform return condition.
I need to communicate with Housekeeping department, and get the detail of uniform to confirm resign staff who have no return back their uniform.
After confirmation, need send the statistic for HR.

Forest city arrange lion dance to commercial street, sales gallery and also hotel. That is so excited when lion dance get inside hotel.

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Arrange the car for HR department.

7th of month is pay off day, HR pass the pay slip of our department and then i pass for them.

Actually the peak or busy time of this position is on end of month and start on month. After that, it only follow the order from director and help colleague to pass their leave form, OT  form to HR. Many thing in pending.

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I buy a photo frame for the certificate of best performance of our front office department in annual dinner company.

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Still in learning process
I refer all previous minute meeting to more understand the operation of hotel.
Once no understand, I ask for others colleagues or Hui Boon. She is the first batch staff of hotel, so she know the operation of hotel.

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Done all attendance and pass to HR. Send in electronic form and also written form.

After pass, HR will check the attendance whether correct or not.

Record and arrange car for those department to use company car

Everyday need record the car expenses, like petrol and car park fee, touch and go top up to make sure the cash flow of back office.

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Did reimbursement

I need calculate the expenses want to claim

Submit the detail through system to Head of Finance

Pass the written document to finance

Get approval from finance, then can get the fund

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Hui Boon back to own operator position, and I officially take over secretary position.
I just refer for her when i meet something don't understand.
Did attendance and make sure the annual leave of permanent staff.

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End of month need do attendance and pass to HR.
I need to check the attendance sign and thumbprint record.
And i need to remind all of staff who have not fill in the attendance sheet.

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i did refund process through system for guest due to the double charge.

Did my first minute meeting very first time.

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I check the attendance and thumbprint of front office worker.

Tidy up the car expenses claim form

Pass all leave form and OT form to hr.

Director ask me to translate the MOD report from English to Chinese.

i done the minute meeting before going back.

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The job scope of secretary need proficient in Microsoft excel and computer skill.
Due to the Country Garden is company from China, so our head department come from China. I need to be a translator to translate English and Malay for them.

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I learn to process the leave form and over time form of staff.

First i need to confirm the information filling is correct

Pass to director to sign

Then, pass to hr to get approval

Today is the annual dinner of company.

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This is my first day of internship.
My working position is secretary of front office.

The job scope of secretary are :
1. Do meeting minute of department meeting
2. Responsible on attendance of front office staff
3. Communicate with others department (hr,housekeeping,finance)
4. Claim expenses of front office
5. Follow the order given by manager and director

An operator name Hui Boon, who temporary replace for secretary position, lead and teach me on how to do claiming process of car expenses.

She also teach me on attendance of all worker of front office. The monthly attendance need pass to hr department when end of the month.

This is my name tag ^^